Having not used Kensington for a while, I was cautious about how fast they could get the Ltd Co. BTL application underwriten and an offer issued. I was very impressed with how fast and responsive the... See more
Company replied
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Review summary
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I initially just wanted my son to apply for a mortgage as I never thought I’d get a mortgage as I have had really bad credit and also I’m in late 40’s, single mom. Our mortgage advisor recommended K... See more
Company replied
When I needed a mortgage Kensington took a chance on me. I was late fifties, single, looking for a mortgage that would have to go a little beyond my retirement age. The high street bank l had been wit... See more
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Mini Kaur has done a brilliant underwrite on one of our recent cases. Amazing speed, efficiency and above all TCF. Had the pleasure of chatting a few times also. Great customer service
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Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
7K reviews
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Really pleased with recent experiences
Really pleased with recent experiences, much smoother in the background it seems, with a swift turnaround! Common sense approach when it comes to many things, so really helpful in more complex arenas - thank you!
April 29, 2026
Excellent services I have received from…
Excellent services I have received from the mortgage lender
April 29, 2026
The mortgage process worked well and I…
The mortgage process worked well and I was kept informed of progress, what seemed unneccesary was having to start the application process from the begining as the original mortgage offer had expired rather than simply confirming that nothing in the clients circumstances had chaged. This involveved rekeying all of the application details again. Its a policy issue rather than a process one.
April 23, 2026
Very good buy to let products and…
Very good buy to let products and excellent service.
April 28, 2026
I had a good experience
April 25, 2026
It would be a 3 however my first case…
It would be a 3 however my first case with KM, the UW Jane was brilliant however communication, speed of dealing with issues and constant chasing by myself was tiresome!
April 24, 2026
A completely digital solicitor service
The mortgage went OK but the solicitor that they used was far from perfect. Digital service, constant emails about things already completed and still getting them. Completion statement was incorrect and the money received less than expected due to solicitor error.
April 25, 2026
I felt the treatment of the clients was…
I felt the treatment of the clients was sound with Kensington.
April 21, 2026
Mostly very good experience from BDM to…
Mostly very good experience from BDM to Admin/Underwriter as all very helpful , especially BDM
April 18, 2026
We had a great experience
We had a great experience with Kensington Mortgage Company, which we accessed through our mortgage broker. The whole process felt smooth and well-managed from start to finish.
Even though we didn’t deal with them directly at every stage, everything behind the scenes seemed to run efficiently. The application progressed without unnecessary delays, and the communication passed through our broker was clear and timely.
Kensington were able to offer a solution that suited our circumstances, and we felt confident in the product we received. The overall process was straightforward, and everything was handled professionally.
We’d definitely recommend Kensington Mortgage Company, especially if you’re working with a broker, as the process felt seamless and stress-free.
April 18, 2026
service is great
April 25, 2026
People replying to email queries were…
People replying to email queries were very helpful
Especially Sarah H.
April 15, 2026
Quick and understandable in assessing…
Quick and understandable in assessing the application.
April 14, 2026
LTD Company purchase application
LTD Company purchase application, for an HMO property.
Whilst the process was OK, some of the documentation requests were a little onerous and overbearing. At least the underwriters gave us a call to soften the blow.
April 22, 2026
Efficient
The underwriting team were efficient and proactive, which made the mortgage offer process smooth.
April 22, 2026
First time using I
First time using I. Ages ask a lot of questions but it was relatively easy for my client to. Answer so no complaints. Happy. Website could be more user friendly but over all good result
April 22, 2026
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