I had a few problems in the beginning of using b9 but the were resolved quick an now I use it all the time I like b9 app.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was easy to sign up to the account AND it was VERY SOON afterwards that I received my first advance. The way they do things is kinda OFF TRACK but it's cool
Company replied
Good company with great advances customer service kinda sucks but that's the only downfall
My deposits are on time. They are always helpful and I've never had a single problem with transactions. They answer my questions and they are prompt about responding. They have so many awesome feature... See more
Company replied
Company details
Written by the company
Take your paycheck under control. Open B9 Account and move your salary to get approved for a B9 Advance℠ in minutes. No credit check. No late fees.
Contact info
777 Brickell Avenue, Suite 500, 33131, Miami, United States
- (888) 297-5504
- support@bnine.com
- bnine.com
4.1
Great
1K reviews
Replied to 37% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great app..…
Great app.Good for building your credit score.Customer service is quick to respond!!!OVERALL GREAT APP!
August 21, 2025
Unprompted review
Enjoying B9
I really enjoy how the support team reaches back out when you have questions! It’s really quickly they always try to resolve issues really fast! I just wish my advance would increase a little faster. OVERALL I LOVE THIS APP!
August 20, 2025
Unprompted review
Great financial app!
August 16, 2025
Unprompted review
Reply from B9
You’re in good hands — B9 gives you cash advance and banking tools that move with you.
Get more Cash Advance to increase credit score
How long will I get my 5$after rating the app
August 15, 2025
Unprompted review
Reply from B9
Thanks! We’re here to support your journey to better money management.
I get my paycheck early
I get my paycheck early. It's very easy to use, sending and receiving money
August 15, 2025
Unprompted review
Reply from B9
You’re awesome! B9 gives you both power and speed in your financial life.
They closed my account without notice
They closed my account without notice. I got left stranded outside of work because they blocked card from being use. I need my card to call an uber. Worst decison I made was putting my trust in them. I actually told my sister about this because a lawyer. If anyone want to join me we can open up a class action lawsuit as well pain and suffering. They stole my funds and direct deposit and closed my account.
August 13, 2025
Unprompted review
Reply from B9
Hi, we're sorry to hear that and we would love to take a look at the issue. Please reach out to our customer support team at support@bnine.com.
customer service is the worst i have…
customer service is the worst i have seen, no real person to take your call, they close your request with out an explaining, they anwser there msg with Hello and there is no one to talk to, i would personally not use there service and go to some one like Dave or Money Lion.
VERY POOR SERVICE HERE..
August 12, 2025
Unprompted review
Reply from B9
Sorry to hear that! Could you share more specific details about your experience? B9 has helped over 1 million users and received thousands of positive reviews on the Google Play Store. We offer cash advances up to $750 per pay period and ways to earn extra money by completing simple offers. Feel free to reach out at support@bnine.com
I give it a 5 star very helpful…
I give it a 5 star very helpful especially in emergency
August 4, 2025
Unprompted review
Reply from B9
So glad it’s working for you! B9 supports working people with fast money tools.
Bad experience
I've read the comments here, and they're true. Part of my check went into this account. I tried to withdraw it by requesting a debit card, but it was impossible due to errors in the wrong zip code they placed on my address. I made a wire transfer to my account, but the money never arrived. The money disappeared, and b9 says that LP is with my other bank, but my other bank isn't. In short, my money is missing. I opened a dispute, but honestly, don't use this app.
August 3, 2025
Unprompted review
Reply from B9
Sorry to hear that! Could you share more specific details about your experience? B9 has helped over 1 million users and received thousands of positive reviews on the Google Play Store. We offer cash advances up to $750 per pay period and ways to earn extra money by completing simple offers. Feel free to reach out at support@bnine.com
I love B9!!!
I love B9!!!! My check was on time thank you GOD. Thank you B9
July 31, 2025
Unprompted review
Reply from B9
Appreciate it! B9 gives you everything you need to stay in control of your finances.
Reply from B9
Thanks! Fast money tools — cash advance and banking — right on your phone.
I like being able to play games and…
I like being able to play games and earn rewards.
July 30, 2025
Unprompted review
Reply from B9
Your review made our day! B9 is about getting your money faster, safer, and easier.
Reliable service
July 30, 2025
Unprompted review
Reply from B9
Thanks again! With B9, your money is never far away.
No issues easy to use
Still learning but thus far this have been nice and easy.
July 29, 2025
Unprompted review
Reply from B9
You’re why we do this! B9 puts real financial control in your hands.
If I could give zero stars I would…
If I could give zero stars I would service was great until it wasn't. Early paychecks yes advances yes pay more for bigger advances they take the money and shut off the advances. Total rip off! Closed account. Open a Chime account great benefits and not a rip off.
July 25, 2025
Unprompted review
Reply from B9
Sorry to hear that! Could you share more specific details about your experience? B9 has helped over 1 million users and received thousands of positive reviews on the Google Play Store. We offer cash advances up to $750 per pay period and ways to earn extra money by completing simple offers. Feel free to reach out at support@bnine.com
My deposits are on time
My deposits are on time. They are always helpful and I've never had a single problem with transactions. They answer my questions and they are prompt about responding. They have so many awesome features and I feel safe with them
July 9, 2025
Unprompted review
Reply from B9
That’s what we aim for — banking that makes life simpler and pay access that makes life easier.
Reply from B9
Great to know B9 is helping! Fast, simple access to your money is our focus.
FRAUD
FRAUD! I CHANGED TO THIS BANK AND I NEVER GOT MY DIRECT DEPOSIT. I HAVE BEEN TRYING TO GET A HOLD OF THEM SINCE THE MORNING AND THEY ARE STILL INVESTIGATING MY DIRECT DEPOSIT. IDK WHO I CAN CALL OR TALK TO
July 22, 2025
Unprompted review
Reply from B9
Hi Ally Arellano,
Thanks for reaching out. Please contact our customer support team — we’re here to help resolve your issue:
Phone: 888-297-5504
Availability: Monday–Friday, 6 AM–6 PM PST
Email: support@bnine.com
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