Bluestone Mortgages Reviews 

2,090
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 220 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and underwriters for being exceptionally helpful, friendly, and truly taking the time to understand unique personal circumstances rather than just looking at credit scores. People love that communication is prompt and transparent, making the overall application journey feel smooth, efficient, and surprisingly stress-free. However, some customers also noted issues with unexpected delays, disorganized communication, and being repeatedly asked for the same documentation. A small group of reviewers experienced a frustratingly slow process, leading to significant stress and long waiting periods during their mortgage applications.

What people talk about most

Service

People report positive experiences with service, frequently highlighting the efficient, professional, and... See more

Customer service

Clients share positive opinions on customer service, highlighting that reviewers received the best support... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as exceptionally... See more

Response time

Customers consistently note positive experiences with response time, highlighting that inquiries are answered... See more

User experience

Consumers find user experience to be extremely positive, highlighting a smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Bluestone Mortgages for issuing today’s Right to Buy mortgage offer. A special mention goes to Daniel, the underwriter, who handled the case with great efficiency. He revie... See more

Company replied

Rated 5 out of 5 stars

Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-emplo... See more

Company replied

Rated 5 out of 5 stars

My first bluestone application as a broker App to offer in 7 days. Client over the moon. Underwriter who picked up phone to chat over and also called back when I had a question. Excellent service.... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

Bluestone Mortgages was founded in 2015 and specialises in residential mortgage origination, portfolio servicing and cloud-based technology development in the financial services sector. Working with an extensive network of brokers, Bluestone Mortgages focuses on supporting customers who don’t fit the traditional profile of high street banks.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(2,090)

199 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A truly remarkable experience looking…

A truly remarkable experience looking at affordability of the mortgage rather than your previous credit experiences. I would really recommend for your mortgage

November 1, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Hi Ozias, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

Bluestones accepted my mortgage through…

Bluestones accepted my mortgage through haysto. Bluestones are a great specialist lender who didn’t turn me down and i got accepted in a few days. Most highly recommend bluestones mortgages

October 31, 2025
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Reply from Bluestone Mortgages

Hi Mohammed, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.

Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

Really think outside the box to be…

Really think outside the box to be inclusive depending on your circumstances. Not a one size fits all company, they take their time to understand individual circumstances. Can reccommend.

October 26, 2025
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Reply from Bluestone Mortgages

Hi Matilda, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Bluestone were able to get me a…

Bluestone were able to get me a mortgage when nobody else could.
I would highly recommend bluestone if you have had adverse credit and looking for a mortgage.

October 27, 2025
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Reply from Bluestone Mortgages

Hi James, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best. Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

Great service thanks

Great service thanks

October 28, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

The customer service from our local Rep…

The customer service from our local Rep was excellent and all relevant information was conveyed swiftly

October 27, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Good as never thought I would be able…

Good as never thought I would be able to get a mortgage

October 27, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Bluestone Mortgages give everyone a chance!

Me and my husband were so disappointed after speaking with a high street lender who refused us a mortgage and only told us to come back maybe in 4 years time and try again. We had already found our dream property but we very nearly gave up as we thought we would never be able to get a mortgage. We got in touch with a mortgage advisor who found us our mortgage with Bluestone. We feel like we have finally been given the chance we deserve!
We already pay rent on a property so it's clear that we can afford a mortgage repayment we just needed someone to give us a chance and we are absolutely over the moon to have this.

October 26, 2025
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Reply from Bluestone Mortgages

Hi Olivia, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

As a broker this was the first time I…

As a broker this was the first time I have used Bluestone. The experience I has was excellent. The main point is communication, the communication with the underwriter, Daniel is one of the best I have experienced. Thank you!

October 23, 2025
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Reply from Bluestone Mortgages

Hi Michelle, thank you for your fantastic 5* review! We're so pleased you've been impressed with our service. We look forward to working with you again soon.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

What can I say?

What can I say? The best most realistic mortgage lender ever! I thought I had no hope but the team over bluestone not only gave me a mortgage but it was approved with in 3 weeks! I can’t recommend them enough!

October 26, 2025
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Reply from Bluestone Mortgages

Hi Stephanie, thank you for your fantastic 5* review! We greatly appreciate your trust and recognition of our commitment to exceptional service. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 4 out of 5 stars

Great service

October 26, 2025
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Reply from Bluestone Mortgages

Hi Nick,
Thank you for giving us a positive review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received.
Wishing you all the best.
Many thanks,
Bluestone Mortgages

Rated 5 out of 5 stars

The Bluestone Mortgages is the best for…

The Bluestone Mortgages is the best for me because was understanding my situation I had with my credit score I’m thankful and very happy for that,
Bluestone Mortgages is the best

October 25, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Fantastic service from fantastic people!

Fantastic Service from fantastic people. As an adviser I don't use your services that often so it has been some time since I have placed a case with yourselves. But what can I say, super system upgrades which make the application journey very easy and quick. But most importantly the way your underwrite works, as an adviser you get access to your underwriter at every step which is vital, and my underwriter Dave on this case has been superb. Incredibly polite and friendly, wanting to help in the case where-ever he could, he's a credit to your firm.

October 24, 2025
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Reply from Bluestone Mortgages

Hi Ben, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and the service you've received. We wanted to let you know that we've passed your great feedback onto Dave. We look forward to working with you again soon.


Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Great customer service and everything…

Great customer service and everything was done as expected.

October 24, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

They are a good company to get a…

They are a good company to get a mortgage from I would highly recommend them

October 21, 2025
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Reply from Bluestone Mortgages

Hi Linda, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best. Kind regards, Bluestone Mortgages

Rated 5 out of 5 stars

Amazing and easy process

Amazing and easy process

October 21, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used yourselves and I have been impressed by the speed of service and the communication by your staff

October 22, 2025
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Reply from Bluestone Mortgages

Hi Andrew, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.

Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Excellent Speedy Service

With a few issues in my past my score isn’t the best however bluestone were able to offer me a great rate mortgage and the application from start was quick and easy.

October 19, 2025
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Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, good communication

October 19, 2025
Bluestone Mortgages logo

Reply from Bluestone Mortgages

Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages

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