Bought tickets online for Mosteiro dos Jeronimos: never got the mail with the tickets, had to buy new ones at the mosteiro. Sent an email immediately: no refund as they pretend I used their tickets on... See more
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Our plans have changed, but it was not posible to get a refund or change the date of our visit of the national palace in Mafra.
Absolute thieves. I booked tickets for Quinta da Regaleira without realizing my travel companion had already booked tickets for an earlier time slot. I contacted the company within the hour, which was... See more
The website kept crashing, the queue system didn’t work, and I could only access it after almost two hours, forcing me to buy a more expensive ticket. The payment was processed and debited, but I ne... See more
It's a scam!
Me and my friends bought tickets for Palácio da Pena, in Portugal, but we received only one of them by e-mail. We've reached the customer support several times and they affirmed that would resend the remaining tickets, but nothing happened. One day before our scheduled tour, we reached the company one more time explaining that we needed the tickets urgently or a refund, and they just ended the call after being on waiting for too long. After that, we could not reach them again since their business hours were closed already. On the next day we tried to get the tickets at the reception of the palace, however the reception affirmed that the situation should be treated by the company from which we bought the tickets, even showing them our receipt and e-mails they could not do anything to solve the situation. We had to buy new tickets and didn't receive any kind of refund. It's a scam and a terrible service!
June 24, 2023
Unprompted review
I tried to buy tickets but nothing
I tried to buy tickets for two different places on different days and never received tickets. Only at the end of the day I got an e-mail from PayPal that I would receive my money back in a few days. Pls just by tickets at the places it self and stay in that line
July 21, 2023
Unprompted review
Terrible user experience and customer service
Terrible user experience when purchasing tickets – make sure you select all seats at the same time, otherwise you might get confused.
Company refused to change my ticket seat or refund amount in a communication made in less than 30 minutes after the purchase was made.
And quoting the law to state they do not have any obligations in doing so.
June 19, 2023
Unprompted review
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