Blue Air 

I tried to contact in Romanian language information about tests foe PCR coming from Romania to UK. No one answers. The most unlikely company to work/buy with in the near future.

I would give zero stars if it was possible. Their website is a nightmare, they charge you if you change date despite saying otherwise. What's worse is that if you change date it won't keep the luggage or other benefits you already paid for. They don't answer the phone. They are dead to me. Never again

If possible, maximum half of star. They don’t offer the necessary information and they are not willing to assist in any way. Also, when asked for a simple information, they offer an unofficial link that requires money and scream at you when you tell them that they provided faulty and not official information.

On flight 0B1216 we were forced to pay an additional 35EUR for each luggage because the lady at the counter decided it is oversized. They did not measure it with those iron templates that most reputable airlines use. On the boarding pass, it is clearly printed "one piece of luggage of maximum 10kg and 40x30x20cm FREE OF CHARGE" but they simply ignored this and decided just by looking at it. Oh, and on the pay slip they put "last-minute ticket" not a single reference to oversized luggage which again is a sketchy practice. A company that does not respect what they themself printed on the boarding pass and charge you at the gate is not a reputable one, in fact, is is the worst experience ever.

We paid for 3 cabin luggage aditional 105 EUR
Boparding pass: E5UEWP / MEM6GE / ACBN8H / A2G3PY

They refuse to refund my flight.
They cancelled 10 days before the flight and I've messaged them multiple times. They respond friendly, but "due to corona, it takes them a long time". I've never heard, that payment systems have stopped working because of corona. They just want to keep the money, unaccepltable.

After many cancelations of the fly
they sent the money to the wallet, then i ask for refound and the amount appears with minus, so after seven months i'm still waiting for refund!

I had a good experience flying with them.It was my first time fling and the personal helped me with all the questions.I had priority boarding and it works really fine with them.They helped me to do the check-in for free at the airport.
I can say that the seats were not so comfortable and the food on board is really expensive, but taking in consideration their flight prices it was a worth flying with them.

I had a direct flight for my son scheduled on the 25th of June which was cancelled and I tried several times to contact them to change the date for a different flight. The customer services it was very poor and they had an unprofessional language and approach, not once. Finally, I managed to change the flight for my son for the 2nd July, a direct flight as well. It was impossible to find on their website the information regarding the documents needed for a child to travel with them, so I had multiple conversations over the phone with them to make sure we have all the documentation needed for check in and there will not be any problem before.
Their also requested a fee for "special assistance" as my son was under age. Everything was paid and added to my son ticket, priority boarding, luggage and the special assistance. With two days before the flight to be due, I have received an email saying that the flight schedule is change due to operational reasons and the flight will have an commercial stop at Bucharest and there will be a six hours stay between the flights. I accepted that even if the 3 hours flight became now 11 hours flight.
On the 2nd July, my son grandparents took him to the Cluj Napoca airport, a four hours journey for them. They went to the check in office to do the checks and his grandfather asked them what is going to happen in Bucharest because there are 6 hours between the next flight and if is someone to look after my son in all this time.

They realised there is a mistake and actually they don't have staff to look after my son in airport and they contacted Bucharest for an opinion. After two hours of stress for me as a mother and my son, THEY REFUSED to board him on the plane because they had no staff to look after him even if the SERVICE IT WAS ADDED on his ticket.
I tried myself to contact the airport from Bucharest but at 10 pm was nobody there and impossible to reach someone over the phone. Also they don't have opening hours over the weekend.
THIS IS RIDICULOUS!!! They created a big drama for my family and myself OFFERING SERVICES WHICH THEY CANNOT COMPLY. Imagine what was in son heart when he understand that cannot see him mother after a whole year of waiting.
I DO NOT RECOMMEND BLUE AIR AND I CONSIDER THAT IT MAKES OUR COUNTRY ASHAMED.

Worst company that you can ever deal with. A year later no news about the refund, apparently they are waiting for the government to pay them but in the meantime they fly and rip off people as much as possible whenever possible

I abstained from writing a bad review after the first 5 hour delay and even after the second bad experience with this company. While every airline company got their s*"' together during Corona, BlueAir restarted business with broken planes, delays and over bookings. Really bad, was the last time for me.

The worst fly company ever they canceled my flight and they are refusing to refund my money in the blue wallet and foar a normal refund no one's answering

avoid at all cost! rip off company. they have so many ways to get extra money out of you. either check-in or bagage etc...they will find a way. usually they change something and they DO NOT email passengers about these changes and when at airport you will have to pay a 40£ fee for something. I have travelled with them so many times, im just so sick of them.

My wife travel from Dublin to romanian Cluj-Napoca and she allow to take one cabin bag when she go to romanian don't have any issue with the bag from Dublin to Cluj-Napoca but when she come back she have to pay 40 euro for cabin bag.i call on blue air and wait for 39 minutes no one pick up the call poor service.

WORST COMPANY EVER! No refund even after following the refund procedure. The call center is an absolute dead end. I have tried all cancellation-related options in the call menu and all of them lead to no real customer service representative picking up. Every time the call is disconnected. An absolute scam and completely unacceptable.

Worst Company it was first and last flight with them!
If you try to call them you need to wait days because not answer.
Not recommend!
Not recommend!
Not recommend!

The worst customer service I have ever experienced. I will not travel with this airline even if tickets are zero/minimal cost. The delaying tactics employed by this company in not paying refunds for cancelled flights is totally unacceptable.

Worst company ever.Do not book with them.
They are unreliable and they will never answer the phone.Lost 2 hours waiting for them to answer only to be told that they are experiencing technical problems and can answer the phone. You are a bulshit of a company.

flights canceled. no answer on the phone from the company for more then 6 month. still waiting for almost 1000 euro to be refunded on my account and not on theyr accounts....after over a year... and still no answer.
still canceling flights exactly one month befor the flight so they dont have to pay compensation, and above all they have blocked my option of commenting on they facebook page.

Unreliable and scummy airline, in my life I've only tried to book a handful of flights and every single time they tried to move the flight or cancel it and force me into another with a much worse schedule.
Best to stay clear of even if the price looks good.

They cancelled my flight with no explanation and it's already been over a month and I haven't heard anything from them regarding my refund. You can't even speak to them on the phone or live chat; you can only fill out a form on their site and that's it, you get an automated email saying they've registered your query and that's it. I've already sent 4 of those for nothing.

Stay away from this rubbish company.