Blue Arrow Reviews 271

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of individual staff members, with some securing positions quickly and receiving excellent support throughout the recruitment process. Reviewers often highlight good communication and responsiveness from specific consultants, making the job search smoother and more efficient. The agency is also seen as a good option for those seeking flexibility, with some finding the service and client sites fantastic. However, some people were dissatisfied with the customer service, citing issues with rude staff, lack of callbacks, and poor communication regarding job applications and shifts. There are also concerns about misleading information, unfulfilled job promises, and difficulties in getting responses or appointments, leading to frustration and wasted time for many.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers reporting negative experiences such as... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing extreme dissatisfaction, calling it... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over poor... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing poor communication,... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers expressing disappointment... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have applied for multiple job roles with this company but they are based in 3 different locations, 1 of the building are not making contact with any workers and this is causing people to lose out on... See more

Company replied

Rated 2 out of 5 stars

Not great they contact you about work then you call them back to progress with it then they ghost you. Which is very annoying . I can land a job easy by myself i usually get return call directly from... See more

Rated 1 out of 5 stars

They initially offer shifts, but these are often cancelled later, sometimes for an entire week. Shifts are communicated via messages and email, and even after accepting them, the requests may be dec... See more

Company replied

Rated 1 out of 5 stars

I've only just applied to register with Blue Arrow and already regret it. Woman who answered for the Taunton branch was lovely, a few minutes later I get a call from another advisor called Nigel who w... See more

Company replied


Company details


Contact info

2.8

Average

TrustScore 3 out of 5

271 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I work for Blue arrow exclusively now because they treat me as a person not someone to just put in a position.

I work for Blue arrow exclusively now as an hgv driver......it is the only agency that makes you feel like a person....not a name to fill a position.. Jake Taylor my liason takes the time to remember little details and ask about them days even weeks later.... thank you . I appreciate and only use blue arrow for my work now.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

Blue Arrow Newcastle

Blue Arrow Newcastle
Jake
I've been hgv driving for Blue Arrow Newcastle for almost two years and I've found them to be good / supportive , especially Jake.
Id recommend them

August 23, 2023
Unprompted review
Rated 1 out of 5 stars

WhatsApp spam

Similar to others experiences, I have an unsolicited WhatsApp approach from this recruitment agency. I retired many years back!

August 19, 2023
Unprompted review
Rated 1 out of 5 stars

GDPR is a serious matter

After signing up to this company i subsequently was receiving WhatsApp messages from scammers. They emailed to notify me and even the email recieved was not clear on what information was leaked and what was being done about it.

Will never use this company to attain work

July 29, 2023
Unprompted review
Rated 1 out of 5 stars

Yet another cold WhatsApping

Yet another cold WhatsApping! I see a few others here have been randomly targeted too. Mine was at 7pm on a Saturday evening!
Must be desperate to be contacting unsolicited people in this way:
From Lauren Blankson "We are recruiting for a variety of positions. May I send some information for your reference?"! Well, I only hope Ms Blankson is being paid well to carry out this unthought out, & likely thankless, task.
I haven't been looking for a job for years!

July 22, 2023
Unprompted review
Rated 5 out of 5 stars

Best place blue arroe

Ive been working with blue arrow first job jewish kitchen 1990 hemel hempstead,again 20 years later in cambridge and now ive move to norfolk Norwich depot full time loving it schools care homes garden centres really so much work, big shout out to Jamie Parslow thoughtfull massively supportive and has engouraged me to excel myself, best boss to date, faultless.
First review ive ever done 10 more years and i can retire. Not 1 bad day in 5 months love it!!!

July 25, 2023
Unprompted review
Rated 1 out of 5 stars

Total waste of time

Total waste of time. Register with them, leave messages and send emails to the consultant that signed you up. Doesn't have the decency to respond. Very Unprofessional.

April 19, 2023
Unprompted review
Rated 1 out of 5 stars

WHATSAPP SCAM

so i got a message a few minutes ago from a ‘chloe’ claiming to work for the agency when asked how did you get my number she said she got it from the data base and they are only there to send me job opportunities, when asked to prove she works for the company as luckily i came on here straight away and found multiple other people getting the same thing, she told me to go into birmingham office🤣 block any number claiming to work for this agency.

July 13, 2023
Unprompted review
Rated 5 out of 5 stars

I work for blue arrow

I work for blue arrow and I happy to be employed by the company and they are helpful in enay way I there is a problem or enquiries that I have. and you get answers straight away. Thanks. R kane.

July 6, 2023
Unprompted review
Rated 5 out of 5 stars

5 star agency 🙌🏻

I worked for agencies for 20+ years blue arrow are right up there with the best I’ve worked for never had a problem with wages or getting shifts. Kenna and Jennifer went out their way to help when I had an internal problem and it was quickly resolved.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Blue Arrow...an amazing ageny

I have had one of the amazing experience with blue arrow. I found the team to be very professional, kind and were really looking out to support young aspirants like me to fetch a good job. Ebran Uddin, a vetting officer from the team was assigned to completed my documentation process. He really inspired me with his excellent customer service. He ensured the entire process to be really smooth with his timely response and his effort to go extra mile for me, clearing my queries is highly appreciated. i found his service to be very professional and courteaous. I definitely would suggest the management team to please consider Ebran for an appraisal and provide recognition for his incredible customer service.

Kudos to the team.

Thank you.

June 22, 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

Beware of scammers who contact you through WhatsApp claiming to offer job opportunities. It's best to exercise caution and verify their legitimacy before proceeding. In my experience, I came across one such scam, but I was fortunate enough to have read reviews that warned against it. When I asked about their authenticity, they ignored my inquiry and proceeded to explain the job details. It's crucial to report such scams and immediately block the perpetrators.

June 10, 2023
Unprompted review
Rated 1 out of 5 stars

Worked for them a long time ago (sorry…

Worked for them a long time ago (sorry date given here is incorrect as only let's me choose until 2022) but as recently had a clear out I had paperwork which reminded me of them which needed shredding. They had a contract with a famous gas firm and employed a lot of students those days for part time work. The permanent staff were treated to a different standard but they would fire agency staff on the flimsiest pretence and so had a 2 tier system. One issue was permanent staff would sometimes openly go on the internet for shopping including a manager's wife who sat next to me who was full of herself as agency staff dared not to. So I decided to do the same one day seeing as they fired agency staff all the time over far more trivial matters. I didn't realise it was partly because agency staff have no employment rights anyway and so they probably didn't even need a reason. As soon as I did so the manager's wife reported me and I was sacked, but not because of going on the internet but because they claimed I had "revoked access" for IT to see what I had been doing which I now realise conflicts with their sinister allegations that I was on political websites naming Bush and Blair (it was Rory Bremner). IT lied through their teeth and so I was precluded from even claiming benefits for 6 months as a sanction after this and they ruined my reference and it stopped me joining police at a later date. Prior to this I exceeded all their daily targets so much so I was placed in a specialist team as a result. I was young then and didn't know my rights but it's a bitter experience.

June 8, 2022
Unprompted review
Rated 1 out of 5 stars

Dodgy potential scam artists

Randomly messaged me on Whatsapp, no idea where they got my number from.

No introduction or context just started with "hello, how are you?" When I asked who they were they mentioned they worked for Blue Arrow and pasted a load of pay offers for full-time and part-time packages with no indication of what the work even was.

Had a look on Trustpilot and others seemed to have the same experience. Blocked them instantly.

June 1, 2023
Unprompted review
Rated 1 out of 5 stars

Wouldn't work for them

Went to work here in August 2022. Easy job and going OK hitting all my targets. About a week after joining there was a review of the office and the admin side that apparently didn't go well for the boss. The following week got told I was being let go because "I'm not going to be blamed" According to the Manager. Highlighted I'd only been their a few weeks so how the hell could it be blamed on me. Didn't make any difference. Wasn't happy at time but looking back it was a major bullet dodged getting away from there.

May 21, 2023
Unprompted review
Rated 1 out of 5 stars

Harassed and Spammed via WhatsApp

I received a message over WhatsApp by an unknown number, a ‘Eunice, a recruiter from Blue Arrow Recruitment UK.’ She was offering part time, full time and interim job roles.

I told her I wasn’t interested and wanted to know where she got my number from. She ignored me so I told her to delete my number and not to send it to anyone else.

The next day she started messaging me again, telling me she received my number from the UK recruitment database.

I am not a part of any UK recruitment database nor have I ever wanted to be, so told her as much. I repeated that I had no interest in any job from bluearrow or any recruitment agency. I told her again to delete my number from their records and not contact me.

She ignored what I said and continued to harass me about sending over work details for me to look at and accept.

She only stopped messaging me when I told her I wanted to file a complaint as she was breaking Article 17 of the UK GDPR where individuals have the right to have personal data erased.

May 18, 2023
Unprompted review

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