I’ve purchased plushies for both my dad and mom now and they love them. They toe the line between hilarious and sentimental LOL. They are always printed with such good quality and the shipping is SO f... See more
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See what reviewers are saying
I bought the custom mask where you can put any face on to the design. I got my neighbours face printed on it for Halloween and spent the evening trying to snog his wife. Definitely worth it for the la... See more
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I ordered a Personalised Couple Photo Portrait Poster of my partner and children. Unfortunately when it turned up it was extremely unflattering of them all, my partner looked about 75 (he’s in his 30... See more
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I bought this present for my girlfriend’s little sister because she can’t stay without her, in this way she will never be alone during the day or night. When Giorgia saw the “little Margherita” she li... See more
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Company details
Written by the company
Unusual gifts made personal. Bluecrate has the perfect gift for all occasions.
Contact info
6 Batty Street, E1 1RH, London, United Kingdom
- 02036870370
- support@bluecrate.com
- bluecrate.com
Excellent product!
December 28, 2020
Reply from Bluecrate
Hello Tomijean,
Thanks for sharing this with us. Happy to know that you love your Mini-Me.
Hope you'll have a wonderful New Year with your family and friends!
Cheers,
The Bluecrate Team
terrible service
I placed order 3 weeks ago and I thought I had enough time till Christmas but order did not come. When I wrote email to support they have replied there was an issue with my order and they can not proceed my order correctly (if i have not text them maybe they would not let me know there was an issue with my order 🤷♀️). So now I can just wait for my late christmas present which will (maybe) come,
December 28, 2020
Unprompted review
Reply from Bluecrate
Hello Stela,
So sorry your order didn't arrive for Christmas. We weren't aware of the issue as well until you emailed us and had it checked. If the team knew there was an issue onset, we would've emailed you right away but alas! there are things that we can not control but we're trying our best to manage. Please accept our sincerest apology, I see here that your order is being processed already. This should arrive after the holidays. I also told the team to send you an email with a voucher discount to somehow make up for the delay. Sorry again and happy new year!
Sincerely,
The Bluecrate Team
So fun!
I ordered a mini me and it was perfect. It tuned out better than I imagined. It came right on time and it made my whole family laugh!!
December 28, 2020
Reply from Bluecrate
Hello Dani,
Thanks for giving us a wonderful review! It means a lot to us that our Mini-Me brought happiness to you and your family. Hope you'll shop again soon.
Cheers,
The Bluecrate Team
Support does not care
I've ordered one other product from their store and everything went great. I then used their store again and still haven't received an order that I placed 3 months ago. Not only that but I have gone through support on 3 separate occasions and all I get are copy paste responses stating that they will sort out my situation and get back to me, which they never do. These requests are all 7+ days apart and I would be completely okay with waiting for my product due to the holidays, but the company isn't even bothering to communicate with me at all. It's likely that I'll get my bank involved with this situation.
Edit: I raised my review to 3 stars due to Bluecrate's gesture, which I appreciate. I had troubles with support in this instance but again I didn't have any trouble last time I ordered. I won't mark this site off my list as they've shown they do care, and hopefully my experience this time was an anomaly.
December 28, 2020
Unprompted review
Reply from Bluecrate
Hi Austen,
I apologize if you felt that the CS team's responses were generic and inconsistent. I feel your frustration and please know that we are all working to prevent this from happening again. Thank you so much for your feedback and for sharing how you feel. On behalf of our team, I'd like to make it up to you by fully refunding your purchase while still working to get your order reprinted and shipped as soon as we can. You will be notified of the refund shortly, please allow 3-5 days for the refund to reflect on your bank account.
We will also make sure to keep you informed about the status of your order as much as possible. We hope you have a wonderful holiday!
Sincerely,
The Bluecrate Team
Had to contact the company
I had to contact customer support about my order and they could not have been easier to deal with and so polite and on top of things!
December 27, 2020
Reply from Bluecrate
Hello there,
Thank you so much for leaving this review! Glad to hear that you had a good experience with our support team. Hope your concern has been resolved. If not, feel free to reach out any time. Wishing you a Happy Holidays!
Cheers,
The Bluecrate Team
Starters Woman Doll
The starkers doll with the face of my daughter was sent to her husband, who appears to be trapped in U.K. due to Covid. It arrived in time for Christmas and he loved it!! Thank you!
December 25, 2020
Reply from Bluecrate
Hello Lorraine,
So happy to know that the doll arrived in time for Christmas and that your son in law loved it! Truly hope everything would go back to normal soon so families separated by Covid could reunite already. Happy Holidays!
Cheers,
The Bluecrate Team
Website was easy to use to crop photo
Website was easy to use and it made cropping my photo easy
December 25, 2020
Reply from Bluecrate
Hello Alex,
Glad to know that you had a good experience using our website. This has been our goal and your review has affirmed our hard work. Wishing you a Happy New Year!
Cheers,
The Bluecrate Team
Brilliant socks
Brilliant socks, superb quality and fantastic communication throughout.
This is an extra gift which has arrived in time for Christmas for my better half. I know he will love them!
Thank you Bluecrate team! 😁
December 23, 2020
Unprompted review
Reply from Bluecrate
Hi Elly,
Thank you for the wonderful review.
Glad we made you happy with our products and service.
Have a wonderful Christmas and New Year!
Cheers,
The Bluecrate Team
Very easy to order-looks cute-picture…
Very easy to order-looks cute-picture quality not as sharp as I would like but does the trick. Could have been the photo image quality
December 22, 2020
Reply from Bluecrate
Hello Lisa,
I am sorry if you weren't 100% happy with the outcome of your order. Sometimes it's all about the quality of the photo. Please do reach out to us and send us a photo of it at support@bluecrate.com so we can sort this out for you.
Hope to hear from you soon.
Sincerely,
The Bluecrate Team
BlueCrate was wonderful!
I enjoyed working with BlueCrate! I ordered a customized thermal color changing mug and when I received it, the handle was completely shattered. I emailed BlueCrate immediately and they sent another mug out to me. I received the new mug within 2 weeks, just in time to wrap it up and place it under our Christmas tree. The whole team was very understanding and kind, and provided excellent customer service. I will absolutely be using them again in the future!!
December 22, 2020
Reply from Bluecrate
Hello Cassie,
Thank you for giving us a chance to sort out your concern and happy that the mug arrived just in time for Christmas. Hope you'll have a wonderful Christmas with your family!
Cheers,
The Bluecrate Team
Reply from Bluecrate
Hi Leigh,
Thank you for the great review! So glad you are happy with your purchase.
Hope you'll shop with us again soon.
Happy Holidays!
Sincerely,
The Bluecrate Team
Excellent
First, Bluecrate is reputable. Not a fly by night operation. What you buy is what you get. They are great to work with. The pictures I send are not always the best for reproduction. Bluecrate always contacts me before they move forward. I am always pleased with my purchases. Last year I ordered mini Me’s and the wrapping paper. This year the socks. My gifts from Bluecrate are always a hit and fun to give. “What do you give someone that has everything? Bluecrate!!! Thanks 😊 Bluecrate
Robin
December 22, 2020
Reply from Bluecrate
Hi Robin,
What an awesome review!
Glad we made you happy with our products and service.
Have a wonderful Christmas and New Year!
Cheers,
The Bluecrate Team
Never received my package.
December 21, 2020
Reply from Bluecrate
Hello Esra,
I am sorry to hear that your package hasn't arrived.
I see here that your order is stuck in transit. I will try to get in touch with the courier to find out what happened.
In the meantime, we can process a reprint while waiting. Let me know what works best for you. I know it won't make it for Christmas anymore and it was never our intention to disappoint you.
Hope you give us another chance to make things right.
Sincerely,
The Bluecrate Team
I've placed my order w one month…
I've placed my order w one month advance when the company advertised it would be delivered in 10 days. After 20 days of waiting, I contacted customer service and for the past 10 days I've been chasing my item w no success. All I get is "we're sorry, we're checking" but can't even inform the status of my order. I needed the item last week, I had to go and get another present as it didn't arrive in time, I have requested a refund,but they keep fobbing off. Never using this service again. Don't recommend to anyone.
December 20, 2020
Unprompted review
Reply from Bluecrate
Hello Sabrina,
Really sorry to hear about this. Our CS team will process the refund for you now and we'll still send the order as a sign of our apology. I will also investigate this matter and make sure it won't happen again in the future. I understand that this was ordered for the Holidays and time is really important. We can't express how sorry we are for the delay and all the inconvenience this has caused.
Sincerely,
The Bluecrate Team
Purchased the face skins
Purchased the face skins. The pictures were distorted and dark. Disappointed with the overall quality.
December 19, 2020
Reply from Bluecrate
Hello Adam,
So sorry to hear that the pictures didn't turn out as expected. I asked our CS Team to reach out to you via email so we can further assist you. Our team will make sure that this will get sorted for you.
Sincerely,
The Bluecrate Team
Got what i asked for
December 19, 2020
Reply from Bluecrate
Hello Tracy,
Thanks for taking the time to write us a review. Hope you loved the MINI ME doll.
Cheers,
The Bluecrate Team
Some of the worst customer service I…
Some of the worst customer service I have ever experienced. I made an order with four items on it. I received three of the items. I was never informed about the final item until I inquired about it. For over a week now I have been emailing back-and-forth with people that have no idea where the order is but will also not issue a refund. Be warned if you decide to work with this company. They have lost my business in definitely.
December 18, 2020
Unprompted review
Reply from Bluecrate
Hi Cory,
So sorry our CS team wasn't able to give you an answer right away about what happened to your order. I just checked it now and the products were already shipped, but I already told them to give you a refund to compensate for the wait and you should get an email confirmation shortly.
Again, I apologize on behalf of the team for disappointing you. We will do our best to prevent this from happening again and hopefully, you give us another chance to make up for our shortcomings. Cheers and Merry Christmas!
The Bluecrate Team
I love this company and its products
I love this company and its products. I discovered Bluecrate last year and have ordered several things since then, The personalized products are the best! They are always a big hit with the gift receiver. No matter what kind of photo I send it always comes out well created on what ever item I purchase.
December 18, 2020
Reply from Bluecrate
Hello Kuzza,
Thanks for trusting us with your orders!
Glad we made you happy with our products and service.
Have a wonderful Christmas and New Year!
Cheers,
The Bluecrate Team
exactly what I wanted!
Product was exactly what I wanted and it shipped fast from UK to USA
December 17, 2020
Reply from Bluecrate
Hello Evan,
We are pleased to know that your package arrived quickly. We hope you'll shop with us again and thank you so much for the great review.
Happy Holidays!
Cheers,
The Bluecrate Team
It wasnt as bright as I thought it was…
It wasnt as bright as I thought it was going to be so it's a little hard to see the picture
December 16, 2020
Reply from Bluecrate
Hello,
Thank you for your review!
So sorry if you weren't 100% happy with your purchase.
Please reach out to us so we can assist you as best as we can at support@bluecrate.com.
Hope to hear from you soon!
Sincerely,
The Bluecrate Team
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