Blue Arrow Reviews 271

TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the helpfulness and professionalism of individual staff members, with some securing positions quickly and receiving excellent support throughout the recruitment process. Reviewers often highlight good communication and responsiveness from specific consultants, making the job search smoother and more efficient. The agency is also seen as a good option for those seeking flexibility, with some finding the service and client sites fantastic. However, some people were dissatisfied with the customer service, citing issues with rude staff, lack of callbacks, and poor communication regarding job applications and shifts. There are also concerns about misleading information, unfulfilled job promises, and difficulties in getting responses or appointments, leading to frustration and wasted time for many.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with some customers reporting negative experiences such as... See more

Service

Consumers find service to be ambiguous, with some reviewers expressing extreme dissatisfaction, calling it... See more

Customer communications

People report ambiguous experiences with contact, with many reviewers expressing frustration over poor... See more

Customer service

Reviewers highlight negative aspects of customer service, with many experiencing poor communication,... See more

Response time

Customers had ambiguous experiences with response times, with some reviewers expressing disappointment... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I have applied for multiple job roles with this company but they are based in 3 different locations, 1 of the building are not making contact with any workers and this is causing people to lose out on... See more

Company replied

Rated 2 out of 5 stars

Not great they contact you about work then you call them back to progress with it then they ghost you. Which is very annoying . I can land a job easy by myself i usually get return call directly from... See more

Rated 1 out of 5 stars

They initially offer shifts, but these are often cancelled later, sometimes for an entire week. Shifts are communicated via messages and email, and even after accepting them, the requests may be dec... See more

Company replied

Rated 1 out of 5 stars

I've only just applied to register with Blue Arrow and already regret it. Woman who answered for the Taunton branch was lovely, a few minutes later I get a call from another advisor called Nigel who w... See more

Company replied


Company details


Contact info

2.8

Average

TrustScore 3 out of 5

271 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 68% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

After interview with Karolina

After interview with Karolina. She never kept to all appointments only to come back that there's no job to offer. What a silly way to waste my time. Blue Arrow not for serious minded individuals

April 26, 2023
Unprompted review
Rated 1 out of 5 stars

Spamming on Whatsapp

Sent me a random message on WhatsApp about working from home. I am not with any employment agency. Continued to push the point even after I had said No. As far as I'm concerned if you start a potential business approach with "Hiya, how you doing?" I seriously doubt you are either authentic or professional. Reported.

May 15, 2023
Unprompted review
Rated 1 out of 5 stars

Joshua Wilson phone etiquettes

I had a very bad experience with blue Arrow today. After registering, I contacted Mr Joshua Wilson. His details had come through the email received from Blue Arrow. At the onset he was very rude and wanted his number to be deleted and instructed me that I should not call him anymore and further on threatened me with blacklisting my profile.
I do not know what triggered his animosity towards me. Could it be my race? I will never approach Blue Arrow neither want them to contact me in near future.

May 3, 2023
Unprompted review
Rated 1 out of 5 stars

Blue arrow Watts app scam

Blue arrow or someone claiming to be blue arrow recruitment contacted me on Watts app about a job
They never refired to me by name or the jobs discrimination
I think it was a scam message I tried to block them but was unable to
So I just deleted message
I advise anyone getting Watts app messages from recruitment sites to do the same

April 28, 2023
Unprompted review
Rated 1 out of 5 stars

Unsolicited Messages and Cold Calling????

Received unsolicited contact from Blue Arrow Recruitment via WhatsApp.

I do not appreciate cold calling and despise personal messages from unknown individuals. I have reported the event to WhatsApp and Offcom.

Cold calling is the lowest of low's.

April 13, 2023
Unprompted review
Rated 1 out of 5 stars

Don’t pay you on time terrible Coventry Branch

Don’t pay you on time terrible communication with the work place if you leave a job with them make sure your paid what your owed the week you leave or they will make you wait a week with no money to get by on they don’t care about you all they care about is you making them money

March 22, 2023
Unprompted review
Rated 5 out of 5 stars

Blue Arrow - Various Branches (Currently with St Albans)

I have known Blue Arrow for over 25 years and worked with various branches in the South/SE. Very friendly teams, always on the ball. Excellent organisation and they understand each individuals needs from employee to employer. I rate them very highly being a full time caterer with them. Great annual leave and pay is prompt and always accurate, :-)

March 9, 2023
Unprompted review
Rated 1 out of 5 stars

I have applied for job through blue…

I have applied for job through blue arrow however they are asking me for my valid ID, bank details, NI number etc and there is no interview scheduled yet.

I do not feel comfortable to give such sensitive information before any interview. If job is offered I will be happy to provide this information however not before job offer or employer interview.

Its incorrect on all levels to ask for information as there are few in need and may give out the information however it can be misused so beware before giving this information.

February 19, 2023
Unprompted review
Rated 1 out of 5 stars

Didn't get the money I was owed.

Didn't get the money I was owed for doing 10 hours in hovis Belfast which is a joke, rang Karolina and blue arrow a few times, sent an email. She's forgot about me already. Will not be using this company again. Leaved Hovis over verbal abuse from the hygienic team leader and all she could say is sorry. Sorry would of been getting me money that's owed to me. Not happy.

December 14, 2022
Unprompted review
Rated 1 out of 5 stars

Not interested lol

reading these reviews, the amount of sensitive information they ask for on registering, the sales tactics some dude who doesn't even know me tried to get me to sign up & the fact that agency jobs in general are crap (fewer rights, low pay, less pay than staff actually working for the company for the same job etc etc).

they've sent me an email and a text within 24 hours seeking documents I already said I wasn't going to provide lol. must be desperate, and reading the reviews here and elsewhere, I see why.

January 7, 2023
Unprompted review
Rated 1 out of 5 stars

Poor excuse of a minicab company

Poor excuse of a minicab company. The driver couldn't find London bridge consort, left 5 ladies stranded for an hour and half even after a London cabie gave them directions! Will never us or recommend them! Left out of pocket and not answering emails! Horrendous company!!!

September 30, 2022
Unprompted review
Rated 1 out of 5 stars

Can I give minus stars?!?!

All I can say is avoid Blue Arrow at all costs. The unprofessional nature of my recent experience attempting just to register with them was unspeakably and ridiculously bad - I've never experienced anything like it.... EVER!!! You have been warned!!!

December 12, 2022
Unprompted review
Rated 1 out of 5 stars

Waste of time

They advertised a job on Indeed and I applied. After applying they said to register so they can put you through for immediate consideration. After 30 minutes of registering, they want to do another interview and it turns out the job I applied for was no longer available. So was a waste if time anyways.

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

I would like to feedback re an employee that I have recently had contact with Mr Justin Goodwin who was very professional and supportive. He is a great guy and an asset to the company. I felt I should feedback as he goes above and beyond in his role and helping me.

November 16, 2022
Unprompted review
Rated 5 out of 5 stars

The best agency in bristol!

I have been with many agencies in the past however blue arrow has by far been the best experience. Sinita the lady who deals with transport is excellent, very friendly and extremely helpful. I highly recommend anyone who is with a different agency to switch and go to blue arrow it will be the best decision you’ve ever made!

November 15, 2022
Unprompted review
Rated 1 out of 5 stars

Blue Arrow and BT 999 Call Handler in Portadown

Blue Arrow and BT 999 Call Handler in Portadown, Northern Ireland:

AVOID AVOID AVOID at all costs! It's a waste of time, energy and money to travel to and from the site in Portadown.

1) the trainer, Michaela, has clear favorites, is very self centered and is rude at times when you don't fall in the favourite category
2) Covid is still among us, yet it's in a warm room, where no windows nor door are open for fresh air
3) in total the actual training only takes a maximum of 2 hours a day, spread out over that whole day
4) it was expected of you that you'd take live calls on the first Thursday, after only a maximum of 6 hours real training, but because our passwords didn't work that was rescheduled for the day after, so for that Friday
5) there is no real training system in place, there a no test calls (or dummy calls) available, they use the general public as guinea pigs
6) the company wants you to apply AND pay for an Access NI (£28.45), you won't be compensated for this at all.

I didn't do it at all, as I first wanted to see more about the training 🙄
I'm pleased I didn't waste nearly £29 for something they want to have in the first place.

When Blue Arrow was advised of the reasons stated above, no reply at all.
Absolutely ridiculous company, they choose on which email they want to respond.
Blue Arrow kept sending me emails regarding the Access NI check, but no response to MY email sent to Danica (who works for Blue Arrow) regarding the training earlier.

Whatever you do: AVOID AVOID AVOID at all costs!!!!!!!!! Not even worth 1 star!!!!!!!!!
Work for a company that actually knows how to provide a quality training, don't throw you in front of a train and make you feel very uncomfortable the whole way through!!!!!!!!!

October 24, 2022
Unprompted review

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