Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... See more
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Review summary
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Blazzing Fire customer service Awesome! First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it did... See more
World class customer service! Michelle was absolutely amazing. She was courteous and patient with me and worked with me throughout the entire purchase. She had accurate answers for every questio... See more
Selected my purchase and my order was confirmed and shipped in a timely fashion..very nice free shipping as it was a large box..Sale price was definitely part of my decision..I had been searching this... See more
Company details
Written by the company
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customerservice@blazzingfire.com
- blazzingfire.com
4.8
Excellent
761 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
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Blazing Fire had the best price and…
Blazing Fire had the best price and shipping was fast! Thanks!
January 22, 2025
Happy Customer
Csr Michelle resolved my quality issues with my Timber Elite patio heater. Completely satisfied with the product and customer service provided.
December 30, 2024
Perfect replacement - came fast and fits great!
My original ash dump that was installed with the house had rusted out, and needed a replacement FAST during the cold weather season. Found it on this site!! Shipping was fast and free (another site wanted to charge $60 shipping for the same product!!!) and it fits perfectly.
January 24, 2025
Item exactly as described
Item exactly as described. Best price I could find by far. Fast shipping.
January 19, 2025
Good old-fashioned customer service. Good job.
Hi, the customer had difficulty finding a product which is an add-on feature. Regarding the product I had purchased. product in reference was not in the website. Sales person looked it up, matched it for me to the product that I purchased. And called me to verify allowing me to purchase product either by email. Or phone. Product purchase will be arriving in the next two days. Comforting to know I can put everything together and I’ll have to worry about missing parts. Thank you.
January 15, 2025
Great price and great quality
Great price and great quality. Perfect fit for what I need.
December 22, 2024
JUST WOW!
JUST WOW!! CUSTOMER SERVICE WAS ABOVE AND BEYOND!! Received our package with a THANK YOU card!! :) As an extra bonus send a care package with a bunch of seasonings!! I LOVE THIS AMAZING COMPANY!!! THANK YOU SO VERY MUCH!! We wil continue to purchase from them!!! LOVE!!!
January 8, 2025
Charged us extra for nothing
Did not ship the item as indicated in the special shipping and handling instructions. Charged us over $100 for expedited shipping and didn’t do it and has refused to answer our email inquiries for this to be resolved.
January 8, 2025
Reply from Blazzing Fire
Dear Douglas,
Thank you for your business and sharing your feedback with us. We strive to meet/exceed expectations on every order, and regrettably, we have not been able to do so for you. We apologize for our failure to get this item out in a timely manner and out lack of responsiveness. Based on when the order received, it should have shipped on the 9th to be delivered on the 13th at the latest (according to FedEx description of their 1-2 day service) . Unfortunately, it was delivered a day late on the 14th. We will work to make this right and use this as a teachable moment. We would hope that you afford us a chance in the future to show you how Blazzing Fire normally services our customers.
Best Regards,
The Blazzing Fire Team
All good experience.
January 6, 2025
Free shipping
Competitive prices. Fast & free shipping. Excellent customer service including a hand written thank you card with my order. I am happy to support a veteran owned business!
January 5, 2025
Prompt service
January 4, 2025
Great price-Fast Delivery
Great price on Revillusion RLG25 electric fireplace log set and delivery occurred before I received my tracking number! Easy set up and looks great and very realistic in my traditional fireplace
January 6, 2025
Great prices and fast shipping!
December 6, 2024
Best price and most realistic electric fire logs…
Best price on the internet and shipping was quick and even delivered on a Sunday. Fire logs look excellent. The electrician told me that he has installed dozens of electric fireplaces that cost over $3,000 each but these electric fireplace logs from Dimplex look more realistic than those. Even at low heat it produces about the same amount of heat as my prior propane fireplace.
December 19, 2024
Beautiful, realistic looking logs
I bought the Empire Burncrete logs w/IP thermostat. I love the logs and how they look. I just wish I could adjust the flame a little lower than the low setting goes. My old logs were much more adjustable. I could go anywhere from high down to pilot. Maybe I can do it with this log set but I haven’t figured it out yet. Also the price is right!
November 26, 2024
I did not get my complete order filled
I did not get my complete order filled. My fire table was missing the NG conversion kit. I was told they would respond to me asap via email. I had to call them back twice to get confirmation that they were going to ship the conversion kit. I was promised a return email to confirm...that never showed up either. Very disappointed. As for the fire table, the electronic starter doesn't work and the flame is not as strong/powerful as was lead to believe.
December 16, 2024
Excellent product
Excellent product, fast shipping with reliable updates. Fit our fireplace perfectly. Even received a handwritten card in the shipment. Won't hesitate to purchase from again in future.
December 17, 2024
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