Boardgameguru Reviews 

Placed an order with this company almost 2 weeks ago that was marked as due to be despatched in 2-3 days, have received nothing. have emailed all the addresses on their website to ask if it has been dispatched, no reply. Have called, to get an answering machine - left a message but no call back. I prefer to order from independent companies and not from amazon, but so far im regretting that choice.

I recently ordered from boardgameguru, ordering some items I thought they had from a company that has recently gone bust, upon double checking I realised that they were in fact ‘special order’ items and that boardgameguru were probably not going to be able to order them in for me so I emailed asking for a cancellation and refund, after a few days of hearing nothing and reading they were having trouble with their email address I contacted them on Facebook by direct message and almost immediately got a response from Angus. He promptly located my email and order and refunded the money which has just fully cleared to my account.
Despite the trouble with the email, when spoken with, Angus was friendly, polite and extremely quick sorting my order out for me. I wouldn’t hesitate to order from them in the future. Cheers

Leigh

Ordered the board game Root on 9/10/2023. Still not received it. Can’t get a reply from either of the email addresses and no answer on the phone

Update: The game arrived today. 18/11/23.

Have been trying to contact the owner of this company for weeks.
Received partial orders but cannot get an update on my outstanding orders.
Either by email mail or phone.
I am aware they have issues with their old e mail and am using the one as advised on their current website.

Still hasn't delivered an item I ordered over 2 weeks ago that's marked as in stock, hasn't replied to any of the emails I have sent asking about where my item is.

UPDATE 18/11/2023
Finally emailed me back after I left this review, Telling me i would receive it in a few days and asking me to delete this review. a week latter still have not received this order and the owner is now claiming that the items were never in stock. DO NOT USE THIS COMPANY

So far this has been a terrible experience. This site lists things as 'in stock' and then after charging you for the item they are slow to respond. The make excuses saying they have to order your item from overseas although they lost it as in stock. Still trying to get a refund for the item they obviously lied about having. I plan to contact my friends near Southampton to see if anyone knows this scam artist personally and can persuade a refund in person. We'll see what happens and will report back in due time.

Orders games over 2 months ago advised I would receive beginning of October, I have chased up 3 time but no response. Money has been paid and no items received!

As per his reply to this, he has messaged and promised AGAIN it would be sent and hadn't fulfilled this!!! Never use this company they are a con!

I've been waiting for my order for over three months now. Evidently it's a one-man-outfit and the guy has gotten sick. I would advise everyone to avoid this company in its current parlous state.

ordered c31 magazine on 1 August.
after a month i requested a refund and two weeks ago was told this had been paid, no sign on my bank statement. this site is a scam.

I appreciate that the new owner of the company has had health issues but order fulfillment has been a problem since way before then. I have ordered many thing from BGG in the past 12 years or so and since recently have been very happy; however now I have had to request a refund as after several emails of asking where my game is and being promised this and that, nothing ever comes of it. Sadly it was over 180 days since I paid and so PayPal are not interested, so maybe I will loose my £110. I feel scammed.
EDIT 25/10 Offered a refund
EDIT 27/10 Still no refund after several emails
EDIT 28/10 Offered a refund
EDIT 30/10 Still no refund
EDIT 31/10 After threatening with court action I get a full refund.

I phoned up today to get an update on my order, Angus gave me a great explanation of how my particular product was ordered. For those that have waited for responses he still sounded chesty after his dose of pneumonia and I feel the 1 star reviews are unjust as the guy has clearly returned to work earlier than he probably should have to try and clear the back log of orders. He is not Zatu with an army of warehouse workers and clearly feels getting the products out is time better spent than responding to a million emails. I am happy to wait for my order and if received in the timeframe he told me I will gladly upgrade this to a 5 star review as the prices are super competitive especially for items I have struggled to procure from other stockists.

After over a month and multiple requests to refund my order, Angus is still not responding.

Similar reviews on here since August. Will I ever get my money back?

Website shows a picture of a team of workers but it’s a one man team , Angus.
Been waiting 5 weeks for my game to arrive.
No response from him when contacted.
May have to contact police.

I have had good experiences with BoardGameGuru previously. However, I have no option but to leave a 1 star review for the service I have received for a pre-order of Horseless Carriage I placed in November 2021, for which I paid over £90.

The game was released in February 2023 and Boardgameguru had delays in getting the game from Splotter due to multiple warehouse moves, although they have not communicated directly with me about the delays. I bared with Boargameguru in good faith however after asking Boardgameguru in June 2023 for an update on my item without reply I requested a refund (as the game was now readily available, and cheaper than the pre-order price I had paid). My request was acknowledged and I was asked to provide my bank details for a refund, which I did the same day. I then heard nothing back and after attempting to contact the company via phone (no answer) email (both email addresses, no response), Board Game Geek message (silence), I managed to get through to Angus via Facebook messenger. Angus confirmed I should send an email with my bank details and he would arrange the refund when he was back on a computer. I sent the email (again) and requested confirmation of receipt, which Angus gave via Facebook messenger.

It has been over 3 weeks since last contact. I can see via the Boardgameguru website that the store has reopened and Angus is working again (albeit reduced hours). Will I ever get my money back?

**Read the Status Update on the website**

I obviously cannot speak for other experiences, but I do not believe this is a scam outfit.

I bought two board games for my wife's birthday. Of course, I left it late so opted for the DPD next day dispatch option.

Order placed, email confirmation received - great.

After a couple of days, I had had no further correspondence from either the courier or the company. I immediately feared I had be scammed. I came to Trust Pilot to read the reviews and my fears intensified.

I was certain I had been scammed.

Despairingly, I emailed Board Game Guru for an update and highlighted my concerns of missing the birthday. To my surprise, I received a response within the hour.

In that response, Angus informed me of his health status, apologised for any confusion, informed me when he would be able to dispatch products but also offered a refund without me asking. I took the refund as I would have missed my wife's birthday and he issued this within the hour.

This seems a small business with a passionate owner, who is struggling with health at the moment impacting service.

He is transparent and honest enough to provide updates on the website (which I did not read... my fault) informing customers of his health condition and what he is capable of offering customers.

I did not complete the order this time round as I would have missed my wife's birthday but I would definitely buy from this website in the future.

I wish Angus a swift recovery and hope the business returns to normal service soon.

IMPORTANT INFORMATION BELOW, PLEASE READ

Unfortunately, Angus hasn't responded to recent emails. I informed them about a deadline I had for September 10th, around 40 days earlier (on August 1st). I asked for a refund if the item could not be delivered by this time.

IMPORTANT, PLEASE READ:
After reading through a lot of these reviews, it seems as if my order or refund will never arrive.

I'm planning to form a group, so we can report them to the local police department's fraud team.

I'll update this review on September 10th, with a link to a group, so we can discuss what to do, how to report, etc.

My brother works for the HMRC, he says that this is the only way to deal with these rather small businesses which flake in people.

Thank you for reading.

this website is a SCAM. they stole my money and have not communicated once with me!

I've reported them already, but please join me in reporting them (only 1/2 reports isn't enough): actionfraud.police.uk

please support this review so other people can see it!

Ordered Blue Lagoon on their website. After 10 days I got in touch to both their emails (as they are reportedly having issues with their main point of contact) - and I had nothing in response. Thankfully I'd paid via Paypal so contacted them for a refund once even more time had passed, and got it back. But absolutely 0 communication from boardgameguru - even after getting my refund. Totally unacceptable - I would definitely avoid these guys and never shop here again!

Just ordered again this week. Product came very quickly and in good order.

My order for two games (One Night Ultimate Werewolf and Don’t Mess With Cthulhu Deluxe) placed on the 26th July, has not arrived. I have emailed the gmail address on the website but have not received a reply, or indeed any other information / communication from the company about the missing items.