We have been going to Blue Crest Wellness health screening for many years, we have found them to be helpful and informative, our recent test was carried out by Rea, who was exceptional in every way po... See more
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Review summary
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What people talk about most
Based on these reviews
Really good appointment at Rhinefield House with William. He was charming and efficient. Results came through after 6 days and are really useful. Well worth having done. My AST blood readi... See more
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Ruth was absolutely lovely during my health exam. She was really chatty, easygoing, and instantly made me feel comfortable, which took away any nerves straight away. The whole experience felt ca... See more
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The whole experience was great from start to finish. Rea who performed the tests was informative, explaining what each test was for and what the initial results were showing. Would recommend to anyone... See more
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Company details
About Bluecrest Wellness
Written by the company
Our multi award-winning service helps people like you take control of their health.
We’ve undertaken over 560,000 health checks since we established in 2012, including tests for heart disease and stroke, cancer risk, cholesterol, diabetes, liver function, kidney function, digestive disorders, bowel health, anaemia and much more.
We aim to inspire and motivate our customers to make the right decisions about their health now in order to live healthier, happier and longer lives. We position ourselves as the UK adult's partner in wellbeing, empowering people to take a proactive role in managing their own health.
Health MOTs Female Cancer Risk Male Cancer Risk Vitamins & Minerals
Convenient Locations
It’s our mission to make health confidence accessible to all. That’s why we’ve teamed up with a network of high-quality venues across the UK and Ireland, conveniently located in central areas with excellent parking and transport links. This ensures you can find a venue within 20 minutes of your home.
Detailed Results
Within 8 days of your appointment, your results will be available online through our My Wellness portal. Your printed report will be sent in the mail within 21 days. The report explains each test in detail, assigning every result a flag of green, amber, or red. It also provides follow-up advice on how you could improve your results.
24/7 GP Helpline
All of our health check packages provide you with unlimited access to a 24/7 GP helpline for a year after your appointment. From tummy upsets to travel advice, the service also covers prescriptions.
Contact info
5-9 Liverpool Gardens, BN11 1RY, Worthing, United Kingdom
- 0800 652 2183
- enquiries@bluecresthealth.com
- bluecrestwellness.com
4.7
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great assessment by Sharon
Great assessment by Sharon. Well explained, professionally done and nice and quick!
February 25, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for sharing your delightful review with us.
We are delighted to hear that you had such a positive experience during your assessment with Sharon. It is great to know that she took the time to explain everything clearly and carried out the checks with such professionalism, all while keeping the appointment efficient and straightforward. We will be sure to pass on your lovely feedback to her.
Your comments truly mean a lot to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
I had a health check in Brighton
I had a health check in Brighton. Richard was friendly and professional, and didn’t rush me. He explained how and why certain tests were done. Very happy with the check.
February 20, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for taking the time to share your lovely experience with us.
We are really pleased to hear that you had such a positive experience at your health check in Brighton. It is great to know that Richard was friendly, professional, and took the time to guide you through each part of the assessment without making you feel rushed. We are glad his clear explanations helped you feel comfortable and well looked after throughout your visit.
Your kind words really means the world to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Eva explained everything clearly when I…
Eva explained everything clearly when I went for my corporate health assessment. She answered all my questions and was very articulate when explaining the different elements of the assessment, making me feel at ease and in expert hands. I was very happy with the experience.
February 24, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for sharing your positive review with us.
We are really pleased to hear that you had such a great experience during your corporate health assessment. It is wonderful to know that Eva explained everything so clearly, answered all of your questions, and helped you feel completely at ease throughout the appointment. Your comments about feeling in expert hands mean a great deal, and we will be sure to pass your kind words on to her.
Your feedback is truly appreciated. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Friendly and professional
I was put at ease by Eva, who was very welcoming and friendly and explained every process to me.
February 24, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for sharing your kind review with us.
We are really pleased to hear that you felt at ease during your appointment. It is wonderful to know that Eva was welcoming, friendly, and took the time to explain each part of the process clearly. We will make sure your kind words are passed on to her.
Your feedback truly means a great deal to us. If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Great Appointment with William at Rhinefield House
Really good appointment at Rhinefield House with William. He was charming and efficient.
Results came through after 6 days and are really useful. Well worth having done.
My AST blood reading came through as ‘unavailable’ which is disappointing as Liver function was one of my areas of concern. I’m not sure of the reason for this.
Overall definitely a 5 star rating and something I will start doing on a regular basis.
February 16, 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you very much for taking the time to leave such a thoughtful review and for your kind words about your appointment with William.
We are really pleased to hear that you found him charming and efficient, and that your results arrived promptly and were helpful.
We are very sorry to hear that your AST result was marked as unavailable, especially as this was an area of particular concern for you. This can happen from time to time and is usually due to the AST sample haemolysing in the blood. Haemolysis is a natural occurrence where the red blood cells break down, and unfortunately AST is one of the most susceptible markers to being affected by this. When this happens, the laboratory is unable to provide an accurate reading.
We would be happy to arrange a new appointment for you so we can repeat this test free of charge. Please accept our sincere apologies for the inconvenience and the delay this has caused.
If you would like us to book this for you, please contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Fantastic service!
We've used bluecrest twice now and cant fault their professionalism and customer service. We saw Neil Caines this time round and he was a very pleasant man that was friendly and knowledgeable. Would definitely use Bluecrest again and I would recommend them.
February 22, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for sharing your kind words with us.
We are so pleased to hear that you have chosen to use Bluecrest more than once and that both our professionalism and customer service have consistently met your expectations.
It is wonderful to know that your recent appointment with Neil was such a positive experience. Hearing that he was friendly, knowledgeable, and made you feel at ease truly means a great deal to us, and we will be sure to pass on your kind words to him.
Your willingness to return to us in the future, as well as your recommendation, is sincerely appreciated. If there is ever anything more we can support you with, please do not hesitate to get in touch with our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Great checkup by Eva
I booked a checkup, which was a 7 minute walk from my work. There were plenty of appointment time slots and locations available to chose from. I only waited a few minutes in the waiting room before being seen. Eva greeted me and ran through the checkup and what other options were available, with the details provided I upgraded my bloods test as I'd not had one done for a long time.
The checkup was smooth, Eva made me feel relaxed and made sure I understood everything.
Very happy with the checkup and looking forward to receiving the results.
February 23, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for sharing your lovely experience with us.
We are really pleased to hear that you found it easy to book your health assessment and that the location and appointment availability were convenient for you.
It is great to know that you were seen quickly and that your experience with Eva was so positive.
It is wonderful to hear that she made you feel relaxed, clearly explained each part of the assessment, and helped you make an informed decision about upgrading your blood test. We will make sure your kind words are passed on to her.
Your feedback truly means a great deal to us, and we are delighted to hear that you are very happy with your assessment. We hope you find your results helpful once they arrive.
If there is ever anything more we can support you with, please do not hesitate to contact our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Suhail - thank you !
My experience with Suhail Khan was great . In my first assessment the person was unable to find a vein , trying 3 times !! I can put very bruised and nauseous because of this. I was told I had to rebook book and hope the next person was able to find a vein. I was hesitant to rebook as I was worried it would happen again however Suhail put me at ease and was able to find my vein in one try!! The experience was completely different . Thanks Suhail !
February 23, 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you very much for sharing your experience with us.
We are really pleased to hear that your recent experience with Suhail was such a positive one. It is wonderful to know that they helped put you at ease and was able to find a vein on the first attempt, giving you the reassuring and smooth experience you should expect.
At the same time, we are very sorry to hear about what happened during your first assessment. Being unable to obtain a sample after multiple attempts can be uncomfortable and worrying, and we completely understand why you felt hesitant to rebook. This is not the experience we want any customer to have, and we sincerely apologise for the bruising and nausea you were left with on that occasion.
Your determination to try again, and your kind words for Suhail, truly mean a great deal to us. We will make sure your feedback is passed on to them.
If there is ever anything more we can support you with, please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Excellent service
The health assessment with Dan P was excellent- he was so kind and helpful, and I couldn't rate him more highly. He explained everything really well and was very efficient - and then went above and beyond by finding a bracelet I had dropped, leaving it safely with reception and messaging me to say that he had found it. The Bluecrest call centre are also very helpful. I would certainly recommend Bluecrest to others.
February 23, 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you very much for sharing your kind review with us.
We are so pleased to hear that your health assessment with Dan was such a positive experience.
It is wonderful to know that he was kind, helpful, and explained everything clearly, while also being efficient throughout your appointment. Hearing that he went above and beyond by locating your bracelet, ensuring it was safely left with reception, and personally letting you know, truly highlights his dedication to excellent care. We will make sure your lovely comments are passed on to him.
We are also delighted to hear that you found our call centre team helpful and supportive.
Your recommendation means a great deal to us. If there is ever anything more we can assist you with, please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
A very smooth and easy process.
A very smooth and easy process. Neil Caines made us feel very at ease, was patient and explained everything very clearly.
February 20, 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you very much for sharing your delightful feedback with us.
We are really pleased to hear that you found the whole process smooth and easy.
It is wonderful to know that Neil made you feel at ease, was patient throughout, and explained everything so clearly during your appointment. We will be sure to pass on your kind words to him.
Your feedback truly means a great deal to us. If there is ever anything more we can support you with, please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Reply from Bluecrest Wellness
Good afternoon,
Thank you very much for sharing your lovely experience with us.
We are really pleased to hear that you had such a positive experience during your assessment.
It is wonderful to know that Louise, your Health Assessment Specialist, was extremely friendly and competent throughout your appointment. We will make sure your kind words are passed on to her.
Your kind words truly means a great deal to us. If there is ever anything more we can support you with, please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Bluecrest is a total waste of money
Bluecrest is a total waste of money
When you go for you’re tests , your greeted by some kid straight out of school, your results are a very broad scope, to which my own doctor was baffled at what they actually meant,
But the main objective is to take as much money off you as possible, scaremongering. Stay well away
February 21, 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your feedback, and I am very sorry to hear about your experience. This is not the level of service we aim to provide, and we sincerely apologise for the concerns you have raised.
We have tried to give you a call today so that we could discuss this directly, as we can see you have been a valued customer with us for some time. We genuinely want to understand what happened and would really appreciate the opportunity to talk things through with you.
Please give us a call back at your convenience, and we will do our very best to assist you and resolve any concerns you may have. Our Customer Service Advisors are available on 0800 652 2183 (UK) or 1800 937 499 (ROI).
We really hope to speak with you soon so we can put this right.
Warm regards,
Thomas
Health assessment with Bluecrest
Had the opportunity for a health assessment through my private health insurance. Eva from Bluecrest has been absolutely wonderful! Thank you for your kindness.
February 19, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for sharing your feedback with us.
We are so pleased to hear that you had the opportunity to complete a health assessment through your private health insurance and that your experience with Eva was so positive.
It is wonderful to know that you found her absolutely wonderful and that her kindness made such a difference during your appointment. We will make sure your kind words are passed on to her.
Your feedback truly means a great deal to us. If there is ever anything more we can support you with, please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Highly recommend
Professional, well explained and Eva was both personable and time efficient
February 17, 2026
Unprompted review
Reply from Bluecrest Wellness
Good morning,
Thank you very much for sharing your feedback with us.
We are really pleased to hear that you found your assessment professional and well explained.
It is wonderful to know that Eva was personable and time efficient throughout your appointment. We will make sure your kind words are passed on to her.
Your feedback means a great deal to us. If there is ever anything more we can support you with, please do not hesitate to reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Guy was great
Guy was great. Kept me well informed and relaxed. Great service.
February 20, 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon
Thank you for your review. I've passed your kind words on to Guy and his manager.
Kind Regards
Rob
Stacey was professional and friendly
Stacey was professional and friendly, the space was comfortable. It was a positive overall experience.
February 18, 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon
Thank you for your review. I've passed your kind words on to Stacey and her manager.
Kind Regards
Rob
I am writing to formally express my…
I am writing to formally express my profound dissatisfaction with the Bluecrest Health Screening service I received on February 4th, 2026. The experience was markedly substandard compared to my previous Bluecrest screening at the Chiltern Hotel, and I encountered several serious issues that remain unresolved.
Firstly, the medical examination itself was concerning. The young technician conducting my screening lacked confidence, and the entire process felt like a perfunctory 'tick-box' exercise, devoid of thoroughness. More alarmingly, no proper hygiene protocols were observed during the blood collection process. This lapse in basic medical practice is unacceptable and raises significant health and safety concerns. Furthermore, the testing environment was compromised; Bluecrest had apparently rented a small, unheated room, which was both uncomfortable and unprofessional, contributing to a sense of disarray.
Secondly, and perhaps most critically, as of February 19th, 2026, I have still not received my blood test results. This is an egregious delay. After multiple attempts to contact Bluecrest, I have been given conflicting explanations: initially, I was informed the samples were "lost" due to improper labelling, and subsequently, that there was "a problem at the lab." Last Friday, I received an email stating that my results were available online, yet upon logging in, nothing was accessible. This lack of transparency and consistent misinformation is deeply troubling.
Adding to my frustration, I have been awaiting a call from your complaints team since Saturday, February 14th, which has yet to materialize. This further demonstrates a systemic failure in customer service and accountability. It is clear from reviewing numerous one-star testimonials from December 2025 onwards that these issues are not isolated incidents but rather indicate a concerning decline in your service standards.
Given the serious nature of these failings – including compromised hygiene, delayed/missing critical medical data, and a complete breakdown in communication and complaint resolution – I formally demand a full refund for the service I paid for. I expect an immediate resolution to this matter, including a clear explanation for the loss of my results and a prompt processing of my refund.
February 4, 2026
Unprompted review
Reply from Bluecrest Wellness
Good afternoon,
Thank you for taking the time to share your experience with us, and we are very sorry to hear about the issues you’ve described. This is not the standard of service we aim to provide, and we sincerely apologise for any inconvenience this may have caused.
We have added the concerns you have outlined to your ongoing complaint. Our team will continue to investigate all aspects of your experience including the issues with the appointment environment, hygiene procedures, conflicting information regarding your blood sample, and the delay in communication from our Complaints Team. Once our investigation has concluded, we will be back in touch with a full resolution.
In the meantime, if there is anything further you would like to add, please reach out to our Customer Service Advisors on 0800 652 2183 (UK) or 1800 937 499 (ROI).
Warm regards,
Thomas
Had my wellness check with Eva this…
Had my wellness check with Eva this week.
Eva is friendly and puts you at ease whilst explaining the tests
February 17, 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon
Thank you for your review. I've passed your kind words on to Eva and her manager.
Kind Regards
Rob
Great appointment.
My health assessment specialist, John, was friendly, polite and helped to keep me calm when having a blood test. I would recommend this service to others.
February 19, 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon
Thank you for your review. I've passed your kind words on to John and his manager.
Kind Regards
Rob
Health check
The Health check was performed by Eva who was very impressive, both professional and highly knowledgeable and able to answer all my questions clearly and completely. I would have no hesitation in recommending this service and rate my experience very highly.
February 19, 2026
Unprompted review
Reply from Bluecrest Wellness
Good Afternoon
Thank you for your review. I've passed your kind words on to Eva and her manager.
Kind Regards
Rob
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