Europe Moto Reviews 

Never ever again. Fast in taking your money, delivery is no concern to them... BMW handle this... they're not worthy selling your products. No comm, no tracking , no support..no nothing; except stealing money.

I have ordered parts from this company in the past with no issues. However my latest order has been with their shipping department for two weeks and has not shipped. Emails are ignored the contact telephone plays some bad music and nobody actually answers. I am left with little choice but to make a claim with my credit card company

Order parts from them and didn't receive them all. After contacting them about the missing part they refused to accept that anything was missing.

Delivery times not as stated within this testing process and email communication nothing short of terrible and unhelpful. Also there is an import fee for orders over a certain limit which is very expensive, they don’t mention this and also you don’t get your items unless it’s paid. Avoid and go to your local dealer, you will get a better response and discount, BMW really need to pull there finger out as the website directs you to these fraudsters. I certainly wouldn’t have purchased my Bike knowing this.

If I could give zero stars I would. They claim items are in stock but fail to despatch or deliver. When I requested a refund they have failed to to make payment. At the time of writing, I have had to raise a case with PayPal to try and get my money back. I simply cant understand how BMW affiliate themselves with this company.
DO NOT BUY FROM THIS COMPANY. They are simply scammers. You won't get your products on time if ever and they won't refund. Awful company.

I was waiting for my parcel for about a month. After placing the order, I read a lot of negative reviews and honestly thought I had been scammed. I contacted them, and they replied that my parcel was on the way, but I noticed the order status only changed to “sent” after my email, which didn’t feel right.

Overall, the delivery time is 1/5 completely disappointing. On the positive side, I did receive everything I ordered. Still, I definitely won’t be buying from this website again.

Absolute shocking service from this company. If they call waiting 10 days before you even get tracking details, Express delivery god help us with normal delivery.
After 10 days I cancelled my item on one hour after I cancelled my item. They then send me the tracking details. Useless never used this company again.

At face value they have 3 options to contact.
AI tool
Telephone
e-mail
The AI tool is quite friendly but ineffective.
The telephone number does not work.
The e-mails are slow to reply.

Shipping was significantly delayed. My request to cancel the order before the item ships was refused; I was advised to refuse delivery instead. I followed that instruction. The refund was only processed nearly 2 months after the return. Overall, slow shipping and a lengthy refund process. I wouldn't buy there again.

If I could give no stars then I would. I placed my order over 8 weeks ago and I have not received anything and no refund has been received. I am unbelievably frustrated with their customer service who have stopped responding to email.

If you need product urgent it is better to look for another dealer.The store offers which are probably not available and then you have to wait.I have got my battery. But not on time!

ordered boots on November 20th I refused delivery because they sent wrong size. europe moto told me to refuse delivery so item would be shipped back to them. today is 14th March and i’m still waiting for refund. they no longer answer emails and leave me no choice but to begin legal proceedings. AVOID USING THIS COMPANY AT ALL COSTS.

I ordered two shipments, and it has now been six months and neither of them has arrived. The communication has been extremely poor

Had to pay import duty even though I clicked that I wanted to use the UK company. My parcel has gone for a jolly around Europe, leaving France, then the Netherlands, back to France and now here, where I have had to pay import duty and VAT, although I have already paid this. WILL NEVER USE AGAIN. Spoken to Motrad, and they are not even a dealer?

Ordering things from abroad is always a bit tricky but they were not prepared to offer any help or guidance. The responses to enquires were short and unhelpful. As per most reviews they are incredibly slow, it was over a week before they even shipped the item, followed by a week in transit to actually arrive.
Ultimately though the item arrived eventually and was as described. I was reluctant to use them because of the reviews but they were much cheaper than anywhere else so if you're prepared to wait and be frustrated for the best price then it's worth it.

I’ve ordered 3 items now and all arrived safely and as described. They did take up to 3 weeks to arrive which I was prepared for and one item did have import tax, which is standard now we are not in the EU. I also had to return an item as it didn’t fit, my fault but I got a refund within two weeks which again was fine. All in all, they delivered everything they said, communicated well and no issues. You just have to be prepared to wait a little longer for your items and anticipate the import tax on items of higher value.

Do your research on import taxes and you can factor that it. The item still worked out cheaper then I could get from a uk bmw dealer.

This company are silent about the import tax(vat) you have to pay in the UK. I rejected the order when DPD asked for £120 import tax, this was on the 27/1/26. I sent several emails and was treated to a virtual wall of silence, they ghosted me as a customers. Finally money reappeared in my account on the 20/2/26. I will never use again

Yes delivery can take longer than expected. I was waiting about 2 weeks for parts for my s1k to ireland. But all arrived with DPD all in good condition and all OEM.

I was a little put off by the negative reviews but the part I ordered was shipped promptly and I had no issues in the end. I used DHL for an Australian delivery.

Yesterday I received the package in a perfect condition.
The jacket is superb !
I want to thank you for the fast delivery. (within 2 weeks)
I will order some other stuff in the nearby future.