Blue Air 

Worst airline in Europe. Please do not buy a ticket with them, it is a joke of company.
First they changed the flight date a week before, without giving the option to refund the money. Finally the flight was delayed by more than 2 hours…

I booked a round ticket Luton-Bacau,i received my first ticket from Luton-Bacau, but not the second one via Bacău-Luton.
I checked my Gmail every 2 h. Nothing.
On the flight day, i had to pay £30 in the airport, for check in.
I don't understand why they didn't send it.
It's the first time when i fly with this company and the last time for sure.

They don't return the money when they cancel the flight by themselves. Their answer is they don't know when the money will come, because it is hard times.

I booked in may 2021, 2 flights with Blue air. They cancel one of them with just a short notice so I have to book another flight with another company. I am flying once a year so I asked the money back. I have no anwer to my email and now after 3 months my Blue air wallet where I am supposed to have those money... is 0. Do not use this company. Definitely not recommended.

Been trying to book flights all afternoon.
Payments keep failing and everytime I try again the price goes up. This is pure criminality. Absolute bottom feeding scum company policy. Dont even bother trying them. You'll just raise your bloodpressure.

Absolutely horrible experience. Out of 4 flights booked with them, only 1 was not changed. Last flight with them from Cluj to Heathrow got re-routed last minute via Bucharest. We had 40 minutes to catch our plane in Otopeni airport and they didn’t consider the fact that we had to do security again (yea, on this airport connecting flights all taken all the way out…gotta do security again) so we ran around the airport like crazy, barely catching the flight. We made it to Heathrow too late and missed our bus…no compensation of course for any of this. NEVER AGAIN!

The experience is very bad,I don’t want to see no more Cluj airport personal ,stupid people and incompetent staff very very bad service ,0

Big mistake booking a flight with them. Less than one week before departing, they "changed" my flights offering unacceptable new flights, one the day after the original departure and one day before the original return. It seems this is something not so uncommon. Totally useless, so I ended up booking a last minute expensive flights with another operator. I'm trying to get a full refund for a few days now but the website does not always work properly. Never again. Disappointing.

Worst airline on europe so far and by a lot. They cancell flights out of nowhere or rescheudle flights to arrive very late. You never get someone on the line to find another flight or for getting a reimboursement, email takes DAYS to get a answer, which is repetitive about the same they explain on their site. Avoid this airline, they cannot even manage their planes

My flight was cancelled by Blueair in January 2021 due to Covid-19 restrictions. Since then I am awaiting for the refund. Despite numerous complaints Blueair simply does not want to refund. I get only standard replies that it takes an undefinite amount of time. There are 8 months now since the flight cancellation. I will never buy again a ticket and I recommend you STAY AWAY from this airline.

Bianca at the Blue air customer service at the Iasi airport was very rude and unwilling to help the customer. She pretended there was nothing she could do even though that was false. I talked to her much more pleasant colleague and he was able to solve the issue. Blue air should not hire rude and condescending employees to work in customer service.

‼️ Verry bad experience in Cluj Napoca with the 2employers (2girls) from Blue Air.‼️They shouldn't work there,bad attitude and didn't give me any help they just ignore me (a mom with one baby girl of4 months in the hand) they just call one police man to take as out because we was asking to many questions about why they didn't let us in plane why they stop us before to go by bus near to the plane. ‼️Avoid this company and avoid Cluj-Napoca aswell‼️

If I could I would give 0!!!!

WORST COMPANY EVER!!! I HAVE NEVER HAD SUCH A BAD,POOR, CRAP ETC YOU NAME IT EXPERIENCE IN MY LIFE !!! THE CUSTOMER SERVICE IS FULL OF CRAP AND EMPLOYEES AT THE CLUJ NAPOCA AIRPORT IN ROMANIA SHOULD BE FIRED DUE TO LACK OF COMUNICATION AND EXTREMELY BAD BEHAVIOUR!!!!
I HOPE SOMEONE SEE THIS AND TAKE ACTION AS THIS WILL GO ALL OVER MEDIA !!!!
I WANT THE TOP MANAGER FROM CUSTOMER SERVICE IN CLUJ -ROMANIA TO CONTACT ME IMEDIATELY !!!

First the fly had a 5 hours deily and noone informed us about it. After 5 hours put us on the gate and let us there another hour without informing us anythink.
So from 4 pm depanure hour we get to fly on 11 pm.

Avoid at all costs. My mother booked flights for her and I to Romania, due to Covid restrictions the flight was cancelled. Received an email to inform us that we could easily have the money refunded to the 'wallet' to then be able to book further flights. My mother has sent numerous emails and messages to them asking for the money to be refunded to the wallet with zero response. Yet, some friends who booked the same flight have received their money back. They pick and choose who they respond to/refund. We've been emailing them for over 4 months now, still no response. My mother will now contact her credit card company in the hope of receiving her money back.

They not have any respect for customers. They lie and deceive the customer with low ticket prices which they cancel by offering a more expensive alternative or a very complicated way to recover the money.

I received an email saying my flight was cancelled. I requested a refund online and booked a new flight elsewhere. I have since been told that the cancellation was a "technical error" and now I am unable to get a refund, I am stuck with two sets of tickets to a destination. Very poor customer service. Almost impossible to speak to someone.

I recently used Blue Air to fly from Amsterdam to Cluj and back and I had a very good experience with this company. Everything went very smoothly: you get a reminder of the flight, there is not much fuss about the bags, the crew is nice and helpful, they are on time and you even get a free bottle of water! Highly recommend it!

Avoid with all cost! Extremely poor customer service quality. You are being charged different fees for the same service (paid £14 on the outgoing flight for priority boarding, was charged £30 on the return). Also their fees for luggage are different from a segment to another, hence they will not publish them transparently on their website. Flight are being updated without notice. A full mess.

Poor customer services and dreadful experience. My flight has been amended by the company and I asked for a refund, after 6 months, I am still waiting for the money to reach my account. I've sent them emails even filled the online forms but nobody answers.I have sent more than 2 emails and filled 4contact forms in 6 months.Called Customer service and not only that I've been waiting for nearly 30min each time to speak to someone, each advisor did not helped and put the thone down! I will not choose this company again, they robbed me with £40! I will report them