Bluefin Hoverboards Reviews 

Brought a board for a Xmas present for my child. Tried pumping tyres up and eventually they inflated. Then slowly over the days it went down again. So tried to inflate again and the valve was completely broke.

So contacted them and had to pay for it be sent to fix the issue and recieved it today 4/3/19

Omg it was dirty and the valves look totally different no dust caps and both , yes both wheel gaurds are broke and split. I’m fuming and Iv reported this to them. Avoid these people at all costs they will try get out of any situation with small print rubbish. This is disgusting who ever boxed this would know they broke it. I’m seeking legal action

I was very disappointed with this company. Ordered one hoverboard when it didn't arrive by the delivery date I contacted the company. They informed me they had too many orders so I would have to wait for delivery. They offered me a "free upgrade" to a larger model. I agreed as I was very eager for it to arrive as it was the main Birthday present. When it arrived (too late for the Birthday) I found it was too large and powerful for the child it was bought for. Contacted the comany again and asked to return it for the original order. Told I had to pay return postage which was around £90 and may have to pay an undisclosed "restockage fee". Decided to keep the item but it is yet to be used.

Tried the app does not change the speed as promsed. AWFUL

A waste of £270. Avoid Avoid Avoid.

Having had a disaster with buying a dodgy board from a dodgy company (hoversmartboards.com = rubbish!) I am relieved to report that this board and company have been fuss free from the get go and still no issues 18 months or more later. Great!

Great quality product. Built well, runs silently, we are very happy with this purchase. Good customer service too.

After spending lots of time looking at reviews and different posts on the internet i decided to buy from Bluefin. I took advantage of a fab black friday offer which included a hoverkart.
Christmas day my daughter received her beautiful hoverboard but sadly it was broken, i emailed customer services that day and got a response back the day after (didnt expect as holidays). The customer service team were so supportive at every step and we now have a new board that works like a dream. So so happy, would definitely use again.

My daughter got this Hoverboard for Christmas and she absolutely loves it. She has found it easy to use and she looks great zooming around on it. Very happy with the purchase and would highly recommend it!

Great company got my daughter a hoverboard was delivered to me in Ireland within 2 days always someone there to reply to e.mails and help if you have any worries would highly recommend bluefin 😀

Parcel arrived quickly and fully intact. It was a Christmas gift for our three boys and they haven't been off it save for the time taken to charge it whcih is very reasonable. So far, two days in, it has run smoothly without issue and has been truly entertaining - everyone in the family has had a go although the kids have mastered it more than mum and dad.

The Hoverboard is a brilliant buy that gets everybody out the house. It only takes a few hours to charge and, once it is charged, it can have sustainable battery life that lasts for about 6-7 hours. It is the best buy I have ever bought.

Excellent service from viewing product, through ordering and delivery. Had a slight ‘glitch’ with the board, but they couldn’t haven’t done any more to ensure the problem was resolved quick and effectively. Huge thanks !!!

My daughter got a hoverboard for Christmas in a package deal with a go cart. She has never been of the hoverboard and absolutely loves the go cart. The whole family have had a go. Bluefin were easy to order from and I have had no issues with delivery or their service.

Excellent service. Fantastic products and customer service is top notch. Even with my frustrated messages, the team went out of their way to help me. Sending video instructions. Brilliant!

Excelent Hoverboard, my children loves it, it’s easy to set up, they love the blue ray speakers hours of fun. I definitely recommend it.

Great shout this Hoverboard, bought as an xmas gift, very good quality, used by all on xmas day

PRODUCT: 4 STARS
SERVICE: 3 STARS
ADVICE/INSTRUCTIONS: 2 STARS

I wonder if Bluefin Trading are all they appear. I would like to know if they hide behind Feefo good reviews, only inviting customers to review when they know they will get a good response. I have not received a request to review!
With some tidying up of their website, ordering (and review) process, some minor protective adjustments to the hoverboards themselves, as well as putting a human in place of their post-order email system, Bluefin could provide a much better customer experience.

Cons
- AN ABSOLUTE MUST
Bluefin should ship all their hoverboards with rubber protective strips either already adhered or for the new owner to apply. If I had my time over I would have invested in a shed-load of 3M rubber bumpers and a silicon cover. As it stands, the first day out (Christmas day) two hoverboards were littered with deep scratches, which are inevitable on first use, and really spoiled the look of their shiny paint jobs :-(

- WHY NO SILICON?
(related to above point) The 'small print' on the Bluefin website 'advises' that a hoverboard silicon case is used with the kart, yet I couldn't find them to buy from Bluefin and one is not included as part of the hoverboard+kart bundle! (apart from a pink coloured case that appeared to be part of a specific bundle). I say 'small print' because (at the time of purchase/writing) when you buy the bundle, the same warning is not written in the specs, only when you look at the kart-only specs.

- NO RECEIPT OR CONFIRMATION!
I didn't receive an order confirmation email (had to call, rep was nonchalant "don't know, our email system must have problems").

- QUALITY CONTROL (NOT)
The claimed quality control leaves a lot to be desired - my unit was damaged to the point of being unusable. I wonder if the the box had even been opened since it left China*, it would have been hard to miss if they do perform QC. A replacement was sent 1 week later, I had to chase and then it was sent for next day delivery :-(

- WOT NO HUMAN
You cannot talk to a human once you have paid your money. Bluefin will play the great customer service to convince you to spend your money, but once you have parted with your cash any support is over email.

- CHINA or U.K.?
Quality of the hoverboards themselves appear to be on a par with other retailers - I would like to know if they all sell the same units bought from China*.

- KART CONSTRUCTION
The Kart (the seated metal frame that attaches to the hoverboard) is quite crude. It would be nice to see more design go into it with a more aesthetically pleasing look and finish. Think more scaffolding than moulded curvey lines. Kart feet-posts are easily bent (ours bent due to a small accident, by approx 20 degrees).

- WOT NO INSTRUCTIONS!
No instructions showing how to attach the kart to the hoverboard. None on the use of the 'key'. No mention of the speed warning beep. Recalibration, and other instructions, appear to be for an older/different model because some descriptions were wrong i.e.: no blue light is visible on our hoverboard when following the instructions to recalibrate.

*I mention "China" because whilst the Bluefin website heavily quotes "UK" and "German-designed", and even go as far as to distance themselves from "counterfeit Chinese" to differentiate themselves, my boxes had a sticker with China stamped on it. Would be great to get clarity on this from Bluefin.

Pros
- SAFE AND SOUND
Bluefin claim to have technology that is safe and tested in the UK. All seems well so far and I like the fact that you can leave them charging overnight where the unit will 'shut off' (confirmed with a meter). Having said that we have them on timers just in case.

- GREAT PRICES
Time things right and Bluefin's prices are very competitive - expect to pay half their standard price (Black Friday event). I don't know if realistically they ever sell at their full price however.

- EMAIL SUPPORT
After sending an email to support I received a reply after approx 6 hours explaining a replacement will be sent.

NEXT DAY, IF YOU ASK!
- Replacement sent next day, but this was after waiting one week, and I had to call to chase.

Conclusion
Overall I have been quite detailed in my critique but only because I want Bluefin to improve. I believe their hoverboards are good but with just a few little adjustments, they could be great, and their customer service likewise.

I would buy from Bluefin again but I would shop around for a better-looking kart. And of course pre-purchase the protective stuff.

I edit this review to add a star because I did finally get the item, so they do really exist and have hoverboards, already something. (My daughter hasn't used it yet and I pray to not have to evoke warranty though).
However this is a very small outfit and they are not really up to the task for the volume of action they get. There are 5 or 6 people working there total, which apparently prompted them to take customer service number off the website during the holidays because they could not cope with calls, and also prompted a 3-day delay in answering email support messages, during which time their own Facebook people answered messages but refused to help (I initially wanted to change my order, but by the time anyone paid any attention to me three days later, the item I wanted to change it to was no longer in stock). If you keep posting specials and taking momney, you shoudl also communicate with people placing orders! Someone WAS there over the holidays to update all those offers, right? I ordered in the am on Saturday 23rd December in hopes that it would be processed before Christmas and at least ready to go on the 27th, but in the end I barely got the order before New Year, 6 days later, after many emails and rather patronising messages from these people, which at one point appeared to suggest they will ship my order on condition that I remove the Trustpilot review and that they are doing me a huge favor by agreeing to ship to me at all -- all the while, the exchange drove me to tears, as I realised I was about to not get my daughter's NY present (we celebrate NY instead of Christmas). One of the 6 people working there wrote to me (about 5 times) to take issue with my Trustpilot review, he introduced himself as "head of resolutions" (remember there are only 6 people in that whole company) and communicated in what I thought unnecessarily intimidating tone-- accusing me also of "lying" in my trustpilot review, although all I did was describe my experience exactly. No one there seems a bit fazed that they made a middle aged mother of three cry, that I had to, for some reason, beg to have the item I ordered and paid for actually shipped to me, and be told they had done me a huge favour, or what sort of experience customers actually have. So don't expect to be pampered or anything, but you might get your item after fighting a small war.

After making a purchase last year, I thought I’d call bluefin this year to place an order for 3x item’s
When we got to payment I was asked if my shipping address was the same as my billing address, I said no, I want it shipped to my dads
I was then informed they need to be the same as on my debit card,
due to work, and not being home to receive the items, I was going to ship to my dads, exactly as I had done last year,
The reason I was given “we have had two many scam’s”
Well thanks for that Segway, I love being looked at as a potential ‘scammer’ you only have to look at my order from last year to see if I scammed you,
Basically if your buying gifts and want them shipped as presents, just like Amazon do, you wount be able to do this with bluefin.
I’m taking my cash and custom somewhere where they value me
Very unprofessional way to do business
Bluefin you offended and lost a returning customer along with a £400 order

Excellent right from purchase through to after care. Can't fault their customer service.