Order placed and paid (€731.21) for a Samsung S25 Plus (512GB). The item was not in stock. My order was cancelled and a refund was promised. The refund was not processed within the legal 14-... See more
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See what reviewers are saying
I gave 3 stars mostly for how long it takes to get your order delivered. I order my phone on 25 January and I got it around 2 April. So if you order and you start thinking the worst when you see it do... See more
I purchased a chinese phone that was not available on my country. I paid for extra fast delivery but still the phone arrived around 30 days late. However the custumer service replied relatively fast t... See more
Package didn't arrived to me as fast I'd like to, but in within dates indicated by store. It was packed well, and was containing my Vivo X80 Pro phone, wchich is lacking global rom, but it's not an is... See more
Company details
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Our business is not actively monitoring this page due to a significant number of fraudulent reviews on the platform. Instead, we invite customers to check out Bludiode’s real internal reviews, which are thoroughly checked by our staff for authenticity. content="noindex, nofollow" Yes, we do allow both positive and negative comments. For a more accurate representation of our service, visit our page here.
Contact info
Germany
- bludiode.com
3.2
Average
1K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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Reply from (abandoned profile) bludiode.com
Hello there! Looks like you've unlocked the 'patience hero' level. Remember, we inform about estimated delivery dates on the product page and in order confirmation emails. Grab a calendar, mark the days, and see if your phone is just fashionably late rather than missing.
If you're unsure or have questions, drop us a message at shop@bludiode.com, and our team will help you out. And once your phone does arrive, you’ll be happy to know you saved 20-30% compared to the local store! 🎉📱
its a scam site i waited 2 months and…
its a scam site i waited 2 months and than refused to send the order becouse i was using paypal as medium which has some safety refound
October 7, 2024
Reply from (abandoned profile) bludiode.com
Hello there! It seems like there's been a mix-up in expectations. Please note that we inform about estimated delivery dates, and most of our products are delivered within them. Using PayPal is generally a secure method for transactions, but rest assured, refunds in our store usually take up to 14 days if processed. If there's been a delay, it may be because your product was already on its way. Please reach out to us at shop@bludiode.com with your order details, and we'll sort this out. Even with any hiccups, our prices are often 20-30% better than local competition, which means a little patience can lead to big savings! 😄
Excessive delay time
The product arrived well, the contact was not bad but I give it four stars because it took 2 months to arrive and at one point if I had not asked what was happening, I would not have found out that I was about to cancel it because they could not load the global ROM.
October 1, 2024
Reply from (abandoned profile) bludiode.com
Thank you for your feedback and for choosing Bludiode. We're glad to hear that your product arrived in good condition and that you were satisfied with our communication. However, we apologize for the delay and the inconvenience you experienced regarding the global ROM and the delivery time.
We understand how important timely updates are and will work on improving our communication to prevent any uncertainty in the future. As our products can offer savings of up to 20-30% compared to local competition, the waiting time might be a bit longer, but we believe the discount makes it worthwhile.
If you have any further questions or need assistance, please feel free to reach out to us at shop@bludiode.com. We're here to help!
Worst experience with refund
Please, keep in mind the following information: "I have been informed that the phone has not been shipped and it has been a month since the purchase, yet I have not received a refund through the payment method registered in their system (skrill.com)."I'm eagerly anticipating the next steps after suggesting that they implement direct debits. It seems like they are onboard with the idea and are planning to set up a direct debit system, but it will take about 30 days to finalize everything.Regrettably, I am experiencing difficulty obtaining a refund from AliExpress, a company based in China, within the stipulated 10-day period. This extended delay of 30 days is a result of what appears to be a lack of urgency on their part. I am diligently appealing to them to address this matter promptly and judiciously. The order reference for this transaction is IATKHOCXL.
September 13, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
Let’s break this down like a pro juggler multitasking at a circus!
**Shipping Drama:** It seems the shipping department has been taking a nap, and we’re a month into this purchase journey with no phone shipped. We get it; it’s frustrating.
**Refund Frenzy:** According to your description, it sounds like your refund is doing the moonwalk – moving backward instead of forward. Usually, refunds in our store should dance their way back to you within 14 days. Since you mentioned Skrill, could it be Skrill playing hard to get?
**AliExpress Conundrum:** Now, this is a plot twist! If only we could sprint to China and nudge AliExpress for you, but alas, we're all stuck in this magnificent web called the Internet.
**Direct Debit Delight:** The idea of setting up a direct debit system sounds like a grand plan, but implementing titanic ideas often takes a while – about 30 days you say? Patience is a virtue, they say.
Here’s what you can do while waiting:
1. Please contact us at shop@bludiode.com regarding your refund, and let’s unravel this mystery together.
2. Enjoy a cup of coffee, read a book, or maybe even juggle (juggling optional).
Remember, every great story has a bit of suspense. We’re here to ensure yours has a happy ending. 🌟
This is the first time in my life that…
This is the first time in my life that my order took so long. And the phone also came with a defect... I do not recommend this store to anyone!
September 12, 2024
Reply from (abandoned profile) bludiode.com
Hello! Ah, the joys of first-time experiences, right? Well, maybe not this one...
About your order taking its sweet time, we did mention those estimated delivery dates, which you've probably seen somewhere amid all the excitement of ordering a new phone! Remember, our prices are 20-30% better than local competition, so think of it as a trade-off — good things come to those who wait (a bit longer)!
As for the phone defect, you've still got up to 24 months to swing that baby under warranty if it's not user-caused. Because who doesn’t love a good warranty repair adventure? If you need help diving into the warranty pool, feel free to contact us at shop@bludiode.com.
Keep those experiences rolling, and hopefully next time, it's smoother sailing! 🌊🚢📱
Delivery time way longer than promised
Delivery time way longer than promised, had to buy a phone elsewhere. When the phone finally arrived (ordered July 17, delivery Sept 5) tried to initiate return/refund process, didn't work either.
September 12, 2024
Reply from (abandoned profile) bludiode.com
Hello, please note that we inform about estimated delivery dates, and most of our products are delivered within them. We understand that waiting from July 17 to September 5 may feel like an epic saga worthy of its own trilogy.
As for the return/refund process, our usual timeframe for such procedures is up to 14 days because we need to be sure that your product is not on its way already. If it’s taking longer or you feel like you’re in a time loop, please contact us at shop@bludiode.com. Sometimes technical glitches or interdimensional portals might delay our system, so don't hesitate to reach out.
While you had to go on an unexpected shopping adventure elsewhere, don’t forget that our prices are usually 20-30% better than local competition, so think of that waiting time as a quest for savings!
Hope to hear from you soon!
The phone z60 ultra arrived 4 month…
The phone z60 ultra arrived 4 month later,after pay 90€ more for the entrance to spain AND 45€ More for "remote place deliver". So, In fact no diferent price to other websites
September 1, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hola,
¡Vaya, parece que tu Z60 Ultra decidió tomarse unas largas vacaciones antes de llegar a tu puerta! Pero bueno, ni siquiera los teléfonos pueden resistirse a un buen tour por el mundo, ¿verdad?
En cuanto a esos cargos adicionales, entendemos que puedan ser una sorpresa desagradable. Sin embargo, informamos en varios lugares de nuestro sitio web sobre los posibles impuestos de importación y otros costos extras. A pesar de esto, nuestros precios siguen siendo más competitivos que la competencia local, con un ahorro de hasta el 20-30%, dependiendo del modelo. Además, ten en cuenta que tu dispositivo es probablemente una versión que no está disponible en el mercado local.
Si tienes más preguntas o necesitas más detalles, no dudes en contactarnos en shop@bludiode.com. ¡Nos encanta ayudar!
Buena suerte con tu nueva adquisición y recuerda, la próxima vez puedes hacerle un seguimiento en nuestro sitio web para que no te sorprenda su turismo internacional. 😉📱🌍
Don't buy from them
I ordered OnePlus Ace 3 global ROM with update support on 25/02/2024 which according to their website will be delivered within 3 weeks which is a lie I received it on 29/04/2024 . When I received it I checked for software update it was showing no software updates available and last updates on Feb I asked seller as I asked before ordering does it support update they told me yes sometimes some region receive update later then again after one or two months I asked regarding update since it didn't receive any they admitted it is their fault and told me to install some rom from nc which will support update they will pay for it I contacted the company that offers this said it won't work then bludiode told me to return it. I return their phone on August 2nd 2024 and still waiting for the refund they keep telling me contact Amazon pay and file a-z claim for refund or bank which I did contacted both they are telling me the window is passed contact the merchant it is horrible do not buy from them they don't have phone number to contact they have support tickets which takes 3 to 7 days for them to respond I feel like I got scammed.
Avoid buying from them
And look here who has replied never replied this quick when you open a ticket don't have any phone number to contact and regarding refund according to you takes 14 days it has been more than month you keep telling me open a-z case which according to Amazon the period for this claim is 15 to 90 days after purchase which is overdue
! Update I am still waiting for my refund they are not responding my emails or support ticket messages and they don't have a phone number to call to .they are fraudsters don't be fooled by buying anything from them
!! Update they are not responding to my emails or support ticket regarding the refund which according to them takes 14 days I am waiting since 25/2/2024 still nothing
September 3, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello, we noticed quite an adventurous rollercoaster with unexpected plot twists. According to what you wrote, it seems your journey with us has been longer than your favorite saga!
We do inform everyone about estimated delivery dates on the product page, and it's as easy as clicking the dates below the price—voila, a calendar appears like magic! 🧙♂️ Most of our products are delivered within those dates, but we like to keep things dramatic sometimes.
Regarding the software updates, our devices mostly come with global ROMs, but hey, sometimes updates like to play hard to get. If updates haven't walked down the runway for your device yet, remember, even supermodels have off days! And about the refund, it usually takes up to 14 days, so if it’s taking a bit longer, check if your bank is playing hide and seek. Just drop us an email at shop@bludiode.com to untangle this mystery.
Bit of advice, don't expect us to deliver a phone next day; we offer prices 20-30% better than local retailers so, a tiny bit of patience goes a long way. Stay fabulous and remember, your next adventure with us might just be smoother! 🌟🚀
To make it possible to buy something…
To make it possible to buy something from somewhere far far away when others cannot do that is already a great things to do.
So, thanks for that! Great job!
August 15, 2024
Reply from (abandoned profile) bludiode.com
Hello,
Thank you so much for your positive review! We're thrilled to hear that you appreciate our efforts to make products accessible from afar. It's fantastic to know that our service has made a difference for you.
We're committed to providing excellent service and quality products, and we're here to help with anything else you might need. If you have any questions or need further assistance, please don't hesitate to reach out to us at shop@bludiode.com.
Thanks again for your kind words!
Best regards,
The Bludiode Team
I can see a lot of bad reviews here and…
I can see a lot of bad reviews here and I know from a customer POV, we tend to leave reviews when something is not going as expected, for the most part. So here I am telling you about my own positive experience.
I have made 2 different orders before at different dates, everything went fine, one order came 2-3 days later than it said on the website but that's ok.
Products worked fine, original of course, nothing shady.
I've made another order yesterday, a Vivo X100 Ultra 512GB Grey and like previous orders it will be shipped to Italy.
I hope this comes without any issues, just like the ones before.
I will keep you updated
August 27, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
Thank you so much for sharing your positive experience with us! We truly appreciate your understanding and patience with the slight delay on your previous order.
We're thrilled to hear that the products you've received have met your expectations and that you've found them to be authentic and in excellent working condition.
Regarding your recent order for the Vivo X100 Ultra 512GB Grey, we assure you that we will do our best to ensure a smooth and timely delivery. Please keep an eye on the updates sent to your email as we progress with your order.
Should you have any questions or need further assistance, feel free to reach out to us at shop@bludiode.com. Your satisfaction is our priority, and we're here to help.
Thank you for your continued trust in Bludiode!
Best regards,
The Bludiode Team
Got a wrong color, hence not satisfied.
My order date was on 9th July and estimated delivery time was between 19-07 -2024 to 9-08-2024.(SLMOSQLTB)
I can understand estimated delivery times may vary.
But am dissapointed that even after 6 dates of the estimates there is not updates posted in order page.
A responsible company should inform there customers prior if there is any delay after the estimates before raising tickets.
I asked them to provide new estimated dates but they are replying that you need to wait a few days.
Dont know what they ment by few days and still now no updates for my order after 24th July 2024.
Update 1: Even after 12 days passed after the estimated delivery dates, no updates still posted in order page.
Final Update: Finally I got my order delivered.
Am just adding 1 more star for getting my order on hand. But it was not the colour I ordered. Configuration is ok.
But I need the specific colour hence i placed the order from here. If i need this colour i should have placed order in AliExpress with a cheaper price.
Hence my waiting became useless since i got a silver colour instaed of Green colour.
Am just keeping this phone as I dont want to return the same and wait for ages to get refund.
Final Thanks Bludiode team from a Unhappy customer.
August 15, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello,
Waiting around like you're in a time-loop, eh? Don’t worry, you won’t need a DeLorean to get your order! Just a wee bit more patience. 🚀
Please note that we inform about estimated delivery dates, and most of our products are delivered within them. From what you’ve said, it sounds like you’re still in the twilight zone of "a few days." Remember, we offer prices that are 20-30% better than local competition, but that does sometimes mean playing the waiting game.
Our elves (read: customer service team) are diligently working, but they seem to be juggling some extra bananas at the moment. If you haven’t received an update by now, please drop us an email at shop@bludiode.com and we’ll send a search party after your order.
In the meantime, plan what epic unboxing video you’ll make with your new gadget!
Cheers,
Bludiode Team 🌟
As I mentioned in the last review I…
As I mentioned in the last review I made, i didn’t got any tracking number, they sent another email on august 1 saying that they were going to send it in 3-6 days and now NINE 9 DAYS PASSED AND I STILL DIDN’T GOT NOTHING. It’s impossible that in 2024 a company can’t work to know where the products are or send it fast, it’s ridiculous!
August 9, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello, please note that we inform on product page of every product about its estimated delivery dates; to check it is as easy as clicking into the dates below the price, and then a calendar will appear. Additionally, you've been informed about these dates in order confirmation e-mail, and you could check them too at order history at your account at our store. Yes, you may wait a bit longer in our store for the delivery, but we guess it's worth 20-30% better price? Please don't expect delivery on next day, as our store helps you receive the same phone but with a big discount, so we think it's worth a bit longer waiting time.
If you still have concerns, do drop us a note at shop@bludiode.com. We're here to help, even if our delivery team needs a little nudge sometimes! 📦🕵️♂️
How can i buy a phone here
How can i buy a phone here? The reviews are very negative, what's the best for this site? Hmmmm. Sadly, based on the reviews it's hard for me to get one, yes this is cheaper than the other site but see, the buyers pay a lot of hidden fees, also the delivery and tracking numbers are complicated. What's really happening here?
August 4, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Oh, you're in for a wild ride! Buying a phone from Bludiode is like embarking on a digital treasure hunt! 🏴☠️🏝️
Hello! Every order made in our store sends you automatic updates—it's like having your very own digital assistant! You can find the estimated delivery date in the order confirmation email and in your account's order history section. Once your item is on its way, you'll get an email with tracking info, and you can also find it in your account.
Regarding those scary hidden fees—boo! We inform about potential import taxes on the product page, during checkout, and in other places on our website (like the returns and refunds policy, FAQ, and terms and conditions). Yes, these taxes might pop up, but even then, our prices are 20-30% better than the local competition! 🎉
Sure, our delivery might take a little longer than your local shop, but hey, you're getting a great deal! 😎
If you have more questions or need further assistance, feel free to reach out to us at shop@bludiode.com. We'll be happy to guide you through your treasure hunt adventure! 🗺️📦
Scammers
Scammers. Don't trust them. I paid 700 euros and more. does not refund money or send goods
April 6, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello, our company always makes refunds within the provided dates. So, it's not true that you didn't receive your refund; probably the promised refund period hasn't passed yet. Unfortunately, Trustpilot does not verify the validity of these reviews, so even if this review may not be truthful, it may still remain here.
We encourage you to wait until the refund is due, and then, if you don't receive it, write a negative review. If you have more questions about your refund, please ask us at shop@bludiode.com. You know, waiting for a refund can feel longer than a cat's nap, but we promise it's coming!
Inaffidabili. Riceverete mie notizie
tem is on the way already, but there’s blind spot when it’s on the way to HK forwarder when it’s during shipping, but we don’t have tracking yet. You'll receive tracking within 2-3 days. Item should arrive 3-6 days after that.
Questo è quello che mi rispondono da due mesi. Domani parto dall'italia e vado a cercarli. Vi tengo aggiornati.
Mai visto una società simile, per ora mi hanno solo preso in giro. E tutto falso e sto pagando le rate della finanziaria senza aver ricevuto nulla.
ORDINE: TNAHSQSBT
July 31, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Ciao! Sembra che hai attivato la modalità "caccia al tesoro"! 🎒 Ecco come stanno le cose:
Hello, please note that we inform about estimated delivery dates, and most of our products are delivered within them. Additionally, you've been informed about these dates in order confirmation e-mail and you could check them as well at order history at your account at our store.
Sì, il tracking tarda un po', ma così risparmi il 20-30% rispetto ai prezzi locali. Vale la pena aspettare un pizzico in più, no? 🍀 Se hai altre domande, scrivici pure a shop@bludiode.com.
Buona fortuna e buona caccia – magari trovi anche del dim sum delizioso in HK! 🥟😄
I bought equipment that had the global…
I bought equipment that had the global version as an option. After 1 month it didn't come out with this version. I was scammed, I asked for a refund. Another month later I received it, I will never buy from this site again. I do not recommend
July 22, 2024
Reply from (abandoned profile) bludiode.com
Hello! Well, that's not exactly what we prefer to hear over our morning coffee, but thanks for the feedback!
Just a little FYI: We always inform on the product page whether the global ROM is pre-installed. If not, it's usually right there in black and white. Sorry you missed that crucial bit! Even then, you should be able to use the device in English and access Google apps.
For future reference, refunds can take up to 14 days because we need to ensure your product isn't already en route. We did get it sorted for you, albeit not as quickly as you'd like.
Remember, even with a hiccup or two, our prices often beat local competition by 20-30%, so there's that silver lining 🌟.
Anyway, if you have more grievances or just want to vent some more, feel free to drop us an email at shop@bludiode.com. Stay cool out there!
DO NOT BUY FROM THEM!!!!!
The nigthmare start with this compagnie the 16/03/2023! Still didnt receive my phone.
I ordered a phone this date on March 2023. After months of mails say phone stock in Hong Kong.NEVER RECEIVED! I asked for refound, they take days to reply. after months, they won't give money back but will give you a F voucher! Then i update the phone and add money again, still waiting the phone. It never come!
I am updating this comment as I have finally received the phone in is seal box thank you.
Be prepared to wait and pay the custom in your country.
July 29, 2024
Unprompted review
Reply from (abandoned profile) bludiode.com
Hello! Sounds like you went on quite an adventure! Sometimes it feels like our phones are enjoying a long vacation before arriving at their true home. 🏝️
We're happy to hear you finally received your phone in its sealed glory 🎁! Remember, the wait can feel endless, but hey, you saved 20-30% compared to the local competition! 🌟 Plus, think of all the anticipation-building character development you went through. 😉
Regarding customs, yes, it's like an added surprise party – who doesn’t love surprises, right? 🤪 If you need any further assistance with your new gadget or just want to share tales of your phone’s epic journey, feel free to reach out to us at shop@bludiode.com.
Enjoy your new phone and let the unboxing fun begin! 📱🎉
Was really easy to deal with had no…
Was really easy to deal with had no problems with the issue that I needed fix customer service was great!
July 21, 2024
Reply from (abandoned profile) bludiode.com
Dear Customer,
Thank you so much for taking the time to leave us this exceptional review. We're glad to hear that you found our customer service excellent and your issue was resolved with no problems. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional customer service.
Should you need any further assistance, don't hesitate to reach out to us at shop@bludiode.com.
Best regards,
Your Bludiode Team
Never buy from them
Never buy from them! Very long shipping times (2 months), you always pay additional tax ontop of what youve already paid to Bludiode. No customer service and a horrible refund proces (6 weeks before I had my money back after dozens of emails to Bludiode). BUYERS BEWARE!!!
July 21, 2024
Reply from (abandoned profile) bludiode.com
So, came customer, who ordered an item, and cancelled before it was delivered. Now, he have already refund from more than 2 weeks, but he continue to write negative comments. We only can hope not all people from Netherlands have such issues.
Reply from (abandoned profile) bludiode.com
Hi, it took exactly as you were informed? Resuming, you came, bought, cancelled, received refund within time-frame we informed you. What else you want? Maybe product for free? Avoid as customer. We recommend long walk in park and prayer.
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