BLONDIE Reviews 515

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I bought a blondie mania bag recently The colour was not suitable and we tried to return it The customer service was a nightmare!!! Even though it was packaged carefully they made excuses that th... See more

Rated 5 out of 5 stars

Blondieshop.com has the best items and sales I have ever seen anywhere. All items are AUTHENTIC and they are speedy regarding shipping. Just be aware during the high-volume sale they will take extra d... See more

Company replied

Rated 5 out of 5 stars

Just want to share my recent experience from blondieshop. I bought a polo recently from blondieshop.com I couldn't find the shipping method for Australia on the website but after contacting cust... See more

Rated 5 out of 5 stars

Blondie are amazing (and of course they are real). They've got a brilliant line of designer items, at affordable prices, and they ship to pretty much anywhere in the world. I ordered a pair of Saint L... See more

Company details

  1. Boutique
  2. Clothing Store
  3. e-Commerce Service
  4. Fashion Accessories Store

Written by the company

Blondie was born in 1979 thanks to the intuition of the founders Irene Gaggero and Giovanni Costa. The boutique, with the unique selection of brands, and an innovative approach to the shopping experience, has established itself as a trendsetter from the earliest years and as an alternative to the more "established" Italian retail market. But it is the balance between research and focus on the product, always of high quality and in line with the expectations of a contemporary clientele, to found the basis for the entry of major designer firms that complete the offer and lead the company to face the future with a growing presence in e-commerce, standing out for its avant-garde and unique vision.


Contact info

3.8

Great

TrustScore 4 out of 5

515 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always nice!

February 27, 2023
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 5 out of 5 stars

Excellent customer service, Beautiful packaging

Blondieshop.com has the best items and sales I have ever seen anywhere. All items are AUTHENTIC and they are speedy regarding shipping. Just be aware during the high-volume sale they will take extra days to process your order Luca in customer care will be there to help you and communicate with you. Excellent customer service, Great experience, and the packaging was done with extreme care. If you like fashion and luxury brands as I do, Blondieshop is the place to shop. Jules

February 7, 2023
Unprompted review
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 1 out of 5 stars

Unilateral order cancellation

Unilateral order cancellation
feel very bad;

February 7, 2023
BLONDIE logo

Reply from BLONDIE

Thank for your feedback! i'm really sorry but i can assure this action wasn't intentional ; unfortunately in your case the security system refunded a pending order automatically, since there was an error on the payment. Please note that this automated service is made to prevent any controversial for both parts on payments with any type of transaction-error. Hope you could give to us another chance!

Rated 5 out of 5 stars

Very happy customer / Cliente molto soddisfatto

Customer service was very quick and helpful, my order was despatched within two days and arrived in France a day after despatch, the item (a jacket that was difficult to find elsewhere) was exactly as described and desired, and the sale price was great. I'll be happy to shop at BlondieShop again

Il servizio clienti è stato molto veloce e disponibile, il mio ordine è stato spedito entro due giorni ed è arrivato in Francia un giorno dopo la spedizione, l'articolo (una giacca che era difficile da trovare altrove) era esattamente come descritto e desiderato, e il prezzo di vendita era ottimo. Sarò felice di fare di nuovo acquisti su BlondieShop

January 29, 2023
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 1 out of 5 stars

Poor response.

I purchased 4 items, but only 2 items arrived, so I contacted the customer center, but after a week, there was still no response and the remaining items have not arrived.
Slow to respond.

January 26, 2023
BLONDIE logo

Reply from BLONDIE

Dear, thank you for your feedback! from our check we notice that you write to us 12 emails for a single order and our customercare answers to your email everytime, including issuing the refund for the missing items. For sure we're really sorry for the issue on the quantities, and we'll improve our quality control, but from our customer care you received all the support necessary to resolve this.

Rated 5 out of 5 stars

Happy to shop online with Blondie best…

Happy to shop online with Blondie best prices and fast service , thank u guys from US …Grazie !

January 10, 2023
Unprompted review
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 5 out of 5 stars

Wonderful Shopping Experience at Blondie

I had a great experience ordering from Blondie. They have beautiful products, fast shipping to the US, and Luca is very patient and helpful with any questions.

December 6, 2022
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 5 out of 5 stars

Jacquemus bag

Bought a Jacquemus bag! It’s real, nicely packed and shipped super fast ! I had doubts but I highly recommend!

December 22, 2022
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 1 out of 5 stars

I ordered a pair of shoes they marked…

I ordered a pair of shoes they marked my order as complete the next day without providing tracking.

December 15, 2022
Unprompted review
BLONDIE logo

Reply from BLONDIE

Dear James, order complete means that the order is going to be handled by DHL, that is in charge to notify you the tracking ; so the fact that the next day we updated as complete means that you had a fast shipping experience, so i hope you could revise your rating on trustpilot.

Rated 3 out of 5 stars

Advertise products excluding duty to…

Advertise products excluding duty to the UK, then find out there is another 50% to pay. Awful shock to me

updated 11/1/23 - fast customer service to help with my complaint, and settlement. Uk delivered price should still be highlighted better to avoid confusion

December 9, 2022
BLONDIE logo

Reply from BLONDIE

Dear Mark, we notifies you from the beginning that on our website is clearly stated that duties are in charge of the customer. Btw our team always reply to you and try to find a proper solution to your needs,so i hope you'll evaluate if the rating you gave to us is appropriate for this case :)

Rated 5 out of 5 stars

This is my favorite online shop

This is my favorite online shop. Shipping is super fast and everything is always wrapped perfectly. I love the selection 💜

December 13, 2022
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 3 out of 5 stars

I ordered 2 Max Mara Mantova.

I ordered 2 Max Mara Mantova.
The camel color knit puzzled me.
I was angry because the lint was so bad that I couldn't believe it was new.
How can I send clothes like this?

November 25, 2022
BLONDIE logo

Reply from BLONDIE

Dear, i'm sorry you didn't contact our customercare, i'm sure they could find a proper solution to your needs. This case is really exceptional, for this i hope you could contact us asap, in order to resolve positively.

Rated 1 out of 5 stars

They put the blame on customers for…

They put the blame on customers for their errors. If you take the time to order, you always cancel it immediately because the product is a problem or the code is wrong. It's a wrong move.

November 16, 2022
Unprompted review
BLONDIE logo

Reply from BLONDIE

Dear, i regret that you didn't mention any order number, since in that way we could check properly your case. Please note that if a customer use a wrong code for a purchase, we must cancel the order. This is clearly written on all our promotional newsletter and part of our agreement with our customers, as our company policy agreement. I hope you could comprehend this and visit us again :)

Rated 5 out of 5 stars

thank you

They were polite and quick to respond.
Thank you.

October 10, 2022
Unprompted review
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 5 out of 5 stars

Customer service response is the best!

Thank you so much customer service. From the first cancellation response to the wearing response, you took so much care that I finally bought it at a good price. Finally, thank you for the invoice response. Thanks again!

October 4, 2022
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

Rated 1 out of 5 stars

The customer service is non existent

The customer service is non existent, the owner of this place could care less about the customers. I’m sure there is a reason why they went from a store front to the back of a crappy warehouse . On top of having to wait forever for your stuff , even if you live in the same city , I have received on more then one occasion , pre worm clothing , with holes in it, the end of the sleeves all frayed, and a bad smell to it. They don’t offer refunds because they know the majority of there clothing is junk and the only way to keep your money is to offer store credit that you will never use . Stay away from this place you’ll just be disappointed . Or end up clothing you’ll have to pay someone to repair or just have to throw out

September 7, 2022
Unprompted review
BLONDIE logo

Reply from BLONDIE

Dear, i regret that you didn't mention any reference to your order number or anything that could help us to understand or find your case ; Our customercare team is not allowed to offer any store credit option, since it's not possible proceed in that way with our finance structure. We always proceed for refunding the goods, returning at our charge if the items are defective, unless we find a proper solution with the final customer. We work hard everyday since 1979 to give the best experience possible, and reading all our reviews, let me say, yours seems really far from our standards.

Rated 5 out of 5 stars

Good services

August 25, 2022
BLONDIE logo

Reply from BLONDIE

Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look