I ordered 3 items totaling to over $400. The shipping date provided was 2-5 business days, and it has now been over a week. I have sent numerous emails, and have received no reply. The funds were extr... See more
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0/10 Do not buy from Blvcks. Avoid this company at all costs, I paid in good faith, I bought five items and received none. Customer service department are fraudulent, giving numerous excuses a... See more
Order came after short time, had to pay 70€ for delivery fee afterwards to get my package so I declined it. Wrote them later im not gonna pay that much again considering the final pricing had shipping... See more
All of their prices are advertised exclusive of taxes. And so when you go to checkout the price increases dramatically. The Black Friday discount basically enables you to buy the items without the tax... See more
Company details
Information provided by various external sources
Experience the black side of life. We're an online store dedicated to bringing you the best minimalistic black products, wallpapers and inspiration to live the Blvck lifestyle.
Contact info
Australia
- blvckshop.com
1.8
Poor
119 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing quality sweaters and friendly support
Amazing quality sweaters. I have purchased three BLVCK sweaters in total and they are so comfortable! I will definitely buy something from their upcoming collection.
The support employees are super-friendly, as well as the owner himself.
August 10, 2019
Unprompted review
Reply from Blvckshop
Hi Bram,
Thank you for your support.
We are happy to hear you had a good experience with us and hope to see you again shop with us soon!
Team Blvck Paris
Good quality clothing
For all the hate this company gets I can say as a real customer that their clothing is a good quality with a luxurious feel that lets you know you have a quality product. I currently have the sweat pants from their new collections along with the exclusive bold sweater and every time I wear them i know I have a quality product on. Most clothing company’s don’t put quality into their clothing like they say they do, but I can assure you that Blvck definitely puts quality into their clothing. I will definitely be buying clothing from here whenever I can.
July 3, 2019
Unprompted review
“Supreme” Scammers 🥴
Placed an order for a Supreme hoodie. They sent it to the wrong address over 2,500 miles away from my location. Said they would replace it immediately - and I still haven’t gotten a package. It’s been over 2 1/2 weeks.
They don’t reply to my emails and it’s getting out of hand!
Terrible customer service and shipping. I’ll be surprised if anything shows up let alone in good condition.
June 26, 2019
Unprompted review
Reply from Blvckshop
Hi Austin,
We're sorry you had a bad experience. We don't sell 'Supreme' hoodies so I think you have placed this review under the wrong company.
Please contact us if you have any issues, support@blvckshop.com
Very bad quality and very bad customer…
Very bad quality and very bad customer service. It’s a real scam selling aliexpress quality products !
June 20, 2019
Unprompted review
Reply from Blvckshop
Hello Suma,
We don't sell AliExpress products, in fact, all our products are made with our own suppliers, quality checked beforehand and then sent to our fulfillment centers. If at any point you didn't like the products, we offer a 30-Day Refund on our site where you can return your products for a full refund.
We just looked up your name in our customer and order list and we can't find you.
Did you order "BLVCK PODS" or similar? We are now aware of a knockoff company/s using our name and branding to sell knockoff black AirPods. We have had several of their customers complain to us and we are working now to solve this problem.
If you need any more help, feel free to contact our support at support@blvckshop.com and our team will be glad to help you!
Great
I've ordered the sweatpants, I really loved the product! However I'm not adding 5 stars because it took 9 days to arrive (Germany). Too bad you don't have an express shipping for international orders.
June 19, 2019
Unprompted review
Reply from Blvckshop
Hello Elena,
Thanks for shopping with us! We are working now on expanding to international fulfillment centers so we can offer Express Postage to all our customers!
Finally got the sweater I ordered in…
Finally got the sweater I ordered in April after fighting with customer service for over 2 months.... Boy, I wish I never had ordered it! The quality is bad. You can tell that it is made from the cheapest possible cotton and there is nothing "exclusive" about it. The company basically buy stock sweaters/caps/t-shirts and and then smacks their logo on top. Definitely not worth the money!
Furthermore, they have a pretty intense social marketing strategy, deleting my original review from their website and writing a lot of fake reviews both on Trustpilot and their own channels.
Do yourself a favour and avoid this company. I know it all looks flashy on Instagram but it is a complete scam!
June 19, 2019
Unprompted review
Reply from Blvckshop
Hello,
Thanks for your review! All our clothes are custom designed and made from quality French Terry Cotton from our factories. We're so sorry that your order took 2 months to be delivered! But if after all this you didn't like the product, we'll happily give you a full refund on your order. Just contact our support here and we'll sort you out: support@blvckshop.com
We don't delete any reviews that are featured on our website, all reviews are from verified customers. There are a few fake reviews we are having audited now on Trustpilot as some customers of other brands are being scammed into buying knockoff 'Blvck' branded products.
We are working to shut these knockoff brands down right now.
Amazing wallet! Love Blvck Paris!
I absolutely love my wallet! Arrived quickly and excellent quality. I can’t wait for my new hoodie to arrive! Impeccable style from an amazing emerging brand. Can’t wait to see what Blvck Paris do next!
June 16, 2019
Unprompted review
Reply from Blvckshop
Hey Ricky,
Thanks for ordering one of our wallets and great to hear your order arrived quickly! Look forward to more coming soon.
The sweat shirt is amazing
The sweat shirt is amazing ! I just ordered the mug and I m looking forward to receive it
June 16, 2019
Unprompted review
Reply from Blvckshop
Hi Nathaniel,
Thanks for the feedback on the sweatshirt, we hope you'll love the mug as well!
Very satisfied
So happy about the sweatshirt and the sweat pant I just got, the quality is just perfect and they are incredibly comfortable, thanks 🔥
June 16, 2019
Unprompted review
Reply from Blvckshop
Hi Elie,
Thank you for the kind review. We hope you decide to pick up more Blvck items!
Tumbler Mug
Bought one of their black tumbler mug and I’m very happy with the quality! Solid.
June 16, 2019
Unprompted review
Reply from Blvckshop
Hello Kevin,
Thanks for ordering one of the Tumblers! We're glad to hear you love it!
HORRIBLE SERVICES / FAKE INSTAGRAM SHOP
This is a fake instagram brand, the customer services is non existing. PLEASE DO YOURSELF A FAVOR avoid Waiting for weeks for an answer
June 12, 2019
Unprompted review
Reply from Blvckshop
Hello Andrea,
Thanks for sharing your problem with us. We have a support team that is active 24/7, we're not sure why you aren't getting a response.
Can you contact support@blvckshop.com or Message us on Facebook (https://facebook.com/getblvck)?
I have forwarded this to our upper support management, so we won't miss your message.
Incredibly bad service
Incredibly bad service. Almost certain it's a scam. Ordered 2 months ago and zero communication. Tried to get a refund multiple times, but no reply when I request it. Avoid at all costs!
June 6, 2019
Unprompted review
Reply from Blvckshop
Hello Eliot,
We have a 30 Day refund guarantee if you have received your product and are not happy with the service.
In your case, if you never received the parcel, you will receive an immediate refund.
I have forwarded this to our upper support management team, are you able to contact us via Email (support@blvckshop.com) or on Facebook Messenger (https://facebook.com/getblvck) and we will issue your refund immediately.
I ordered a skin for my Mac Book Pro
I ordered a skin for my Mac Book Pro, the site said it was in stock and would be shipped promptly, a week later I followed up and was told, sorry we are having problems but will get it out as soon as possible, in the meantime, they charged my cc in full. i have contacted customer service to cancel and refund my cc and do not even get a response.
this is a totally bad company to deal with.
April 12, 2019
Unprompted review
Reply from Blvckshop
Hello Lawrence,
Thanks for ordering one of our MacBook Skins, and we're so sorry we haven't got back to you sooner!
Did you contact our support team directly by Emailing (support@blvckshop.com) or by Messaging us on Facebook (https://facebook.com/getblvck)? Occasionally customers contact the wrong support contacts leading to them not getting a response.
If you're still waiting for your MacBook Skin, please contact us above, and we'll issue a full refund immediately.
Poor customer service
Poor customer service. Ordered Macbook Skin and hasn't arrived. Stuck at UK customs. Need to pay custom charge. Very poor customer service.
April 8, 2019
Unprompted review
Reply from Blvckshop
Hello,
Unfortunately, as we ship our products from the USA, some international orders can have customs fees and charges applied to them on import. We have tried to make this as clear as possible on our 'Shipping & Returns Page' (https://blvckshop.com/pages/shipping-information).
If you still need help, feel free to contact our support team (support@blvckshop.com) or on Facebook (https://facebook.com/getblvck). I will forward this to our upper support management team so your request is attended to immediately.
Reply from Blvckshop
Hello Dantes,
Domestic orders take 3-5 business days to be delivered but international orders usually take between 8-20 days to be delivered depending on the country.\
In the coming months, we plan to dramatically speed this up by working with international fulfillment centers so we can offer fast 2-5 business day shipping to most countries!
Thank you for your feedback!
SCAM - Refund has ti be sent to Belgium vs Los Angeles
Be aware that the refund policy requires that you have to send the product to Belgium (13 rue du Chateau d'Or Bruxelles BE 1180) even if the product was shipped from Los Angeles to me. It cost more to return the product than what the cost is (Blvck MacBook Skin). Also, if the product is on sale (which all of them are) you can not return the product.
The refund policy is as follows:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support....
A pure SCAM company. Do you get your product back if the refund isn't approved?
February 9, 2019
Unprompted review
Reply from Blvckshop
Hello Andy,
We have since updated the Return Policy and now all returns will go back to LA and not to Belgium. Also, the returns are now free, so you can easily send back your items for no cost if you are not happy with your order.
Please contact our support team via Email (support@blvckshop.com) or on Facebook (https://facebook.com/getblvck) to arrange this return and refund. I will forward this to our upper management team so your request gets attended to immediately.
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