blue self storage Reviews 1,426

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and personalized approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the well-maintained facilities and the smooth user experience, including secure access and clean units.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting excellent, professional, and seamless... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and simplicity of the process. Many... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Ideal place to store our caravan over the last 4 years. The site is very very secure, regular feedback on FB. Easy to use the cleaning station, free air and water and waste water disposal. Ov... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

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Rated 5 out of 5 stars

Simple and efficient

Simple and efficient, very safe storage clean and tidy, excellent security all around. Well definitely be using in the future when required.

December 8, 2025
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Reply from blue self storage

thank you for your review,we are glad you had a positive experience

Rated 5 out of 5 stars

Excellent service

Excellent service - great storage but that is to be expected. What makes it a great experience is the friendly, helpful and responsive staff who make the whole experience easy. Would highly recommend

December 11, 2025
Unprompted review
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Reply from blue self storage

thank you for your lovely review, glad you had a posiexperience

Rated 5 out of 5 stars

So easy to deal with

No hassle at all in getting my vehicle details changed…Bernie sorted it all out on the back of a very brief email to the office.

December 3, 2025
Unprompted review
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Reply from blue self storage

thank you for your review, glad you had a good experience

Rated 5 out of 5 stars

Keeping it simple.

A good simple booking system, and help by Alex Diviani, the process was completed even quicker.

December 2, 2025
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Reply from blue self storage

thank you for your lovely review, glad you had a good experience

Rated 5 out of 5 stars

Really easy straight forward process

Really easy straight forward process, fast paced and brilliant customer service. Thank you also for helping with recommending recovery service close by absolutely brilliant service. Highly recommended service.

November 28, 2025
Unprompted review
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Reply from blue self storage

thank you for your 5* review we are glad you found the porcess quick and easy

Rated 5 out of 5 stars

Great service

Just turned up not knowing the procedure. Met Bernadette who talked me through the process and was very helpful in sorting it all out.

November 27, 2025
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Reply from blue self storage

We like to make things as easy as possible for our customer's. Thank you for a very kind review 😊

Rated 5 out of 5 stars

Secure storage facility

Met Bernie today she showed us around. Really impressed with the set up and feel confident that our caravan will be safe . Bernie was very friendly and explained about the facilities on site . Thank you .

November 28, 2025
Unprompted review
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Reply from blue self storage

I'm so pleased you were happy with everything. Thank you for the lovely review 🙂

Rated 5 out of 5 stars

Wanted to change my existing unit to a…

Wanted to change my existing unit to a larger version.
Really helpful & all was sorted & set up same morning.

November 27, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. Glad I could make the transfer quick and easy for you! Regards, Sharon

Rated 5 out of 5 stars

Ive had a great experience with Sharon…

Ive had a great experience with Sharon the manager at Blue self storage Wentloog. She always Professional, friendly and extremely helpful. Everything is so well maintained, secure and run very efficiently thanks to Sharon. Any questions or issues are dealt with quickly and she will always go the extra mile to help. I highly recommend this facility because of the excellent management.

November 27, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the glowing review!! Regards, Sharon

Rated 5 out of 5 stars

Blue Self Storage Wentloog - Motorhome

The site: Easy to access, all big roads used by lorrys to get there from A470/M4 so no problem with motorhome of any size. Ours is only 6.1m but might be relevant for others :). Enormous compound, really really taken back by how organised and enormous everything is. Security to get in, all fenced off, patrols, dogs, etc etc. Feels very secure anyway.

The facilities: Top job on these to be fair, not something they needed to add but its going to make life much easier to bring home a full serviced motorhome with water/empty waste/pumped up tyres/clean etc. Really impressed with them, all huge aswell roads/bays for cleaning its fully designed and thought about not just a field.

The people: Bernie, Courtney, and Sharon were all incredible throughout the process from enquiry to motorhome in storage. Even though I left it months in between. Cannot fault them.

Deffo feels like we made a good choice so far anyways :)

November 20, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for taking the time to share such a detailed review. We’re thrilled to hear that the site layout and access worked perfectly for your motorhome — we always want to make sure things are as easy and stress-free as possible, no matter the size of the vehicle.

It’s great to know you were impressed with the security and facilities too. We’ve put a lot of thought into making sure everything is convenient, organised and secure, so your feedback really means a lot to us.

Bernie, Courtney and Sharon will be over the moon to hear your lovely comments — they always aim to provide the very best support from start to finish.

We’re delighted you feel confident in your choice, and we’re here for anything you may need going forward.

Rated 5 out of 5 stars

Blue storage Cardiff

The application form was very easy to fill out. Excellent prices, fantastic site, 24 hour security, guard dogs patrolling the grounds. Everything i wanted in a storage company. So professional from start to finish, in my opinion the best storage company in Cardiff. A+++++

November 14, 2025
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Reply from blue self storage

Thank you so much for your fantastic feedback!.We’re really pleased to hear that you found the application process simple and that our pricing, facilities and security gave you confidence in storing with us.

Our team works hard to provide a professional and reliable service, so it means a lot to know we’ve made such a positive impression.

Thanks again for choosing us — we truly appreciate your support and recommendation A+++++ 😊

Rated 5 out of 5 stars

Really helpful and quick service to…

Really helpful and quick service to organise a storage container for me.
From start to finish the whole experience was no stress at all. Thank you 😊

November 11, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for your kind words. We’re really pleased to hear that everything was quick, helpful, and stress-free for you. If you need anything at all while you’re with us, just let us know — we’re always happy to help 😊

Rated 5 out of 5 stars

Sharon was the most wonderful…

Sharon was the most wonderful representative. She was kind, engaging and knowledgeable. I felt like I was being taken care of by a good friend. I will recommend this service as long as people like her are at the leading. Thank you for you time and service.

Warm regards,
Rob Short

November 11, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for your wonderful feedback. We’re delighted to hear that Sharon made such a positive impression — she truly is a fantastic member of the team, and your kind words will mean a lot to her.

We’re thrilled that you felt so well looked after, and we really appreciate your recommendation. If there’s anything you ever need in the future, we’re always here to help.

Rated 5 out of 5 stars

Extremely helpful !!

Sharon is very helpful and efficient in every query I have enquired about.
I have been dealing with Sharon and blue storage for more than 14 years

Kind Regards, Khristine 114 - 117

November 7, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for your lovely feedback and for being with us for over 14 years — your loyalty truly means a lot. We’re delighted to hear that Sharon has consistently been helpful and efficient with all your queries. She’s a valued member of the team, and your kind words will definitely make her day.

If there’s ever anything you need, we’re always here to help.

Rated 5 out of 5 stars

Excellent service

Excellent service, easy sign-up, and clean drive-up storage containers at great prices. Highly recommended—will definitely be back!

September 23, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. We try to make things as simple as possible. Looking forward to you returning! Regards, Sharon

Rated 5 out of 5 stars

Easy to sign up

Very user friendly

November 1, 2025
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Reply from blue self storage

Thank you so much for the 5* review. Hope you have settled into our Bridgend facility! Regards Sharon

Rated 5 out of 5 stars

Excellent customer service...

I have used Blue Storage at both sites in Cardiff for several years. An excellent customer service experience with all of the staff including Sharon Shillabeer. I would not hesitate to use Blue Storage again if required in the future.

November 9, 2025
Unprompted review
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Reply from blue self storage

Thank yuo so much for the 5* review. We will always be happy to have you back!! regards, Sharon

Rated 5 out of 5 stars

Quick and simple to set up and receive…

Quick and simple to set up and receive our access and key to the container, the site is very well layed out,

2 months half price deal as well,
Couldn’t be better

October 31, 2025
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Reply from blue self storage

Thank you for the 5* review. Hope you have settled in Treforest! Regards, Sharon

Rated 5 out of 5 stars

Excellent.

November 8, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. Kind regards, Sharon

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