Outstanding price & customer service! I placed the order & received tracking information less than 24hrs later. Then, my items arrived at my door a few short days later! I immediately assembled & st... See more
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Review summary
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Blazzing Fire customer service Awesome! First, Blazzing Fire's prices were the best I could find on the internet and much better than local companies. Second, I got a discount coupon. When it did... See more
World class customer service! Michelle was absolutely amazing. She was courteous and patient with me and worked with me throughout the entire purchase. She had accurate answers for every questio... See more
Selected my purchase and my order was confirmed and shipped in a timely fashion..very nice free shipping as it was a large box..Sale price was definitely part of my decision..I had been searching this... See more
Company details
Written by the company
Blazzing Fire has over 100 years of combined industry experience. We are one of the Midwest’s largest Fireplace and Hearth companies and we search the nation to find the very best in the Fireplace, Chimney, Outdoor Living and Hearth world to bring you a broad selection of quality items.
Contact info
2141 Internationale Pkwy, 60517, Woodridge, United States
- 866-238-9228
- customerservice@blazzingfire.com
- blazzingfire.com
4.8
Excellent
761 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The price and the quick response
The price and the quick response. I ordered a fireplace insert and it is a Christmas gift for my wife. I can't rate it yet until after I install it. I will say this, if they are as sincere as they were with their text to me it will be a great company to deal with!! Also, people please give honest reviews. You're hurting yourself and everyone else if you don't!!!
December 14, 2024
Great Customer Service
First shipment was damaged. Customer Service was easy to reach, responsive and quick to ship out a replacement. Would have given Five Stars but boxes for both shipments were pretty beat up upon arrival and product should have had more protective packing material.
November 24, 2024
All was great
All was great. The price, delivery, I haven't installed the unit yet but the way it was packaged I expect that to be great too.
December 4, 2024
These folks had a good price
These folks had a good price - comparable to others but with free shipping AND no tax- they won my money. After purchasing, a competitor slashed their price and I called Blazzing Fire. While Blazzing Fire couldn't match the price from the competitor (because the competitor was in violation from the manufacturer for even offering that price), Blazzing Fire did give me a free cover - which I thought was a very nice gesture!
December 5, 2024
Unprompted review
I made a mistake in my online order…
I made a mistake in my online order which I didn’t notice for 2 days. Rang the customer service line, got quickly through to an informed agent who took ownership and called back an hour later with everything all confirmed. Online stores are convenient but having good customer service there when you need it is invaluable!
November 27, 2024
I love the product
I love the product - I had trouble with the delivery - fedex problem and the team I purchased the product from advocated for me to FedEx and found the package - great product, great service!
October 27, 2024
The item arrived as described
The item arrived as described. It was very well packed and arrived in a timely fashion.
October 25, 2024
Wouldn't fit my pipe..even called to…
Wouldn't fit my pipe..even called to confirm fitment and was told it would fit..very cheap
Construction...would not buy again
October 23, 2024
Reply from Blazzing Fire
Dear Kenneth,
It is regrettable that the item did not fit your application. After reviewing the call, it seems our representative received misinformation which she then relayed to you. Please contact our customer service department when the item is ready to ship and a return shipping label will be provided.
Sincerely,
The Blazzing Fire Team
So happy with my purchase
So happy with my purchase. The fireplace insert is beautiful and I definitely love the heat feature as well! This will definitely save me from the wear and tear of bringing the logs up to the second floor!
October 10, 2024
Great Service
Very pleasant & helpful service. I was able to speak to a curtious person right away. Product shipped quickly. Only issue was FedX shipping. The box arrived damaged but no damage to my item. The fireplace screen was very heavy. Great product.
November 13, 2024
I ordered a clean out door
I ordered a clean out door. It came quickly and was just as advertised.
November 8, 2024
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