Bluecrest Wellness Reviews 6,465

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease, especially during potentially stressful procedures like blood tests. Many highlight the clear explanations provided for each test and the overall efficiency of the service, often noting quick appointment times and prompt results. The user experience is frequently described as calm, relaxed, and comfortable, with many appreciating the thoroughness of the health checks and the helpfulness of the customer service team. However, some customers also noted issues with receiving blood test results, with some experiencing delays or unavailability for certain readings. A few people reported dissatisfaction with the customer service, describing it as unhelpful or unresponsive to their concerns. There were also isolated mentions of concerns regarding certain aspects of the service during blood collection and a general feeling that some assessments lacked thoroughness.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the efficiency, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, reassuring,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Charley, John, and Ruth for... See more

Location

People report positive experiences with location. Many customers found the venues comfortable, welcoming, and... See more

Based on these reviews

Rated 5 out of 5 stars

We have been going to Blue Crest Wellness health screening for many years, we have found them to be helpful and informative, our recent test was carried out by Rea, who was exceptional in every way po... See more

Company replied

Rated 5 out of 5 stars

Really good appointment at Rhinefield House with William. He was charming and efficient. Results came through after 6 days and are really useful. Well worth having done. My AST blood readi... See more

Company replied

Rated 5 out of 5 stars

Ruth was absolutely lovely during my health exam. She was really chatty, easygoing, and instantly made me feel comfortable, which took away any nerves straight away. The whole experience felt ca... See more

Company replied

Rated 5 out of 5 stars

The whole experience was great from start to finish. Rea who performed the tests was informative, explaining what each test was for and what the initial results were showing. Would recommend to anyone... See more

Company replied


Company details

  1. Medical Group
  2. Community Health Centre
  3. Medical Center

About Bluecrest Wellness

Written by the company

Our multi award-winning service helps people like you take control of their health.

We’ve undertaken over 560,000 health checks since we established in 2012, including tests for heart disease and stroke, cancer risk, cholesterol, diabetes, liver function, kidney function, digestive disorders, bowel health, anaemia and much more.

We aim to inspire and motivate our customers to make the right decisions about their health now in order to live healthier, happier and longer lives. We position ourselves as the UK adult's partner in wellbeing, empowering people to take a proactive role in managing their own health.

Health MOTs Female Cancer Risk Male Cancer Risk Vitamins & Minerals

Convenient Locations

It’s our mission to make health confidence accessible to all. That’s why we’ve teamed up with a network of high-quality venues across the UK and Ireland, conveniently located in central areas with excellent parking and transport links. This ensures you can find a venue within 20 minutes of your home.


Detailed Results

Within 8 days of your appointment, your results will be available online through our My Wellness portal. Your printed report will be sent in the mail within 21 days. The report explains each test in detail, assigning every result a flag of green, amber, or red. It also provides follow-up advice on how you could improve your results.


24/7 GP Helpline

All of our health check packages provide you with unlimited access to a 24/7 GP helpline for a year after your appointment. From tummy upsets to travel advice, the service also covers prescriptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Health Check with Ruth

Had a health check appointment with Ruth. She was really friendly, did a great job and also informed me of other health screenings with BlueCrest that I felt were really valuable to know!

March 17, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Morning

Thank you for taking the time to leave us a rating and review. We are very happy to hear Ruth provided such a friendly service on the day. I have fed your kind words back to Ruth and their manager.

Kind Regards
Rob

Rated 5 out of 5 stars

Excellent value for Money

This is the fourth year in a row I have used Bluecrest for my annual health review. Now that I’m in my 50’s tracking my health markers is a priority and Bluecrest sessions and comprehensive results summary’s are excellent and super insightful. Shoutout to Simon who I saw today in Woking, he was great!

March 17, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Morning,
Thank you for your rating and review. It’s great to hear that you’ve chosen Bluecrest for four years in a row and continue to find the sessions and summaries so insightful. I’m also really pleased that Simon made such a positive impression during your appointment today, and I’ll make sure both he and his manager receive your kind feedback.
Kind regards,
Rob.

Rated 5 out of 5 stars

Great service

Hettie was super friendly, professional and efficient

March 17, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Morning,
Thank you for your rating and review. It’s great to hear that Hettie was friendly, professional and efficient during your appointment. I’ll make sure both she and her manager receive your kind feedback.
Kind regards,
Rob.

Rated 5 out of 5 stars

Really friendly and efficient

Really friendly and efficient. Explained everything clearly and made sure I was comfortable with blood taking.

March 16, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Morning,
Thank you for your rating and review. It’s great to hear that everything was explained clearly and that you were made comfortable during the blood taking. I’ll make sure this positive feedback is shared with the relevant Health Assessment Specialist and their manager.
Kind regards,
Rob.

Rated 5 out of 5 stars

Excellent experience

Excellent experience with my Health Assessment Specialist Simon. He was helpful, reassuring and carried out the assessment in a calm and professional manner.

February 24, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Morning

Thank you for your rating and review. It’s great to hear that Simon provided such a calm, professional and reassuring experience during your assessment. I’ll make sure both he and his manager receive your kind feedback.
Kind regards,
Rob.

Rated 5 out of 5 stars

Quick and efficient.

Quick and efficient.
Every step explained.
Whole experience handled really nicely by Eva.
Thank you.

March 16, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Morning,
Thank you for your rating and review. It’s great to hear that every step was clearly explained and that Eva handled the whole experience so nicely. I’ll make sure both she and her manager receive your kind feedback.
Kind regards,
Rob.

Rated 1 out of 5 stars

This is a company to be avoided

This is a company to be avoided, in the annals of " snake oil peddlers" this lot are very skilful. Firstly avoid their nebulous " packages" offering " total MOT" and discounts. What happens is that you will turn up and fill in a form at which point ( some dodgy hotel usually) a nurse will " recommend" additional testing ( probably straight from Central Casting at RADA)- suddenly your " package" is £200 pounds more " Helga the nurse" gets her bonus and up sells like a trooper. When the victim of this woeful scam has the audacity to complain about up- selling ( a person who accesses this type of service is by definition worried) they are sent on a merry go around of customer service( huge department at company HQ) which is of itself stress inducing, woeful and unrealistic. I asked for a written description of the " package " my daughter had to augment , to be told that it was data - it is not, obviously. What I would do if tempted to pay for non NHS tests is to stand on the White Cliffs of Dover and simply throw five pound notes into the air- at least you will have a good walk and value for money- avoid as this sort of alleged service as it feeds upon the worried and has built in additionality of cost that is sold at a point the customer is compromised and vulnerable.

June 29, 2025
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Morning,

Thank you for taking the time to provide this feedback.

This query has been handled internally by the relevant stakeholders and the outcome of our investigation has been provided to the original complainant.

I appreciate you raising concerns about the experience your daughter had, for clarity, Bluecrest operate to ensure we meet CQC’s fundamental standards for person‑centred care, we do this by offering personalised testing and tailored packages based solely on an individual’s needs; this information is protected under the Data Protection Act 2018 as it pertains to a consenting adult's personal healthcare choices.

Kind regards,
Ben

Rated 5 out of 5 stars

Excellent service and very efficient

Excellent service and very efficient. Eva performed everything quickly and clearly. Overall a good experience

March 12, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found the service excellent and efficient.

It’s wonderful to know that Eva looked after you so well, delivering everything clearly and promptly. We’ll be sure to pass your kind comments on.

If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Ask for Ruth!

I have just returned from my wellness check, I was nervous on arrival as I have had some bad experiences with having blood taken. However the minute I met my Health Assessment Specialist Ruth, she made me feel completely at ease. An absolutely wonderful lady, so helpful, understanding and explained everything I needed to know in detail. She was so patient, and I didn’t feel at all rushed, or like I was just another appointment. Best experience i have ever had with having blood taken too.I would 100% recommend using Bluecrest for your health check and I will be making sure I can see Ruth every year. Thank you so much.

March 13, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you so much for taking the time to share such a thoughtful review. We’re really pleased to hear that your health assessment went so well, especially after feeling nervous on arrival.

It’s wonderful to know that Ruth made you feel completely at ease from the moment you met them. Your comments about their kindness, patience and clear explanations are truly appreciated, and it’s lovely to hear that you never felt rushed or like just another appointment. We’re also delighted that this was the best experience you’ve had with having blood taken. Ruth will be thrilled to receive your kind words.

Thank you as well for recommending Bluecrest so highly. We’re grateful for your trust, and we’re very happy to hear that you hope to see Ruth again for future assessments.

If you ever have any questions or need any further support, our Customer Service Advisors are always here to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

I had my health check with Ruth

I had my health check with Ruth today and she was excellent. She was very kind, explained everything clearly, and made sure I didn’t feel rushed at any point. Many thanks for the professional and reassuring service.

March 13, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for taking the time to share your experience with us. We’re really pleased to hear that your health check with Ruth went so well.

It’s wonderful to know that you found them kind, clear in their explanations, and that they made sure you never felt rushed at any point. We truly appreciate your kind words, and we will make sure Ruth receives your lovely feedback.

If you have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

This was my first time using Bluecrest

This was my first time using Bluecrest, happy with the experience. My appointment was with Barrie who was professional and made the experience very comfortable.

March 13, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for taking the time to share your lovely review. We’re really pleased to hear that your first experience with Bluecrest was a positive one.

It’s wonderful to know that Barrie looked after you so well and made the appointment feel comfortable and professional. We’ll be sure to pass your kind comments on.

If you ever have any questions or need any further support in the future, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Efficient, friendly and professional

I have been to Bluecrest for a number of years for health checks. Eva is always frienly and professional. She gives some useful advice about the tests and checks that she does or that will be done at the laboratory. The full test results are sent through within a few days. I recommend Bluecrest for a cost effective way to get somepeace of mind with regular health checks.

March 6, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for taking the time to share your delightful experience.

We’re delighted to hear that you have been attending Bluecrest for several years and continue to find the service helpful for maintaining peace of mind.

It’s wonderful to know that Eva consistently provides such a friendly and professional experience. Your comments about their clear explanations and helpful advice regarding the tests and laboratory checks are greatly appreciated, and we will be sure to pass this on.

We’re also pleased to hear that your results arrive quickly and support your regular health monitoring. Thank you for recommending us as a cost‑effective way to stay on top of your wellbeing.

If you ever have any questions or need any further assistance, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

The Health assessment was very smooth…

The Health assessment was very smooth and the health assessment specialist (Jenny) did a fabulous job.

March 12, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for taking the time to share your feedback with us.

We’re really pleased to hear that your health assessment went smoothly and that Jenny looked after you so well on the day.

It’s wonderful to know that you found your Health Assessment Specialist so professional and that they made the experience a positive one. We’ll be sure to pass your kind comments on.

If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Excellent experience- thoroughly recommend

Very quick and efficient service given when booking the appointment and when I arrived for my allotted time.
Eva was really confident and knowledgeable explaining everything that was going to happen during the appointment and what to expect afterwards. She was kind and reassuring when undertaking the tests and so really put me at my ease.
The results were back within days and really easy to interpret. I definitely recommend installing the app to view them.

March 9, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that your booking experience and appointment both felt quick and efficient.

It’s wonderful to know that Eva looked after you so well on the day. Your comments about their confidence, knowledge and clear explanations are greatly appreciated, and it’s lovely to hear that their kind and reassuring manner helped put you at ease throughout the tests. We’ll be sure to pass on your kind words.

We’re also glad to hear that your results arrived within a few days and that you found them easy to understand. The app is definitely the quickest and simplest way to view results, so we appreciate you recommending it to others.

If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

The first step - healthcare team assessment

The healthcare team doing the assessment were fantastic! So friendly and helpful and they took on board my needle phobia and were very accommodating.
Az really helped me feel at ease with my first visit, quick session - despite the fact my body wasn't giving up any bloods!
On my last appointment with Jenny, I was in and out in minutes, I hardly felt the bloods being done at all - she definitely has a knack for it and put me at ease really quickly.

Thank you Az and Jenny @the langstone - you are both awesome!

March 12, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you so much for taking the time to share such a lovely and detailed review. We’re really pleased to hear that your experience with our Health assessment team was so positive.

It’s wonderful to know that Azmat helped you feel at ease during your first visit, especially with your needle phobia, and that they were so accommodating even when the blood draw was challenging. We’re also delighted that Jenny made your most recent appointment so quick and comfortable, and that you hardly felt the blood sample being taken. They will both be thrilled to receive your kind feedback.

Your comments mean a lot to the team, and we truly appreciate you recognising the care and professionalism shown by Azmat and Jenny.

If you ever have any questions or need any support in the future, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Great service

As ever, very efficient and well organised. Excellent venue and easy to access.
Amber is brilliant, a great asset.

March 12, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you for taking the time to share your kind review. We’re really pleased to hear that you found the assessment efficient, well organised and easy to access. It’s great to know the venue worked well for you too.

We’re especially delighted to hear your lovely comments about Amber. They will be so pleased to know you found them brilliant and a great asset to the team.

If you ever have any questions or need any further support, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Reassuring and helpful

I went for my annual Bluecrest health check today through vitality healthcare. I always find all of the nurses and medical staff to be very reassuring and helpful and talk you through everything that is going to happen. I am particularly scared of having my blood taken but Jodie Evans was extremely caring and professional in the way she handled my fear and made me feel at ease. I didn’t even feel the needle go in and it all seemed very easy. She made the experience very pleasant and has a very nice warm manner that is very reassuring when you’re scared.

March 11, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you so much for taking the time to share such a detailed and thoughtful review.

We’re really pleased to hear that you continue to have positive experiences during your annual health checks, and that our team helps you feel reassured throughout.

It’s wonderful to know that Jodie Evans supported you so well at your recent appointment. We’re especially glad to hear how caring and professional you found them, and that their warm manner helped ease your fear of having blood taken. The fact that the process felt easy and comfortable really speaks to the care and skill they provide. We will make sure your lovely feedback is passed on.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Very easy process

Very easy process, Dan and colleague ( sorry completely forgot your name) very polite and friendly.

March 10, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you for taking the time to share your delightful review.

We’re really pleased to hear that you found the process very easy and that Dan and Linzi made your experience so polite and friendly. We’ll be sure to pass your kind comments on to them.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Abi was fantastic

Great, friendly experience at Bridgewood Manor Hotel with Abi. Would recommend to others

March 11, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you for taking the time to leave such a lovely review. We’re really pleased to hear that you had a great and friendly experience at Bridgewood Manor Hotel, and that Abigail helped make your appointment so positive. We’ll be sure to pass your kind feedback on.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Excellent experience

I had a health screening with James, who was excellent. Put me at ease, very friendly and knowledgeable about tests and lifestyle changes. He took the time to go through each part of the assessment.
Results came through quickly and explained each result in detail which has helped. I would recommend this service.

March 5, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you so much for taking the time to share your positive experience.

We’re delighted to hear that James made your assessment such a smooth and easy process. It’s great to know that you found them friendly, knowledgeable and able to put you at ease throughout your appointment.

We’re also pleased that the results reached you quickly and that the detailed explanations helped you understand each part of your report. Feedback like this really means a lot, and we truly appreciate your recommendation.

If you ever have any questions, our Customer Service Advisors are always happy to help on 0808 175 0253 (UK) or 1800 937 028 (ROI).

Warm regards,
Thomas

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