Bloombox Club Reviews 

1,287
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Zero stars. Ordered 90 GBP worth of plant for a birthday gift with plenty of time for it to arrive. Not delivered. Chased customer service. Took them weeks to reply to each message just saying we will... See more

Rated 1 out of 5 stars

My son ordered me a terrainum cost £ 60.00 came late, (Christmas gift) The plants were nearly dead,came in a separate plastic container inside the box, were bone dry n god knows how long they were... See more

Rated 4 out of 5 stars

Product overall good. Slight damage to the lid. Plant missing on arrival, suspect lost in transit as box not correctly put together. After 2-3 weeks messing around I eventually received 4 replacement... See more

Rated 1 out of 5 stars

Plants arrived dead - mouldy - dry . In shocking condition . They agreed to give me a full refund then they only refunded me for one plant and then they subsequently sent me another refund for anoth... See more

Company details

  1. Boutique

Written by the company

Breathe, De-stress and Grow - make your home beautiful, fresh and tranquil with specially curated plant subscriptions delivered monthly or quarterly, or choose from a variety of statement plants available from the shop.


Contact info

1.9

Poor

TrustScore 2 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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1.9

All reviews

(1,287)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service

I have ordered a few times from Bloombox - plants & pots for our offices in London, Leeds and Birmingham. The plants arrived on time, well packaged and healthy. The customer service is responsive.
Would definitely recommend.
The only issue I had was with EVRI couriers, which wasn't Bloombox's fault.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

Always great

Never had any issues - best customer service ever! When a plant didn’t arrive in a great condition (probably not their fault), they replaced it for me with zero hassle. They’re also flexible so I’ve been able to skip months of my subscription box when money has been tight, the extras are great and overall I’m a very happy repeat customer.

July 1, 2022
Unprompted review
Rated 5 out of 5 stars

Good service, Healthy and well packed plants

I left a review and forgot to update it.

Had an issue with the time frames for delivery which surpassed their given time frame by a week.
They reached out after i left a review and provided compensation which wasn't needed as i just wanted the plants to be delivered asap but was nice of them to do.
One of the pots wasn't delivered and that was annoying but it was delivered later, along with another pot which was confirmed to be ordered by bloombox so i reckon it was the delivery company at fault and not bloombox.
Overall the service wasn't actually bad and they did try to turn it around.

The plants are really good and packaged well. I've ordered a couple times before and had no issues and will use them again. The plants I've ordered before are still healthy and well. And i think the price of the plants are reasonable. I'd recommend them to friends and family. And I'll be using them for the foreseeable future since i know that the plants will be healthy, going by experience of using bloombox. Good company

June 19, 2022
Unprompted review
Rated 2 out of 5 stars

Extremely Poor Value And Offering

Received a gift 3 month delivery subscription. Redeeming the subscription showed the price which is a bit awkward but anyway was able to determine that the price was £115 working out at £38 a month.

First month received a tiny plant in the most basic pot.
Second month received a plant which is supposed to be in a pot with drainage hole but the pot didn’t have one.
Third month received a plant which with shrivelled leaves which looks as if it is not long for this world within days of arrival.

Raised initial concerns with customer support but although they responded never actually did anything to address complaint.

I didn’t pay for the product but feel bad for my friend that did.
Plenty of other options out there, spend your money elsewhere

May 29, 2022
Rated 2 out of 5 stars

Very mixed experience.

We were gifted a 6 month bloombox subscription as a wedding present and have had a mixed experience…

The first few plants we received had no care information with them (no good for someone who knows nothing about plant care) I emailed their customer service team to ask if they could email me care info however they offered to post the cards instead (I would say though that they were very quick to reply). This happened on 3 separate occasions and didn’t seem like a very eco friendly approach- not least cause the first care card came in a giant box that they usually send the plants in!

In addition to this most of the plants we have received are toxic for animals which is leaving us little room to put them out of reach from the cat.

I also now receive countless emails from them, I don’t need 4 emails from your CEO on the same day which will end up in my bin but I didn’t want to unsubscribe and potentially miss emails about my deliveries.

Ok so this feedback seems largely negative. What I would say is that the plants we have had, although toxic, have been very nice and some of the pots they have come in are very nice too.

May 11, 2022
Bloombox Club logo

Reply from Bloombox Club

Hi Emily,
I am very sorry to hear about your experience. I have requested more information through Trustpilot so that I can look further into this and try to make things right for you.
I look forward to hearing back from you soon.
Best, Bloombox Club Team

Rated 5 out of 5 stars

Lovely plants with such a wide range

Lovely plants with such a wide range!

My mum and I don’t like flowers for occasions so we both use the company to buy each other plants at least 2/3 times a year.
We both recently got the subscriptions for each other (great minds) and we both agreed we need to keep this subscription for as long as we both have space for more plants!!

May 8, 2022
Unprompted review
Rated 5 out of 5 stars

Bloombox plants make me happy

I have always been really happy with the plants and pots from Bloombox. They might not be the cheapest houseplants available but the quality and health of the plants justify the extra cost. Another plus is the convenience of home delivery. I wish I had more surfaces at home to purchase more!

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Bloombox provides excellent customer service and communication. I am very pleased with my purchases and will happily continue to be their customer.

Their plants are in a great shape and can be a nice, stylish gift.

April 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great plants, even better customer service

I ordered some plants that were amazing, no complaints but I also signed up for the subscription box paying £39 I did not think it was great value and put a review on here saying that. To my surprise customer service contacted me and generously sorted it out. I cannot fault them and would definitely recommend.

March 24, 2022
Bloombox Club logo

Reply from Bloombox Club

Hi Mercedes,

Thank you so much for your feedback and I am so sorry to hear that! I have reached out to you through Trustpilot so we can get more information and look into this for you.

I look forward to hearing back from you soon.

Thanks,
The Bloombox Club team

Rated 5 out of 5 stars

BloomBox Club is the Best

I have received plants that were exactly the same as shown in the picture.

I am Happy with the quality of plants. I think your BloomBox Club is the best.

March 24, 2022
Unprompted review
Rated 5 out of 5 stars

I got 2 beautiful Monstera plants from…

I got 2 beautiful Monstera plants from Bloombox (1 hanging and another small one). I am so happy with how they turned out. I even got my friends to start buying from there because of how happy I was with my purhcase.

March 14, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful terrarium

Beautiful terrarium. Perfectly packaged with the bambino plants looking fresh and lovely. We enjoyed creating the little garden and love the look when the light is on at night. Thank you Bloombox 🌱

March 12, 2022
Unprompted review
Rated 5 out of 5 stars

New plant parent

The customer service was really helpful to explain to me all about indoor plants and I have been getting them for the last two months. Love the experience.

March 4, 2022
Unprompted review
Rated 5 out of 5 stars

Delicious Food that is Priced Right

I found nutritious foods at great prices. The shipping process was quick and thorough. I got an email notification within an hour and received a confirmation tracking number minutes later. I couldn’t be happier with my experience with Bloombox Club and will shop again in the coming weeks! Thank you so much for taking care of me and my family!

March 1, 2022
Unprompted review
Rated 5 out of 5 stars

Something MAGICAL about BLOOMBOX

I have bought plants and flowers online as well from local stores but something is magical about BloomBox's supply. The plants always come looking super healthy and have made such amazing gifts for all my friends. KEEP UP THE AMAZING WORK and love the new products you always bring into stock! SUPERB

February 28, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered the cheese plant

I ordered the cheese plant. It arrived after a 2 days - I am not great at looking after plants, but me and my cheese plant have become really good friends and it is THRIVING.

No complaints to be made about the service from Bloombox Club - I would definitely reccommend

February 28, 2022
Unprompted review

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