Bluecrest Wellness Reviews 6,465

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease, especially during potentially stressful procedures like blood tests. Many highlight the clear explanations provided for each test and the overall efficiency of the service, often noting quick appointment times and prompt results. The user experience is frequently described as calm, relaxed, and comfortable, with many appreciating the thoroughness of the health checks and the helpfulness of the customer service team. However, some customers also noted issues with receiving blood test results, with some experiencing delays or unavailability for certain readings. A few people reported dissatisfaction with the customer service, describing it as unhelpful or unresponsive to their concerns. There were also isolated mentions of concerns regarding certain aspects of the service during blood collection and a general feeling that some assessments lacked thoroughness.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the efficiency, knowledge, and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the efficiency and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process smooth, reassuring,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Charley, John, and Ruth for... See more

Location

People report positive experiences with location. Many customers found the venues comfortable, welcoming, and... See more

Based on these reviews

Rated 5 out of 5 stars

We have been going to Blue Crest Wellness health screening for many years, we have found them to be helpful and informative, our recent test was carried out by Rea, who was exceptional in every way po... See more

Company replied

Rated 5 out of 5 stars

Really good appointment at Rhinefield House with William. He was charming and efficient. Results came through after 6 days and are really useful. Well worth having done. My AST blood readi... See more

Company replied

Rated 5 out of 5 stars

Ruth was absolutely lovely during my health exam. She was really chatty, easygoing, and instantly made me feel comfortable, which took away any nerves straight away. The whole experience felt ca... See more

Company replied

Rated 5 out of 5 stars

The whole experience was great from start to finish. Rea who performed the tests was informative, explaining what each test was for and what the initial results were showing. Would recommend to anyone... See more

Company replied


Company details

  1. Medical Group
  2. Community Health Centre
  3. Medical Center

About Bluecrest Wellness

Written by the company

Our multi award-winning service helps people like you take control of their health.

We’ve undertaken over 560,000 health checks since we established in 2012, including tests for heart disease and stroke, cancer risk, cholesterol, diabetes, liver function, kidney function, digestive disorders, bowel health, anaemia and much more.

We aim to inspire and motivate our customers to make the right decisions about their health now in order to live healthier, happier and longer lives. We position ourselves as the UK adult's partner in wellbeing, empowering people to take a proactive role in managing their own health.

Health MOTs Female Cancer Risk Male Cancer Risk Vitamins & Minerals

Convenient Locations

It’s our mission to make health confidence accessible to all. That’s why we’ve teamed up with a network of high-quality venues across the UK and Ireland, conveniently located in central areas with excellent parking and transport links. This ensures you can find a venue within 20 minutes of your home.


Detailed Results

Within 8 days of your appointment, your results will be available online through our My Wellness portal. Your printed report will be sent in the mail within 21 days. The report explains each test in detail, assigning every result a flag of green, amber, or red. It also provides follow-up advice on how you could improve your results.


24/7 GP Helpline

All of our health check packages provide you with unlimited access to a 24/7 GP helpline for a year after your appointment. From tummy upsets to travel advice, the service also covers prescriptions.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Neil caines was great

Neil caines was great, v professional and explained all in full

March 3, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your lovely review with us.

We are really pleased to hear that Neil provided such a positive experience during your assessment. It is great to know that you found him very professional and that his explanations were clear throughout your appointment.

If we can support you further then please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Dan Porter did a great job!

Dan Porter did a great job with my health assessment yesterday. He was very friendly and really clear explaining everything. Thank you!

March 2, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your kind review with us.

We are really pleased to hear that Dan provided such a positive experience during your health assessment. It is wonderful to know that you found him friendly and that his explanations were clear and reassuring throughout your appointment. Your thanks will be passed on to him.

If you ever need any further support or have any questions about your results, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Thorough assessment

John welcomed me in and explained everything about the procedures and what would take place. He was thorough and professional with slight humour which put me at ease.
The assessment was good. All test completed within 30 minutes but John had time to talk me through an extra that I had requested.
On the whole the assessment went really well and I would recommend it for anyone.

February 27, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for taking the time to share your lovely feedback with us.

We are delighted to hear that John made you feel so welcome and well looked after during your appointment. It is wonderful to know that his clear explanations, professionalism, and light sense of humour helped put you at ease. We are also pleased that he was able to guide you through the additional test you requested, ensuring you had all the information you needed.

It is great to hear that your assessment went smoothly overall and that you would recommend the experience to others. Your kind comments will be passed on to John and the wider team.

If you ever need any further support or have any questions, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

It was my second assessment at the…

It was my second assessment at the Durley Chime Clinic, and the specialist I saw that day, Eva, was exceptionally professional, calm, attentive, and accommodating. She demonstrated a high level of expertise and made the experience very reassuring.

February 26, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your wonderful experience with us.

We are delighted to hear that your second assessment at the Durley Chime Clinic was such a positive experience. It is especially lovely to know that Eva made you feel reassured with her professionalism, calm manner, and attentive approach. We are proud to have specialists like her on our team, and your kind words will mean a great deal to her.

If you ever need any further support or have any questions, please feel free to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Fast, smooth experience

Joanne was absolutely fantastic in explaining the package and the procedures that will take place, whilst also being very approachable and friendly. The entire experience went smoothly - I usually bruise after having blood taken, but not this time! :) Thank you!

February 27, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon

Thank you for your rating and review. I have provided Joanne and her manager your kind words.

Thanks again,
Rob

Rated 5 out of 5 stars

Professional and clear process

Barrie was very professional and did a great job at explaining what was happening and excellent at taking blood tests.

February 26, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon

Thank you for your rating and review. I have provided Barrie and his manager your kind feedback.

Thanks again,
Rob

Rated 5 out of 5 stars

Dan Porter was a very good Health…

Dan Porter was a very good Health Assessment Specialist that explained everything clearly and gave good advice

March 2, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon

Thank you for your review. I'd like to pass your kind words on so I have requested some more information. This will shared with us privately.

Kind Regards
Rob

Rated 5 out of 5 stars

Very thorough service

Very thorough and friendly service. Dan clearly explained everything overly well in layman’s terms! Highly recommend.

March 2, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon

Thank you for your review. I'd like to pass your kind words on so I have requested some more information. This will shared with us privately.

Kind Regards
Rob

Rated 5 out of 5 stars

Jodie was very efficient and helpful in…

Jodie was very efficient and helpful in answering my questions

March 2, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon

Thank you for your rating and review. We are very happy to know that Jodie was helpful and able to answer any questions you had.

Kind Regards
Rob

Rated 5 out of 5 stars

Great professional service

Great professional service. Received results straight away, so useful to have a snapshot of health markers.

March 2, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good Afternoon

Thank you for your rating and review. We are very happy to hear the results have been both quick and useful

Kind Regards
Rob

Rated 5 out of 5 stars

Had a full health screening

Had a full health screening, Joanne was excellent and put me at ease throughout.

March 2, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your lovely experience with us.

We are really pleased to hear that you had such a great assessment. It is wonderful to know that Joanne was excellent throughout your appointment and helped put you at ease from start to finish. We will be sure to pass on your lovely feedback to her.

Your comments truly mean a great deal to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

What a fantastic pair

What a fantastic pair, Issy Farouk and Fiona MacCormick were amazing. Today was the third time that I have visited as I do not give my blood away easily. Today, they managed to get blood on the first attempt! Everything was explained thoroughly and all my questions were answered and explained well. Fiona and Issy were very friendly and helpful. I would recommend them to anyone.

February 28, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your review with us.

We are so pleased to hear that your visit went so well, especially as this was your third attempt due to previous difficulties with blood collection. It is wonderful to know that Issy and Fiona were able to obtain your sample on the first try and that they made the whole experience clear, reassuring, and thoroughly explained. We are delighted that you found them both friendly and helpful throughout your appointment.

Your recommendation truly means a great deal to us, and we will make sure your lovely feedback is passed on to Issy and Fiona.

If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

The service we had today was…Competent and professional

The service we had today was professional and competent. Neil Caines, our health assessment specialist, was reassuring and informative and made both of our assessments relevant to our own health conditions.

February 27, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your lovely experience with us.

We are really pleased to hear that you received such professional and competent service during your assessments today. It is wonderful to know that Neil was reassuring, informative, and able to tailor each part of the assessment to your individual health needs. We will be sure to pass on your lovely feedback to him.

Your comments truly mean a great deal to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Very professional and friendly

I had a bluecrest healthcheck via Vitality Health. Simon carried out the check and he was friendly, polite and knowledgeable. Talked me through all the various tests and gave immediate feedback where he could.

February 26, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good afternoon,

Thank you very much for sharing your kind review with us.

We are really pleased to hear that you had such a positive experience during your health check through Vitality. It is wonderful to know that Simon was friendly, polite, and knowledgeable, and that he took the time to talk you through each of the tests while providing helpful feedback during the appointment. We will be sure to pass on your kind words to him.

Your feedback truly means a great deal to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Best in class for value & service in this industry...

Had some issues that got escalated to executive complaints due to my customer journey which were resolved by Stacey L and she not only resolved my issue but gave me a lot of faith in the company from the way my situation was handled by her- and my assesment was conducted by Jackie H who was also very professional, knowledgeable and caring within my session. I wont be looking anywhere else for my healthcare needs... & Just know if things do happen to go wrong, Bluecrest are a service focused British based company who still deliver a bespoke customer journey which is rare to find these days. 12/10.

February 26, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for taking the time to share your detailed review with us.

We are truly delighted to hear that Stacey was able to support you through your escalated concerns and restore your confidence in our service. Providing a personalised and reassuring customer journey is very important to us, so it is wonderful to know that her handling of your situation made such a positive difference.

We are also very pleased to hear that your assessment with Jackie was such a professional and caring experience. It is great to know you felt well looked after and in safe hands throughout your session.

Your kind words about Bluecrest as a whole mean a great deal to us. Knowing that you would not look anywhere else for your healthcare needs is incredibly encouraging, and we are grateful for your trust and loyalty.

If there is anything at all we can help with in the future, please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Truly comfortable experience

Was seen by Kelly at Holiday Inn Dartford and she made the experience fun and relaxing. Kelly saw me immediately at my arrival, even though I was 15 minutes early, and walked me through the tests and results in terms I could understand.

I explained to Kelly I did not like the finger prick blood test and she ensured I was comfortable and relaxed before proceeding which I truly appreciated.

My plan is to have an annual check, and I hope Kelly is there every time

February 26, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for taking the time to share your lovely review with us.

We are absolutely delighted to hear that your experience with Kelly at the Holiday Inn Dartford was so positive. It’s wonderful to know she welcomed you promptly, made the appointment feel relaxed and enjoyable, and explained everything clearly throughout your visit.

We’re especially pleased that Kelly helped you feel comfortable during the finger‑prick test and took the time to ensure you felt at ease before proceeding, this is exactly the level of care we want all our customers to receive.

It’s fantastic to hear that you plan to continue having an annual health check, and we truly hope Kelly is able to support you again in the future.

If there is anything else we can help with in the meantime, please don’t hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI)

Warm regards,
Thomas

Rated 5 out of 5 stars

Health Check Bluecrest Wellness

Had my health check 24/2 with John. Bluecrest operate in plenty of locations so found one close to home. John was professional but friendly and all was well organised with no delays.

February 24, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for sharing your positive review with us.

We are really pleased to hear that your recent health check with John went so well. It is great to know that you found a convenient location close to home and that everything was well organised on the day with no delays.

We are also delighted to hear that John struck the perfect balance of being both professional and friendly throughout your appointment. We will be sure to pass on your lovely feedback to him.

Your comments truly mean a great deal to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Very good health assessment from Dan

Our health assessment specialist was Dan Porter.
He was very friendly and thorough, explaining every test to my husband and I. We felt comfortable and relaxed during the assessment and Dan always answered any questions with expertise.

February 23, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for taking the time to share your glowing review with us.

It’s wonderful to hear that you and your husband had such a positive experience during your assessment with Dan. We are so pleased to know that his friendly manner, clear explanations, and thorough approach helped you both feel relaxed and well supported throughout your appointment. We will be sure to pass on your lovely comments to him.

Your feedback truly means a great deal to us. If there is ever anything more we can assist you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Pleasant staff that makes you comfortable at all times of the assessment

One of the most pleasant experiences I had in terms of check ups where they make the patient comfortable and free of stress. I totally recommend Bluecrest if there is any health anxiety and possible doubts in certain diagnosis that might need further explanation

February 25, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for sharing your kind review with us.

We are so pleased to hear that your health assessment felt like such a pleasant and stress‑free experience. It is wonderful to know that our team helped you feel comfortable throughout your visit and supported you in a way that eased any health worries you may have had.

Your recommendation truly means a great deal to us, especially knowing that you found the assessment helpful when seeking clarity or reassurance around possible health concerns.

If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

Rated 5 out of 5 stars

Great assessment by Sharon

Great assessment by Sharon. Well explained, professionally done and nice and quick!

February 25, 2026
Unprompted review
Bluecrest Wellness logo

Reply from Bluecrest Wellness

Good morning,

Thank you very much for sharing your delightful review with us.

We are delighted to hear that you had such a positive experience during your assessment with Sharon. It is great to know that she took the time to explain everything clearly and carried out the checks with such professionalism, all while keeping the appointment efficient and straightforward. We will be sure to pass on your lovely feedback to her.

Your comments truly mean a lot to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).

Warm regards,
Thomas

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