Boardgameguru Reviews 

Ordered on 30th of December. I knew they would not be open until the New Year so didn't chase but when it got to mid way through January and I hadn't heard a peep out of them I started to contact them.

2 emails sent
2 voice messages sent
1 FB messenger sent

Nothing.

Contacted PayPal who instantly refunded me. No questions asked.

Stay clear. Even if they are having issues with stock or deliveries. Not replying to emails, FB and voice mail is a no-no.

Update: I was offered a refund and have received it. My recommendation would still be to avoid this company. 5 months after ordering the board games, and constantly chasing, sometimes weekly, I have received half my order and a refund. Looking at the other reviews this looks like standard. If you order from here you won’t get your order and you’ll only get your money back if you spend months chasing it. It’s a shame because I’d love to support a local business over Amazon.
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I will update this review if the situation is resolved, but based on my experience and reading other people’s reviews I would avoid this company like the plague. You will pay your money and not receive what you ordered.

Angus has had a lot of health problems so a reduction in service is to be expected and we can have a lot sympathy for that. What’s been a struggle is the complete lack of communication. I made my order in August and since then have sent emails, called, messaged on Facebook and have had nothing back. Then when I finally do get a response and reply I get ignored again.

If I have to wait another 6 months for my board game because the business I struggling I get it. We also struggle and I have plenty of grace for it. I just want to be communicated with and told what is happening rather than just being ignored and having to guess

Ref Order 122281/151223/51
Placed order on 15th Dec for 3 games. All games were in stock and noted for pre-Christmas delivery.
As of today, I have not received any of them. Company is not responding to emails (multiple emails to both addresses!) or to voicemails requesting updates or a refund. The phone is never answered and without fail goes directly to message saying 'cannot take your call at the moment'.
As the funds were taken immediately from my credit card I am now in the painful position of having to resort to raising a dispute through the credit card company.
Note to Company - this is by far the worse e-commerce experience I have had. If you truly respect your business and customers, step up and provide a decent and reliable service and one that responds to client rather than ignores them.

I have used Boardgameguru for at least 10 years and have always had a good service from Angus and his team. I know 2023 has been a tough year for them due to real life issues (death, illness etc). However, while it has sometimes taken longer to get some items (pre-orders and special orders from suppliers) they have always arrived. Comms has not always been speedy but with patience, and maybe a follow up, Angus has always got back to me with an update. I will continue using Boardgameguru (just put a preorder in) as the prices are always very competitive and I've confidence in the company. Fingers crossed for a healthy and less disrupted 2024 :)

Absolutely disgusting service, order placed 29/12/2023, on the 04/01/2024 still no order received and an email sent to the alternative email on their site. No response from said email. Second email sent on 08/01/2024 to both their emails. Finally got a response. One of the products he can not find so offered a refund on that item and the other one will be sent out. 11/01/2024 still nothing received or any sort of despatch notification. In between that 3 days I had since ordered the " can't find product" I ordered from another supplier and received product (only took 3 days), today 12/01/2024 still haven't received the order he was supposed to send and have had no responce to my email requesting a refund. Will be going to the bank with evidence of this robbery to have the transaction reversed.

Order 120919/050923/46
Order was placed 5 September 2023. Still not delivered despite several follow ups via email/voicemail/Messenger/Facebook. I understand that the owner has had health issues and I am prepared to be understanding in the circumstances. The complete lack of communication is unacceptable though.

Ref: order 122524/020124/33
No update on this. Reached out by phone (phone is off, straight to voicemail), FB messenger ('this account is not being checked daily'), both email addresses (the website asks you to use the owners personal email as opposed to the company email due to a Gmail issue). Really want to support a local business but this isn't acceptable by any margin. If you're unable to process orders disable the shop until you are.

Update: refund is required, but seller has not been in touch. If I haven't heard anything by the end of Monday I'll be referring to trading standards and contacting pay pal.

I placed an order 1st December and have send multiples email since and have had no response. I thought this website was legit but I feel scammed!!!! It's ridiculous! Where is my order and why can't you answer any of my emails? It's been over a month now!

Edit: they have contacted me very quickly after publishing the review and solved the issue. Satisfied with their customer service.

Always found them helpful. True the owner runs a small ship and has had health probelms, but he has stock and pre-orders that no one else does, fills a niche and does get back with updates... for the patient

Slow, awful, what more could you not want?

I have always found Angus and Board Game Guru super helpful. Orders have always arrived within a week or so. Pre-orders are always difficult to manage and I don’t know any company that handles the process perfectly. It’s never life or death how soon a game arrives or how quickly I get a response to an email. I think we should support small game suppliers or we will lose them.

I have pre-ordered Silent War 2, which is now on sale at other retailers. With no reply to my email, nor any further information on website. I would like to ask for a refund if there is no chance of getting the game this year.

Edit:

After Angus reached out to me shortly after this review we settled things. A full refund was quickly issued. I understand there are a few problems and this is the first issue I've had. Once things are sorted I will buy from him again.

Pre-ordered a game 6 months ago and my group has run out of patience waiting although this could be down to the publisher so would not be fair to say otherwise. Emailed Angus for a refund last week but haven't heard anything back yet and telephone lines were only taking messages today so have used this medium as it seems to generate a response. It's a large outlay so cannot afford to sit idle and worry which is something I would do otherwise.

Made an order in June. Still have not received order, and company is ignoring my emails.

Pre ordered a game 8 months ago and no update or contact. Contacted firm in November and asked for a refund and provided my bank details. No refund forthcoming and now going through the legal route. I know it was pre order but on one site it is now out of stock so it appears to have been released. Further update full refund received bearing in mind delay over Christmas and New year so I have no further reservations.

Order not completed. No replies to emails or voicemails.

I ordered an item just over two weeks ago, which has still not been sent and the owner now seems to be on the missing list entirely.

When I placed the order for this item I waited 3 days after to contact Angus, as I didn't receive any delivery confirmation. He swiftully replied to this e-mail stating he has been ill due to covid, but not to worry as he will be back later that week and will send the item out right away. That week passes and still no delivery confirmation, so I contact Angus again to check if he's alright and if he has sent my item. No reply. So a few days later I send another. I'm now 5 e-mails later with absolutely no reply from Angus at all.

Whatever you do, do not order with this company. I think several others may be right in regards to this being a potential scam. The majority of reviews here are negative, and the few that are positive are mostly from people who still never received an item, but were just happy to recieve a refund.

(The review has been rewritten now since my refund is now resolved.)

At the end of 2022 I order Good Cop Bad Cop 3rd Edition and the Promoted expansion. I'm not sure what went on behind the scenes with regard to my order, but it did not get dispatched back then. I chased it via support email a couple of times - one weeks afterwards and one months afterwards - and did not succeed in getting a response.

That was more than a year ago and I gave up on chasing the order and wrote the money off, until this week when it occurred to me that I should post on Trust Pilot. I posted my experience and the store reached out to me. After a bit of back and forth, the store has refunded my money and also given me a gift voucher for my trouble.

It's a big thank you to this web site that was pivotal in obtaining a refund, by being visible enough for the shop to notice and/or care enough to resolve the issue. I can't pretend it's been a good experience, (and I missed out on the game which is now out of print) - but at least boardgameguru made it right in the end and I am not out of pocket.

My experience was pretty similar to latest reviews, receiving no answer regarding an order I made about two weeks ago.
I sent another mail explaining I needed my delivery or a refund fast as I was about to leave the country, and Angus did his best to deliver. I received my game 3 days after getting in touch thanks to him.
This service is genuine, and proposes competitive prices, but the owner is currently dealing with a lot and will need some time to recover properly. If you can wait for your boardgame to arrive, I'd recommend it. If it's in a hurry, I'd suggest to use another provider in the meantime to leave Angus the chance to recover properly.

Hi Angus. I ordered from you a couple of weeks ago, and had contacted you regarding the order. You emailed me back saying that the item was actually out of stock, however you apologised and kindly sent me a voucher, which was appreciated. I have since used the voucher and received an order informing me the game has been dispatched. DPD are now telling me the order has been cancelled. I am having no response from email and no answer from the shop. The website is now saying the game is out of stock, so I'm assuming the same thing has happened again. I appreciate that you've been ill and I hope that you get better soon, however I'm really sorry to say that I probably won't be ordering from you again as it seems the business is in a bit of disarray. I wish you all the best for the future and hope you manage to get your business back on its feet. I would certainly consider ordering from you again in the future if it looks like things they are turning around as I like supporting small businesses, but the company's communication with customers needs to be much better.