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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making every interaction pleasant and productive. People frequently highlight the excellent service, noting the efficiency from planning and choosing materials to installation and after-sales support. The product quality is also highly regarded, and the delivery service is often described as prompt, efficient, and careful. Consumers also appreciate the competitive and fair pricing. However, some customers also noted difficulties in certain interactions, particularly when requesting changes, leading to dissatisfaction with the overall experience.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting its efficiency and helpfulness.... See more

Staff

Users describe positive interactions with staff. Customers frequently praise the politeness, helpfulness, and... See more

Product

Reviewers mention positive feedback about product. Customers are extremely pleased with items like bathroom... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the prompt and... See more

Price

Reviewers highlight positive aspects of price. Customers found the pricing to be fair and competitive, with... See more

Based on these reviews

Rated 5 out of 5 stars

We needed a new bath and 2 new showers. Picked Blaines as they'd previously given 5* service when our dishwasher died. We had several long conversations with Anthony who was massively patient in the... See more

Company replied

Rated 5 out of 5 stars

We are currently modernising our 1930’s property. We popped in to Blaines of Watton and Richard was very helpful and spent lots of time with us showing us different floorings and worktops. We purch... See more

Company replied

Rated 5 out of 5 stars

Fantastic service, super efficient! I entered the Watton store to be greeted by a pleasant friendly Salesman. He went over and beyond to help me select a replacement washing machine, he was... See more

Company replied

Rated 5 out of 5 stars

After having recently moved to Swaffham we wanted to find a trusted company to help us with some new installations, and Blaine's came highly recommended. Initially to remove a bath and install a new s... See more

Company replied

Rated 5 out of 5 stars

Nice local company easy to deal with and went the extra mile. I spoke to Alison the store Manager who couldn’t of been more helpful tied the sale up on the day delivered to me the next week 5 working... See more

Company replied

Rated 5 out of 5 stars

Their service is second to none from the beginning and crucially their after service. The two guys who deliver also represent the company well and couldn’t be more helpful.I’ve used them before and wi... See more

Company replied

Rated 5 out of 5 stars

I have worked with Blaine and his team on multiple occasions and the experience has always been faultless. They are always available on the telephone and nothing is too much trouble to ensure you’re h... See more

Company replied

Rated 5 out of 5 stars

We had a new kitchen fitted just over five years ago and everything was/is fine. Last week I went to the Watton branch to order a couple of new drainer plugs. Richard in the shop was, as usual very h... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service and your delivery staff were marvellous. They removed an old American fridge freezer and installed a new one in a very tight space, even removing doors and reassembling. A... See more

Company replied

Rated 5 out of 5 stars

Once again we are most grateful to the staff in our local store Blaine’s in Dereham. When they recently helped us out of a fix. The old dishwasher in our holiday let had suddenly died and we had gues... See more

Company replied

Rated 5 out of 5 stars

Right from the moment I entered the shop in Swaffham I had an excellent, knowledgeable service. When the fitters arrived a week later the 5-star performance continued, polite, mindful and efficient.... See more

Company replied

Rated 5 out of 5 stars

Bought a washing machine at 10am and it was delivered and plumbed up by 2pm. Better customer service than the big name stores. Highly recommend for your electrical appliance needs.

Company replied

Rated 5 out of 5 stars

Lee and Jinky did a fantastic job fitting our new bathrooms. Thank you both for your hard work. I would definitely recommend Blaines for their professionalism and great work.

Company replied

Rated 5 out of 5 stars

After ordering the dishwasher it was fitted within a couple of days. The fitters did an excellent job and left the kitchen nice and tidy. I’ll recommend Blaine’s certainly

Company replied

Rated 5 out of 5 stars

Prompt attention to inquiry as usual. Careful and polite installers. The same good service as we have had from Blaines on previous occasions with TV, washing machine and fridge.

Company replied

Rated 5 out of 5 stars

We suffered a water leak which went under all the floors of our bungalow. The insurance company were taking too long in getting us home. We went to Blaine's showroom to look at kitche... See more

Company replied

Rated 5 out of 5 stars

Blaines converted our outside utility room to a laundry and shower room ensuite. We are chuffed to bits with the result, it is stunning. Can't rate them high enough. Great team from start to finish, a... See more

Company replied

Rated 5 out of 5 stars

Well the question was what made my experience great. I gave a 5* review because on New Years Eve, I came back home to be told our washing machine was not working. My words to... See more

Company replied

Rated 5 out of 5 stars

The service was so helpful and so polite, had an email by the time I got home to say when my dishwasher would be delivered and when they would fit it.

Company replied

Rated 5 out of 5 stars

Good from ordering in the shop to delivery and installation, was informed of delivery times and no delays. Very pleased as always.

Company replied

Rated 5 out of 5 stars

Was let down at the last minute from another shop so got on the phone to Baines and had my tumble dryer delivered within 4 hours delivery was even cheaper with them will not to go with any one else wh... See more

Company replied

Rated 5 out of 5 stars

The fitters arrived on time, were polite and friendly. They carried out the work efficiently.

Company replied

Rated 5 out of 5 stars

Excellent service from start to finish ,will always use them for any future items i need

Company replied

Rated 5 out of 5 stars

Ease of dealing with Blaine’s Richard can’t do enough for you excellent service

Company replied

Rated 5 out of 5 stars

Very happy with the service from the store management to the delivery just a very helpful service all round.

Company replied

Rated 5 out of 5 stars

So pleased with the service l got from you , quick and easy, even done the guarantee for me . Excellent

Company replied

Rated 5 out of 5 stars

Brilliant service ordered one evening online they were on the phone first thing the next morning and arranged delivery for that afternoon - fantastic!

Company replied

Rated 5 out of 5 stars

Local, informative,wide choice at competitive prices, delivery and installation quick and problem free, what more can one ask, will use again.

Company replied

Rated 5 out of 5 stars

Brilliant service provided us with a new freezer in double quick time.

Company replied

Rated 5 out of 5 stars

Quick and easy to order. Quick delivery date and arrived as planned, installed easily

Company replied

Rated 5 out of 5 stars

Excellent personal service from Blaines. So helpful from ordering through to delivering. Washing machine delivered and fitted efficiently. Communication throughout the whole process was excellent. Tha... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from purchase to delivery

Company replied

Rated 4 out of 5 stars

Good company although 2 attempts to install our washing machine. Still waiting for a further visit by a kitchen fitter to fit an intergated door.

Company replied

Rated 4 out of 5 stars

Easy to order, delivery on time excellent fitters who gave me time to clean behind the cooker.

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Rated 1 out of 5 stars

Sadly got to see a very nasty side of owner Blaine. New to this area and overwhelmed by a big house renovation we got very swept away by plans for our kitchen done by Blaine without... See more

Company replied


Company details

  1. Appliance Store
  2. Refrigerator Store
  3. Home Audio Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

Blaines, one of Mid Norfolk’s most established family businesses since 1982, has grown from strength to strength. Since opening the Swaffham branch Blaines has expanded, opening their Dereham branch in 1985 and Watton in 1987. By being a member of Euronics, one of Britain’s biggest independent electrical buying groups, Blaines can keep their prices competitive and offer an after care service second to none. Supplying leading brands in white goods such as; Bosch, Siemens, Neff, Beko and Blomberg leading brands in brown goods such as; Sony, Samsung, Sharp and LG, plus much, much more. Blaines are range cooker specialists with one of the largest displays of range cookers in the area from the leading the brands such as Rangemaster, Stoves and Belling and Premium quality from Mercury & Falcon. Blaine’s success is due to the fact that all their members of staff are fully trained and have many years of experience between them. Their priority is to make sure customers have care and advice in buying the right product for their needs.


Contact info

4.9

Excellent

TrustScore 5 out of 5

644 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good service and fair price

Good service and fair price. Prompt delivery and all staff are helpful

December 9, 2025
Blaines logo

Reply from Blaines

We are pleased to hear you were happy with the service, pricing, and prompt delivery, and that our team were helpful throughout.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

5 star service

Alison at Dereham branch very helpful as always

December 2, 2025
Blaines logo

Reply from Blaines

We couldn't be happier to hear that you found Alison, our Dereham store manager, to be 'very helpful as always.'

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

The service was so helpful and so…

The service was so helpful and so polite, had an email by the time I got home to say when my dishwasher would be delivered and when they would fit it.

December 2, 2025
Blaines logo

Reply from Blaines

We are very pleased to hear you found our service helpful and polite, and that the delivery and installation details reached you promptly.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Efficient

Efficient. Tidy. Helpful. Conscientious. Friendly. Punctual.

November 28, 2025
Blaines logo

Reply from Blaines

We couldn't be happier to hear you found our delivery team 'efficient, tidy, helpful, conscientious, friendly, and punctual.'

Providing consistently high standards of service is something we take great pride in, and your comments are greatly appreciated.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 4 out of 5 stars

Would use again

Easy to order, delivery on time excellent fitters who gave me time to clean behind the cooker.

November 21, 2025
Blaines logo

Reply from Blaines

We are pleased to hear that you found the ordering process straightforward and that your new appliance was delivered within the time slot given.

It is great to know our fitters were able to assist and give you the time you needed before the installation.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Very happy with the service from the…

Very happy with the service from the store management to the delivery just a very helpful service all round.

November 15, 2025
Blaines logo

Reply from Blaines

We are very pleased to hear that you were happy with the service from both our store team and our delivery staff. Providing helpful and reliable support, at every stage, is something we take great pride in.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Perfect Service

Brilliant service provided us with a new freezer in double quick time.

November 13, 2025
Blaines logo

Reply from Blaines

We wouldn't be happier to hear that we provided you with 'brilliant service' and were able to deliver your new appliance promptly.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Best shopping experience

Was let down at the last minute from another shop so got on the phone to Baines and had my tumble dryer delivered within 4 hours delivery was even cheaper with them will not to go with any one else when I need any more electrical would give more stars of i could

November 4, 2025
Blaines logo

Reply from Blaines

We are very pleased we could help at short notice and arrange delivery so quickly after you were let down elsewhere.

We are delighted to know that you wouldn’t go anywhere else the next time you need an to purchase an electrical appliance.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Ease of dealing with Blaine’s Richard…

Ease of dealing with Blaine’s Richard can’t do enough for you excellent service

October 24, 2025
Blaines logo

Reply from Blaines

We are so pleased to hear you received excellent service and that Richard was able to assist you so well. We will be sure to pass on your kind words.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Brilliant service from purchase to…

Brilliant service from purchase to delivery

October 23, 2025
Blaines logo

Reply from Blaines

We are very pleased to hear you were happy with the service you received from purchase through to delivery.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Brilliant local service

Brilliant local service. Friendly and reliable. Awesome.

October 14, 2025
Blaines logo

Reply from Blaines

We are delighted to hear you received 'brilliant service' and found our team friendly and reliable.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Quick and easy right on door step and…

Quick and easy right on door step and no difference to large stores so prices are good also

October 10, 2025
Blaines logo

Reply from Blaines

We are delighted to hear you found our service quick and convenient, and that our prices compared well with the larger stores.

Supporting local shouldn’t mean paying more, and we are glad to know you felt you received great value close to home.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

After ordering the dishwasher it was fitted within 3 days

After ordering the dishwasher it was fitted within a couple of days.
The fitters did an excellent job and left the kitchen nice and tidy.
I’ll recommend Blaine’s certainly

October 13, 2025
Blaines logo

Reply from Blaines

We are very pleased to hear that your dishwasher was fitted promptly and that our installation team did such an excellent job.

It is great to know you were happy with the service and that everything was left clean and tidy.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Good advice and very pleasant and…

Good advice and very pleasant and efficient staff

October 7, 2025
Blaines logo

Reply from Blaines

We are delighted to hear you found our team pleasant, efficient, and helpful with their advice. Providing friendly and knowledgeable service is always our priority.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

As usual our local store in Dereham…

Once again we are most grateful to the staff in our local store Blaine’s in Dereham. When they recently helped us out of a fix. The old dishwasher in our holiday let had suddenly died and we had guests due to come in.
We chose a model from stock and together with the delivery team got it to us as soon as was possible. Thank you all.

September 27, 2025
Blaines logo

Reply from Blaines

We couldn't be happier to hear that our Dereham store were able to assist promptly and help you get everything sorted in time for your guests. Providing reliable, responsive service when it’s needed most is something we take great pride in.

We truly appreciate your continued support. We hope you are pleased with the new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and your delivery staff were marvellous. They removed an old American fridge freezer and installed a new one in a very tight space, even removing doors and reassembling. A big thank you to them both.

September 20, 2025
Blaines logo

Reply from Blaines

We are very pleased to hear that you were satisfied with the level of service we provided and that our delivery team completed the installation efficiently, even in a challenging space.

Your comments have been shared with the team, and they greatly appreciate your recognition of their efforts.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Staff (lady) was super helpful and…

Staff (lady) was super helpful and polite.

September 11, 2025
Blaines logo

Reply from Blaines

We couldn't be happier to read that you found Alison, our Dereham store manager, to be 'super helpful and polite.'

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Excellent personal service from…

Excellent personal service from Blaines. So helpful from ordering through to delivering. Washing machine delivered and fitted efficiently. Communication throughout the whole process was excellent. Thank you.

September 9, 2025
Blaines logo

Reply from Blaines

We are pleased to hear we provided you with 'excellent personal service' from start to finish and that our communication throughout the whole process was excellent.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Right from the moment I entered the…

Right from the moment I entered the shop in Swaffham I had an excellent, knowledgeable service. When the fitters arrived a week later the 5-star performance continued, polite, mindful and efficient. I couldn’t wait to make a cake!

September 5, 2025
Unprompted review
Blaines logo

Reply from Blaines

We are delighted to hear you received excellent service both in-store and during installation.

We couldn't be happier that our team’s knowledge and courtesy made a positive difference to your experience.

We hope you enjoy many bakes with your new appliance.

Many Thanks
Blaines Customer Service Team

Rated 5 out of 5 stars

Great service & prompt delivery

Great service & prompt delivery. Thank you 🙏

August 29, 2025
Blaines logo

Reply from Blaines

We are delighted to hear you were pleased with the service and prompt delivery.

Thank you for your valued custom. We hope you are pleased with your new appliance.

Many Thanks
Blaines Customer Service Team

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