Boardgameguru Reviews 

Ordered a game that I still haven't received nearly a month later with no up dates. Tried emailing and calling with no reply. Not as good as it was. Very disappointed

I've revently ordered a pair of the Tiny Epic board games through board game guru, and whilst I have had some issues with the order, it was down to DPD not leaving a calling card as opposed to the retailer.

I had a swift reply from the retailer and he helped me track down the initial shipment, and got it sent out again ASAP after the courier returned it to him. Communication was clear and a good turn round, better than I've had a many other 'bigger' branded retailers.

Avoid! There is a new owner who seems unable to run the business professionally.

I placed an order of a couple of games that were apparently in stock. I didn't hear anything for a couple of weeks, with no response to emails.

I searched in a forum and found that many other people had experience similar (and in many cases worse) issues. It seems there had been have been a string of excuses from the owner (which no serious business with contingencies should have to give). Strangely he had posted his personal gmail address. Once I contacted him via that, I got a response and received my games 10 days later.

This isn't how shops should operate. Awful experience. I was never sure whether I would get my games and I feel lucky that I did (many others have not been so lucky).

There are plenty of other reliable shops - use one of them.

You are correct I did receive an email one day after I posted this review.

My comments below are POST that email; here for info is your 7th June email. [my comments in these brackets]

"Enemy Action: Kharkov is on the current invoice we received this week [Week ending 9th June] from Germany so it should be with us either later next week [Week ending 11th June] or the week after [Week ending 18rd June] (depending on freight times and customs clearance). As soon as it arrives we'll get it sent out for you."

And so it is the 7th July; almost 3 weeks later than you suggested. So has it arrived yet?

========================================

Email silence. On both shop and Angus links.
Mobile goes direct to voice mail with outdated message
'We are on holiday until 22nd may'
My order was taken in March.
Can you please check the status of my order? 119136/310323/08

Transaction ID
9V1215219T180722J

5th July 2023 (approx 1 month from original submitted review)

No sign of my purchase.
No correspondence regarding it.
What is happening?
This is the last chance before I claim my money back on PayPal.
Very disappointed.

Mark Boulter

I can’t get any update on my order. Emails not replied to, telephone number is a voice mail. I have used this company before but can’t get any response. If someone wants to resolve this the order number is 119921/300523/52

I am a long time customer and will no longer be using this merchant. Have purchased many games over the years but customer service and delivery times have gone off a cliff. This time, 'pre-ordered' some games on the 23rd of Feb, no communication about delays, I had to chase, was told 'next week' and then nothing else since then. I have sent multiple emails to both Guru email accounts, left voicemails and still nothing 3 and a half months later. I have now raised a dispute with my credit card to reclaim the money. This company can no longer be trusted.

Finally got a refund after chasing them for a long time. Hopefully whatever issues they have get sorted out soon.

Ordered The Night Cage online on 5th May, no response. Whilst I appreciate the owner was on holiday for 11 days from 11th May - 22nd May, the posting online stipulated “aims to dispatch within 2 working days”. There was no follow up from emails and when I have checked the website for the game now says “out of stock, email me when available.” I’ve attempted to reach out multiple times.

Avoid this merchant.

Good and bad...
tl;dr - Initial experience was poor but redeemed by great customer service once I'd got in touch with them.

I ordered two games from Board Game Guru (BGG) in Feb 23. Paid for next day delivery, got the acknowledgement but nothing arrived. Repeated emails and calls were unanswered so in the end I started a dispute with my card company. I *now* know that at that point BGG immediately paid me a refund, but because I'd started a dispute, the refund has been held by my card company for a statutory period before it is released to me. The card company didn't tell me this. I found a bunch of negative reviews on TP so I posted one of my own. At that point, Angus at BGG got in touch with me by email and from then on, things improved greatly. We tracked down the refund - which my card company are still hanging on to but will release in a couple of days, and I re-ordered the games which arrived promptly and in good condition. I understand that the company had been having a lot of logistical issues so my 3 stars are effectively the average of a 1-star and a 5-star. I think they are genuinely trying hard to recover from a difficult time and I'd buy from them again but I'd try to get in direct contact with Angus first.

Mobile number goes straight to voicemail. Have sent a text and email to the guru@ address and heard nothing.

Should have received order last week, which is a birthday present for someone.

I’d like a refund as this is not going to arrive in time.

I had a problem with them, but it was solved in ten days.
After their reply here (and one email), they never reply again.
I bought in their web before their publication above their issue with international duties. They no reply.
I sent several emails asking for some info. They no reply.
I waited long time (more than a year) to ask for a refund. They no reply.
So, I change again my review. I can't do anything else.

I ordered an Item on March 27, 2023. then I only got a mail with confirming my order and they got my payment.
2 Weeks later I wrote a mail (on April 11, 2023) NO anwere at all. I today wrote the next mail, awaiting answere ... no item send till one month!! My name is Susanne from Vienna

Thankfully read some reviews before placing any form of order. The website itself has some misleading information about stock, backorder, pre order etc and there is no communication from anyone at the store via call or email. They obviously aren't interested in making sales, spend your money elsewhere and avoid the hassle everyone else is having

Ordered on March 29th and close to 2 weeks later still no goods. I have contacted them twice and gotten nothing back. I am aware they moved to a new warehouse, but in this highly connected day and age, this is not an excuse. At this point I feel they have taken my money and have no intention of sending my item. I will be raising a claim with my bank to chargeback the cost.

Update: Angus has contacted me and offered a refund, which I have accepted. He also sent a £5 gift card which is appreciated. I hope they sort out the problems they are having over there.

Did a pre order of horseless carriage back on 4th Feb.

When I started to see it in stock with other uk retailers I started sending emails and trying the phone number.

As yet no response.

I don't normally place negative reviews, however this warrants it.

Placed order, which was in stock, then it went out of stock some time after order was placed.

Despite numerous emails, phone calls, I got no response/answer. Request to cancel order was ignored, forcing me to raise a dispute via credit card.

Just awful service all round. Go elsewhere.

I put an order in on the 3rd of March for some products that were due to be restocked, I know restocks can take a while etc. I have since sent numerous emails and tried phoning several times (just goes straight to voicemail) about the status of my order just wanting an update. There has been no response via either email or to the voicemails I left. I understand that the company was moving but this is just not on. My most recent emails I have asked to cancel my order but again no response. Hopefully putting this on here will get a response.

Ordered an item as a gift that was in stock on 30th March. No sign of the item, and no acknowledgement or reply to my email following up a week later on 07 04 23. (Also no contact from them at all relating to an alleged warehouse move mentioned in other reviews). Paypal dispute filed.

I have previously used the store but looking at the other recent reviews I doubt I would trust them again.

Unfortunately most of the recent reviews are accurate and I'm also facing difficulties with Boardgameguru. I ordered a few items which were listed as 'in stock' on March 9th (money already taken) and as of today, April 14th I haven't received them or had any responses to my email or message on their Facebook page.

I'm aware they recently had a warehouse move and lack internet so I've been quite patient but at this stage, all I want is some communication and assurance over my order, especially since I have paid. I hope the company can turn things around.

EDIT
(17/4/23) Sent another email and finally got through to Boardgameguru. They assured me that a refund will be processed and I'll update this review once I get it.

(19/4/23) Refund received. Thank you and I hope this company can sort out all their problems.

Ordered a game on the 29th March, received order confirmation which had DPD shipping Mon-Friday of £6 and have heard nothing since. Emailed this morning and no reply, phone is going straight to voicemail. Not looking good at all.