Order placed and paid (€731.21) for a Samsung S25 Plus (512GB). The item was not in stock. My order was cancelled and a refund was promised. The refund was not processed within the legal 14-... See more
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See what reviewers are saying
I gave 3 stars mostly for how long it takes to get your order delivered. I order my phone on 25 January and I got it around 2 April. So if you order and you start thinking the worst when you see it do... See more
I purchased a chinese phone that was not available on my country. I paid for extra fast delivery but still the phone arrived around 30 days late. However the custumer service replied relatively fast t... See more
Package didn't arrived to me as fast I'd like to, but in within dates indicated by store. It was packed well, and was containing my Vivo X80 Pro phone, wchich is lacking global rom, but it's not an is... See more
Company details
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Our business is not actively monitoring this page due to a significant number of fraudulent reviews on the platform. Instead, we invite customers to check out Bludiode’s real internal reviews, which are thoroughly checked by our staff for authenticity. content="noindex, nofollow" Yes, we do allow both positive and negative comments. For a more accurate representation of our service, visit our page here.
Contact info
Germany
- bludiode.com
3.2
Average
1K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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not satisfied at all with bludiode.com…
not satisfied at all with bludiode.com because item ordered took more than 1 month to be delivered and with lots of mails from my side to obtain news from bludiode.com plus obliged to pay import taxes and also i can not do all updates on apps on smartphone because localization country of smartphone is china and i am in france
January 22, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Bonjour,
Nous sommes vraiment désolés d'entendre que vous n'avez pas eu une excellente expérience chez Bludiode. Nous prenons au sérieux tous les commentaires et utilisons cela comme une occasion d'améliorer nos services.
Nous comprenons que l'attente pour la livraison de votre article a été plus longue que vous ne l'anticipiez. Comme nous achetons nos produits à des prix inférieurs, les délais de livraison peuvent être un peu plus longs. Nous nous efforçons toujours de communiquer cela à nos clients sur la page du produit.
En ce qui concerne les taxes d'importation, nous précisons sur la page du produit, lors du passage à la caisse et dans plusieurs autres sections de notre site Web que ces taxes peuvent apparaître et que vous devrez les payer. Malgré cela, nos prix restent de 20 à 30% moins chers que la concurrence locale.
Enfin, pour votre problème lié aux applications du smartphone, la plupart de nos appareils ont installé une ROM globale. Sur quelques produits, la ROM globale n'est pas disponible et nous le précisons sur la page du produit.
Nous sommes vraiment désolés pour l'inconfort que ces problèmes ont pu causer. Si vous n'êtes pas satisfait du produit, veuillez nous le retourner dans les 14 jours suivant sa réception. Pour plus d'informations, n'hésitez pas à nous contacter à shop@bludiode.com.
Merci de nous avoir fait part de votre expérience.
Cordialement,
L'équipe Bludiode
10 months order not delivered.
10 months order not delivered. No refund
Dont ever order here. They are Scammers
Dont ever order here.
They tell the same story to everyone.
After ordering they will show 14 days for order processing and they will not dispatch your order.
If you ask for refund they will say payment error and never pay you back.
So you will not get the phone plus they will not refund your money
My order number is CCWOSKLNQ Placed on 3rd June
The update is for 8 months they have been claiming that they never received my money. But later the cc company confirmed that bludiode.com already collected the money.
They were lying ofr 8 months that they never received money from HIPAY.
June 3, 2023
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
We deeply regret the inconvenience caused to you. We sincerely apologize for the delay in delivery of your order and the fact that the refund has not reached you yet. We are indeed experiencing a delay, but I want to assure you that we are not fraudulent. We value our customers and their satisfaction is our top priority.
For us to provide the best possible support, could you please send more detailed information related to your order at shop@bludiode.com? We will recheck our records and do our utmost to resolve your issue swiftly.
Please also note that typically, our refunds process could take up to 14 days. However, in some cases, due to financial processes out of our control, this period may be longer. On the payment error issue, we assure you we will investigate this case thoroughly and ensure appropriate actions are taken.
Again, we apologize profoundly for the inconvenience caused. We commit to resolving your issue and providing a better service experience in the future.
Best regards,
Bludiode Support Team
I purchased a one plus 12 i won't use them again
I purchased a one plus 12 they blamed me for damages and tried to take money off any potential refund to get my money back I had to go through Amazon pay
No tracking provided . Horrible customer service
This is likely a guy in his bedroom buying from Chinese apps and drop shipping
January 5, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
We are truly sorry to hear about your experience with Bludiode. We sincerely apologize if our service did not meet your expectations, and we appreciate you taking the time to share your concerns.
Our goal is to provide our customers with excellent service, quality products, and seamless shopping and delivery. We apologize if this wasn't the case with your purchase. Please assure you, that we are not simply "a guy in his bedroom", but a legit business, doing our best to provide competitive prices and quality merchandise.
Regarding the issue with your One Plus 12, and any misunderstanding about refunds and damages, we'd like to kindly invite you to share more details with us at shop@bludiode.com, so we can fully understand the situation and properly address your concerns.
We truly value your opinion and we use feedback, such as yours, to constantly improve our service. Thank you for bringing this to our attention.
Best Regards,
Bludiode Team
I purchased a Oneplus 12 on January…
I purchased a Oneplus 12 on January 21st 2024 , 31 days have passed. The phone wasn't even sent and I didn't even receive the tracking. I opened multiple tickets but the response was "writing won't speed up shipping". the service is terrible
February 21, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
We're really sorry to hear about your experience. We understand how frustrating it must be to wait for your Oneplus 12 without receiving any update on the shipment. We apologize if our response seemed unsatisfactory.
Every order placed in our store sends you automatic updates. The information like estimated delivery date can be found in the order confirmation e-mail, and as well, in the account at our page, in the order history section.
In regards to your concerns about writing to us, the intention was not to discourage communication but to assure you that your delivery is on its way and writing to us won't necessarily make the process faster.
We know that waiting can be difficult, especially when you are eager to use your new phone. We assure you of up to 20-30% better pricing compared to local competition, making the wait worthwhile.
We take every feedback seriously and use them to improve our service. Please, feel free to reach us at shop@bludiode.com with any further demand or to get more detailed information about your shipment.
Thank you for your patience and understanding.
Bludiode Team
Bought the Redmi Note 13 Pro Plus
Bought the Redmi Note 13 Pro Plus for 379€ (great price). Paid with SeQura (3x 126€, with no interests). Shipping took around 3 weeks. Paid very high customs and DHL transportation fees (total of 196€). So, final price not so good.. Also, the shipping destination was Portugal, that uses a standard european plug, and the fast charger came with a UK plug.
January 15, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Olá,
Obrigado por partilhar a sua experiência. Lamentamos ouvir sobre as taxas alfandegárias e de transporte da DHL elevadas. Como informado em nossa página de produto, durante o checkout e em outras seções do nosso site, essas taxas podem ocorrer e são de responsabilidade do cliente. No entanto, mesmo com o pagamento do imposto, nossos preços ainda são melhores do que a concorrência local em até 20-30%, dependendo do modelo.
Em relação ao plugue do carregador, pedimos desculpas pelo inconveniente. Se preferir, pode entrar em contacto connosco em shop@bludiode.com e vamos tentar ajudar a resolver a situação da melhor maneira possível.
Nós levamos todo o feedback a sério e usamos para aprimorar nosso serviço. Agradecemos a sua paciência e apreciamos a sua compreensão.
Obrigado mais uma vez por escolher a Bludiode.
Com os melhores cumprimentos,
Equipa Bludiode.
Massimo A.- Naples
Massimo A.- Naples
Sony Xperia 5V
Compact and perfect phone. Ordered mid-January, arrived on February 12, 2024. Excellent communication and fast shipping. Highly recommended seller.
February 12, 2024
Unprompted review
Order never received.
Order never received.. Its now 7 months waiting for refund but always told to buy something else which would be quicker than getting refund. Absolutely crap place to buy. Still not get refund.
February 3, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
I'm truly sorry for the inconvenience you've experienced with your order and the delay in your refund process. This is certainly not the kind of experience we want our customers to have. At Bludiode, we take all feedback very seriously and use it to improve.
Refunds in our store usually take up to 14 days. If your refund is taking longer, it’s usually because we need to ensure that your product is not already on its way to you. In your case, this time period has obviously been exceeded and we sincerely apologize for this.
I kindly ask you to send more details of your transaction to our customer service team at shop@bludiode.com and we will urgently look into this matter. We appreciate your patience and understanding as we work to resolve this issue.
Thank you for bringing this to our attention.
Best regards,
The Bludiode Team
Extra fees, on time delivery
I've received the phone on time, which was Nothing phone 2, I payed more than extra 50 € on the taxes and costumes fees
January 31, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
Thank you for your review. We appreciate your feedback and we're sorry to hear about the extra costs you incurred. We'd like to point out that we do state on our product pages as well as during checkout that taxes may be applicable to your purchase. We also include this information in other sections of our website such as our returns and refunds policy, FAQ, and terms & conditions.
We understand that it's an extra expense, but please keep in mind that even with the tax paid, our price is still 20-30% cheaper compared to local competition. It's also worth noting that the version of the item you received might not be available at the local markets, which makes it a great deal.
We apologize for any inconvenience this situation may have caused you, and we remain at your service for any further inquiries. If you have any other issues or concerns, please do not hesitate to contact us at shop@bludiode.com.
Best regards,
The Bludiode Team
Bludiode is definitely a Scam site
They are now trying to get this review removed
Order number . PGVEPXXEQ
This was the order number given from the website when phone was ordered
Bludiode is definitely a drop shipping site your better buying direct your self and saving some money . I ordered the OnePlus 12 the website said it was in stock and on the 17th of January I'd receive the phone.
The phone never arrived and so I files a claim with Amazon
Only to have a email sent in German which has been translated
The customer has returned his product and it has arrived at our warehouse.
In addition to our return and refund policy, which the customer accepted prior to purchase and received a reminder about during the return process, we do not refund the original shipping cost — $59.99:
As the customer returned their item with scratches on the screen and body of the device, we have deducted an additional 75 EUR from the refund as we can do this together with UK and EU law if the item is not returned in that condition in which it was sent to the customer. I am attaching photos of the damage the customer caused to the item.
I never received the item so how could I damage it
We didn't return something we never received and my account on the website has been removed so I can't access my order at all
Do not use this scammer
January 5, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
We're truly sorry to hear about your negative experience with your order. At Bludiode, we always strive to provide the best possible service and we take your feedback seriously.
We understand your confusion and frustration regarding your purchase of the OnePlus 12, which you claimed you never received. We would like to assure you that Bludiode is a reputable online retailer and we do not dropship.
There seems to be a mix-up with your order and your return, considering you stated you never received your item in the first place. We would really like to rectify this situation and help clear up any misunderstandings.
To further investigate your complaint, and to clarify the situation, could you please send us some additional details at shop@bludiode.com.
We understand your concern about the extra cost. The extra cost policies are in accordance with international law. However, we assure you that, even with the taxes paid, you can find that our prices are more competitive, up to 20-30% cheaper than local competition depending on the model.
We are sincerely sorry for any inconvenience caused and we look forward to resolving these issues for you. Thank you for providing feedback which we will definitely use to improve our service.
Best regards,
The Bludiode Team
The order takes a very long time
The order takes a very long time, about 2 months. But most importantly, you need to pay extra for delivery. This is not stated on the website. This is a setup. And a bad website; for example, it was possible to contact a technician, the detailed information about the order is not like in other stores, etc.. I will order more and look further. And I will give a more accurate verdict: stay or leave this site.
January 16, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Dear customer,
I’m truly sorry to hear about your experience. We understand how disappointing it can be to have delays in your order and encounter unexpected charges. We sincerely apologize for any confusion caused by our website regarding the extra charges for delivery. Please rest assured that we continuously strive to improve our services based on the feedback from valued customers like you.
Regarding the information about your order, we endeavor to make relevant details available to our customers. Once your order has been placed, automatic updates are sent to you. Additionally, estimated delivery dates and other details about your order can be found in your order confirmation email, as well as on your account at our website, under the order history section. If you need to contact us, feel free to reach out via our email, shop@bludiode.com.
We would also like to remind you that while there may be issues of extra cost or unexpected tax, our prices remain competitive. Often, you'll find our prices are up to 20-30% better than local competition depending on the model. We do understand that this might mean a bit longer waiting time, but we hope you'd agree that the savings make it worthwhile.
We greatly appreciate your patience and hope that your future interactions with our website will leave a more positive impression. Your feedback is vital for us to improve our services.
Best regards,
The Bludiode Team.
The Nubia Z50 Ultra arrived with no tax…
The Nubia Z50 Ultra arrived with no tax to pay.
All was OK, perfect phone.
Thank You
December 22, 2023
Unprompted review
Bludiode Online Dropship Service Review
Bludiode Online Dropship Service Review - 4 Stars
As a recent customer of Bludiode, I found their service to be reliable, albeit with a few considerations that potential customers should be aware of. My purchase experience for the iPhone 15 Pro Max HK Edition through their European site was generally positive, marked by a smooth process facilitated by Bludiode's competent handling.
Ordering and Shipping Process:
The entire process, from placing the order to receiving the product, spanned approximately four weeks.
Bludiode acts primarily as an intermediary, placing orders in Asia/China/Hong Kong on behalf of the customer.
Logistics were efficiently managed by DHL, which also handled customs clearance.
Customer Service:
Customer support was responsive and courteous, typically responding within 24 hours, and occasionally within two days.
Considerations for Potential Customers:
It's crucial to understand that Bludiode operates as a dropshipping service. This means that products are shipped from overseas locations and must clear customs, which can extend delivery times.
Those requiring expedited delivery may prefer alternative options like Amazon for faster service, albeit at a higher cost.
The process involves significant communication, including coordination with DHL and managing customs procedures.
Value and Cost-Saving:
Although Bludiode's service does add an extra layer in the purchasing process, it offers a cost-effective alternative to purchasing directly from a local store or more expensive online platforms.
There is a potential for significant savings, even though this comes with the trade-off of longer delivery times and the need for more direct involvement in the logistics and customs process.
Final Verdict:
My experience with Bludiode has been largely positive. They provide a valuable service for customers willing to navigate the longer delivery times and customs procedures in exchange for potentially lower costs. Their efficient customer service and reliable logistics partner, DHL, add to the trustworthiness of their service. I would recommend Bludiode to those looking for cost-effective options for purchasing electronics, with the caveat of being prepared for the involved process. A solid 4-star rating is well-deserved for their overall service and value proposition.
January 11, 2024
Unprompted review
Una experiencia desastrosa
Una experiencia desastrosa. Después de un año (26/11/2022) me han reintegrado un 32 % de lo que aboné por el móvil, debido a una devolución realizada por la empresa de trasporte DHL sin mi consentimiento, ya que Bludiode les proporcionó erróneamente mis datos. Me han cobrado el envío de ida (que era gratuito) el de vuelta y una tarifa de devolución.
Me siento estafado.
P.D. mi reseña no ha sido publicada en la página oficial de Bludiode.
A disastrous experience. A full year has passed (11/26/2022) and I have only been refunded a pitiful 32% of what I paid, apparently due to a return made by the transport company DHL without my consent, as Bludiode shared my details incorrectly. I have been charged for the delivery both ways, which should have been free anyway, as well as an extra return fee.
I feel ripped off and will be chasing this until resolved.
P.S. my review has not been published on the Bludiode page.
Aporto número de pedido: AMNYQIAHS
La empresa tiene todos los correos relativos al procedimiento
The company has all the emails related to the procedure
December 12, 2023
Unprompted review
Reply from (abandoned profile) bludiode.com
Hola,
Lamentamos sinceramente tu mala experiencia y te pedimos nuestras más sinceras disculpas. En Bludiode, trabajamos constantemente para mejorar nuestros servicios y tu feedback es esencial para nosotros.
Lamentamos mucho el problema que has experimentado con la empresa de transporte DHL y te pedimos que nos envíes más detalles a shop@bludiode.com para que podamos investigar y resolver esto.
Con respecto a los cargos de envío, te pedimos disculpas por cualquier confusión. Por favor, ten en cuenta que los costos adicionales pueden incluir impuestos de importación que no están incluidos en nuestras tarifas. Sin embargo, incluso con estos impuestos, nuestros precios son un 20-30% más bajos que los de la competencia local.
Nos comprometemos a resolver tu problema de la mejor manera posible y aprender de esta experiencia para mejorar. Agradecemos tu paciencia y comprensión mientras trabajamos para corregir este problema.
Saludos,
El equipo de Bludiode
THIS OPTION IS AS GOOD AS NO OPTION...CON!
If they are the only option for an item you want, you are best knowing that you do not have an option. DO NOT SHOP FROM THIS CON! Rather go to Wonda Mobile or find a replacement you can source locally even if somewhat pricer! Just like their name, they would ruin and make your happy ODE to DI and leave you BLU. I can factually back everything stated here as still yet to get my promised full refund for an item I never received either on time or delayed.
December 30, 2023
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
I'm sincerely sorry to hear about your negative experience with us, and I apologize for any inconvenience caused. We take all feedback seriously and we're constantly working on improving our services.
I'm so sorry to learn that you did not receive your order on time. We understand how frustrating this can be, especially given that you're still waiting for your refund. Rest assured, refunds usually take up to 14 days. If it’s taking longer, we might have not received your payment. Please send more details about your order to shop@bludiode.com, and we'll investigate this immediately.
In terms of our prices, we do our utmost to provide our customers with top-quality products at competitive prices. Despite any extra tax or waiting time, our prices remain competitive, often 20-30% better than that of the local competition.
Thank you for providing us with your valuable feedback. We hope to use your experience to help improve our services for all of our customers.
Best regards,
The Bludiode team.
Great price, good service, long delivery delay
The price was great and the product showed up brand new and in great shape. It took a very long time to arrive and exceeded the latest estimated delivery date. So, if you need the product quickly, you will have to be very patient.
November 7, 2023
Unprompted review
No warranty support, extremely long shipping times
The device arrived fine, albeit after an extremely long wait.
After developing an issue with it and attempting to run through the warranty process, they've given me the run-around for all of three months straight and I am no closer to getting the thing fixed. Customer is responsible for shipping, and their repair person is in China, so enjoy those shipping fees. Plus their extreme pickiness around trying to cheat customs fees, which they also put on you.
Plus they've simply ghosted my emails three times during this process.
Also for the cherry on top they try to direct reviews to their own website for I'm sure entirely legitimate reasons right, well reviews there cannot be edited. So you write your review as soon as your order is completed and if anything goes wrong, oh well that's not showing up in any reviews.
I definitely do not recommend unless you're really desperate and can't find what you're looking for elsewhere.
November 17, 2023
Unprompted review
I order a phone (Honor magic v2) 1st of…
I order a phone (Honor magic v2) 1st of september, receibed on 16th of obtober. It arrived without problems in between I sent 2 mails to check if I would ever get it. Think it twice...
September 1, 2023
Unprompted review
Just a drop shipping site + price without taxes
Just a drop shipping site. Confirmed by the customer services.
They just take the money then ask their china supplier to shipping at your address.
They grab you with attractive price but be carefull it is without taxes.
And when you contact the customer service, they don't care. They are just here in case you have shipping problem I think ?
Also the shipping is about 2 month
I already predict the answer of the site :
"it is writen that the price is without taxes !"
Ok so if you confident with your system, make a pop-up saying clearly this when the customer click on "buy" ;)
To summarize :
dropshipping + be carreful of the price without the taxes + double check the shipping date
August 28, 2023
Unprompted review
My experience was great
My experience was great, and the phone is amazing
October 16, 2023
Unprompted review
I got the Xiaomi 11 Ultra
I got the Xiaomi 11 Ultra, it is a great phone but it took a very long time to arrive after placing the order. I have had some issues with the device but I am working on it with customer service.
January 3, 2023
Unprompted review
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