Luke from Bluestone has been absolutely outstanding. He recently took on a case which had been badly handled by another lender and he bent over backwards to help us get the mortgage offer and the... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great experience. They were very quick. We provided everything they asked for the same day they asked for it, and we received our mortgage offer about two week after it was submitted. Being self-emplo... See more
Company replied
My first bluestone application as a broker App to offer in 7 days. Client over the moon. Underwriter who picked up phone to chat over and also called back when I had a question. Excellent service.... See more
Company replied
Bluestone were extremely professional and efficient throughout my mortgage offer. My situation was complex and needed a lot of time and effort but George Griffiths and Zac Bull were amazing! I couldn'... See more
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Company details
Written by the company
Bluestone Mortgages was founded in 2015 and specialises in residential mortgage origination, portfolio servicing and cloud-based technology development in the financial services sector. Working with an extensive network of brokers, Bluestone Mortgages focuses on supporting customers who don’t fit the traditional profile of high street banks.
Contact info
Floor 10, 40 Leadenhall Street, EC3A 2BJ, London, United Kingdom
- bluestonemortgages.co.uk
4.7
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Slow and very slow…
Slow and very slow and wouldn't tell anyone that this is a good company to use...
September 15, 2025
Reply from Bluestone Mortgages
Hi Michael,
Thank you for your feedback, and we're sorry to hear that you haven’t been satisfied with your experience with Bluestone Mortgages.
As a specialist mortgage lender, we take a holistic approach to each application and manually review every customer’s circumstances. We’re committed to providing great service, but this sometimes means the process can take a little longer while we gather the information we need to make a fair assessment. We always aim to keep any delays to a minimum.
If you’d like us to take a closer look at your application, please visit our complaints page at bluestonemortgages.co.uk/customer/complaints.
Many thanks,
Bluestone Mortgages
Really impressed with the fantastic…
Really impressed with the fantastic customer’s experience but also the approach to engaging. We had our mortgage submitted and offered within a week. Super impressive! Thank you bluestone.
October 13, 2025
Reply from Bluestone Mortgages
Hi Joshua, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.
Many thanks, Bluestone Mortgages
Amazing quick service
Amazing quick service . So thankful they were able to offer me and my partner a Mortage offer . These times can be quite stressful but we felt completely at ease .
October 11, 2025
Reply from Bluestone Mortgages
Thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best. Many thanks, Bluestone Mortgages
Overall journey and processing times…
Overall journey and processing times was really good, good level of service too, and also helped my client borrow alot more as he was self employed and using the latest years income as it had gone up due to a good reason the client can now buy his dream home.
October 14, 2025
Reply from Bluestone Mortgages
Hi Arshed, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and the service. We look forward to working with you again soon.
Many thanks, Bluestone Mortgages
Reply from Bluestone Mortgages
Hi Caroline, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.
Many thanks, Bluestone Mortgages
Bluestone are thourough but fair
Bluestone are thourough but fair. They gave us a chance at a happier life in our own home.
October 11, 2025
Reply from Bluestone Mortgages
Hi Emma, thank you for giving us a 5* review! We appreciate your positive feedback. Wishing you all the best.
Many thanks, Bluestone Mortgages
Great communication and speed of service
Excellent service from start to finish — my mortgage application to offer took just over three weeks. The process was efficient, well-communicated and stress-free. Thanks to Bluestone, I’ve been able to take the next step in my life and nearer in moving into my new home.
October 11, 2025
Reply from Bluestone Mortgages
Hi Peter, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.
Many thanks, Bluestone Mortgages
SUPER EFFICIENT & KNOWLEDGIBLE SERVICE
October 13, 2025
Reply from Bluestone Mortgages
Hi Lynne, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.
Many thanks, Bluestone Mortgages
Quick , easy hassle free
Made the process easy as possible , more than happy with the service and our mortgage adviser was always available to answer any questions etc ,
Highly recommended 👍
October 13, 2025
Reply from Bluestone Mortgages
Hi Lee, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.
Kind regards, Bluestone Mortgages
I had a fantastic experience with…Bluestone Mortgages
I had a fantastic experience with Bluestone Mortgages. After my first mortgage offer expired due to unexpected council delays, Bluestone went above and beyond to help me secure a second offer without any hassle. The whole process was smooth, transparent, and handled with great professionalism.
Their team showed genuine understanding and flexibility, which made a huge difference during what could have been a very stressful situation. Communication was clear and prompt throughout, and I always felt well supported and informed.
I truly appreciate their commitment and excellent customer service. I highly recommend Bluestone Mortgages to anyone looking for a reliable, understanding, and efficient mortgage provider
October 10, 2025
Reply from Bluestone Mortgages
Hi Bartlomiej, thank you for taking the time to share your feedback and for recommending us. We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.
Many thanks, Bluestone Mortgages
First time buyer
Bluestone kept us up to date with everything along the way and replied swiftly to any queries we’re had they explained everything in a clear and easy to understand way which was great being first time buyers
October 10, 2025
Reply from Bluestone Mortgages
Hi Dave, thank you for your fantastic 5* review! We're so pleased you've been impressed with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.
Many thanks, Bluestone Mortgages
Go bluestone
Communication is excellent..
Response time quick . Great service thakyou
October 12, 2025
Reply from Bluestone Mortgages
Hi Carol, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.
Many thanks, Bluestone Mortgages
Reply from Bluestone Mortgages
Hi Matthew, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.
Kind regards, Bluestone Mortgages
Reply from Bluestone Mortgages
Hi Craig, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.
Many thanks, Bluestone Mortgages
Highly recommended
Highly recommended!
Quick and good valuation .
Very good communication
I’m very pleased to use them
10/10 👌
October 11, 2025
Reply from Bluestone Mortgages
Hi Zaneta, thank you for your review, we appreciate your feedback and are pleased you'd recommend us in future. Wishing you all the best in your new home.
Many thanks, Bluestone Mortgages
Reply from Bluestone Mortgages
Hi Nkeiru, thank you for taking the time to share a positive review with us! We appreciate your feedback. Wishing you all the best in your new home.
Many thanks, Bluestone Mortgages
Excellent experience
Excellent experience. Alex and Claire helped me throughout and made the process easy and understandable!
October 6, 2025
Reply from Bluestone Mortgages
Hi Lili, thank you for your fantastic 5* review! We're delighted you've been pleased with our team and that we were able to help you achieve your home ownership goals. Wishing you all the best.
Many thanks, Bluestone Mortgages
Such a speedy process
Such a speedy process! Was expecting to wait for weeks and I had a mortgage in principle and an offer within 2 weeks!
October 5, 2025
Reply from Bluestone Mortgages
Hi Sarah, thank you for giving us a 5* review! We appreciate your positive feedback and are so pleased you've been impressed with the service you've received. Wishing you all the best.
Many thanks, Bluestone Mortgages
Mortgage made easy
So far everything has been quick and straight forward, came back regarding documentation very quickly ,would highly recommend
October 5, 2025
Reply from Bluestone Mortgages
Hi Mr Theobald, thank you for your review, we appreciate your feedback and are so pleased you'd recommend us in future. Wishing you all the best.
Kind regards, Bluestone Mortgages
Really good customer service/support…
Really good customer service/support through out the process. I would recommend using bluestone.
October 4, 2025
Reply from Bluestone Mortgages
Hi Curi, thank you for your review. We appreciate your feedback and are pleased that you'd recommend us in the future. Wishing you all the best.
Kind regards, Bluestone Mortgages
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