Blue Air 

The worst company ever. I am supposed to fly from Bucharest to Barcelona on 7th January but due to Covid-19 I am still stuck in the UK 2 days prior to my flight. This is part of a longer/ bigger series of flights, visiting 3 countries. All other companies both premium and low-cost have refunded my flights in full, however, Blue air refuses to do so because I am the one cancelling my flight. Not to mention that their tickets are far more expensive than even those of premium companies without any benefits or luggage included. I even had to pay for my carry-on although I paid already for the premium ticket upgrade. I ended up paying over 270$ for me and my partner for a 3-hour flight, which is ridiculous for a low-cost company. The call center is absolutely useless and treats you like a piece of s..t, not to mention that I had to call the airport in Bucharest and find a free of charge number as the ones advertised on their website charge 0.70$/min. The only reason why I chose to fly with them on this leg is that there weren't any other companies flying on this leg on my dates. From past experiences their aircrafts are really old, some of them being over 15-20 years old and you can see the interior panels are not white anymore, but yellow. If I could I'd give them 0 stars, they don't even deserve 1.
Well done Blue air, I am really eager to see if you do actually give a damn about your customers and if someone is going to reply to this review.

Since October I'm waiting for refund because they cancel my trip, customer service not accessible at all. No more with this company!

Worst company ever. My flight was cancelled, so i asked for a refund. Only received a few automatic answers that my request is accepted and that it could take longer than usual. After 4 months, tried to call them (almost impossible). When i finally got someone on the phone, i told the problem. they say it can take longer then usual. then i asked if it could take more than a year the employee told me: Maybe, have a nice day, bye.

Now, after half a year, still didn't receive a refund. So, if you care about your money, never book a flight at blue air.

I was due to travel with Blue Air to France on the 23rd of December but because I got Covid, I was not able to travel anymore. I called the call centre many times to ask for a refund or credit but the only thing they would offer is for me to change my ticket to another date. When I checked which dates I could change my ticket to, the only month, out of the entire year in 2022 I could possibly change my ticket to was in March. I told them that by that time, I will be around 32 weeks pregnant and so might be difficult for me to fly, the only response I got was "I can't help you, nobody can help you". No choice but to change my ticket to March and now, if I want to change my tickets again (if by some miracle more dates pop up), I will be charged to change our flights. For something that is completely out of my control, I am getting penalised for it and I can't even get a refund. Customer service? Ha! I don't think those words are in their vocabulary, they didn't seem interested to help at all and repeatedly told me that they are just the call centre and can't help.

Thieves and time wasters! After a year, still waiting for my refund.Ni mail contact, no phone number for complain…. In my opinion they are “legal” thieves!!!

Flights from LIS to OTP in October 2020 cancelled in advance in July 2020. 2021 is almost over and I have not received my refund.
This company is a scam.

A very unpleasant experience overall. On arrival at check in counter I was informed I have to pay an additional 200 pounds for the actual check in and for the luggage. While the luggage I somehow understand, I should have been more careful, paying for the effective check in is a ripoff. They should inform the passengers beforehand which never happened. The receptionist was very rude when I politely tried to express my feeling. The whole experience leaves a bitter taste.

It's incredible worse company ever!!! I had my fly booked for today from Luton Airport and didn't allow me to fly from there my original fly is been booked from Heatrow Airport just 5-6 days before my fly is been changed from Heathrow to Luton didn't let me fly form there with my small pet I paid £300 +Pcr covid test + traveling from London to Luton It's incredible worse Company I lost and my Christmas holiday !! I will make a complain and if I will need I will going and to the court !! Big shame to you Blue Air!!! This happened just now today !!

Cancel flight from August 2020 reasons been Covid19 and till now still they don't want to make the return. I was paid £850 for tickets, a lot of money and they don't care. Never ever in my life I will not fly with BLUE AIR any more. Disgusting company!!!

I had to rebook a flight that had Flex which I paid for.

I was told refunds were not possible under the T&C and told I could only rebook.

Fair enough - but on the rebooking screen in the website it showed I would still have to pay the change fee €40, even though the T&C said this should be free.

So I went to the web app, but it was just a bot there and could not get hold of a human.

I called them on the number provided on their website for Romania, but the phone number didn’t even exist.

I emailed them, but only got literally copy paste responses.

After 2 years after the flight cancelation (due to pandemic) there is no response regarding money refund.
Never again.

They have cancelled my two flights. First time they canceled the outbound flight and i got a full refund from credit card company. The second time they canceled the inbound flight, so i could only get my money back for that one. No answers from their customer support so if you are going to Romania/Bucharest, take some other airline, even if you have to taka a connecting flight and pay some extra. This is the worst airline I have encountered in Europe.

Worst flight company ever.
I paid €270 on tickets, the flight been cancelled due to pandemic and I never received the money back, they also moved the money from my virtual wallet from my blue air account, showing 0 but never received the refund in my bank account and they don't even bother to answer what happened to the money I paid. Basically they took me €270. Unbelievable.. Customer service is 0, non existent.

It’s been 2 years since my flight cancelled by Blue Air and every month since that time trying to call them to ask for the refund. Their response was they will refund it but do t know when. Now I’m trying to call them f on the last 3 weeks every day and all calls fail. That’s an absolutely worst company. They are thieves!!!! Insolent company, please do not ever book any tickets with them or rely on their services . They are a joke !!!!

I do not recommend this company, because they changed my flights for 2 times and my flights were affected. I request money back and after 3 months I am still waiting to receive them, without any update from their side.
They don't respect the Priority policy, it's necessary to call them for more than one hour and nobody answer.

Scam!!
Still waiting to get my money back

void! 8 days after we booked our flight the return trip was cancelled. For over one month we have tried to get reimbursed several times, but Blue Air hasn't even answered. We therefore had to buy new tickets from another airline which made the total costs for the trip way more expensive than byuing tickets from a genuine airline provider from the beginning.

Changed the date of my flight from a Monday to the Sunday a few days before I was travelling. Can't get to speak to anyone on the phone who makes any sense. Customer Service is only until 4pm, Monday to Friday. They are denying that they owe me a refund so I am applying to my bank for a charge back of the cost of the flights. No one ever replies to emails. DO NOT USE THIS COMPANY

Since may 2020 I am waiting for my money back. Dont book with them, never. Since that moment knowone answer the phone. I have try today to call them, but both lines are not working.

This airline is awful. We can't check-in online and there is no one to speak to as it's the weekend. Our flight is in 6 hours (with online check-in ending in 3 hours) and it's saying we're going to have to pay to check-in at the airport.
Please don't waste your money on flights with this company, you'll end up paying a whole lot more in extras.

Previous to this, we had no confirmation of our booking until we chased them up.