I’ve purchased plushies for both my dad and mom now and they love them. They toe the line between hilarious and sentimental LOL. They are always printed with such good quality and the shipping is SO f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought the custom mask where you can put any face on to the design. I got my neighbours face printed on it for Halloween and spent the evening trying to snog his wife. Definitely worth it for the la... See more
Company replied
I ordered a Personalised Couple Photo Portrait Poster of my partner and children. Unfortunately when it turned up it was extremely unflattering of them all, my partner looked about 75 (he’s in his 30... See more
Company replied
I bought this present for my girlfriend’s little sister because she can’t stay without her, in this way she will never be alone during the day or night. When Giorgia saw the “little Margherita” she li... See more
Company replied
Company details
Written by the company
Unusual gifts made personal. Bluecrate has the perfect gift for all occasions.
Contact info
6 Batty Street, E1 1RH, London, United Kingdom
- 02036870370
- support@bluecrate.com
- bluecrate.com
Purchased two stuffed mini me's
Purchased two stuffed mini me's, it was a surprise Valentine's gift for my partner and he loved it!
Very well made and nice quality, our pictures look amazing.
March 4, 2021
Reply from Bluecrate
Hi Fuensanta,
Thank you for the wonderful review.
So glad you and your partner loved the Mini Me's!
Hope to hear from you again! Stay safe!
Cheers,
The Bluecrate Team
Best product ever
Love the product. Ive ordered 5 of them now hahaha. Mini me's are just hysterical. The quality is top notch and the delivery is quick. Love it .
February 24, 2021
Reply from Bluecrate
Hi Seany,
Thanks for being one of our loyal customers! Your review is always highly appreciated. Hope to hear from you again soon and stay safe.
Cheers,
The Bluecrate Team
Christmas gift finally here
I ordered a Christmas gift. It is now February 24th and still no sign of it. Every time I write asking where it is I get the same “I will have check with the such and such department” however last time they did say it shipped. Pretty sure the tracking number is bogus as it hasn’t moved. I’m not an angry person but this whole experience has been rage inducing. No offer for a refund either after 2 months of bs.
Update: I finally received my order. 3 months later. The product itself (personalized air freshener) is extremely well done and I am super happy with that. Changing to 3 stars to reflect happiness with quality of product. Would be 5 but for crap service.
February 24, 2021
Reply from Bluecrate
Hi Laura,
So sorry you haven't received your order yet. Checking your email to our team and it seems that your package is being held at customs. We can reprint it but the same thing might happen again. I already asked the team to email you again to offer a refund just like you wanted. Hope you give us another shot to fix this.
Again, I apologize for the wait. Hope to hear from you again.
The Bluecrate Team
Order was recieved rather quickly
Order was recieved rather quickly. Thank you, my family loved their gifts
February 24, 2021
Reply from Bluecrate
Hi Jaye,
Awesome! Thanks for the great review! We're so glad that your family loved the gift! Stay safe and hope to hear from you soon!
Cheers,
The Bluecrate Team
I love my mini me
I love my mini me! It is so much better then my friends who ordered from another site
February 23, 2021
Reply from Bluecrate
Hi Tisha,
Thank you so much for the wonderful review. So glad that you liked the final outcome.
Hope to hear from you again! Stay safe!
Cheers,
The Bluecrate Team
Love seany beag (irish for small)
Love seany beag (irish for small) . He's hilarious and half famous on facebook now. I received two and they are both in great condition and worth every penny. Fast delivery also which was a bonus. Even got a few of my friends to order ones of themselves now haha. Excellent product. Love it.
February 18, 2021
Reply from Bluecrate
Hi Sean,
We appreciate you leaving a fab review! Thanks for recommending us to your friends. We'll do our best to give them a great experience as well. Stay safe and have a great day!
Cheers,
The Bluecrate Team
Reply from Bluecrate
Hi Jennifer,
Thanks for the feedback, glad you loved it! We will look into making the material better so hopefully, we hear from you again. Take care!
Cheers,
The Bluecrate Team
Reply from Bluecrate
Hi Rochio,
Awesome review, thanks for the time. We'll take note of including more skin tones in the future. Thanks for letting us know and have a great day!
Cheers,
The Bluecrate Team
I am extremely disappointed that in…
I am extremely disappointed that in this day and age that I could not get a picture of what the dolls looked like before you shipped them out. They were a gift and something I obviously paid for. I would have liked to have seen the finshed product prior to having them sent!!! The reasons i got were beyond ridiculous and patronizing at best. EXTREMELY POOR CUSTOMER SERVICE AND TREATMENT!
February 2, 2021
Reply from Bluecrate
Hello Suzanne,
Thanks for letting us know how you feel. I understand that you're frustrated you didn't see the product prior to shipping. Unfortunately, we don't offer sample proof as it causes delays in production. Hopefully, we'd be able to offer this feature in the future. I already asked the team to contact you and offer a reprint if you're not happy with how it first turned out. Hope to hear from you soon.
Sincerely,
The Bluecrate Team
Not worth the effort
Paid extra for expedited shipping and received item 2-3 weeks after date it was supposed to arrive. Never ordering from his company again, as this is the second time this has happened.
January 31, 2021
Reply from Bluecrate
Hello Bruno,
Thanks for leaving a review. Sorry to hear that your order has arrived later than expected. I already spoke with the shipping team to find out what happened to your package so it won't happen again in the future. I also asked our CS Team to reach out to you via email so we can make up for the delay. Again, our sincere apologies.
Sincerely,
The Bluecrate Team
Adorable product
Adorable product! I got two stuffed ‘people’. Products arrived rather quickly and I will define ordering again for similar products.
January 22, 2021
Reply from Bluecrate
Hi Ali,
Thank you for the wonderful review!
So glad that you find our product adorable and that it arrived earlier than expected.
Hope to hear from you again!
Cheers,
The Bluecrate Team
Your product was wonderful!
January 20, 2021
Reply from Bluecrate
Hi Patricia,
We appreciate the review. So glad you are happy with your purchase.
Hope you'll order again soon!
Cheers,
The Bluecrate Team
Bluecrate handled my order great
Bluecrate handled my order great! I had too many faces in one picture and communication was quick and clear to help me find a solution.
January 20, 2021
Reply from Bluecrate
Hello Lindsey,
Thank you for the wonderful review!
We are glad to be of service. Hope to hear from you again and have an awesome day!
Cheers,
The Bluecrate Team
Finally a prompt reply!! To date have had horrendous customer…
Ok thanks for your prompt reply! Much appreciated.
The order was for Lovimals printed socks - order LOVUK6888 - this is the missing order and I would appreciate a refund. Thanks for coming back to me
To date have had horrendous customer service with regards to an order placed 4 weeks ago which I have not received. Nor will anyone reply to confirm when it will be processed. I am ready to pursue a complaint with credit card company to get a refund.
January 12, 2021
Unprompted review
Reply from Bluecrate
Hi Joanne,
So sorry you didn't have a good experience with us. I tried to pull up your order but there's not enough info on your review for me to do so. You can always contact us at support@bluecrate.com and our customer service team is always around to assist you. We are also willing to refund your order since you haven't received it and send a reprint as well just to make up for the inconvenience. I know it's not going to take back the frustration you feel towards us due to the long wait but I hope it shows that we value you as our customer and we'll do everything to make this right.
Sorry again and hope you give us a chance to fix this. Have a great day!
Edit:
I checked your order already and the reprint is on the way but I still asked the team to email you so they can send the tracking details and give you the refund. Thanks for getting back to us!
The Bluecrate Team
Very pretty boots and comfortable
Very pretty boots and comfortable. Quick delivery. Thank you..
January 7, 2021
Reply from Bluecrate
Hi Tracy,
Thanks for sharing your review! So glad to hear you're happy with our product and service. Keep in touch and hope to hear from you soon.
Cheers,
The Bluecrate Team
Still haven’t received my product
Still haven’t received my product, ordered as a Christmas present by the deliver by Christmas purchase date. It’s January 5 and still no product
January 5, 2021
Reply from Bluecrate
Hi Andrew,
Really sorry for the delay. I checked your order and according to USPS, they're having issues so it's arriving late. I asked the team to email you so we can talk about the issue and to find out what your preferred resolution is. I know how frustrating this is but you can always reach out to us via email. Hope to talk to you soon. Have a great day!
Cheers,
The Bluecrate Team
Reply from Bluecrate
Hello Nick,
We're so sorry your order hasn't arrived yet. I asked our CS team to provide assistance and reach out to you via email. We can either reship your order or give you a full refund. Hope you give us a chance to make it up to you. Really sorry again, It wasn't our intention to cause any inconvenience.
Sincerely,
The Bluecrate Team
I have yet to receive my product and…
I have yet to receive my product and attempts to reach bluecrate have been ignored. Very very disappointed!
December 30, 2020
Reply from Bluecrate
Hi P.Zim,
So sorry to hear that you haven't received your order yet. I can see that it's still in transit.
We didn't expect to encounter courier issues this year but everyone's doing their best to have these orders delivered. I see here that your order was shipped on time but experienced delays while in transit. I told our CS team to contact you to discuss further resolutions. Hope you'll give us a chance to make it up to you.
Sincerely,
The Bluecrate team
I am absolutely fuming this company…
I am absolutely fuming this company does not care at all that I still have not received my item. I ordered a mini me doll, the tracking info has not moved since 20th December. I have contacted them a number of times and they are just coming back to me with the same answers that it was tried to be delivered but had to be returned this is not the case as royal mail has not posted anything to me. I have reached out to royal mail and delivery but still nothing. I've just felt very uncared for as paying customer. I'm gutted as I don't want a refund but as it stand this is the only way forward.
December 30, 2020
Unprompted review
Reply from Bluecrate
Hi,
I am truly sorry for the lack of customer service on our part. I understand your frustration and I appreciate you letting us know about this, I'll see to it that your concern is addressed thoroughly and with care moving forward. On behalf of our team, I'd like to find a better solution other than refunding your purchase if you would still like to receive your Mini-me.
Please send a follow-up email through support@bluecrate.com so we can make this right for you. We look forward to hearing from you again!
Sincerely,
The Bluecrate tea
I love these custom stuffies!
I have three of the mini's and I absolutely love them! They are so cute and quirky I get one every year. I actually got two this year! Their customer servive is very responsive and helpful too which I really appreciated.
December 29, 2020
Unprompted review
Reply from Bluecrate
Hello Justine,
Thank you so much! You are truly amazing for sharing your review with us.
We are looking forward to your order next year.
Happy New Year!
Cheers,
The Bluecrate Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.