Europe Moto Reviews 

Absolute joke! Handed to their “shipping department” over a month ago and still nothing has arrived! Multiple messages to customer services who are absolute no help whatsoever!

I placed order on 01/08. Received email saying would be with me 10/08 (but could be delayed). I emailed and said I needed for a trip - they replied and said they would do what they could. Then got email saying DHL would deliver on 09/08. It arrived today 05/08 - Delighted!

Seems to be everyone else is going through the exact same thing when ordering online with BMW Europe Moto.

Purchase item, receive a fabricated delivery date they have no intention of fulfilling and then spend weeks trying to find out what’s happening with your order.

I believe the emails everyone receives back when enquiring about where their order is are actually canned responses. Meaning no one is looking into the issue it’s just a pre generated email.

DO NOT PURCHASE FROM THIS COMPANY!!!

I’ve had to get my bank involved to try claim the money back and see if they can look into fraudulent activity with this business. If you’ve paid through PayPal first raise a dispute with them. But DO NOT except any refund offer BMW moto Europe makes unless it’s for the full amount. If you accept a partial refund for one or more items of your order on the promise the other items will be dispatched immediately, PayPal will consider the dispute closed and they will no longer get involved. This is what happened to me!!

My next step is to see if BMW Motörrad UK can at least be made aware of this situation as it seems to be happening to frequently.

Taking peoples money and then not completing an order all the while using the BMW name is completely unacceptable and BMW should at the very least look into it.

Awful service! I ordered a present for my husband beginning of July for our anniversary. The payment was taken immediately, then they contacted me to say one of the items was not available so I had to go for another one. It’s beginning of August and the order hasn’t been delivered yet! They never confirmed a tracking number. Contacted the customer service today and they said they will dispatch the order asap (!!!!)
I’ll never but from them again!

NEVER PURCHASE FROM THEM!! SCAM!!
Seriously the worst service I have ever experienced! We have purchased couple things from them back in April and they were supposed to arrive in the beginning of May. We are in mid July and they haven't arrived yet. On top of that they never respond to the phone nor emails, when commented on their social media to get responses they just blocked the account.

Made order at 13 of June. Estimated date of shipping were from 22 till 26 of June. Today, 1 of July, order was not shipped. Very bad experience, will demand refund. Communication with team terrible, nobody can't say estimated dates of shipping, just "please wait". Never again

This was my first-time shopping at “bmw.europe-moto.com” and I will never again. The lack of customer care and service is appalling.

Be WARNED, “Europe-moto.com” will advertise a product on their web site, that is no longer available, they will offer an alternative product and should you refuse… be prepared to wait a very long time before a refund is issued.

When it comes to purchasing an item from their web site, “europe-moto.com” are quick to take your cash, but not so quick to issue a refund.

On the 5 of may i ordered some panniers and an exhaust from the webshop, delivery date according to the webshop was 5-7 days, I recived an email saying that delivery would be on the 13 om may, but since i did not get any tracking id, i called them on the 12 of may to know why, and I was informed that I would recive tracking id 14 or maybe 17 of may, but I did not. So I called them again the 18 of may and was informed that the one I was talking to would look into it, and send me an email to update me on the situation, I did not get any email, so I called again 19 of may , and the person on the phone promised me to email me with the status on the order, before 12 oclock, I did not get any email.

In my opinion this is not the right way to treat a costumer.

If delivery is delayd i should be informed about it, it should not be me calling to find out about this

Il ne s´agit pas d´un concessionaire BMW traditionnel mais d´une marketplace qui met en relation clients et vendeurs.

Les délais sont super longs et ils ne prennent aucune responsabilité en cas de problème.

I ordered the battery they recommended for my F800GT on their website . It took 25 days to arrive. They don't answer their phones. They seldom answer emails, usually days later. The battery was the wrong size 35mm shorted than the original one and could not be fitted securely.Then they recommended a completely wrong battery.
I returned the battery. I received a refund ,less shipping €13.99 .It cost me €25.33 to ship it back.Total cost of shipping €39.33 and no battery.