Boardgameguru Reviews 

Terrible experience - fraudulent. Order never shipped, two months later after zero replies from the store via multiple platforms, I managed to get a refund through my bank.

Update: immediate reply from boardgameguru as soon as I posted this review but still zero replies from any emails / Facebook messenger/ answerphone messages that I had tried beforehand about the order I did indeed place.

Almost fraud at this point. Will take payment and there will be no delivery unless you push and even then you need to get lucky. The business has gone down the drain unfortuantly. Owner is a nice guy, but this needs shutting down

Slow delivery time, no response from store owner until contacted via a 3rd part facebook group where nothing but excuses before dispatch.

You will wait months for an order with no communication. The business is an absolute shambles I'm sad to say. I'd love for it to be otherwise as I'm local to the business but I've never had a timely order I didn't have to chase sadly.

Ordered on 7th April - Special order said 4 weeks delivery, spoke to store owner and checked before ordering. Emailed store early May as not heard anything with no reply. Tried calling eventually got an answer about Mid May was told it would be end of May early June. Tried contacting Mid June as didn't hear anything, it is now 17th July no reply to 4 emails, multiple voice mails (as phone isn't answered) and no response through Facebook. Similar feedback from multiple users on Board Game Chat Facebook group, with no one recieving a response from the store or an order seemingly in the last couple of months. Avoid at all costs, games seem very unlikely to ever ship and requests for refunds are ignored.

Pee poor. Should just accept they can’t run a legit business and shut down, to save all the financial harm and emotional distress caused to customers.

I got my brother to order Pursuit Of Glory three months ago and despite numerous enquiries and complaints there is no sign of the game, a sensible reply, or my money! I've now ordered via 365 Games and it's scheduled to arrive in a few days. I definitely won't be using this outfit again.

Have faith, Boardgameguru is sending orders again after their recent staff illness slowdown. Just allow a bit more time as they catch up on the backlog.

I ordered a game 2 weeks ago, despatch was about 11 days later, it arrived today.

I preordered a game, the money was taken straight away from my account fair enough but I've been waiting six months and it doesn't look like the game is being delivered to the UK. BoardGame Guru won't answer my calls or emails to let me know if this is the case; I'd be happy to wait or get my money back but I want to know either way.
I wish I'd checked these reviews before as this is a terrible company to deal with. Date of experience - the last six months!

Ordered a board game on 23rd June. Received a conformation email and the company took my money, but I've heard nothing since. Sent a follow-up email but received no reply. Terrible company -- avoid at all costs. Will now try to recover my money.

I've tried contacting customer service for a cancellation through four different avenues over 3 days. 2 email addresses a phone number and the Facebook page and have yet to receive any kind of response.
Having searched online for contact details and seeing the awful reviews I'm now worried they aren't going to respond at all.

I just want to know if the game has been sent or not

Similar experience to everyone else, just posting here hoping that it might help get things resolved. They've had close to £300 of my money since last August and stopped responding to emails in early April. Hasn't acknowledged my request for a refund so have started the process with the bank.

Do not order from this company. They will not deliver your order or respond to any emails.

A really terrible company that does not deliver products or respond to customer service emails in any timely manner. I have been waiting a year for a game I ordered and on the rare occasions when I managed to receive a response from the company they gave various excuses (shipping, Illness, etc) and said it would arrive soon. It never has. Finally over a month ago I asked for a refund. They haven’t responded.

Like others, I have been awaiting products. Also, like others they do not answer emails and have failed to refund my monies. This is totally unacceptable!! I couldn’t recommend them to anyone and if you read this I would advise you to take your custom elsewhere.

UPDATE.

Well I have now got a full refund, so am happy my issue has been resolved. Good luck to those of you with outstanding issues.

Like many others, boardgameguru has taken my money and not delivered my ordered item. I've tried every possible way to get a refund. Eventually the owner responded on Facebook, promising he'd sort a refund for me the next day. That didn't happen. Weeks later I got the same promise. No refund. And now total silence. It's simply not good enough.

Whilst I understand the owner of this company has been ill and in recovery, it is unacceptable to continue to operate an online business, taking customers money and failing to answer phone calls and reply to emails. Being a sole proprietor of my own business, pricepoint may well give you the initial competive edge but customer service is the determining factor in success of failure. I fear that should these issue not be resolved soon that this business may soon reach the end of its life.

It is disappointing to write this review. I have used this online store for many years but service has been declining.

I placed a preorder last year in about August for two expensive items, due to be arriving in September. I don’t stress about these things so much so only chased in October. The owner had been sick and orders disrupted.

In December or January I emailed again I received a response suggesting once again the delay was due to illness but an order was due February.

Since then I have had no response and no goods despite emailing and phoning, leaving messages. I approached PayPal to get a refund but I was beyond the six month period that they allow.

So I am about £130 out of pocket. I sadly will never use them again. Nor will my family. The operation seems fragile, disorganised and unreliable. I would have to say steer clear. I hope the owner is well after all the illness but the business is clearly in disorder.

Takes your money… no product! Stay away! Scammers!

Took my money promptly enough, but no game in return.
Won't answer the numerous emails I have sent.
Been waiting 7 weeks! Absolute scammer.
STAY AWAY AND GO TO A COMPANY THAT IS TRUSTWORTHY.