Blue Flame Gas Solutions Reviews 

283
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Needed to have a gas pipe in fire place removed ,Garry sorted it within a few days Been using Blue flame for 3 years now, would highly recommend for any work you require

Company replied

Rated 5 out of 5 stars

Garry came out and gave a good quote 24 hours after filling in the web form following a complete boiler failure. He went above and beyond to fit a new install in within 48 hrs with John completing th... See more

Company replied

Rated 5 out of 5 stars

Perfect service. Turned up on time in a smart uniform to give us a friendly no obligation quote, answered all our questions honestly & gave great advice . Updated us by email & text without us having... See more

Rated 5 out of 5 stars

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boi... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber

Written by the company

Blue Flame Gas Solutions is a family-run business offering expert heating, plumbing, and electrical services across South Wales—Established in June 2015, we are now in our 11th year, proudly serving homeowners in Cardiff, Newport, Bridgend, Swansea, and surrounding areas. —————————————————————————————————————— We specialise in affordable boiler cover, central heating cover, plumbing cover, and electrical cover, giving homeowners peace of mind all year round. If you’re looking for a new boiler installation, we offer professional advice, fast turnaround, and competitive boiler quotes with no pressure or hidden fees. —————————————————————————————————————— As a Which? Trusted Trader, we’re known for honest pricing, reliable workmanship, and personal service. We’re not a big corporate with multiple layers — we’re a small, dedicated team you can reach directly. —————————————————————————————————————— There are no call centres, no long waits, and no being passed from person to person—You can even WhatsApp our team directly—quick help and fast communication. —————————————————————————————————————— We provide—full aftercare on all boiler installations and boiler cover options inc.plumbing and electrical. —————————————————————————————————————- From fast boiler quotes to long-term home cover, Blue Flame Gas Solutions is the local reliable choice for heating, plumbing and electrical services across South Wales. ——————————————————————————————————————- Thank you for choosing a local business you can count on.


Contact info

5.0

Excellent

TrustScore 5 out of 5

283 reviews

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5.0

All reviews

(283)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service - helpful, quick response to queries. Clean, efficient and competitively priced. Recommended!

December 4, 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thank you Carol for your 5 ⭐️ customer Review, really appreciate your comments.

Always good to know we have provided a great competitive service from start to finish.

Thank you for your recommendation on your experience to others through Trustpilot

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

Excellent service from start to finish and after-sales second to none!

I would definitely recommend Garry and the boys for any heating requirements. No job is too big or small and they are all very helpful.
You're in safe hands with Blue Flame Gas Solutions!

November 27, 2018
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Reply from Blue Flame Gas Solutions

Thank you very much for your 5 ⭐️ review, and really appreciate your recommendation to others on your experience with Blue Flame, as letting people know of the excellent service you received from start to finish including our after sales goes a long way, as we always strive to be the best and with a dedicated team it a true testament to the effort all put into each job we do.

Thank you again

Julie - Admin.
Blue Flame Gas Solutions

Rated 5 out of 5 stars

professional and friendly company

Garry was very helpful from my initial enquiry, and explained what would be our best option. Leon arrived right on time to do the job and i have no hesitation in recommending him.

November 21, 2018
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Reply from Blue Flame Gas Solutions

Thank you Christine for leaving a 5 ⭐️ review and really grateful for your comments where from initial contact we met your expectations and you found our team both friendly and professional.

Really appreciate your recommendation on your experience with Blue Flame as this always very helpful to inform new customers.

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Huw for your 5 ⭐️ review, really grateful for your comments as it highlights as a company we continue to provided existing customers a reliable and professional service.

Your recommendation to others on your experience with Blue Flame is appreciated and very helpful.

Many thanks

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

The heating engineer to use

I can’t recommend Blue Flame Gas Solutions Ltd highly enough. They provide the competitively priced, prompt, and efficient service we hope to get but rarely do. Garry Lloyd and Leon Rowlands are a pleasure to deal with; personable and considerate. They go the extra mile ensuring the work is done with the minimum of disruption and providing thorough answers to any queries even phoning/visiting after the work to ensure everything is in order. Truly a 5 star service!

November 10, 2018
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Reply from Blue Flame Gas Solutions

Thank you Denise. What a lovely 5 ⭐️ review, we are very grateful for your feedback as It great to meet and work with customers who truly value the personal touch.

We are a small business and strive to go that extra mile and ensure we provide a competitive, quality service, always being mindful to take care of peoples homes as we go and it lovely you have this acknowledged this.

Thank you again for choosing Blue Flame Gas Solutions and appreciate your recommendation to others on your experience.

Julie - Admin
Blue Flame

Rated 5 out of 5 stars

Good workers

Very good service. Quick and efficient installation. Would recommend to all

November 6, 2018
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Reply from Blue Flame Gas Solutions

Thanks David for your 5 ⭐️ customer Review, we really grateful for your comments as it pleasing to know we met all your expectations, with the install work completed efficiently and on time.

We also appreciate your recommendation on your experience with Blue Flame to others which is always very helpful

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

prompt to respond and communicate

Very prompt to reply for quote, and queries. Explained different options. Appreciated prompt communication. Carried out what they said, and followed up to ensure I was happy with outcome.Neat and tidy. Yes I would recommend and use again.

November 6, 2018
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Reply from Blue Flame Gas Solutions

Thanks Helen for your 5 ⭐️ Happy customer Review and really appreciate your comments.

Always good to know we have provide a great competitive service from start to finish.

Thank you for your recommendation on your experience to others through Trustpilot

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

I would recommend Blue flame gas…

I would recommend Blue flame gas solutions to anyone. They fitted a new boiler for me. They were competitively priced, prompt, and a clean no mess in and out job. It was a pleasure doing business with them. Thank you Gary and Leon

November 6, 2018
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Reply from Blue Flame Gas Solutions

Thank you Jan for your 5 ⭐️ Customer Review.

We really appreciate your ongoing support and it our pleasure to know we provide a good service, are competitive and respectful of people’s homes, keeping any disruption during work to a minimum.

Thank you again for your high recommendation to others through Trustpilot

Julie - Admin Blue Flame Gas Solutions

Rated 5 out of 5 stars

Thank you for your excellent service

Thank you for your excellent service. Installed a new boiler. I would certainly recommend them.

October 30, 2018
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Reply from Blue Flame Gas Solutions

Thanks Ali for your 5 ⭐️ Customer Review.

Really appreciate your comments as always good to have great positive feedback.

Thank you for your recommendation to others on Trustpilot


Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

Excellent Service

Just had a new boiler fitted by Blue Flame, totally professional from start to finish. Turned up when they said they would and worked quickly & cleanly. Both Garry & Leon were extremely helpful. From my experience I would definitely recommend to anyone.

October 30, 2018
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Reply from Blue Flame Gas Solutions

Thank you Ian for your 5 ⭐️ Review, we really appreciate your comments on your experience with Blue Flame from start to finish, always good to have positive feedback from our customers and pleased you found we were a friendly team and a professional service.

Thank you for your high recommendation to others.


Julie - Admin Blue Flame Gas Solutions

Rated 5 out of 5 stars

Excellent Service

Excellent Service! Highly recommend! The engineer (Garry) came to service my boiler and went out of his way to fix numerous unrelated problems. Very happy customer. Friendly, professional and highly reliable.

October 30, 2018
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Reply from Blue Flame Gas Solutions

Thank you Rhian for your 5 ⭐️ Happy Customer Review.

Really appreciate your comments and your high recommendation to others on our friendly, reliable service.

Thank you

Julie - Admin Blue Flame Gas Solutions

Rated 5 out of 5 stars

Great service

Great service - diolch

October 29, 2018
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Reply from Blue Flame Gas Solutions

Thanks Paul for your 5 ⭐️ Review.

Always good to receive great feedback from new and existing customers..much appreciated.

Thank you for your ongoing support

Garry - Blue Flame Gas Solutions

Rated 5 out of 5 stars

Combi boiler replacement

If you want a reliable trustworthy company whose customer service and quality of workmanship is second to none give Garry a ring. You will not be disappointed.

October 24, 2018
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Reply from Blue Flame Gas Solutions

Thanks Jeff for your 5 ⭐️ Review really you appreciate your comments on the of our quality of workmanship, and us being second to none....it’s a great recommendation of your experience to inform others and it means a lot.


Garry - Blue Flame Gas Solutions

Rated 5 out of 5 stars

Great service, highly recommend

Great service. Really helpful when recommending a new boiler and quick turnaround in getting my new boiler installed when my old one died. Highly recommended.

October 22, 2018
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Reply from Blue Flame Gas Solutions

Thank you Jonathan for your 5 ⭐️ Review

Always appreciate great feedback and to know you found us really helpful with quick turnaround.

And thank you for your high recommendation of Blue Flame to others.

Julie - Admin Blue Flame Gas Solutions

Rated 5 out of 5 stars

All work done to very high standards

All work done to very high standards! And blue flame are really reliable I really recommend them 10 out of 10

October 22, 2018
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Reply from Blue Flame Gas Solutions

Thanks Garry for your 5 ⭐️ Review and appreciate your feedback on our reliability and high standards of workmanship.


And really grateful for your recommendation of 10 out 10 to others through

Julie - Admin Blue Flame Gas Solutions

Rated 5 out of 5 stars

Great company all round

Great company. The boys are very good and clean and Gary always responds to any query. would def recommend

October 20, 2018
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Reply from Blue Flame Gas Solutions

Thank you Andrea for your 5 ⭐️ Review always appreciate great customer feedback on their experience.

Pleased you chose us and that you find us a great company and for your high recommendation to others


Julie - Admin Blue Flame Gas Solutions

Rated 5 out of 5 stars

Excellent service

Excellent service! What more can i say??

October 13, 2018
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Reply from Blue Flame Gas Solutions

Thanks Alfie, really appreciate your 5⭐️ Review on Trustpilot.

So pleased you found all our work was completed to an excellent standard.

Thank you for choosing Blue Flame Gas Solutions

Julie - Admin

Rated 5 out of 5 stars

Honest, reliable and competively priced

I asked Garry to come and give us a quote following me having a quote from another well known company. He came out himself to give the quote and there was no sales men just a decent guy coming out to inspect the job. He then emailed me a quote with which I was more than happy with the quote as he had beaten the other company by £800 which with them included giving me £200 off for the old boiler. I contacted Garry on the Saturday. The Monday he came out inspected the job and give me a quote all within a few hours.

Garry agreed to come and do the job on the Friday for me as we had been without heating explaining that he had already committed to another job for 2 days. On Friday they arrived promptly as agreed and competed the job. We had a 30 year old boiler removed and a new boiler fitted including having to change the location of the flue. The team cleaned up as they worked and ensured that there was no mess left. Before he left he ensured that he showed us how to use the system and as we do not use the timer did not over complicate things when showing us how to use our new system. I cannot recommend Garry and his team enough. They are honest, hard working and reliable guys who are also very friendly. With the weather that we had we were expecting there to be a delay because part of the work required them to be outside but they did not and knuckled down and got the work done. We are more than happy with our new system and cannot recommend these guys enough.

October 13, 2018
Unprompted review
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thank you Sara. What a lovely 5 ⭐️ Review, I really appreciate your kind words. It’s really great to meet and work with customers who truly value the personal touch.

We are a small business and strive to go that extra mile and ensure we provide a quality service, take care of peoples homes as we go and lovely you have this acknowledged this.

Thank you again for choosing Blue Flame Gas Solutions and your comments highly reccomendung us to others.

Garry

Rated 5 out of 5 stars

Excellent service

Excellent service. Clean, quick and very supportive.

October 11, 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Neil really appreciate your 5⭐️ Review pleased you found all work completed efficiently and to an excellent standard of service while keeping any disruptions to a minimum.

Thank you for choosing Blue Flame Gas Solutions

Julie - Admin

Rated 5 out of 5 stars

I have no hesitation in recommending…

I have no hesitation in recommending Blue Flame to everyone. I very recently had my boiler changed ( my old system was 35 years old) . Garry and his mate arrived right on time and worked really hard to get the job finished in two days. The end result is amazing! The guys were lovely and the work had been completed to an exceptionally high standard. There was no mess at all, and there was nothing left fir me to dispose of. What can I say? Well done Blue Flame , thanks you for an amazing job. Cheers. Rachel

October 4, 2018
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Reply from Blue Flame Gas Solutions

Thank you Rachael for your 5 ⭐️ Review, I really appreciate your kind comments. It’s really great to meet and work with customers who truly value the personal touch and appreciate the attention to detail and the quality of the work we do.

We are a small business and strive to go that extra mile and ensure we provide a prompt efficient service always striving to take care of peoples homes as we go and getting the work completed in the least disruptive way. lovely you have this acknowledged this.

Thank you again for choosing Blue Flame Gas Solutions and your comments highly reccomending us to others.

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