blue self storage Reviews 1,426

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 264 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and personalized approach. The service provided is frequently described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the well-maintained facilities and the smooth user experience, including secure access and clean units.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the team for being helpful,... See more

Service

Users describe positive interactions with service, highlighting excellent, professional, and seamless... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the helpfulness,... See more

User experience

Consumers find the user experience to be positive, highlighting the ease and simplicity of the process. Many... See more

Facilities

Customers consistently note positive experiences with facilities. Reviewers frequently praise the cleanliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. We used their storage container at Treforest while we were moving, and found them to be reliable, friendly, and professional throughout. We have also had our ca... See more

Company replied

Rated 5 out of 5 stars

Ideal place to store our caravan over the last 4 years. The site is very very secure, regular feedback on FB. Easy to use the cleaning station, free air and water and waste water disposal. Ov... See more

Company replied

Rated 5 out of 5 stars

Cardiff Blue storage is an excellent facility. We feel very reassured that our caravan is safe there with the CCTV and controlled entry/exit with on site security staff. The office staff are very ple... See more

Company replied

Rated 5 out of 5 stars

We have stored a caravan here for over 10 years and would not go anywhere else. You 24/7 access 365 days of the year and there are also excellent washing facilities. Security is top notch and everyone... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Automobile Storage Facility
  3. RV Storage Facility
  4. Storage Facility

Written by the company

Formerly Cardiff Self Storage, we have been operating from our flagship Wentloog site since 1988. We offer smart and affordable storage. Our site offers 24/7 365 security controlled access including patrol dogs and hi-tech CCTV. Great value storage units, caravan & motorhome storage, car storage (both domestic and fleet), HGV storage, compound space, whatever your storage requirements we can help. We hold the UK Container Operator site of the year award 2023 and are proud to be the first site in Wales to achieve a Platinum award, the highest possible accreditation from CaSSOA.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Everything was explained clearly

Everything was explained clearly, staff were very helpful and polite, we are putting our campervan into storage for the first time wasn't sure what to expect

November 6, 2025
Unprompted review
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Reply from blue self storage

Thank you Russell for the 5 star review, I'm sure you will be very happy here at blue 😊

Rated 5 out of 5 stars

Swapped over caravans today….Very easy…

Swapped over caravans today….Very easy to change details ….Bernie made the whole experience very easy…..Thoroughly recommend Blue Self Storage to store a caravan….security is second to none🙂

November 5, 2025
Unprompted review
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Reply from blue self storage

Thank you, Mark, and I agree our security team are amazing 🙂

Rated 5 out of 5 stars

Very easy to deal with Blue Storage I…

Very easy to deal with Blue Storage I had a pre tour of the facilties and a quote prior to signing up. When I took my caravan to the site I was guided through the security and taken to my pitch by Bernadette

October 28, 2025
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Reply from blue self storage

Thank you, Les. I'm happy to hear things were easy for you. Welcome to Blue.

Rated 5 out of 5 stars

Caravan storage

From phoning to arrange storage the service has been amazing . Nothing too much trouble and questions answered fully . Thank you for letting us store our caravan with Blue Storage x

November 4, 2025
Unprompted review
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Reply from blue self storage

Thank you Gillian for the lovely review 🙂

Rated 5 out of 5 stars

BLUE SELF STORAGE in Treforest - EXCELLENT

BLUE SELF STORAGE in Treforest - easy to deal with, everything right first time.

Always speak to a person on the phone - again very supportive.

100% correct decision to chose BLUE SELF STORAGE

October 21, 2025
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Reply from blue self storage

Thank you Stephen, we will always support our customers as they are our main priority and we do have a great team 👏

Rated 5 out of 5 stars

Bernie was very welcoming and helpful…

Bernie was very welcoming and helpful as were security , I had a great experience .

November 4, 2025
Unprompted review
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Reply from blue self storage

So lovely to read about your great experience at Wentloog 🙂Thank you for taking the time to review us.

Rated 5 out of 5 stars

I have been liaising with both Alex &…

I have been liaising with both Alex & Bernadette and they have both been amazing. They have been very helpful with giving clear instructions - highly recommend!

October 23, 2025
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Reply from blue self storage

Thank you Zoe, so glad you are happy with our service 🙂

Rated 5 out of 5 stars

Bernadette was very helpful at…

Bernadette was very helpful at actioning our request, thank you.

October 30, 2025
Unprompted review
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Reply from blue self storage

That’s great to hear. Bernadette will be so pleased to know she could assist. Thanks for taking the time to share your experience.

Rated 5 out of 5 stars

What an experience Les

It was a brilliant experience, staff was very friendly and helpful. I would recommend it to anyone.

October 28, 2025
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Reply from blue self storage

Thank you so much for your lovely review. We're so glad you had a brilliant experience and found our team friendly and helpful. We really appreciate your recommendation.

Rated 5 out of 5 stars

Alex Diviani was very helpful and clear…

Alex Diviani was very helpful and clear on the process and how it all worked. The whole process from viewing the site to moving our things in was clear and easy.
Thank you

October 25, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for your lovely feedback. We're delighted to hear Alex was able to make everything clear and straightforward for you. It’s great to know the whole process went smoothly — we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

easy to book

easy to book
and great access

October 25, 2025
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Reply from blue self storage

Thank you for the 5* review, so pleased you found the process straightforward. Please let us know if you need anything.

Rated 5 out of 5 stars

Easy to book and access

Easy to book and access. Unit is clean and feels safe to visit.

October 18, 2025
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Reply from blue self storage

Thank you for the lovely feedback We’re so pleased to hear the booking process was simple and that you’re happy with the cleanliness and security of your unit. If there’s ever anything more we can do to help, just let us know — we’re always here for you.

Rated 5 out of 5 stars

Good

Frequent updates during booking. Polite and informative.

October 20, 2025
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Reply from blue self storage

Thank you for taking a moment to share your experience. It’s great to hear our team kept you well-updated and that everything felt polite and informative throughout. If you need anything at all as you get settled into your storage, we’re only a message or call away.

Rated 5 out of 5 stars

Great experience 👍

Great experience 👍

October 24, 2025
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Reply from blue self storage

Thank you for taking a moment to share your experience. It’s great to hear our team kept you well-updated and that everything felt polite and informative throughout. If you need anything at all as you get settled into your storage, we’re only a message or call away.

Rated 4 out of 5 stars

I’ve had different containers here over…

I’ve had different containers here over the years and every time I have a first class experience. Today I was assisted by Bernadette Crook who was absolutely amazing. Thanks guys really appreciate your help today.

October 24, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for your continued support over the years. It means a lot to hear you’ve consistently had a first-class experience with us. Bernadette will be delighted to know she made your day a little easier. We really appreciate you taking the time to share your feedback and we’re always here whenever you need us again.

Rated 5 out of 5 stars

Excellent Customer Services

People make the difference in any business and Sharon has again been brilliant and made dealing with Blue Self Storage really easy.
They are the best option for caravan storage in South Wales. I’m really confident with their security arrangements and their accreditation makes a big difference for my insurance.

October 23, 2025
Unprompted review
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Reply from blue self storage

Thank you so much for the 5* review. It was lovely to meet you. We have an amazing security team and are very proud of our platinum CaSSOA award. Regards, Sharon

Rated 5 out of 5 stars

Quick and easy to hire

Quick and easy to hire, very friendly and helpful staff. Container is in excellent condition. Site is very easy to access.

October 15, 2025
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Reply from blue self storage

Thank you for the 5* review. We take great pride in the condition of our units. Regards, Sharon

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