BMW Reviews 1,320

The Synter dealer in Worcester is both the most expense, price gouging and poor customer service dealer I have ever encountered. Rude, pushy, expensive and so unhelpful.

Why can BMW UK not control their Derby dealer?
To the head of BMW UK, please call me! You have my number on your records. On 15th January they had my car in for a service and two warranty issues. Neither warranty issue was resolved. Eight weeks later and after they fobbed me off with a lets think about it they now will not return my calls. Abysmal customer service!

Left my husband and young son on the side of a 70mph trunk road which had no lights, no crash barrier, no safe place to wait in freezing temperatures. Contacted approx 10pm told 1.5 hour wait, 11.30pm husband called back and the initial person had failed to find a recovery truck so had "cancelled the call out", next person was told of the urgency, they arranged assistance by 1am. Whilst this fiasco was ongoing the police stopped on two occasions, once just before the first deadline that the car was to be moved, as support was due by 11.30pm they agreed to leave it. At around midnight they returned, this time again stressing the risk and that it must be moved asap, police present when my husband spoke to BMW again who reiterated yes will be picked up by 1am. BMW also agreed due to the high risk of physical harm to my son and husband if they remained there in sub zero temperatures that the key could be left on the seat of the car and that they could accept a lift from the police to a safe location where they could get a taxi home.

At 4am Speedy Recovery a private company contracted by BMW rang to ask for further clarity on where the car was as they couldn't find it. After providing more details we heard nothing from anyone and woke up a couple of hours later to see that the car was not outside our house as arranged. After failing to get through to BMW I called Speedy who advised me the car was in a police compound.
The compound advised that the police after waiting until 3am felt the car must be moved (and understandably as by this point it was 2 hours past the second agreed pick up time).
I raised issue with the roadside after care team who were very apologetic and advised me that BMW were recovering the car from impound, in fact they were already on their way and would recover the vehicle to our local Sytner. The car was to be fitted with a new tyre following the blow out and returned to us on Monday.

Monday morning... No sign of the car at Sytner in fact they had no knowledge of it. Contact roadside after care again and this time advised to "call the impound lot, pay all fees and then call us to recover". After much toing and froing BMW have apparently paid the fees as it was their catalogue of errors and my car is apparently on route to Sytner. I shall wait with baited breath to see if it turns up.

Word of caution take additional roadside out if you have BMW cover, we would never ever have been left in this position by the AA. We made the mistake of believing that BMW roadside would operate like Ford and other companies and just have a linked up service with one of the breakdown providers, they don't. BMW will just make a few half baked attempts to ring private recovery companies and give up. They also won't call you to advise of any updates/ issues and will have 0 priority... Small child, sub zero temps, national speed limit trunk road, no hard shoulder, no crash barrier, no way of getting to safety without crossing four lanes of traffic... No problem we'll pick you up in 6 hours by which point you may have been hit by a truck or ended up with hypothermia.

Formal complaint and probably subsequent one to the ombudsman in process, highly likely to progress to the ombudsman as the service from BMW has been a shocker so I won't hold my breath that I'll get a response to the complaint.

Dont bother speaking to customer service, 44 emails later still waiting on a call back from 4 months ago, got told I was getting a call back 72 hours ago gave them times and they broke them and now come back with a time they might call back on,
Cant wait to sell my BMW X3 tomorrow.
90% of parts are back order or no dates
Waited 4 months for 1 part if I didnt push it would still be with out my car.
Said would do a good will gesture then back out at the last minute because I'm selling the car.
Find a brand that will help you!!!!!

Went to collect my car today 9th March 2026 this should be a 5-10 minute process, in the end it took over 40 minutes to get my vehicle, she came and asked for a Mr ? who was supposed to be me but this was a different name, then nobody came back, I then asked one of the customers advisor what’s happening she went and never returned,I having to go back to reception to find what’s going on, apparently they got my name wrong then leave me in the waiting area with no care in the world, very poor

Dear Sir/Madam,

I would like to make a formal complaint regarding the behaviour of a staff member, Jon Hutchison, at the Parts Development department of BMW Loughton.

I recently 09/03/2026 @ 14:55 pm visited the store to purchase a wheel centre logo cap and was charged £18.13 for a single item. When I politely asked why the price was so high, Jon Hutchison laughed at me and said, “It’s not expensive for me.” I found this response unprofessional and disrespectful. When I asked why he was laughing and explained that my question was serious, he became aggressive.

Both he and one of his colleagues began raising their voices and shouted at me. I was told, “If you don’t like it, leave the store and don’t buy it.” I was extremely disappointed by their attitude and poor manners.

As a chauffeur who regularly drives BMW vehicles, I expected a much higher level of customer service from a BMW dealership. This experience has left a very negative impression, and I hope management will take this complaint seriously and address the behaviour of the staff involved. I will tell all of my friends and my colleagues to not use BMW Loughton as they Complety useless and unprofessional. 

Thank you for your time, and I look forward to your response.

I own a 24 plate 340d and have had several bmw cars of which I had to for the first time use the SOS button in the car, I hit a pothole at 2pmish and although run flat tyres, still caused tyre to bulge and two splits to the wire, had to get back to Kent from Gloucester. The bmw assist sent me a text within 30mins as I was in safe place, and I had the technician by 4pm, the slight delay was where I was located I had no network, so had to call them a second time. However the technician advised a space saver wouldn’t get me home the distance I had to go. He made a call to local Bmw dealership some 11 miles away, as they were due to shut within half hour he swapped wheel with space saver and took my wheel, gave me postcode told me just get there he would go ahead as then they can sort tyre and would not shut till my car was done. I got to dealership 4.40pm back on road to Kent at 5.15pm new tyre on, that tech stayed all the time until I was back on road. I have tyre insurance so can claim, the dealership gave me 10% off, I was very grateful and good thinking and plan with BMW assist tech.

Strastone BMW Leeds
⚠️ BEFORE YOU GO THERE READ THIS

The level of disrespect, lack of accountability, and the way I am being treated even when the issue is clearly their responsibility is simply unacceptable.
I genuinely believe that if BMW headquarters came to the UK and visited BMW Leeds branch,( the After Sales and Service department) , they would be shocked by how customers are being treated.
After a very horrific experience, I took my car back to be checked because I felt the previous repair had not been done properly. Been charged £450 just for a three-hour diagnostic check. Been told there was a serious issue with horn and that it needed urgent attention, and they booked me in to fix it.
When I collected the car, it had been damaged and scratched, and there was no proper apology.
Two weeks later, I am still waiting for them to schedule a repair tor the damage they caused themselves. Last Wednesday, I took the car in again to fix the horn. After two days, they said it was repaired and charged a significant amount. However, when I collected the car, the horn was still faulty.
They had told me it was 100% fixed, but it clearly wasn't. It works intermittently sometimes it works, sometimes it doesn’t
I called them and explained that the repair had failed and the manager simply told me to bring the car back. They also said that because they have no courtesy cars available until April, I would have to cover all transportation costs myself whether for a rental car, taxi, or any other transport.
In the email I received from the manager, there wasn't even an apology for the failed repair.
Instead, all the costs and inconvenience are being placed on me, even though the fault is entirely theirs. They failed to repair the car properly, failed to check it before handing it back to me, and still charged me in full.
What has happened to me at BMW Leeds is unbelievable. They even argue with me, saying
"just bring the car back and we'll fix it," while ignoring the fact that* mistakes, the failed repairs, and the damage were all caused by them.

I’d leave no stars if I could.

Right. I’d booked my BMWin at Wakefield for a starter motor recall replacement that was brought to my attention in November 25. This appointment was cancelled at short notice as they stated they had run out of stock which was a joke because they booked it in. Cut a long story short I booked it in again at Leeds branch as they was a part available. So today 27/02/26 I turned up as arranged at Leeds branch to have the starter motor fitted. Got to reception and was told unfortunately they did not have the part again as it was out of stock again. I asked the guy on reception why I was not informed of this as I’d just taken time off and my wife too. I got no plausible explanation as the least they could have done was contacted me and re arranged another appointment. So this was the second cancellation in the space of a few months. Not happy.

Sat in a hospital drop off bay, my 7 month old, £96k, X5 had a drivetrain issue, it would not start. Despite having my 82 year old Mum with me with a broken ankle, being in the way of ambulances and 100 miles from home, I waited 7 hours for recovery. Although after being quoted the wait time and waiting patiently for 6 1/2 hours, I was told that it couldn't be collected until the next day due to the car being in a car park.....as previously mentioned, it was in a drop off bay.
The call centre did not listen to me, I had to repeat the issue and the location of my car several times, even then they got it wrong. In their wisdom when trying to organise a hire car, BMW insisted the replacement had to be a BMW (I did not know this), no one had one, so I was told I couldn't get a car till the next day, despite the situation with my mum. Thankfully once I'd communicated "loudly" that I didn't care what type of car it was, the situation was sorted.
My experience fell way short of the service I thought I would receive. I think I have PTSD.

I am extremely disappointed with BMW and the way I have been treated as a customer.

For a brand that markets itself as “premium,” the reality is completely different. The level of customer service I experienced was dismissive, unhelpful, and frankly unacceptable. Communication was poor throughout, and when problems arose, no one took ownership or responsibility.

Instead of resolving the issue professionally, I was passed from department to department, given inconsistent information, and made to feel like the inconvenience was mine rather than theirs. For a company of this size and reputation, the lack of accountability is astonishing.

The most frustrating part is not just the issue itself, but how it was handled. A premium brand should stand behind its products and customers. Instead, I experienced delays, excuses, and a complete absence of meaningful support.

I would strongly advise potential customers to think carefully before purchasing from BMW. The badge may say “luxury,” but the customer experience certainly does not reflect it.

Very disappointing.

Service and professionalism from Nick Ventrone, looking after me, he was just great and not the first from him.
Just never got chance last time to write review.

I have a 2019 BMW 320d. In December 2023 the drivers door mirror stopped electronically adjusting. Sytner BMW Tamworth diagnosed the problem as water ingress into the electronics within the door mirror. Sytner approach BMW asking for a warranty replacement as a “gesture of good will”. BMW acknowledged a “manufacturing fault” because they provided a replacement which was fitting by Sytner at no cost to myself. I was very satisfied as Sytner and BMW acted honourably to resolve the problem with the car.
Two years later in December 2025 the door windows and door mirrors stopped working again. Sytner diagnosed the issue as water ingress again into the electronics of the door mirror. The replacement electronics had therefore lasted just two years before failing. This time BMW are refusing to replace the electronics due to the age of the vehicle, ignoring the fact that the electronics are only two years old. I am now facing bills of £150.00 for the diagnosis of the repeated fault and replacement electronics parts at £430.00 (discounted special offer from Sytner).
Will I still be a customer of Sytner and BMW in six month’s time? – Unlikely.
My experience has made me look into the overall reliability of BMW cars. Consumer Which magazine rates BMW cars amongst the least reliable brands on the road today with just a two star rating!

Update March 2026
After three appeals to BMW UK, they have refused to replace electronics in the door mirror however Sytner BMW Tamworth have covered the cost of the labour to fit it. I am therefore £265.00 out of pocket for part and £150.00 out of pocket for the diagnostic of the problem.

I will not be a driving a BMW for much longer.

Possibly the worst customer service i have ever experienced in 40 years, bmw is the lowest of the low for me now, £100,000 car blows up 6 months old miles away from home and want to take the car away leaving us stranded with no further transport, absolutely unbelievable never ever again! Do not waste your money be better of buying a mg. And if you do decide to buy one make sure you take your own aa cover out as bmw assist is as much use as a chocolate tea pot

Contacted BMW Group 1, Borehamwood to clarify expected charges for the servicing of my BMW via online website form.
Zero response since more than 5 working days.
This is reflective of gross negligence.
How can people get their vehicle serviced without knowing the rough costs, when other dealerships have clear service packages with costs?
Compare them to BMW Sytner Group,Leicester who responded within 4 hours of a query and gave the info as was necessary the same day.
Customer service response is the single major indicator of the expected quality of care.
Please stay clear of BMW Group 1, Borehamwood. They have no care in the world about people maintaining their vehicles.

I bought a car with a faulty starter motor which failed within a year of owning the car. I contacted BMW warranty service and received no correspondence. Due to the need of using the car I have payed for, I had this issue fixed myself. Since then, I have received a letter stating that the starter motors on these models are faulty and to stop driving the car until it is replaced. It's a good thing I had this replaced already, because the time frame for getting in fixed is in 6 months time!

I have sent a complaint and asked for reimbursement for the faulty starter motor replacement and I do not expect to hear back from them.

I will selling the BMW and buying a more reliable make with good customer service attached.

Title: Disgusting and Deceitful Service at Group 1 BMW Reading – Total Breach of Trust!

Review Content:I am absolutely appalled by the lack of integrity and professional ethics at Group 1 BMW Reading.I had an appointment booked weeks in advance to install a dashcam. The night before, a staff George even sent me a text message to confirm the appointment and remind me to show up.However, when I arrived the next day, I was shocked to find out that they had sold the dashcam I had reserved to another customer! This is a complete betrayal of trust. Why confirm an appointment and remind me to come in, only to sell the parts to someone else behind my back?They are deceitful, unprofessional, and have zero commitment to their customers. They lie about what they can and cannot do. A prestige brand like BMW should be ashamed to have such an untrustworthy dealership representing them.

Furthermore, their technical knowledge is non-existent. When I requested a basic fluid and oil service (5 oils, 3 fluids) for preventative maintenance, they actually discouraged me from doing it! It’s clear they want the car to deteriorate so they can charge more later.This car was sold as an "Approved Used Car", which supposedly passed a rigorous 165-point check. Yet, within just a few months, it has been back for repairs constantly. What exactly did you "check"? It is obvious that your "Approved Used" status is nothing but a marketing scam to deceive customers. You have no technical know-how, no professional integrity, and zero respect for vehicle safety.

My 2018 BMW X1 has a frustrating issue with the dual-zone climate control I need to warn potential BMW/Mini customers about: the driver’s side blows cold air while the passenger side delivers warm air, leaving me uncomfortably cold during drives, especially in the mornings. This appears to be a widespread problem among X1 owners and a known design fault admitted by BMW, often caused by a faulty blend door actuator on the driver’s side that fails to properly mix hot and cold air. Despite the premium price of the vehicle, this recurring defect requires expensive repairs—with BMW dealer quotes around £2000 - £3000 since the whole dashboard has to come off.
Emails to - 'customer.service[AT]bmw.co.uk' simply tell you they are not technical and to book the car in for diagnostics at a local BMW dealer, when you try to do this (tried 3 local) and describe the issue to them they ignore you or say you have to book a £260 diagnostics check but then admit the repair will be over £2000.
For a luxury brand, I expected reliable design and engineering, not this inconsistent performance. I can only give it 1 out of 10—BMW really needs to address this design flaw for future models, this was my 1st BMW and now I am stuck with a very expensive bill and a company that refuse to acknowledge the fault and compensate its customers, in 35 years of being a Ford owner previously I have never had repair costs like this and can only warn future prospective BMW/Mini owners to shop elsewhere.
Shame on you BMW/Mini I will be paying for the repair and selling and going back to Fords
See the technical service bulletins as below-
tsbsearch.[com]/MINI/SI-M64-02-21
tsbsearch.[com]/BMW/SI-B64-06-21

I have had an on going issue with my i5 M60 estate, I have had the car for 6 months and have had to buy 6 new tyres, I have spoken to Sytner and BMW directly (who were no use at all) about the issues. The car is fitted with 21" alloy's and ultra low profile tyres which is not a suitable fit for UK roads, I am also told that three of the alloy's are buckled which if i replaced them would take total spend on wheels and tyres to £5000 pounds in 6 months - every time I hit a pot hole (they don't have to be big) the tyre side wall splits, WE also have a saloon car of the same model and that has gone through three tyres and has had two alloys replaced and that car is fitted with 20" alloy's with higher profile tyres than mine. If you google this issue it is a well documented problem especially on the 21" alloy's. I previously had a BMW M4 again with low profile tyres and travel the same journey to work for 3 years (28,000 miles) without a single tyre or wheel being damaged, the weight of my i5 m60 is far too heavy(2500kg) for these ultra low profile tyres which are fitted! I have now been offered to buy 4 new 20" alloy's and tyres at a cost of £6600 that would take my outlay in six months to £10k. The nett result is I have a £125,000 pound car that I am reluctant to use because of this tyre issue.

I received a fantastic response to my flat tyre. I would like to give a special thank you to Kailem, who helped me resolve my tyre puncture on Saturday. He was very punctual, arriving on site within 30 minutes of my call to BMW, and did everything he could with grace. He is a real credit to his company, Alliance, which operates on behalf of BMW.