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Rated 2 out of 5 stars

BEWARE - if you are not careful Bluu will try to charge you extra. Best to avoid - go to a more trustworthy provider (Avis at Johannesburg airport were great for us on this trip) In our case, o... See more

Rated 1 out of 5 stars

I bought a cantilever umbrella (great product), but need a replacement handle, which somehow went missing during the winter when packed away. After-Sales Support with this company is non-existent. I'm... See more

Rated 1 out of 5 stars

I ordered 4 sun brellas beige in color. 3 arrived with 1 shattered finial. 4 days later the 4th sun brella arrived. It was a damaged package split opened at one end with damaged umbrella shaft... See more

Rated 5 out of 5 stars

The "Pro Market Umbrella 3 Tiers" is beautifully designed, and made for windy areas like our patio. I got the navy which is a rich dark colour - and love it. We've entertained and enjoyed countless ho... See more

Company details

  1. Outdoor Furniture Store

About Bluu

Written by the company

Bluu designs patio umbrellas and furniture with durable materials. We provide one-stop shopping, an industry-leading warranty program and world class customer service that will guarantee you are more than satisfied with your purchase.

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Contact info

2.3

Poor

TrustScore 2.5 out of 5

152 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

This medium greenhouse was a birthday…

This medium greenhouse was a birthday present. It was easy to assemble and fits perfectly into the space I planned. I used the box and landscape fabric to create a floor and secured it with landscape staples. Excitedly anticipating spring seed starting.

December 6, 2022
Rated 1 out of 5 stars

After 2 uses the ignitor stopped…

After 2 uses the ignitor stopped working. Customer service refuses to acknowledge the failure and replace the defective item and blames the user
Update: Management stepped in and apologized for the run around. A replacement was sent and it works fine.

November 7, 2022
Bluu logo

Reply from Bluu

Thank you for updating your experience with our beloved customers. If you are satisfied with our after-sales service, could you please do us a favor and light up 3 or 4 more stars for us? Many thanks in advance!

Rated 5 out of 5 stars

purchase

This greenhouse was a duplicate of the one I bought 2 years ago, so assembly was quick and easy. Your company performed as promised, so I'm happy.

November 5, 2022
Rated 4 out of 5 stars

A nice-looking box

A nice-looking box, but a bit flimsy. The top does not close tightly, so I have to put something heavy on top to keep the lid fully closed. I needed this box to store the patio furniture pillows and umbrellas for the winter and need the box to be mouse-proof.

October 20, 2022
Rated 5 out of 5 stars

You guys rock

You guys rock. Really. Emailed about my problem and Mia responded pronto.
Service beyond what anyone would expect from in online retailer.
Refreshing!!!

October 12, 2022

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