I bought a blondie mania bag recently The colour was not suitable and we tried to return it The customer service was a nightmare!!! Even though it was packaged carefully they made excuses that th... See more
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See what reviewers are saying
Blondieshop.com has the best items and sales I have ever seen anywhere. All items are AUTHENTIC and they are speedy regarding shipping. Just be aware during the high-volume sale they will take extra d... See more
Company replied
Just want to share my recent experience from blondieshop. I bought a polo recently from blondieshop.com I couldn't find the shipping method for Australia on the website but after contacting cust... See more
Blondie are amazing (and of course they are real). They've got a brilliant line of designer items, at affordable prices, and they ship to pretty much anywhere in the world. I ordered a pair of Saint L... See more
Company details
Written by the company
Blondie was born in 1979 thanks to the intuition of the founders Irene Gaggero and Giovanni Costa. The boutique, with the unique selection of brands, and an innovative approach to the shopping experience, has established itself as a trendsetter from the earliest years and as an alternative to the more "established" Italian retail market. But it is the balance between research and focus on the product, always of high quality and in line with the expectations of a contemporary clientele, to found the basis for the entry of major designer firms that complete the offer and lead the company to face the future with a growing presence in e-commerce, standing out for its avant-garde and unique vision.
Contact info
Via VIII Marzo n.40, 17024, Finale Ligure, Italy
- 019690478
- customercare@blondieshop.com
- blondieshop.com
3.8
Great
515 reviews
Hasn’t replied to negative reviews
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worst experience
August 24, 2022
Reply from BLONDIE
Dear, we are sorry to hear that you're not satisfied with our services ; from a proper check it seems that our customer care resolved your issue created by DHL, so i hope you'll change idea and visit our boutique again !
Product not received due inventory innacurate (thats what customer service said)
I was excited to get my product, i had to sent an email asking for the tracking number and then the team confirmed that item was not in stock anymore.
Immediately then asked for the refund since nothing else was elegible.
Refund was issued through paypal, and so far almost 7 days and i havent receive it.
So sad that your web page inventory is innacurate, this was the first time i was using blondieshop
So far my favorite platform is Farfetch, never experienced an issue like this.
August 23, 2022
Reply from BLONDIE
Dear, we are sorry you're not satisfied with our services, we'll do our best to improve, but please note that during the sale period inventory could change frequently, and sometimes some issues could happen. Our customercare advised you about this and issue immediately the refund, that could be accredited in usually max 10 working days. Unfortunately this situations could happen in all the marketplaces, so i hope you'll give to us another chance.
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)
nice shop good service
July 19, 2022
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)
Item as described and super fast…
Item as described and super fast shipping! Would buy again.
July 18, 2022
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)
BY FAR THE BEST PLACE TO SHOP ANYTHING LUXURY RELATED
This is by far one of the best places to shop anything luxury related with the most competitive prices in this area. Customer service, user interface and shipping timeframe are all top notch. ¡I'm happy I got to discover this gem and to call myself a frequent and loyal BLONDIE customer!
June 17, 2022
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to know your appreciation on our shop :)
I forgot to put the storage bag
I ordered Margiela back.
I received only the bag, but it was a pity that the storage bag was not included.
June 12, 2022
Reply from BLONDIE
Dear, we are really sorry to know that you aren't satisfied enough with your purchase, please in this situation always write to our customercare, they'll find for sure a proper solution ; in this case order for you an substitute dust bag for your item if provided from the brand. Thank you for your feedback!
Very happy UK customer
Very happy UK customer!
Blondieshop has a great range of brands at a great price and they stock a full range of sizes. Every time I have shopped I have always managed to get a good deal, including the latest offer to have duties to the UK paid in full.
Very big thank you to Luca who has dealt with all my customer service queries quickly and efficiently. Everything always resolved in full. Thank you Luca!
June 2, 2022
Unprompted review
Reply from BLONDIE
Thank you for your feedback Darius ! We are very pleased to read that you appreciated our shop :)
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to read that you appreciated our shop :)
Excellent shopping (and shipping) experience
Blondie are amazing (and of course they are real). They've got a brilliant line of designer items, at affordable prices, and they ship to pretty much anywhere in the world. I ordered a pair of Saint Laurent Wyatt boots (Jodhpur) and they were at my place in less than a week. There was a small issue with import duty, but this was instantly settled to my satisfaction by the very frinedly Blondie customer care team (shout out and huge thanks to Luca!). The shoes were exactly as described. Excellent service all around.
May 16, 2022
Unprompted review
Always great prices and super fast…
Always great prices and super fast shipping. Very happy with my purchase.
April 21, 2022
Reply from BLONDIE
Thank you for your feedback! it was a pleasure for us :)
As a user who often uses Blondie
As a user who often uses Blondie, I think it's a bummer.
If you had told me about the stock in advance, I wouldn't have to wait for more than two weeks.
Please let me know as soon as possible if there is a problem with the order or inventory in the future.
poor service
April 21, 2022
Reply from BLONDIE
Dear, Thank you for your feedback!
unfortunately your order had some issue in the collecting phase as our customercare advised; this happened in a period of a couple of days when it was national holiday in italy, so for this reason it had taken more than usual. As you said you already shop with us, so you know that this was an exception ; by the way, i assure we'll put all our efforts to improve . Hope you'll give to us another chance!
The reception was kind and nice
The reception was kind and nice. But I didn't receive it although I ordered it two weeks ago. And emails ask me how satisfied i am🥲
April 8, 2022
Reply from BLONDIE
Thank you for sharing your feedback!
from a proper check it results that our customercare advised you that your package was blocked in customs for clearance, unfortunately something that couldn't t be handled directly by us ( DHL is in charge of this process ) . Hope that you'll give to us another chance!
my best store
April 5, 2022
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to read that you appreciated our shop :)
Quick and friendly response
The shop had a good understanding of the requests and was quick to respond.
April 5, 2022
Unprompted review
Reply from BLONDIE
Thank you for your feedback ! We are very pleased to read that you appreciated our shop :)
I ordered 2times
I ordered 2times, but still I didnt get what I order. Also no one answered to my e mail. I disappointed.
April 1, 2022
Reply from BLONDIE
Dear,
Thank you for your feedback! from a proper check, we see you never write us any email, otherwise we would have replied with pleasure, telling that unfortunately both orders were unsuccessful , and the system alredy refund to you the money. Hope to have another chance!
Paid and waited for 1 week and being…
Paid and waited for 1 week and being told the item was not available anymore. No explanation.
March 22, 2022
Reply from BLONDIE
Dear, thank you for your feedback.
From a proper check it seems that our customercare replied about a delay on the collecting phase and after that , in order to don't let you wait more we issued a full refund. Sometimes some issue could happen, hope you'll give to us another chance, it would be a pleasure for us!
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