Blue Air 

Zero stars! Avoid at all costs!

The lady at the gate did not let me on the plane because they thought the rules for entry in UK were different to the actual rules. They did not let me talk to a manager. She just ignored me, told me to call the embassy, leave the airport to talk to an agent, ignored me again, and then just left at the end.
I was not the only person in this situation.
Firstly, if you have a boarding pass you should be let in! You can always get fined by the country on arrival, which would obviously not have been the case.
Secondly, this was just ridiculous. I have no words. How could she ignore us so rudely!?
I will now miss 2 days of work, and had to pay £600 for the next available flight.
I knew they were bad, but not like this...

Also, during this whole time the pilot was shouting at her to stop letting people in as it was late and he wanted to leave, only because she wasn't able to process everyone quickly enough. How could you do that??

Worst airline company i ever fly with,so do your self a favour and avoid them. there are many reasons why just don't fly blue air..
I wonder why are they still operating!👎👎👎

I would give 0 stars if possible. Worst company ever. They have all kind of additional services to add to your flight ticket, like priority boarding which I paid, but at the airport in Bucharest the lady at check in told me that they don't do such things and they don't have priority boarding. Moreover, I have paid extra money to have a meal on board and I was NEVER given one. Now I am trying to contact them and I am waiting around 1 hour at phone only for the call to be disconnected after due to some technical issues on their end, as the robot said. They don't answer on emails either. I don't know why nobody checks them.

They refuse to refund me and added my money to a so called wallet that I will never use as they have changed their destinations. Emails and calls go unanswered.

Zero stars, to be avoided, I can't believe that they are allowed to still operate. Thieves.

Blue Air cancelled my flight from Paris to Bucharest in April 2020 due to the Covid outbreak. Despite dozens of e-mails including an unanswered letter to their managing director I have been unable to obtain a refund. Blue Air alternates between telling me that this will take some time (over 18 months since they were paid by me) and a credit being given in a so-called wallet. I have told them dozens of times that I have no plans to visit Romania either now or in the future and therefore a credit is of no use to me. This situation is completely ignored by them. All other companies and hotels refunded me, except for Blue Air. They are a totally dishonest company and should be avoided at all costs. Letters and e-mails go unanswered. Unable to contact them by telephone. I did once get hold of somebody in Bucharest who refused to give me their name and said that they would investigate. A company to be avoided at all costs.

I would give Blueair no stars, as it is not fit to be a company. Cancelled flights, unable to get a refund after more than 1 year, no reply from customer service nor email. I will never use this company again.

They canceled my flight and I lost my money.

The worst experience ever with booking of the ticket , app and the website are both disappointing. For example its shows you to add extra luggage for 20 Euros and then it shows charge of 21 !? . Another thing the calculation of the ticket price is waaaayyy off , one price shown on the website another one when you actually want to pay . So finally decided not to book with them And booked another airline . Literally never again , all the best Blue Air !!!

Worst customer service ever .After more than one year still not send my money back...The last 2 month I sent every day a message They didn't answer.I called them after 54 minutes waiting is something error happened...Worst!

Worst experience ever with an airline. Even though I have paid online the fee for bringing my lugage (with confirmation e-mail and printed confirmation) I had to pay an extra 150 euros prior to embarking because my reservation online did not match the information in their software. Never flying with this company again !

Do not fly with this airline. I Helsinki I had problems getting a seat because I had checked in online. The next day when I was flying from Bucharest to Athens there was again problems with checking in online. Because of that I had to pay 35 euro extra to check in at the airport. When I complained about that they refused to give me the boarding pass because I had a "bad attitude". It got to the point where I started crying because I had to get my rescue cat in Athens. And the check in staff just laughed at me. When they felt they had humiliated me enough I got the boarding pass. Nevermind the plane shaking and the over all bad service. This was the most humiliating experience in my life. Having to beg for a boarding pass that I actually had payed 35 euro extra for while the check in staff was making fun of me in Bucharest. Such as humiliating experience!! Shame in you Blue Air!!! Shame!!

I couldn't reserve my seat on their website, called them, they said all is ok but my seat was randomly selected...called them again and initially they were asking me to pay again for the other seats. I also checked if I can take a baby carrier instead of a pram - they said ok, when I reached the check in they said that his luggage can only be a pram, then checked with the supervisor and all was ok
On the plane, an attendant tells me that one of my luggage was incorrectly labelled and they will bring me another label. This has not happened and my luggage was intentionally left behind. I had to stay to discuss this with the lost baggage but they couldn't check until late next day. I told them that we prefer to come and pick the luggage from the airport but they sent it via a carrier that could not find the address and could not call as their phone will not allow them to make international calls. Also my luggage was in their car for almost a day and it was really hot outside.

Avoid at all cost! Extremely high fares, rude staff, but mainly...no customer service and they do not give a s*** about customer's rights. September 2020 flight, cancelled, asked full refund. Followed up, chased them, no communication. Had to follow up with Consumers Protection Authorities, etc. Horrible experience.

I was a bit concerned after reading the reviews here, but my personal experience was excellent with the flights from and to London Heathrow. The planes were on time and the staff were professional. The fares were unbeatable, particularly for the return flight. On the negative side, the website is a bit tricky to use and there is no app.

One star is too mutch....
Is hard to describe how low is this company
I just drove 330 km until Koln,on my rezervation say the fly it is ok ,but in the airport is no fly with this "company" ...
So i will drive another 330 km and buy another tiket in another day from another company ....
No mesaage ,no telefon answer...its just a fraud,they take money for the things they don't have and they can offer.
I will go to layer and ....but right now i just lost a holyday ,some money and 8 hours driving ...for the flycompany who has tge most idi..ts manager ....reta..ds...

If I could give 0 stars, I would. Honestly the worst company. They are only interested in stealing people's money. They canceled all flights due to the pandemic hitting last year and after months of calls they finally picked up and offered me a voucher for the money. But the best part, the voucher was INVALID!! Nobody has ever answered tickets/emails/messages after.. and it's been over a year now!

Dogsh*t company. Their planes are always late and I mean every damn single time. I flew with them precisely 12 times (24 both ways) and not even once was the plane on time. I legit hate this company so much that I hope my plane crashes just so they have some losses. I am an atheist but since flying with blue air I've been praying aggressively to all the gods just so they go bankrupt. I never hated a company with such mature, adult hate. Bunch of incapable losers managed by other incapable losers in this braindead company

Not recommend,I call them 4 times and after waiting 40-50 minutes they hangout shame on you

They cancel the flight, then when I try to contact them they don't respond via email and calling them is a nightmare. On hold for an hour, then the line drops.