Boardgameguru Reviews 

I think this website might be defunct. There are pages on it that have not been updated since 2019. It still allows you to place orders - I placed an order for an item that claimed to be in stock, but it never arrived, and I got no response from the company after four attempts to contact them over the course of three months. One of the "out of office" messages says the owner is sick.

UPDATE: I sent an email to cancel the order, and this time the response was quick and helpful. Updating my rating to two stars.

Ordered a game two weeks ago. I have had no acknowledgment of my order, now confirmation.
I have had no reply to emails. Telephone calls go straight to voicemail.
The web site gives excuse of illness delaying things but the company website shows a team of people, surely they are no all poorly, could not one of them at least answer the phone or respond to emails?
I fear I am going to have to take matters further to get my money back.

AVOID AT ALL COSTS!

I ordered a game a week and a half ago (2nd of June). No issues or delay expected from reading the website. Promptly took my money and sent a confirmation email. However, that is the last thing I have received from the company.

Not only has the board game not arrived, but I haven’t had any correspondence updating me on my order either. I’ve had several emails ignored.

Starting to worry that I won’t see the game nor my money back reading other reviews. I’m giving it until the end of the week otherwise I’ll be asking for my money back!

Further (further!) Update: 20th June. I emailed Angus again this morning, asking for an update. He did reply quite promptly today. Although I had said I still wanted the item (even with the delays) he wrote that, as he couldn't be sure when he'd be able to dispatch my order, he had cancelled my order today and refunded the money. I have checked my Paypal account and the refund has gone through. So, I therefore think it's a genuine company, with genuine staffing issues. However, it really is a bit of a waste of time making an order with them at the moment.

Further Update: Another week's gone by.
Still no sign of my order being dispatched.
If it is a case that it's genuinely a one-person operation and they have on-going health issues that are causing serious problems with work, then they do have my sympathy. However, it also seems poor that they're clearly still taking orders at this time and are taking customers' money but not dispatching their goods. I've knocked off a star (had put them up to three with the previous update when I at last got an email last week). We'll see whether the next week adds or subtracts another star! I'm being patient (in case it's just a matter of waiting a little longer), but am also am not gullible: I am still wary that this company could be operating in some kind of fraudulent way and will look in to this matter further with this in mind if necessary.

Update: I have just now received an email to say that Angus has been ill and orders are taking him a bit longer to process (I therefore now assume this company is a one-person operation). I therefore thought it wise to update this review accordingly. Obviously I've yet to receive my item. When I do, I will come back and update this review further.

I placed an order last week. The product information said the items would be dispatched in 2-3 days from order date. Having now read several bad online reviews of this company, I decided to contact them to check the status of my order and to check if this company still exists. My emails have been ignored, an automated message on Messenger says to email them (I have now tried both emails they provide), and phoning them takes you directly to an answer machine (I left a message a couple of days ago, but have received no response to this either). I understand that it could be possible that there is a genuine and understandable delay with my order (I have a family member who says they shopped with the same company eighteen-ish months ago without any problems). I will try to continue to patiently await a response, but (if, after leaving it a reasonable amount of time, I get neither a reply or my order) I am aware that fraudulent companies are out there and will investigate this matter further with this in mind if necessary. I really don't like leaving bad reviews: I prefer to support businesses for good customer service etc - but felt I ought to leave this one to warn others that (at the very least) communication with this company is very poor! I have double-checked the website and can find nothing to say they are temporarily closed or are experiencing any delays or staff shortages etc. I really hope I can eventually update my review to say that my order took longer than expected to arrive but all was well in the end...but we shall see.......

It’s now been a week since I placed my order and not a single email of order confirmation, but the money was gladly taken, I have emailed and attempted to phone multiple times but no reply, it’s says 2-3 days for dispatch and I paid for 48 hour delivery, so why charge this if it cannot be given, this whole order process has been very disheartening and I would advise against using this site, I really wish I had read the reviews before ordering. If I have not received a reply by the end of today I will reverse the transaction.

I ordered and paid for two sets of playing cards for the Heroes of Normandie game system on the 20th December 2023. Re: Heroes of Normandie cards Re: Order No: 122384/201223/05
I have checked this morning and the playing cards are still being advertised on their website. Despite sending several emails Boardgameguru has decide not to reply. (Apart from two emails early in the year) All I want is my purchase or my money back.

I've placed two orders in total with this company, both in spring 2023. The first was absolutely fine, no issues. The second was a preorder, at the time due in a couple of months from when I ordered it. That came and went, and I contacted the company who informed me it had been delayed. Fine. Then a couple of months after that I emailed again and got no response. After a few goes around, trying just to cancel the order and get a refund, with no response, I contacted my bank. The bank opened a case, which the company did respond to, and my case was denied as a result. Right now I'm out of pocket for over £100, still no response, from a business that is apparently still trading.

Edit: Seller contacted me as a result of me posting this review and promised to refund me. That refund never happened, and I have sent many, many emails following up. This is seriously disgusting, and if there was anything I could do to have their business shut down I would.

I have a product on preorder with Boardgameguru. Since 2023. The item has been on open sale for over 12 months. I foolishly tried to support this small company. I now wish I hadn't bothered. I have received one email explaining an excuse and stating it is due in March 2024. Since then no response to multiple queries. I email weekly on the address provided by Angus and message several times a week.
To say I am disappointed would be an understatement.

I just bought The Spill board game in my first experience as a customer of the Boardgameguru.co.uk. I was looking for this game for a reasonable price and finished the sale before reading any reviews.

I must admit I got a little bit anxious and sent an email in 24h to the team, despite the notes clearly saying the order would take 2 to 3 days to be processed.

Despite my impatience, Angus so kindly replied to my message and gave me reassurance all was good with my order, and today I finally got the game here in Ireland (had to use some creativity and pay 23% VAT to customs, but that's my own fault 😂😂

I could not recommend Boardgameguru.co.uk enough, I will be shopping more often, certainly! Especially if you can arrange international deliveries again 😂😂❤️

I have been waiting for four months for the rulebook , to say i am disappointed is a undersatment.

when i ordered it i knew there would be a bit of a delay given the rulebook often has limited print runs , however there has been no commication from the company in reguards to the order update.

i have emailed, and called serval times, take my advice and avoid them ,

I ordered a item from back last year hoping it was going to get delivered well before Christmas but it hasn't even arrived still. I have tried to get in contact through email and phoning but no response. This is my first ever review, save yourself the hassle and don't order from here.

Order placed in October 2023, have made several requests regarding the delay and then requesting a refund with no reply to any email (all sent to the personal address as instructed)
I understand the owner has had some issues which may be the cause but ultimately that won't help you when you lose your money. Avoid this one folks

At the end of Jan 2024 I ordered a board game which was down as in stock on the website. I'd seen the trustpilot reviews, but was hopeful I'd have a difference experience given the item was in stock. My initial email enquiry regarding stock got a response within hours saying that they needed to pick the item up from their warehouse at the weekend.

However, the order was never shipped, and all my emails since have been ignored. The product is now down as pre-order on the website, so they clearly never had it in stock.

I've requested a refund (which has been ignored) so will have to begin a chargeback with my bank in order to recoup my money.

I emailed the gmail address on the front page a few days ago about an order I made in 2022, which included a pre-order game and another game which wasn’t a pre-order item, but hadn’t got any response. This has been the same experience for the last few times I tried to contact the owner over the last 2 years. If you can’t dispatch the games, at least pay people back with their money.

Update: I have provided the order number and other details through Trustpilot as requested, will this actually be resolved anytime soon?

I've been using Boardgameguru for some time. I understand it may have changed hands and that may changed its service. On the 10th December 2022 (yes 2022) I submitted an order for 3 board games. 2 arrived quickly as usual, but I got a note that the third was no longer available and might not be available for Christmas and do you want a refund. Fine. I wasn't wanting the game for Christmas and was happy to wait.

On the 5th March I was offered a damaged copy at a reduced price. I declined and was happy to wait this was still fine.

This is when the service changed for the worst. I have tried to email and ring numerous times since without a single communication. Eventually at the end of last year I started to hear of other problems so I pressed harder, but again no response.

Finally, I went to my credit card company this year (over a year after the purchase) to seek the £57.99 I was out of pocket, and was told it was too late to do anything. Over 6 months too late. I have accepted now I have lost this money.

My advice to others if you are not getting a response from Boardgameguru is to go to credit card company as soon as you can. There are various restrictions on what you can claim back, but the earliest you do the better your chance of recompense. Good Luck.

Found this seller through boardgameprices.co.uk, and they seemed well-priced and in stock for a copy of 'Inis'.

I checked the trustpilot reviews, and saw that they'd had problems over the Christmas period, but many of the negative reviews have a reply and a gesture of resolving things, so I thought I'd give them a chance, but pay on a credit card just to be sure.

I DID receive a confirmation email and an order number, but since then my experience has matched the other recent negative reviews.

The order was placed on 19th Jan 2024. I decided to wait a while before chasing as I wasn't expecting swift delievery. I chased by email on 3rd Feb but still no reply.

In their defence, there is a mention of delivery time problems on their homepage, but if you visit on a mobile device, this simply ISN'T VISIBLE, so many will be unaware. I went to see how else I could get in touch and, once I'd accessed the desktop site, found that their homepage mentions they're having problems with their main email address and provides a gmail alternative, so I emailed that too (once again, no mention of this if using a mobile device). I also tried calling them, but got voicemail, left a message with my order number and contact number.

I am awaiting any contact from them, and am really willing them on to do the right thing so I can add stars to this review, but as the game I ordered is now showing as out of stock, I'm not super hopeful.

I don't know what troubles the company might be experiencing right now, but they should be up front if they're struggling so that people can be more understanding and they don't get this deluge of negative reviews. The comments on their homepage about delivery problems are missing a timestamp, so it's hard to tell how long this has been going on, and whether they are still updating their website or have just gone under.

Update: I did receive an email reply on 26th Feb (so they seem to still be trading) saying that they have no stock and asking if I want to wait for it to come back into stock. They also offered me a voucher for a small amount by way of an apology.

Based on the other reviews, I have asked for a refund rather than wait, as there's a 120 day limit after the purchase to do a chargeback.

Based on this, I'm giving 2 stars. It's certainly not a positive experience. When I ordered, there were other options to buy the game. Now they're also out of stock and my only option is to fly in a copy from overseas at a much higher price.

Further update:
They got back to me to confirm the refund very quickly. They also added that "Most orders where the item is in the main warehouse are still being dispatched same day or within 24 hours, the issue has mainly been in the stock held in our secondary unit (those items marked 2-3 day dispatch time)".

Do with that what you will. I don't see many positive reviews around here recently, so if you subsequently buy from them after reading this review, please come back and let us know how it went.

Ordered a game 17/12/2023. Emailed, called, emailed 5th Jan, 10th Jan, 18th Jan... No response. Avoid this company, they do not contact you back about your order, and you never see the game arrive.

EDIT: It gets far worse! I went for a cash back claim through the bank, and after my bank ruled in my favour and refunded my payment, the company then issued a refund themselves. However, PayPal issues were then experienced due to the dual refunds, about which I heard nothing, until this resulted in a debt collection notice from Wescot Debt Collection for £30.99. Although I promptly settled the debt upon receiving the notice, I am deeply frustrated by this entire ordeal.

It seems that this company's modus operandi involves accepting orders and holding onto funds for as long as possible without contact or response to queries. Their actions following the bank's refund felt like a deliberate punishment for making a legitimate claim. I accept their response that it was not deliberate.

One of the worst companies I have ever dealt with... and I couldn't really deal with them as they don't reply, until there are reviews recieved. I would suggest avoiding this company.

Edit, Response to reply.

Thanks for getting back to me. I understand that the refund issue wasn't intentional. However, I recommend responding promptly to emails to avoid situations like this. If you can reply to Trustpilot reviews the same day, it's wise to address emails sooner, or at least respond to emails and telephone calls. A timely response could have prevented this hassle for everyone involved. I will also edit the above to take your response into account about the double refund not being purposeful.

Avoid at all costs.
Having ordered 1 item over 5 weeks ago and received no communication since then I would discourage anyone from doing business with this seller. No offer of a refund, no updates, no response to emails. Now having to go through a charge back process.

I only saw some of the "adverse" reviews only after placing my order which was worrying, but I have to say I have had no problems at all.

Items received, all good. Would happily order from again.

Order Number: 122408/221223/39
Unfortunately I'm being forced to leave this bad review. I have had a lot of patience and waited for many weeks but unfortunately haven't received my item nor any reply to my emails. If you have my item in stock, please send it asap. Otherwise just refund. Going through my credit card company will take ages. Thanks.