I can’t praise this company enough , they were extremely helpful , communicative and very , very kind ! I will always contact them and buy from them again . A big thank you all. Best wishes .
Company replied
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See what reviewers are saying
The delivery driver was excellent and dropped our order on its pallet at the top of our drive. Unfortunately we were not expecting the delivery as we were told it would come on the Wed and it arrived... See more
Company replied
Items delivered promptly and carefully packed on a pallet with a piece of insulating board to cushion them! Slight hiccup in the system the day before delivery when got notification that it was packed... See more
Company replied
Good price on Jablite and PIR. Full size sheets delivered on 3 pallets which were well wrapped. Driver coped with busy road and used Moffett forklift to position the stack onto my trailer. Kept u... See more
Company replied
Company details
Written by the company
Builders Merchant Direct is your trusted online source for a vast array of construction materials, catering to both professional trade and DIY enthusiasts seeking quality and affordability. Our extensive product range includes everything from specialised insulation solutions for walls, floors, lofts, and roofs, to plasterboard, drylining, and sheet materials. We're proud to offer specialist building boards like Fermacell, alongside a comprehensive selection of building materials such as render, screed, DPMs, and all the necessary accessories. Featuring top brands like Kingspan, Recticel, Celotex, Knauf, Siniat, Bewi, Fermacell, and Rockwool, we ensure that every product we deliver meets the highest standards of thermal, acoustic, moisture, structural, and fire protection. Whether you're in search of PIR Insulation or the versatility of Fermacell boards, our catalogue is carefully chosen to meet your specification needs. As leading building suppliers, Builders Merchant Direct is committed to providing a seamless, hassle-free experience, supported by our expert team and nationwide delivery service. Discover why we're the builders supply online of choice for countless customers, and let us support your project with our wide range of products. For personalised assistance or to explore our offerings, visit us at www.bmdgroup.co.uk, call 03300 55 32 02, or email Sales@bmdgroup.co.uk. Builders Merchant Direct is a proud member of the BMD Group, renowned for exceptional customer service as reflected in our high TrustPilot ratings across all our specialist sites including InsulationUK, The UFH Group, Renders Direct, and Screeds Direct.
Contact info
Unit 2 Power Park, S63 9BL, Rotherham, United Kingdom
- 0330 055 3202
- sales@bmdgroup.co.uk
- bmdgroup.co.uk
4.6
Excellent
168 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The service from start to finish was…
The service from start to finish was first class and communication on delivery was above and beyond when I phoned office about my delivery time as I was working nice to see first class customer service
November 25, 2024
Reply from Builders Merchant Direct
Hi Craig,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our service to be first class from start to finish. It’s wonderful to know that our team’s communication about your delivery exceeded your expectations, especially when accommodating your schedule. Your kind words about our customer service mean so much to us!
We look forward to assisting you again in the future.
Many thanks,
Builders Merchant Direct
EPS insulation 75mm
Great price, good communications and really helpful delivery driver. The product is widely available so these points are important.
November 22, 2024
Reply from Builders Merchant Direct
Hi Steven,
Thank you for your fantastic 5-star review! We’re delighted to hear that you were happy with the price, communication, and our helpful delivery driver. We know that even widely available products benefit from great service, and we’re thrilled to have provided that experience for you.
We look forward to assisting you again in the future!
Many thanks,
Builders Merchant Direct
Products fine, delivery and customer service unreliable. Don't use if you're on a deadline..
I was told 36 hours (at approx 1630) prior to delivery an item wasn't in stock and not available until the following week. I could work around this but the following day they informed me they had cancelled my delivery with the rest of the materials (this was on the day before delivery was due). Whilst they talk about understanding the frustration and impact they've caused, there wasn't much genuine effort made by the sales manager to help resolve the issue. My only option was to accept delivery at the next available opportunity at their convenience which I do not consider to be them making "every effort" to resolve the issue. A complete lack of taking accountability for the mistake putting all the risk and cost impact on the customer. I've had 2 successful orders prior to this and the products are good, albeit that the PIR insulation board delivered was a bit battered but I appreciate these are relatively fragile and I was able to work around the damaged sides.
November 27, 2024
Unprompted review
Reply from Builders Merchant Direct
Hi Dan,
Thank you for your feedback. We’re sorry to hear that your recent experience didn’t meet your expectations, and we’d like to address your concerns.
We understand the frustration caused by the delay, especially on a time-sensitive project. When we informed you on November 26th about the shortage of 18mm chipboard, we offered 22mm as an alternative to minimize disruption. We also appreciate that you requested a refund for the chipboard while still wanting the rest of the materials delivered on time.
Unfortunately, due to an unexpected transport issue, the entire delivery was held back, and we informed you on November 27th that delivery would only be possible early the following week. We sincerely apologize for the late notice and the impact this had on your schedule. Our sales manager, made every effort to provide alternatives and keep communication open, but we acknowledge that this situation caused significant inconvenience.
While we’re pleased to hear that you found the products on previous orders to be of good quality, we regret that this particular experience fell short. We’ve reviewed the circumstances to ensure that we can better handle similar situations in the future and provide improved reliability for our customers.
If there’s anything further we can do to make this right or regain your trust, please don’t hesitate to reach out.
Many thanks,
Builders Merchant Direct
Reply from Builders Merchant Direct
Hi Marcin,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our service amazing and were happy with the fast delivery. Your satisfaction means a lot to us, and we truly appreciate your kind words.
We look forward to serving you again in the future!
Many thanks,
Builders Merchant Direct
They sent unusable extra pieces that I…
They sent unusable extra pieces that I had to then dispose of myself with several trips to the tip
October 21, 2024
Reply from Builders Merchant Direct
Hi Chris,
Thank you for your feedback, and we’re sorry to hear about the inconvenience you experienced with the extra pieces. We’ve investigated this issue and couldn’t find any emails or records of calls regarding this matter. Our sales team has also confirmed they didn’t receive any communication on this, as we would have been more than willing to assist in resolving it promptly.
We’re unaware of any extra items included beyond what was ordered and assume this may have been the pallet or protective baseboard used to secure and protect the products during transit. If that’s the case, we apologize for any inconvenience it caused.
To help us minimize issues like this for future deliveries, we ask that any concerns with a delivery are reported via email. This helps us track and report to our transport team to improve the process for everyone.
If you’d like to discuss this further, please feel free to reach out directly. We’re here to help and would appreciate the opportunity to make things right.
Many thanks,
Builders Merchant Direct
Reply from Builders Merchant Direct
Hi Clive,
Thank you for your 5-star review! We're pleased to hear that you had a smooth delivery and appreciated the good communication throughout the process. Your satisfaction is our priority, and we're glad everything went smoothly for you.
We look forward to assisting you again in the future!
Many thanks,
Builders Merchant Direct
Great company
Great company. Fantastic service!
Very reliable services, delivery was fast and the materials are of good quality. Will use them again and recommend them.
September 17, 2024
Reply from Builders Merchant Direct
Hi Nick,
Thank you for your wonderful 5-star review! We’re thrilled to hear that you had a fantastic experience with our service and found the delivery fast and the materials to be of great quality. It’s always our goal to be reliable, and we’re so glad we delivered for you. We truly appreciate your recommendation and look forward to working with you again!
Many thanks,
Builders Merchant Direct
The complete process from placing the…
The complete process from placing the order, being kept informed and deliver two days earlier then first suggested was a breeze and items were well packaged. First class service.
September 20, 2024
Reply from Builders Merchant Direct
Hi Raymon,
Thank you for your fantastic 5-star review! We're delighted to hear that the entire process, from placing your order to receiving it ahead of schedule, was smooth and easy. It’s great to know that you were kept informed throughout and that the items arrived well packaged. We're thrilled to have provided you with first-class service!
We look forward to assisting you again in the future.
Many thanks,
Builders Merchant Direct
Reply from Builders Merchant Direct
Hi Bartosz,
Thank you for the fantastic review! We’re so happy to hear you enjoyed our great and fast service. It’s always our goal to provide efficient and top-notch service, and we’re glad to know we delivered that for you.
We look forward to working with you again!
Many thanks,
Builders Merchant Direct
Reply from Builders Merchant Direct
Here's a response to John's 5-star review:
Hello John,
Thank you for the fantastic 5-star review! We're delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we're glad we could meet your expectations.
We look forward to serving you again in the future!
Many thanks,
Builders Merchant Direct
Prompt service and excellent delivery on alocated time
Very pleased with this company will use them again
August 9, 2024
Reply from Builders Merchant Direct
Hello James,
Thank you for the wonderful 5-star review! We're thrilled to hear that you were pleased with our prompt service and that the delivery arrived right on the allocated time. It's great to know that we've earned your satisfaction, and we look forward to serving you again in the future.
Many thanks,
Builders Merchant Direct
very helpful
August 6, 2024
Reply from Builders Merchant Direct
Hello Christine,
Thank you for the fantastic 5-star review! We're delighted to hear that you found our team very helpful. Providing excellent customer service is our top priority, and it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Builders Merchant Direct
Helpful delivery driver
Great price, easy web ordering, fast delivery and a very friendly and helpful delivery driver.
August 7, 2024
Reply from Builders Merchant Direct
Hello James,
Thank you for the fantastic 5-star review! We're delighted to hear that you found our prices great, the web ordering process easy, and the delivery fast. It's especially wonderful to know that our delivery driver made a positive impression by being friendly and helpful.
We appreciate your feedback and are excited to serve you again.
Many thanks,
Builders Merchant Direct
Reply from Builders Merchant Direct
Hello John,
Thank you for the great 5-star review! We're delighted to hear that you were pleased with our service, products, and prices. Providing quality and value is what we strive for, and it's rewarding to know we met your expectations.
We appreciate your feedback and look forward to continuing to serve you in the future.
Many thanks,
Builders Merchant Direct
First class customer service
First class customer service. Fast response to queries or problems. Goods delivered quickly and in perfect condition.
August 2, 2024
Reply from Builders Merchant Direct
Hello Geoff,
Thank you for the fantastic 5-star review! We're thrilled to hear that you received first-class customer service and that our team responded quickly to your queries and any problems. It's also great to know that your goods were delivered quickly and in perfect condition.
Your satisfaction is our top priority, and it's rewarding to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Builders Merchant Direct
The driver was excellent he brought the…
The driver was excellent he brought the items into the drive.
July 18, 2024
Reply from Builders Merchant Direct
Hello Sue,
Thank you for the fantastic 5-star review! We're delighted to hear that our driver provided excellent service by bringing the items into your drive. Ensuring a smooth and convenient delivery experience is very important to us, and it's great to know we met your expectations.
We appreciate your feedback and look forward to serving you again in the future.
Many thanks,
Builders Merchant Direct
Reply from Builders Merchant Direct
Hello Graeme,
Thank you for the 5-star review! We're delighted to hear that you received good service from our delivery driver. Ensuring that our deliveries are handled with care and professionalism is a top priority for us.
We appreciate your feedback and look forward to continuing to provide you with excellent service in the future.
Many thanks,
Builders Merchant Direct
Great communication and fast delivery
Great communication and fast delivery, faultless service
July 11, 2024
Reply from Builders Merchant Direct
Hello Jason,
Thank you for the fantastic 5-star review! We're thrilled to hear that you experienced great communication and fast delivery, and that you found our service to be faultless. Providing efficient and seamless service is our top priority, and it's rewarding to know we've met your expectations.
We appreciate your feedback and look forward to continuing to provide you with exceptional service in the future.
Many thanks,
Builders Merchant Direct
Good value and service
The goods were delivered promptly. A mistake with delivery was corrected the same day. An issue with email delivery was handled by sales team well. Value for money is excellent. Delivery driver was very helpful and pleasant.
June 25, 2024
Reply from Builders Merchant Direct
Hello Walt,
Thank you for your excellent 5-star review! We're delighted to hear about your positive experience with our service, particularly how promptly the goods were delivered and how efficiently our team handled the delivery mistake and the email issue on the same day. Our goal is to resolve any challenges swiftly to ensure customer satisfaction, and it's rewarding to know we succeeded.
We're also pleased to hear that you found our products to be excellent value for money and that our delivery driver was both helpful and pleasant. We strive to provide a comprehensive, high-quality service experience, and your feedback confirms that we are achieving this.
We appreciate your kind words and look forward to serving you again with the same high standards and attention to detail.
Many thanks,
Builders Merchant Direct
Brilliant service and good price
May 31, 2024
Reply from Builders Merchant Direct
Hello Sneh,
Thank you for the fantastic 5-star review! We're delighted to hear that you experienced brilliant service and found our pricing to be good. Our team is committed to delivering excellent service and value to all our customers, and it’s rewarding to know we've met your expectations. We appreciate your feedback and look forward to continuing to offer you great service and competitive prices in the future.
Many thanks
Builders Merchant Direct
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