Bloombox Club Reviews 

1,287
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Zero stars. Ordered 90 GBP worth of plant for a birthday gift with plenty of time for it to arrive. Not delivered. Chased customer service. Took them weeks to reply to each message just saying we will... See more

Rated 1 out of 5 stars

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift) The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were... See more

Rated 4 out of 5 stars

Product overall good. Slight damage to the lid. Plant missing on arrival, suspect lost in transit as box not correctly put together. After 2-3 weeks messing around I eventually received 4 replacement... See more

Rated 1 out of 5 stars

Plants arrived dead - mouldy - dry . In shocking condition . They agreed to give me a full refund then they only refunded me for one plant and then they subsequently sent me another refund for anoth... See more

Company details

  1. Boutique

Written by the company

Breathe, De-stress and Grow - make your home beautiful, fresh and tranquil with specially curated plant subscriptions delivered monthly or quarterly, or choose from a variety of statement plants available from the shop.


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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1.9

All reviews

(1,287)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Questionable quality

I am afraid that the Zamioculcas Zamiifolia I ordered arrived with black spots covering it that would have been caused by overwatering, the plant pot was sodden on arrival. Overwatering an Zamioculcas Zamiifolia causes the soil to stay wet too long - leading to root rot. Rot is caused by anaerobic fungi and bacteria. Anaerobic means without oxygen; and that’s what happens when soil is wet too long - there isn’t enough air in it to feed the cells of the roots (which, being living things, require oxygen,) or the microbiome of the soil (the helpful bacteria, fungi, and micro-organisms that make for healthy soil.) The spots are caused by a fungus, usually, which can move into the stems of the plant from the roots, or it can be a secondary infection attacking because of the reduced defenses of the plant.
After contacting Bloombox after sales I was advised that the black spots were natural. I know that this plant will not survive long. They are offering no exchange or refund. Disappointing and not a trustworthy seller.

April 16, 2021
Bloombox Club logo

Reply from Bloombox Club

Hi Lisa,

Thank you for taking the time to leave us a review.

We can see that you initially contacted our Customer Care Team on Monday 12th regarding your Zamioculcas Zamiifolia which had black spots on it and was concerned this was a disease affecting the plant and followed this up with an image of one of the stems.

A member of our customer care team responded and said this was natural for the plant, but asked for more pictures and offered some advice on checking to see if there were any other issues that might be affecting the plant such as to much light.

You responded on Wednesday indicating you felt this was root rot and kindly provided more pictures of various stems showing the black spots. However, we cannot see any images showing the soil or the base of the plant, if this has simply been missed can you please send these over to our customer care team by replying to the last email and a member of our team will follow this up for you.

We shared these images of the branches with both our in-house plant care team and supplier who both confirmed that the spots are natural to the plant and could not find any evidence of root rot affecting the plant, as the common indicator of this is yellowing leaves which your pictures did not indicate.

Our customer care team responded to you with this information and also included pictures of the Zamioculcas Zamiifolia display on our website and one we have in our office which also have same black spot/ marks which are not harmful to the plant.

Thank you again for taking the time to speak to us and leave us a review.

Thank you,
Team Bloombox Club

Rated 5 out of 5 stars

Brilliant place to buy indoor plants

Brilliant place to buy indoor plants, having bought a number of gifts from Bloombox.

I'm looking forward the year ahead as I have just signed up for the year long subscription service.

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service from Bloombox

Excellent service from Bloombox. Had some issues with a plant and the customer service was excellent. Detailed advice on how to help the plant and a replacement offered despite being past the deadline for replacement

April 12, 2021
Unprompted review
Rated 5 out of 5 stars

Fabulous plants

The plants I ordered arrived today, and I was absolutely thrilled to see such healthy and full specimens. These are the prettiest I have ever received by online order, and no more expensive than others that were just roots. Each of my eight lovelies is now in the ground, watered, and I can hardly wait to see them grow! Thank you so much! You may use my response on your page if you wish. I appreciate BloomBox very much!

April 10, 2021
Unprompted review
Rated 3 out of 5 stars

I do love the plants that Bloombox Club…

I do love the plants that Bloombox Club provides. However, their website leaves a bit to be desired. It's often very difficult to find the Login option. The UX could definitely be improved. Also, there is no way to skip a month's delivery in the subscription service and I definitely think this is a necessary feature that needs to be developed.

April 10, 2021
Unprompted review
Rated 5 out of 5 stars

Thumbs up all round

Super easy to navigate the website, plants arrived in great condition and great packaging within a few days of ordering. Will definitely be a returning customer

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

Very happy

Very happy. There were a couple of bumps at the beginning and staff were helpful and polite.

April 8, 2021
Unprompted review
Rated 5 out of 5 stars

Well worth a subscription

I have a subscription and have bought plants separately and they are always excellent quality. The plants are well packaged and the pots are lovely.

The customer service is also excellent and helpful. I was only planning a short subscription but I can see myself with them for a while!

April 4, 2021
Unprompted review
Rated 5 out of 5 stars

I have now bought three different…

I have now bought three different plants and all have been really good and delivered in good time
The packaging for the plants is the best i have ever seen which is a really nice touch, shows how much you care about your customers

April 4, 2021
Unprompted review
Rated 5 out of 5 stars

Great experience

Plants (and pots) have always been received quickly with no major problems. Excellent condition on all orders. I haven't had the need to contact customer service. They give really helpful information on plant care as well.

April 3, 2021
Unprompted review
Rated 5 out of 5 stars

10/10! Lovely company.

Really good quality, I have had plants from here in the past but my last purchase were some hanging baskets. Very nice! Great customer services and speedy delivery! 10/10 :)

April 1, 2021
Unprompted review
Rated 5 out of 5 stars

Lockdown Relief

Honestly, you guys have been a saviour during lockdown - I needed something to focus on, and I found it.
Looking after my plants has added a focus to my day.
Thanks Bloombox xxx

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Love the bloombox subscription

Love the bloombox subscription! Getting a new plant each month brightens my day and the space! The plants are all beautiful, they come with a nice pot and the instructions on how to take care of them. Sometimes there an extra special surprise gift and that’s always lovely.

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Helpful and friendly service

Really helpful customer service. Helped when I initially paid and had an issue where I could not enter the code to get a free plant and kindly offered to add it to the order for me. When one of the plants arrived and was seriously damaged a replacement was sent out and thankfully it arrived in a good condition. Friendly and timely service.

March 24, 2021
Unprompted review

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