The laptop arrived well wrapped and on time. It was a reassuring surprise to find the machine in great physical condition, no noticable marks or scatches, despite being C graded. The screen is bri... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Item as described, matches all the specifications listed (Processor, Ram etc..). Good honest grading for quality of used product (scratches etc..) Packed extremely well with bubble-wrap. Delivery date... See more
Company replied
Bought used through eBay, had issues with only the batteries turning up initially, but this was eventually sorted and the UPS itself arrived a few days later. It's been working fine, it had a test abo... See more
Company replied
After quite a bit of research I decided on the PC that would suit my usage and started to look on eBay for a good priced refurbished one. I had to ask several questions to confirm it would do what I e... See more
Company details
Written by the company
At Bluecybercow, we specialise in high-quality refurbished IT equipment that’s both affordable and reliable. With years of experience in the tech refurbishment industry, we’re passionate about giving great hardware a second life—helping customers save money and reduce e-waste at the same time. Whether you're a home user, small business, or tech enthusiast, Bluecybercow is here to provide you with dependable refurbished gear at unbeatable prices. Our goal is simple: to deliver value, performance, and sustainability with every purchase. 🛒 Shop smart. Buy refurbished. Trust Bluecybercow.
Contact info
Unit 4, Hooton Logistics Park Hooton Road, CH66 7NA, Ellesmere Port, United Kingdom
- 01513555482
- info@bluecybercow.com
- bluecybercow.com
4.8
Excellent
157 reviews
Replied to 25% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Excellently refurbed laptop for a great…
Excellently refurbed laptop for a great price. Very pleased👍
November 7, 2025
Unprompted review
Reply from Bluecybercow
Hi Mr Luscombe,
Thank you for your excellent review! We're thrilled to hear you're very pleased with your excellently refurbished laptop and that you found it to be a great price.
If you ever need anything else, we're always here to help! 👍
Best regards,
The Bluecybercow Team
Terrible customer services
Probably wanted to worse companies I've dealt within a long time. I bought a refurbished second-hand laptop from this company it wasn't very expensive but that's fine. I saw the deal I wanted and I was really looking forward to getting I was also looking forward to getting a second laptop from these people and I was actually really quite excited because I love old technology old laptops stuff like that. Unfortunately I ended up where's fire in my flat which I ended up nearly dying in I had third degree burned and ended up in hospital my home nearly burned down. I asked the seller and the courier to deliver the laptop to my neighbor the laptop agreed to deliver it to my neighbor and everything was fine but unfortunately neither the seller nor the courier got it right and the laptop was left where it shouldn't have been and it was stolen. For the sake of 81 pounds you would think that the company would come along especially after seeing the pictures of what happened to you and just refund your or offer to send you a replacement or an equivalent or whatever but no he drags me through an entire ordeal taking nearly free weeks to complete and I ended up having to basically reverse the charges to get my money back.. Didn't care whatsoever they don't seem to have any idea what your rights are the Consumer Rights how it works how delivery works what you are and not supposed to do and clearly had absolutely no idea how to treat a customer. We run a business for 30 years and we always took responsibility where responsibility was to be taken even if it detrimented us but the reality is this company could have claimed with the courier as it was clearly then that messed up and just refunded me taking the hit until they got the money back from them but they didn't they refused to refund me refuse to help me told me to had a process to go through and left me without my laptop. The prices of relevant I've had laptops for 5,000 pounds before I've had laptops for £50 before doesn't matter what the price is at the end of the day the customer should get what they paid for and if they don't get it then it should be refunded or someone should have the intelligence and the compassion to just sort the situation out forget the law just sort the situation out have the customer go away happy but that didn't happen here.
They have a stupid AI thing on WhatsApp so when you place an order with them they message you on WhatsApp but if you're trying messaging them back that doesn't get you anywhere.
Obviously I'm not going to recommend the company don't buy them here because they don't care about you and I'm sure that most of the time things go well but obviously when things don't go well they don't care and in this day and age if they don't care well that's a problem there are plenty of other places to go.
November 14, 2025
Unprompted review
Reply from Bluecybercow
Hi Jamie,
We're truly sorry to hear about the fire and your injuries – that must have been an incredibly difficult time, and we genuinely hope you've made a good recovery.
Regarding the delivery of your laptop, we understand your frustration with the situation. When you requested the delivery address be changed to your neighbour with "leave in a safe place" instructions, we immediately updated this with the courier as requested. Unfortunately, the courier's delivery didn't go as planned, and we understand the package didn't end up where you expected it to be.
We referred this matter to eBay's resolution team for independent review. eBay examined all the evidence, including the tracking information and delivery instructions, and determined that we were not at fault in this case. However, as a courtesy to you given the circumstances, eBay issued you a full refund of £89.99.
We understand this situation was stressful and disappointing, particularly given everything else you were dealing with at the time. While eBay's decision confirmed we followed the correct processes, we appreciate that the outcome wasn't what you hoped for initially.
We wish you all the best in your continued recovery.
Best regards,
The Bluecybercow Team
Trouble free purchase.
Delivered quickly. Simple, but effective packaging. Item as described. Happy with price. This was my 3rd attempt at buying a laptop on eBay (all different sellers). 1st was badly misdescribed, 2nd didn't turn up, so it was a great relief to have a problem free purchase from this company. Thanks.
November 7, 2025
Unprompted review
Reply from Bluecybercow
Hi TechSavvyOldie,Thank you so much for your review! We're absolutely delighted to hear that your experience with us was trouble-free, especially after the difficulties you had with previous sellers.It's great to know the laptop arrived quickly, was as described, and that you were happy with the price and packaging. Providing a reliable, hassle-free service is exactly what we aim for, and we're thrilled we could deliver that for you!If you need anything else in the future, please don't hesitate to get in touch.Best regards,
The Bluecybercow Team
The quality of product bought is excellent
Bluecybercow is a reliable seller with openness in their deals
October 30, 2025
Unprompted review
Reply from Bluecybercow
Hi Omoladun,Thank you for your excellent review! We're delighted to hear that you found the quality of your product to be excellent and that you experienced our openness and reliability firsthand.If you ever need anything else, we're always here to help!Best regards,
The Bluecybercow Team
Super fast delivery
Super fast delivery, Server as described- will use again in the next few months.. highly recommend
October 30, 2025
Unprompted review
Reply from Bluecybercow
Hi Buddyboy,
Thank you for your great review! We're thrilled to hear you're happy with the super fast delivery and that the server was exactly as described.
We look forward to serving you again in the next few months! If you need anything in the meantime, please don't hesitate to reach out.
Best regards,
The Bluecybercow Team
all great
Packaging was great, item came excellent condition, on-time and working as expected. Would purchase from these guys again
September 24, 2025
Unprompted review
Reply from Bluecybercow
Hi Darius,
Thank you so much for your wonderful review! We're delighted to hear that the packaging was great, the item arrived in excellent condition and on time, and is working exactly as expected.
We'd be very happy to serve you again in the future! If you need anything, please don't hesitate to get in touch.
Best regards,
The Bluecybercow Team
Reply from Bluecybercow
Hi Colin,
Thank you for your lovely review! We're pleased to hear you found us very helpful with good communication.
If you need anything else in the future, we're always here to help!
Best regards,
The Bluecybercow Team
as described
as described, very well packed and arrived quickly. Highly professional team!
October 24, 2025
Unprompted review
Reply from Bluecybercow
Hi Shanaka,
Thank you for your excellent review! We're delighted to hear that the item was as described, very well packed, and arrived quickly.
Our team takes great pride in professionalism, so your kind words mean a lot to us!
If you ever need anything else, please don't hesitate to get in touch.
Best regards,
The Bluecybercow Team
Very fast delivery
Very fast delivery, item exactly as described and also has to be the most well packaged item i have ever received, will defo use again 👍
October 24, 2025
Unprompted review
Reply from Bluecybercow
Hi GamerDadsHaven,
Thank you so much for this fantastic review! We're thrilled to hear about the very fast delivery and that the item was exactly as described. Being called "the most well packaged item" you've ever received is incredibly high praise – thank you!
We look forward to serving you again! 👍
Best regards,
The Bluecybercow Team
Fantastic used IT reseller
Fantastic used IT reseller. Laptop was exactly as described, great communication at all stages, amazing price, fast delivery and a decent warranty! What more could you ask for? This is the second PC I've bought from Bluecybercow and I will continue to use them in the future.
October 22, 2025
Unprompted review
Reply from Bluecybercow
Hi Adrian,
Thank you so much for this fantastic review! We're absolutely thrilled to hear that this is your second PC from Bluecybercow and that you plan to continue using us in the future.
It's wonderful to know that the laptop was exactly as described, our communication was great throughout, the price was amazing, delivery was fast, and the warranty met your expectations. That's everything we strive for!
We look forward to serving you again!
Best regards,
The Bluecybercow Team
Good communication from the start and…
Good communication from the start and dealt with problems quickly
October 28, 2025
Unprompted review
Reply from Bluecybercow
Hi John,
Thank you for your review! We're pleased to hear that we provided good communication from the start and dealt with any problems quickly.
If you need anything else in the future, we're always here to help!
Best regards,
The Bluecybercow Team
Laptops were as advertised
Laptops were as advertised. Shipping via DX was delayed as driver delivered to wrong address 4km away - go back to using DPD!
October 23, 2025
Reply from Bluecybercow
Hi Tim,
Thank you for your review! We're pleased to hear that the laptops were as advertised.
We're sorry to hear about the delivery delay with DX and that the driver delivered to the wrong address. That's certainly not the service we expect for our customers. We appreciate your feedback about returning to DPD, and we'll definitely take this into consideration.
If you need anything else or have any concerns, please don't hesitate to get in touch.
Best regards,
The Bluecybercow Team
Great store brought a laptop from there…
Great store brought a laptop from there and it works great
October 26, 2025
Unprompted review
Reply from Bluecybercow
Hi Leo,
Thank you for your great review! We're delighted to hear that your laptop is working great.
If you need anything else in the future, we're always here to help!
Best regards,
The Bluecybercow Team
I thought the whole experience was very satisfactory! Good to find reliable company for refurb gear.
I thought the whole experience was easy, swift and reliable. The MacBook was exactly as advertised and arrived quickly. The pricing was also very fair.
Great experience all round. I would definitely use them again
October 17, 2025
Reply from Bluecybercow
Thank you so much for your wonderful review! We're thrilled to hear that the entire experience was easy, swift, and reliable for you, and that your MacBook was exactly as advertised with fair pricing.
Finding a reliable company for refurbished gear is exactly what we aim to be, so your kind words mean a lot to us. We'd love to serve you again in the future!
If you need anything, please don't hesitate to get in touch.
Best regards,
The Bluecybercow Team
THE USUAL GREAT SERVICE
October 3, 2025
Reply from Bluecybercow
Hi Francis,
Thank you so much for your continued support! We're delighted to hear you received the usual great service from us.
If you need anything else, we're always here to help!
Best regards,
The Bluecybercow Team
Purchase of used laptop
Following the placing of my order, I gained the distinct impression that the supplier was deeply concerned about customer satisfaction, based on the follow-up communications I received from them. I can honestly state that the service was very good, the product I ordered was delivered timeously, securely and in good, operating condition. This last aspect was confirmed by an IT specialist who set up the device for my use.
October 21, 2025
Unprompted review
Reply from Bluecybercow
Hi Anthony,
Thank you so much for this thoughtful and detailed review! We're absolutely delighted to hear that our follow-up communications gave you the impression that we're deeply concerned about customer satisfaction – because we genuinely are!
It's wonderful to know that your laptop was delivered on time, securely, and in good operating condition, confirmed by your IT specialist. Your kind words about our service mean a great deal to us.
If you ever need anything else, please don't hesitate to get in touch.
Best regards,
The Bluecybercow Team
Great service nice prices.
Great service nice prices.
Staff really good second purchase won't be my last thank you Mickey Starr Wirral .
October 13, 2025
Reply from Bluecybercow
Hi Mickey,
Thank you so much for your great review! We're thrilled to hear you're happy with the service, prices, and that our staff impressed you on your second purchase.
We look forward to serving you again in the future! If you need anything in the meantime, please don't hesitate to reach out.
Best regards,
The Bluecybercow Team
Laptop is incredible value for money…
Laptop is incredible value for money and immaculate condition.
Perfect for my needs
October 18, 2025
Unprompted review
Reply from Bluecybercow
Hi Andy,
Thank you for your wonderful review! We're delighted to hear that your laptop is incredible value for money, in immaculate condition, and perfect for your needs.
If you ever need anything else, we're always here to help!
Best regards,
The Bluecybercow Team
Excellent seller very happy with my…
Excellent seller very happy with my purchase. I will be purchasing again
October 19, 2025
Unprompted review
Reply from Bluecybercow
Hi Richard,
Thank you so much for your wonderful review! We're absolutely delighted to hear that you're happy with your purchase.
It means the world to us that you'd consider buying from Bluecybercow again – we look forward to serving you in the future!
If you ever need anything or have any questions, please don't hesitate to reach out.
Best regards,
The Bluecybercow Team
Great value
Great value, clear and honest description, good packaging and prompt delivery
October 9, 2025
Reply from Bluecybercow
Hi Gareth,
Thank you so much for your fantastic review! We're thrilled to hear that you found great value in your purchase and that our description, packaging, and delivery all met your expectations.
We pride ourselves on being transparent and honest about our refurbished IT hardware, so it's wonderful to know this came through for you. Getting your order to you quickly and safely is always our priority!
If you ever need anything else or have any questions, please don't hesitate to get in touch.
Best regards,
The Bluecybercow Team
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