Blue Vanilla Reviews 4,427

I have been struggling to find clothing that looks good and is classy and fits nice. I normally shop at Next, but lately it has not been good. I had a last minute rush to the Metro centre to find something for our wedding anniversary and came across Blue Vanilla, I came away with two dresses, the fit perfect, the quality excellent. The girl who served us was so lovely and really made the shopping experience second to none. I won't be using next anymore. This will be my go to, from now on.

I placed an order on Wednesday and paid express delivery for 24hrs as I had a 60th party to attend on the Saturday, I had received 1 notification to say it had been dispatched, I have sent 3 emails to find out where my parcel is , they have taken my money and it is now Monday and I still have parcel and no response to any of my emails, I can’t even phone as there is no contact number, the service is shocking, all I want is a response to where my item is. Won’t be buying or recommending absolutely shocking!!!

Convoluted and unreliable return/refund procedure.

I bought a dress from blue vanilla as part of a big order on the oasis app, not realising that all the items were from different shops.
I returned most of the order, only to find I’m being charged for each return separately.
One month on and ALL other shops have refunded me 2 weeks ago - but BLUE VANILLA haven’t refunded me?!
I think this says a lot as I retuned to many different shops.
One month waiting & no correspondence re. Return, no money back & to be charged for this service?!
Won’t ever buy from this shop again - knowing return won’t be processed

Very happy beautiful quality clothing

I really like Blue Vanilla but charging for returns is absolutely not fair and the waiting time for refund is too long as well.

My first time with blue vanilla recieved my butterfly top today absolutely love it quick to deliver will definitely be buying more 👏👏❤️

Visited Vanilla in the metro centre, Gateshead. What a fantastic shop. Lovely lay-out, lovely staff. Beautiful clothing and accessories.
It's our shop to go to xx

I am a new Customer to Blue Vanilla and I was very impressed with the Customer Care Team who assisted with a query I had this morning.
I received a prompt reply to my e-Mail which answered my question. A very efficient, courteous and professional team.
I look forward to receiving my purchase and making future orders. 🙂💖🙂💖

I absolutely love Blue Vanilla. They create beautiful fashion, and the quality is amazing! Can’t recommend enough.

Nice quality but sometimes sizing too but limited XS sizes.

Stylish and affordable clothes! Great quality and fast delivery. I will order Dress from Blue Vanilla again .Thank you

Fast delivery, beautiful and trendy clothing, good quality! I'll buy from this brand again.

Always been a loyal customer to blue vanilla not anymore. Find it utterly disgusting you have not advertised that you charge for returns as of the start of this month. Do u not think customers should of been advised of this. Entire order returned and u have lost a customer!

Can not use vanilla blue vouchers in their own stores
Can not take items back bought online to their stores
Utterly ridiculous sizing that is not clear and given you have to use the vouchers online you can not try the clothes on
Time consuming and fiddly returns
Will never use this shop again

Do not order. My item never arrived. I paid extra for fast delivery too. They don’t reply for messages at all, provided email that was dispatched but no tracking number!

The one star was given because I had to give something to review! Ordered a jacket and also paid extra for express delivery, nearly £100 of my 13 year old daughters Christmas money was STOLEN from this sham company, the parcel never arrived! after getting email confirmation from courier company to say it had been lost they told me to contact blue vanilla directly.... 8 emails later, 2 private messages on their Facebook page and not one reply, no number to call either, and no doubt no reply to this review, awful, will warn everyone on all platforms about this disgusting company!

Ordered a blue vanilla dress - was a cheap version as not even there own label , returned the item , Debenhams had the same experience . Advertised as a brand and you get a cheap version of it .

I have ordered from this company many times but had to return some items on this occasion - no refund received and two emails still not answered - there is also no phone number to ring

I was a bit skeptical after some of the reviews but decided to try anyway. I ordered the item yesterday afternoon and it's arrived less than 24 hours later. It's a good fit, the material is good and not as bad as I expected for how cheap it was! A good find :)