Blue Flame Gas Solutions Reviews 

283
TrustScore 5 out of 5

5.0

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Rated 5 out of 5 stars

Needed to have a gas pipe in fire place removed ,Garry sorted it within a few days Been using Blue flame for 3 years now, would highly recommend for any work you require

Company replied

Rated 5 out of 5 stars

Garry came out and gave a good quote 24 hours after filling in the web form following a complete boiler failure. He went above and beyond to fit a new install in within 48 hrs with John completing th... See more

Company replied

Rated 5 out of 5 stars

Perfect service. Turned up on time in a smart uniform to give us a friendly no obligation quote, answered all our questions honestly & gave great advice . Updated us by email & text without us having... See more

Rated 5 out of 5 stars

Had a new condenser boiler fitted. Carl did a fantastic job. He was professional, polite and thorough. He made sure boiler and the new Hive control was working before he left. He left no mess, old boi... See more

Company replied

Company details

  1. Boiler and Heating Service
  2. Gas Engineer
  3. Gas Installation Service
  4. Heating Contractor
  5. Plumber

Written by the company

Blue Flame Gas Solutions is a family-run business offering expert heating, plumbing, and electrical services across South Wales—Established in June 2015, we are now in our 11th year, proudly serving homeowners in Cardiff, Newport, Bridgend, Swansea, and surrounding areas. —————————————————————————————————————— We specialise in affordable boiler cover, central heating cover, plumbing cover, and electrical cover, giving homeowners peace of mind all year round. If you’re looking for a new boiler installation, we offer professional advice, fast turnaround, and competitive boiler quotes with no pressure or hidden fees. —————————————————————————————————————— As a Which? Trusted Trader, we’re known for honest pricing, reliable workmanship, and personal service. We’re not a big corporate with multiple layers — we’re a small, dedicated team you can reach directly. —————————————————————————————————————— There are no call centres, no long waits, and no being passed from person to person—You can even WhatsApp our team directly—quick help and fast communication. —————————————————————————————————————— We provide—full aftercare on all boiler installations and boiler cover options inc.plumbing and electrical. —————————————————————————————————————- From fast boiler quotes to long-term home cover, Blue Flame Gas Solutions is the local reliable choice for heating, plumbing and electrical services across South Wales. ——————————————————————————————————————- Thank you for choosing a local business you can count on.


Contact info

5.0

Excellent

TrustScore 5 out of 5

283 reviews

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5.0

All reviews

(283)

13 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Had a yearly service today. Very thorough and very clean, took almost two hours. Very good value. I’ve used them before and will always use them in future

September 18, 2018
Unprompted review
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Carolyn really appreciate your 5⭐️ Review pleased to know all completed in good time and was good value and prompt service.

Thank you for your ongoing support with Blue Flame Gas Solutions.

Julie - Admin

Rated 5 out of 5 stars

Punctual

Punctual, informed us thoroughly. went above and beyond - which we are truly grateful for! Will continue to use Blue Flame for our plumbing needs including servicing. Thank you!

September 13, 2018
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Reply from Blue Flame Gas Solutions

Thank you both. really appreciate your 5⭐️ Review and you found all work completed on time, to an excellent standard and your kind comments of us going above and beyond...

Thank you for choosing Blue Flame Gas Solutions and for your ongoing support.

Julie - Admin

Rated 5 out of 5 stars

Installation of a new boiler

Very good from the first consultation to completion of installation

September 12, 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Janet really appreciate your 5⭐️ Review and pleased you found all work completed was to a really good standard from start to finish.

Thank you for choosing Blue Flame Gas Solutions

Julie - Admin

Rated 5 out of 5 stars

Replaced our central heating

Replaced our central heating, excellent service from a friendly, local business. Would highly recommend.

September 10, 2018
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Reply from Blue Flame Gas Solutions

Thanks Jeff really appreciate your 5⭐️ Review and your kind words. Really pleased you chose us and you found all work completed was to an excellent standard.

Thank you for choosing Blue Flame Gas Solutions and your ongoing support

From your friendly local business.

Julie - Admin

Rated 5 out of 5 stars

Brilliant heating system a first class…

Brilliant heating system a first class service and top workmanship by the company

September 9, 2018
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Reply from Blue Flame Gas Solutions

Thank you Mr Evans, we really appreciate your 5⭐️ Review and that you found our company 1st class and all work completed was to an excellent standard of craftsmanship.

Thank you for choosing Blue Flame Gas Solutions

Julie - Admin

Rated 5 out of 5 stars

On time,great communication

On time, great communication, very clean and tidy. Extremely happy with the service. Would certainly recommend them.

September 7, 2018
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Reply from Blue Flame Gas Solutions

Hi Teresa

Thank you for your 5⭐️ Review its much appreciated.

Pleased we met all your expectations through the install and also for your kind recommendation of Blue Flame Gas Solutions to others.

Julie - Admin

Rated 5 out of 5 stars

An honest, hard working and dedicated team!

An honest, hard working and dedicated team of experts. You cannot ask for more. I have used Blue Flame Gas Solutions personally and through my business for a couple of years and I cannot fault any part of their service. Highly recommended!

September 4, 2018
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Reply from Blue Flame Gas Solutions

Thanks Tom really appreciate your 5⭐️ and your kind words, always good to maintain customers who appreciate the work we do and our dedicated team.

Thank you for your ongoing support.


And thank you for your continued business with Blue Flame Gas Solutions

Julie - Admin

Rated 5 out of 5 stars
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thank you for your 5⭐️ Review very much appreciated to know you found we provided an excellent service and for your high recommendation to others who may be considering Blue Flame Gas Solutions.

Thanks again.

Julie - Admin

Rated 5 out of 5 stars

Friendly, professional and punctual!

Was available to complete boiler service at short notice. Called ahead with an expected arrival time which was great. Friendly and professional service!

August 23, 2018
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Reply from Blue Flame Gas Solutions

Thanks Chris really appreciate your 5⭐️ Review and you found the team friendly and we provided a prompt and professional service.

Thank you again for choosing Blue Flame Gas Solutions

Julie - Admin

Rated 5 out of 5 stars

Very happy with blue flame

Very happy with blue flame. Found the problem and fixed it in no time at all. Thank u very much

August 20, 2018
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Reply from Blue Flame Gas Solutions

Thanks both, really appreciate your 5⭐️ Review and I was able to resolve your problem and for your endorsement of Blue Flame Gas Solutions.

Regards

Garry

Rated 5 out of 5 stars

Excellent service from initial meeting.

Excellent service from initial meeting with Garry through to completion. All work was done by a professional team who ensured everything went like clockwork keeping my home clean and tidy with dust sheets over the floors.. I would definitely have no hesitation in recommending the company. Turned up on time and did what they said they would do. No fuss, no bother. Great service.

August 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great job

Great job, the whole thing was very easy to deal with, excellent craftsmen, punctual, polite, clean and good value too.

August 15, 2018
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Reply from Blue Flame Gas Solutions

Thanks Tony really appreciate your 5⭐️ Review and to know you found all work completed was to an excellent standard of craftsmanship.

Thank you for choosing Blue Flame Gas Solutions

Julie - Admin

Rated 5 out of 5 stars

From Gary

From Gary, who set everything up, to Leon who fitted the boiler, the service was excellent and we really recommend this company to everyone. Leon arrived on time and the work was finished by 2pm. Everything was left clean and tidy.

August 13, 2018
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Reply from Blue Flame Gas Solutions

Thanks James for you 5 ⭐️ Review and kind words about the excellent service you received from our team.

Thank you for your experience and recommendation of Blue Flame Gas Solution to others

Julie - Admin

Rated 5 out of 5 stars

would recommend this company.excellent…

would recommend this company.excellent workers

August 11, 2018
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Reply from Blue Flame Gas Solutions

Thank you Farag for you kind 5⭐️ Review and your recommendation of Blue Flame Gas Solution to others.

Many thanks


Julie - Admin

Rated 5 out of 5 stars

Professional and punctual.

This is the first time I have booked 'Blue Flame' to service my boiler. Garry was professional when making the booking and Leon was punctual at the appointment time too. I was so pleased with them I have booked them to service my gas fire. Leon is a nice chap and worked quickly and tidily. I recommend them highly, and the fact that they care what people think about their performance, by using Trustpilot, speaks volumes! Thank you both, Diolch!!

August 10, 2018
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Reply from Blue Flame Gas Solutions

Thank you for your 5 ⭐️ Review and you appreciate you found our prompt and professional service allowed you to choose us...

And thank you for your high recommendation to others through Trustpilot

Julie - Admin
Blue Flame Gas Solutions

Rated 5 out of 5 stars

Excellent Service

I would highly recommend Blue Flame Gas Solutions. They provide an excellent service. They are very reliable and Garry and his staff are friendly, professional and very helpful.

August 8, 2018
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Reply from Blue Flame Gas Solutions

Thanks Simon for you 5⭐️ Review, really appreciate your comments and you found all work completed was professional and all to a high standard.

Pleased to know you would highly recommend Blue Flame Gas Solutions to others as we offer an excellent service.

Thank you

Julie - Admin

Rated 5 out of 5 stars

Garry Lloyd picked up my request for a…

Garry Lloyd picked up my request for a visit to check out a leaky radiator within a few hours and after I sent him pictures of the rusting radiator he attended my house within two days having purchased the replacement radiator and fitted a brand new one, all at the same time. I was grateful for the speed of response as a leaky bathroom radiator could cause issues for the ceiling! Garry and his team were great

August 3, 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Trisha for your kind 5 ⭐️ Review, really appreciated.

Always a pleasure to try and offer a good service and to help new or existing customers.

Thank you

Garry Blue Flame gas Solutions

Rated 5 out of 5 stars

I would highly recommend this company…

I would highly recommend this company to anyone. They were friendly but professional and carried the work out to a high standard in very efficient and timely manner. This company is trustworthy.

July 28, 2018
Unprompted review
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Jason

Really appreciate your 5 ⭐️ Review, and to know you would highly reccomend Blue Flame to others.

Pleased you found the our service team friendly and professional and all work was carried out to a high standard from start to finish.

Thank you for choosing Blue Flame Gas Solutions

Julie -Admin

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Gary and his team were fab from start to finish, clear pricing, no pressure sales, great aftercare, explained all options available.

July 28, 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Joannne, Really appreciate your 5 ⭐️ Review, and to know you would highly reccomend Blue Flame to others.

Lovely to know you found the our service was good from start to finish and that you didn’t feel any sales pressure, allowing you to make the decision.

Thank you for choosing Blue Flame Gas Solutions

Julie -Admin

Rated 5 out of 5 stars

Excellent Family Run Business

I used this company for the first time following my combi write off.

All appointments were on time , punctional and straight to the point. I was impressed by their expert knowledge from the first visit to the completed installation.
I had a combination boiler, magnastt filter and mains pressure reducer For the extended warranty.

Their quote was presented in an understandable format. The workmanship was faulless, clean and neat including cutting existing wall tiles to accomodate the replacement boiler. Dust sheets protected my carpets and everything was hovered afterwards. No evidence of any work being carried out in my house at the three places.

All workings for the new equipment was explained by the installation engineer. There was a final visit by the company manager who visually checked the work for customer quality and satisfaction.

It was nice to have good clean knowledgable company working for me.
Albeit the company is local to my postcode CF42. I have recommended them to my family members for breakdowns, service and plumbing based on my experience. Finally their price was very competitive and I thank them for their work.

RM

July 20, 2018
Blue Flame Gas Solutions logo

Reply from Blue Flame Gas Solutions

Thanks Ronald for your kind 5⭐️ review. So pleased you appreciated the advice and experience given from the outset and we were able to complete your install and you were extremely satisfied with the end results.

It’s so nice of you to acknowledge the detail and level of care we took throughout, including keeping any disruption in your home to a minimum.

It is important to us we deliver a quality service and love to hear such positive reviews.

Thanks you

Julie - Admin

blue Flame Gas Solutions

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