Order placed and paid (€731.21) for a Samsung S25 Plus (512GB). The item was not in stock. My order was cancelled and a refund was promised. The refund was not processed within the legal 14-... See more
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See what reviewers are saying
I gave 3 stars mostly for how long it takes to get your order delivered. I order my phone on 25 January and I got it around 2 April. So if you order and you start thinking the worst when you see it do... See more
I purchased a chinese phone that was not available on my country. I paid for extra fast delivery but still the phone arrived around 30 days late. However the custumer service replied relatively fast t... See more
Package didn't arrived to me as fast I'd like to, but in within dates indicated by store. It was packed well, and was containing my Vivo X80 Pro phone, wchich is lacking global rom, but it's not an is... See more
Company details
Written by the company
Our business is not actively monitoring this page due to a significant number of fraudulent reviews on the platform. Instead, we invite customers to check out Bludiode’s real internal reviews, which are thoroughly checked by our staff for authenticity. content="noindex, nofollow" Yes, we do allow both positive and negative comments. For a more accurate representation of our service, visit our page here.
Contact info
Germany
- bludiode.com
3.2
Average
1K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Even below 1 star,worst service ever.
February 23, 2024
Reply from (abandoned profile) bludiode.com
Yes, happened impossible things here, color of the product you ordered run out, so we processed you a refund. And this is worst service ever? We can imagine few worst examples, but maybe you are too young yet to know.
Is too slow.
July 19, 2024
Reply from (abandoned profile) bludiode.com
Hello,
Thank you for your feedback and we're sorry to hear that you felt our service was slow. We understand waiting for your order can be frustrating. Our aim is to provide the best prices on the market, which means the waiting time might be slightly longer than local stores. We assure you, though, that the saving of 20-30% compared to local competition is worth the wait.
We appreciate your understanding and patience. Please do not hesitate to contact us at shop@bludiode.com if there are questions or if we can further assist you.
Best regards,
The Bludiode Team
It's too slow.
It said it would take 3 weeks, but it took too long, it will take 2 months
July 11, 2024
Reply from (abandoned profile) bludiode.com
Hello,
I'm really sorry to hear that your order has taken longer than expected to arrive. We know that waiting for your purchases to arrive can be frustrating and we sincerely apologize for the inconvenience caused.
Please understand that we're dealing with various factors that can affect the delivery time, such as stock availability, shipping procedures, and customs clearance in your country. Our products often have a better price than local competition by 20-30%, and sometimes this means the waiting time might be a bit longer than expected.
If you're still waiting for your order or need any assistance, please don't hesitate to contact our customer service team at shop@bludiode.com. They will provide you with the most accurate and up-to-date information regarding your order.
Your feedback is greatly appreciated and will certainly help us to improve our services.
Thanks for your understanding and patience.
Best Wishes,
Bludiode Team
Reply from (abandoned profile) bludiode.com
Hello,
Please note that we inform on the product page of every product about its estimated delivery dates. To check it, it’s as easy as clicking into the dates below the price, and then a calendar will appear. Additionally, you’ve been informed about these dates in the order confirmation email and you could check them too in the order history section of your account at our store.
Yes, you may wait a bit longer for delivery from our store, but we guess it’s worth it for a 20-30% better price? Please don’t expect delivery the next day, as our store helps you receive the same phone with a significant discount. We believe it's worth the slightly longer waiting time.
If you need further assistance, please feel free to contact us at shop@bludiode.com.
Thank you for your understanding.
Best regards,
The Bludiode Team
Scam Company!
No, I am not a bot.
Bludiode is a scam company.
I paid via Amazon Pay in euros.
I converted it and then wrote a review.
The company can try to justify itself here but not even write me an email back.
I have already sent at least 5 mails to Bludiode.
Be smart and don't order anything from this scam company.
April 15, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Escobar who pays with Swiss Franks told he didn't received refund from 3 months, but we process refunds within 7-30 days depending on the payment method? Your refund for sure was processed by us, but it looks like something on the Amazon side failed.
How you was not able to receive refund from Amazon? They have A-to-Z dispute program, and as well - you may open dispute at your bank. Instead of contacting them, to ask why you didn't receive refund, you came here and wrote negative? How this should being your money back?
Also, no real data given, so maybe it's another bot comment?
Scam Bludiode company
I have dealt with this despicable company, and I warn you against them. I purchased a device more than 3 months ago and until now the device has not arrived and my money has not been refunded. They ha
May 1, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Thank you Ahmad for this review, but who you are?
Bludiode is a real scam that enjoys torturing you
I ordered a Xiaomi 14 Ultra on March 28. It's been a nightmare until today. Their support is responding poorly with the minimum information to keep you patient. In May I got tired of it and asked to cancel my order. They kept me waiting purposely for a week to finally tell me the package has been shipped and we can't cancel anymore.
They specifically asked me to check the package before signing the reception and that if not everything is in the box I shouldn't accept it. Otherwise I would be fully responsible
Later after the package has already been shipped, they told me the opposite and that I should accept it no matter what.
I apparently received the package according to DHL but the package wasn't there. They didn't ring or knock on my door when they were supposed to request a signature according to Bludiode support. I asked DHL why there is no request for a signature and they said it's because bludiode didn't request for it. Bludiode support says DHL HK doesn't support this service. Today I confirmed with DHL HK that they do support the "direct signature service". Bludiode is lying to you all the time to make sure you pay and make you wait months.
In the end I don't know where my package is. I am still fighting to get my 1500 euros back.
Oh I paid for my phone to be shipped through US so that I wouldn't have to return it to China. They didn't do it.
I also paid for shipping insurance, that didn't seem to matter to Bludiode.
Don't buy from them, they are a scam.
June 16, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
Please note that we inform about estimated delivery dates, and most of our products are delivered within them. We always strive to provide detailed and timely updates to prevent any miscommunication. Regarding your claim about the signature service and your interaction with DHL, we would like to clarify the actual service protocols, but it appears there might have been some miscommunication.
You mentioned being incorrectly advised about checking the package before signing; our policy typically emphasizes that customers should ensure the package contents are correct at the time of delivery to avoid any issues.
If you have not received your package as per DHL's tracking, it is crucial to follow up directly with DHL regarding the missing package. Please also send us more details about your case at shop@bludiode.com so we can further assist you in locating your package and figuring out the insurance aspect. In case of a refund, please stick to the provided refund timelines as our company adheres to those strictly.
Best Regards,
Bludiode Team
Do not buy from this company.
Bought a phone for the company I work in for testind for nearly 1k on April the 4th, told 3/4 weeks delivery, nothing by May the 21st, after contacting them numerous times, I had had enough. I asked for a refund, they emailed back to confirm order canceled and refund. It is now the 7th of June and no refund, when paying it went through Amazon pay. Today they emailed me to say I have to got through Amazon, but obviously the phone was not bought on Amazon so they have no record, I genuinely have never come across such a mess of a transaction, or how it is being handled.
Luckily this if a company with a Legal department and they have taken over this, but a warning to you all, do not buy from this comapny.
April 3, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello, our records indicate that refunds in our store usually take up to 14 days. Since your purchase was made through Amazon Pay, there might be some discrepancies which could lead to delays. Please contact us at shop@bludiode.com for further assistance. Furthermore, if your refund is taking longer, it's possible we may not have received your transaction, therefore, we suggest you to check your payment data, and contact Amazon Pay to verify the refund status. We want to assure you that we are committed to providing excellent customer service and we will do our best to resolve this issue for you. We also encourage you to wait till the due refund period passes and then, if the refund is not received, you can escalate the issue. Your patience and understanding in this matter are highly appreciated.
Best regards.
Took a month extra for phone to arrive
Took a month extra for phone to arrive. But it saved me 200 euros on a new phone. Don't forget to add on import tax in calculating final spend.
May 10, 2024
Reply from (abandoned profile) bludiode.com
Hello,
Thank you so much for your review! We are thrilled to hear that you were able to save 200 euros on your new phone by shopping with us. We appreciate your patience regarding the delivery time and acknowledge that it took an extra month for your phone to arrive. As you mentioned, it's important to factor in the import tax when calculating the final cost, but even with that, our prices can still be 20-30% better than local competition.
We are committed to providing excellent service and products at competitive prices. If you need any further assistance, please don’t hesitate to contact us at shop@bludiode.com. Thank you for choosing Bludiode!
Best regards,
The Bludiode Team
Reply from (abandoned profile) bludiode.com
Bonjour,
Merci beaucoup pour votre commentaire positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre service excellent et sérieux. Votre satisfaction est notre priorité absolue et nous nous efforçons toujours de fournir des produits et un service de haute qualité.
Si vous avez besoin de quoi que ce soit d'autre ou si vous avez des questions, n'hésitez pas à nous contacter à shop@bludiode.com. Nous sommes là pour vous aider !
Bien cordialement,
L'équipe Bludiode
Si no queréis perder vuestro dinero sentir estafado pagar doble de lo que cuesta el producto no compres en esta página
Pedido RGSLWMCUG
realizado el 14/04/2024 21:15:29
Compré un teléfono zte nubia red magic 9 pro 16/512GB en la pagina bludiode por 801 euro al momento de comprar la fecha de entrega que parecía en la página era de 15 a 20 días máximo hice pedido el día 14/4/2024 y no hubo ninguna modificación ningún avance en la página hasta el día 14/5/2024 yo envié varios correos antes de este día pidiendo número de seguimiento pero nada no me lo dieron el día 2/5/2024 envié un correo pidiendo cancelar el pedido después de tres días me responden nos vamos a solicitar cancelación del pedido pero no estamos seguro para hacerlo yo vuelvo a enviar correo pidiendo cancelación del pedido el día 14/5/2024 en la página sale cancelación del pedido solicitado pero este mismo día recibo un correo pedido enviado con el número de seguimiento entonces escribo otro correo ya he solicitado cancelación desde el día 2/5/2024 también he comprado este teléfono en la tienda PowerPlanet por 879 euros y me entregaron en cuatro días entonces me envían correo pone tú pedido esta parado en aduanas abre este enlace para pagar 204,83 de aranceles e aduanas me envían otro correo diciendo si no pagas aranceles e aduanas tienes que pagar 200 euro devolución del pedido en este momento me siento estafado
no me queda otra opción que pagar 204.83 euros y recibiras el pedido al contrario tengo que pagar 200 euros gastos de devolución del pedido ya he pagado 204.83 euros de aranceles e aduanas hoy es día 17/5/2024 aún estoy esperando que me entreguen el pedido del teléfono que me costó 1007 euros tengo pruebas de lo que escrito en este comentario
tengo todo los correos y capturas de pantallas también nos vamos a subir vídeos en canal de Youtube y compartir en todos los redes sociales como Facebook Instagram y Twitter sobre esta página para que nadie más siente estafado
In ingles
I bought a zte nubia red magic 9 pro 16/512GB phone on the bludiode website for 801 euros. At the time of purchasing, the delivery date that appeared on the website was 15 to 20 days maximum. I placed the order on 4/14/2024 and it didn't work. There was no modification, no progress on the page until 5/14/2024. I sent several emails before this day asking for a tracking number but they didn't give me anything on 5/2/2024. I sent an email asking to cancel the order after Three days they respond to me. We are going to request cancellation of the order but we are not sure to do so. I send an email again requesting cancellation of the order on 5/14/2024. The page shows cancellation of the requested order but this same day I receive an email with the order sent. with the tracking number then I write another email I have already requested cancellation since 5/2/2024 I have also bought this phone in the PowerPlanet store for 879 euros and they delivered it to me in four days so they send me an email saying your order is stopped in customs Open this link to pay 204.83 in customs duties and send me another email saying if you don't pay customs duties you have to pay 200 euros to return the order at this time I feel scammed
I have no other option than to pay 204.83 euros and you will receive the order. On the contrary, I have to pay 200 euros for the return costs of the order. I have already paid 204.83 euros in customs duties and today is 5/17/2024. I am still waiting for the order to be delivered. of the phone that cost me 1007 euros I have proof of what I wrote in this comment
I have all the emails and screenshots. We are also going to upload videos on the YouTube channel and share on all social networks like Facebook, Instagram and Twitter on this page so that no one else feels scammed.
May 17, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hola,
Lamentamos profundamente escuchar sobre la experiencia que has tenido con tu pedido. Apreciamos que hayas detallado los problemas y entendemos lo frustrante que debe ser para ti encontrarte en esta situación.
Primeramente, queremos pedir disculpas por la demora en la actualización de tu pedido y por las molestias que esto te ha causado. Es verdaderamente importante para nosotros que cada cliente reciba su producto en tiempo y forma, y tomamos tus comentarios muy en serio para mejorar nuestros procesos.
Entendemos que solicitaste la cancelación del pedido, y lamentamos que se haya enviado antes de poder gestionar dicha cancelación. Respecto a los impuestos de aduana, nos gustaría aclarar que informamos en la página del producto, durante el proceso de compra, y en varias secciones de nuestro sitio web (política de devoluciones y reembolsos, preguntas frecuentes, términos y condiciones) que estos impuestos pueden surgir y deben ser pagados por el comprador. Aun así, nuestros precios suelen ser un 20-30% más baratos que la competencia local, incluso con los impuestos pagados, y los productos son de versiones a veces no disponibles en el mercado local.
Respecto al tiempo de entrega, también mencionamos en la página del producto las fechas estimadas de entrega. Sabemos que puede ser más largo en comparación con las tiendas locales, y entendemos lo inconveniente que esto puede ser. Sin embargo, nuestra intención es ofrecer productos de alta calidad a precios más competitivos, lo que implica un tiempo de espera un poco mayor.
Te invitamos a contactar con nosotros directamente en shop@bludiode.com para que podamos revisar tu caso específicamente y trabajar en una solución adecuada para ti. Nuevamente, lamentamos todas las molestias y te agradecemos por proporcionarnos esta retroalimentación. Nos comprometemos a hacer todo lo posible para resolver este asunto de manera justa.
Gracias por tu comprensión y paciencia.
Atentamente,
Bludiode.com
Will not use again
Very very slow service, delivery time was 1 month, they took 2. Tracking your parcel from China wasn't very clear. And then we had to pay approx 90€ to clear customs before we even got the parcel. Will NOT use Bludiode. Again
May 10, 2024
Reply from (abandoned profile) bludiode.com
Hello,
We're deeply sorry to hear about your negative experience with our delivery service. It is never our intention to inconvenience our customers. Unfortunately, due to the competitive prices we provide, shipping times may be longer and tracking parcels from China might not be as clear as we'd like.
We fully understand your frustration concerning the additional customs fee. We do our best to inform our customers about possible import taxes on our product pages, during checkout, and in a few other places on our website. Even with these taxes, our prices remain 20-30% lower than local competition and deliver versions that are often unavailable on the local market.
We'd like to reassure you that we take your feedback very seriously and it will be used to improve our services. If you would like to further discuss any concerns or issue a complaint, please, don't hesitate to write to us at shop@bludiode.com.
Thank you for your feedback and again, our sincerest apologies for the inconvenience.
Best regards,
Bludiode Team
It took a bit longer than I thought
It took a bit longer than I thought, but my phone was in perfect condition.
May 10, 2024
Reply from (abandoned profile) bludiode.com
Hello,
Thank you so much for your positive review! We're glad to hear that your phone arrived in perfect condition, despite the slightly longer delivery time. We always strive to offer the best products in top-notch condition, and we're happy to know we hit the mark for you. We're proud to offer products at prices 20-30% lower than the local competition, which sometimes may require a bit of waiting.
If you need assistance in the future or have any other question, feel free to reach us at shop@bludiode.com. Thank you for choosing Bludiode and being such a great customer!
Best Regards,
Bludiode Team
the phone arrived on schedule in one…
the phone arrived on schedule in one piece everything working very good
May 10, 2024
Reply from (abandoned profile) bludiode.com
Hello,
Thank you so much for your positive review. We're so glad to hear that your phone arrived on time, in perfect condition, and works to your satisfaction. At Bludiode, we strive to offer quality products and ensure timely delivery. We appreciate your patience and trust in us, and we are here to assist you further if needed. Please don't hesitate to reach out to us at shop@bludiode.com if you ever have any questions or need any form of assistance.
Thank you for choosing to shop with us. We look forward to serving you again soon.
Reply from (abandoned profile) bludiode.com
Hello mr. Michel, we know that you are angry police visited your home, but we are sure that needs to happen to every person who steal from another. You didn't returned property of our store you didn't paid for, therefore, we'll continue with our execution
Bad company nobody go order phone from…
Bad company nobody go order phone from here just lying to people I was waiting one month for the phone no come stay away
December 13, 2023
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello, we're really sorry to hear about your experience. This is definitely not the service we aim to provide. We acknowledge that the waiting time for the delivery of your phone has been longer than expected, which might have led to your frustration.
Please note that we always inform on every product page about estimated delivery dates. You can check this as easily as clicking into the dates below the price, then a calendar will appear. Additionally, this information was provided in your order confirmation email and you could also check it at the order history of your account at our online store.
We admit that the delivery time may be a bit longer than local stores, but please keep in mind that our goal is to provide you with the same phone at a 20-30% discount that beats local competition. This might lead to a slightly longer waiting time, but we believe it's worth the discount. If your order has not yet arrived, please contact us at shop@bludiode.com so we can look into the matter urgently for you.
Your feedback is invaluable and we'll take this as an opportunity to further improve our services. Thank you.
NOT RECIVED ITEM
I puchased 09.03.2023 still not recived Item ,tracking number and customer service is not respond for questions.
March 9, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
I sincerely apologize for the inconvenience encountered with your order. It appears there could be a misunderstanding or delay that needs our immediate attention. To allow us to delve into this matter accurately, kindly provide us further details regarding your order by emailing us at shop@bludiode.com.
We understand the importance of timely delivery and proper communication. We assure you our utmost priority is to resolve this for you swiftly and emphasize that your feedback is of substantial importance to us. Thank you for your patience and understanding.
Best regards,
The Bludiode Team
We ordered and paid for a Xiaomi Fold…
We ordered and paid for a Xiaomi Fold phone in April 2023. Eventually it arrived but would not turn on or charge. After a lot of problems we returned it to the China office on was received on the 25 th December.
We are still being stalled and they will not return the money and we are still waiting for the working phone.
Update 14/05/24 We have just received the phone back which on trying it the phone turns on which it didn't do before, time will tell when I start to use it if everything is okay.
April 1, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
I'm genuinely sorry for the experience you've had with your Xiaomi Fold phone and understand that this situation is less than ideal. At Bludiode, we take these matters very seriously and we're here to aid you in resolving this situation as quickly as possible.
You've mentioned that the device would not turn on or charge and you've returned it to our China office. Note that it typically requires a bit of time to review the returned items and this might be causing a delay.
If you could kindly send more details to us at shop@bludiode.com, we can investigate your order further to speed up the process. Please include your order number, the tracking number of the returned shipment, and any other relevant supporting documents. We're here to help and really appreciate your patience.
Again, I deeply regret the inconvenience you have faced and assure you that your satisfaction is our priority.
Best regards,
The Bludiode Team
Reliable but slow service
Reliable but slow service. You will have to pay taxes
March 28, 2024
Unprompted review
Purchased of Oneplus12
Purchased a Oneplus12 phone and it arrived as specified with a protective case which was not specified. Phone works as advertised and no problems would definitely recommend Bludiode to everybody.
February 27, 2024
Unprompted review
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