Been with Kensington for several years now. They were one of the only companies who would give us a mortgage with a poor credit rating. Best thing about renewal is no paperwork, just pick a rate... See more
Company replied
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Review summary
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Reviews shaping this summary
My experience has been great, the application process was smooth sailing. The final part when my morgage quote had a deadline which was worrying because thete was a delay for the RTB to be signed off... See more
Company replied
I placed a multi-unit freehold application with Kensington for a longstanding BTL client. All went smoothly until valuation. However, I queried the valuation with the UW directly and my comments were... See more
Quick and efficient process, further information was requested email, upon reply through portal, it was dealt with straight away. Received a call from the underwriter pre offer to clear a final p... See more
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Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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direct contact with underwriters made…
direct contact with underwriters made it easy to explain the clients situation so it was fully understood.
October 21, 2026
Big thanks to Stephen Chitty our BDM…
Big thanks to Stephen Chitty our BDM for helping support one of our cases through, a tricky case that required some understanding of the individual client circumstances. Appreciate the support!
October 23, 2026
Unprompted review
I recently used Kensington for a…
I recently used Kensington for a residential mortgage application. I ran the case by Phil Pinson first who was extremely helpful, answered any queries about the case and told me what was needed and what to expect during the application process.
It was not a straight forward application but from outset the underwriter was really helpful, quick and willing to work with me and the client. They reached out to accountants and really worked with us to get the application to offer.
Couldn't have asked for more as a broker as it makes my job so much easier.
Top experience, thank you.
October 22, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful, slow, unresponsive
Awful, slow, unresponsive and inactive.
We’ve been ready to complete on a house for weeks now but Kensington are the blocker. They have not taken the required action and have delayed things multiple times with queries they either could have asked months ago or asking questions they’ve already got all the information for…. Just causing unnecessary delays and last minute problems. The whole chain has had to reschedule move dates twice already - with a 3rd about to fall through - because they say they aren’t ready at the last minute then drag us out day by day without any communication about their actual timelines - when everyone else is ready and which is now also causing financial detriment - all because they are sat on their hands and can’t just do the task required of them. Causing incredible stress and frustration for a whole chain of people.
October 21, 2026
Unprompted review
Reply from Kensington Mortgages
Hi JD, we're very sorry to read about your experience and can completely understand how frustrating and stressful these delays must have been, particularly when they have affected agreed move dates and others involved in the chain.
We'd like the opportunity to look into what has happened and better understand the concerns you've raised. We've sent you a private message via Trustpilot, but if it's easier, please email us at yourexperience@kensingtonmortgages.co.uk with your full name, contact number and a convenient time to call, and a member of the team will be in touch as soon as possible. Thank you, Kensington.
You had the best interest rate
October 21, 2026
Good communication and clear requests…
Good communication and clear requests speed the whole process
October 20, 2026
Result achieved, but seriously slow
We got the result we wanted in the end but the process was incredibly slow
October 14, 2026
Common sense under-writing
I was pleased with the product and rate for this mortgage given the circumstances of my client
September 11, 2026
Everything I needed
Very quick turnaround from submission of application to issue of Offer
Friendly knowledgeable staff
October 17, 2026
I like the process at Kensington
I like the process at Kensington, especially the fact that the underwriter will call directly if they need any additional information. The only area that could be improved is the service speed, as the overall turnaround times can be quite slow.
October 13, 2026
Kensington Mortgage is like a friend in…
Kensington Mortgage is like a friend in need and therefore a friend Indeed.
October 18, 2026
Swift and efficient process from…
Swift and efficient process from application to offer
October 16, 2026
Amazingly fast and responsive service…
Amazingly fast and responsive service from Kensington.
October 17, 2026
Reply from Kensington Mortgages
Hi Narendra, we’re sorry that your mortgage journey took longer than expected, both in receiving your offer and reaching completion.
While there were requirements to work through at different stages, we recognise that there were opportunities for us to have been more proactive in helping to move things forward.
We’re sorry that your overall experience wasn’t as smooth as it should have been, Kensington.
Absolutely Brilliant
Absolutely Brilliant, I have 2 mortgages with Kensington. Very Customer focused and problem solving company. Really recommend this company anyone wants Mortgage quickly & promptly.
October 17, 2026
Wonderful experience with our mortgage…
Wonderful experience with our mortgage process start to finish
October 14, 2026
Quick and easy (although expensive!)
October 13, 2026
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