I listed my boat for sale 4 days ago. After listing I was only getting rip-off inquiries. I ask for my account to be deleted. Now going through the process of a refund from their terrible customer se... See more
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It would be nice to be able to have our listing on Yachtworld as well. Same Company. Also, I noticed in my add screens when using google, other boats come up but not mine...Did those folks pay mor... See more
Company replied
response was good but price is a bit high. correspondence with interested parties was kind of complicated. had my boat on facebook and craigslist with just a few responses, mostly low ball offers. not... See more
Company replied
Company details
Written by the company
BoatTrader.com is your online source for all your boating needs with thousands of new and used boats for sale. Sell your boat in front of millions of prospective buyers, contact dealers, get boating advice, parts and accessories.
Contact info
Miami, United States
- 1-866-373-5602
- feedback@boats.com
- boattrader.com
2.6
Poor
122 reviews
Replied to 65% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Lots of Fake Leads, Be Careful
I listed my boat on Boat Trader hoping to reach serious buyers, but ALL of inquiries were not genuine.
All had fake offers using cashier’s checks or offshore deals, or tried to sell history reports or unrelated services instead of actually buying the boat, and then simply disappeared after initial contact. A lot of scam responses! Lots of wasted time.
January 19, 2026
Unprompted review
Reply from Boat Trader
Hi Lou, thank you for sharing this feedback, and we’re sorry to hear about your experience. Boat Trader takes fraudulent activity seriously, and we’re continuously working to detect and reduce scam inquiries on the platform.
If you’re open to it, please send us a direct message with your listing link and any details or screenshots, so our team can review and take appropriate action. We appreciate you bringing this to our attention.
Joey was fantastic
Joey was fantastic
I just read a lot of unfavorable experiences with boat trader. I use their app for 12 weeks and had a lot of scammers which I reported to the company, they blocked those people immediately. I\n Wish they would do more vetting on these scammers so that us in the selling world don't have to deal with it, but I'm sure they're working on a process to rectify this problem. I just reinstituted my ad on boat trader today and I am assured that I will get scammers, but now I know how to deal with them immediately. I don't give my phone number out nor my email. I only use the boat trader email so we can document the crazy stuff that often occurs. I don't understand why people don't get good results with bolt trader. I've had great results with many of the customer service representatives that I've spoken with over the last months, they were very helpful and took care of any problems that I had as quickly as they were able to by the system that they were working with.
I cn only say to people that are having problems.ChillDon't hang up , don't email call the Boat trader, telephone phone number and speak with somebody live. You will get a good result.
I hope you listen to the words of an old man who has had many, many interfaces with boat trader over the last 8 months, they're nice people. They are not the ones that are scamming us sellers. It's the crazy people that want to bilk you out of your money. Be smarter than they are. Don't give them your telephone number or email. And if you do, block them once they start being horrible, which they generally are almost immediately.
Veterans care about people!
January 19, 2026
Unprompted review
Reply from Boat Trader
Hi there, thank you so much for taking the time to share your experience with Boat Trader. We truly appreciate your thoughtful feedback and we’re especially glad to hear Joey and our customer service team were able to support you quickly and help resolve issues along the way.
We know the selling process can come with frustrations at times, and we’re always working to make the experience safer, smoother, and more reliable for our customers. Your perspective means a lot to us, and we genuinely value you being part of the Boat Trader community. Thanks again for your trust, your patience, and your kind words.
Joey George listened to my concerns !!!
Joey George listened to my concerns and solved it. Great customer service.
January 20, 2026
Unprompted review
Reply from Boat Trader
Thank you for sharing such great feedback!
Horrible!
I paid $169 and listed my boat. Immediately two men inquired…but were both scammers and subsequently blocked from contacting me. The next day I wrote to customer service requesting a full refund as a single older woman did not feel safe using their platform. Zero response after three requests. Customer service non existent!
January 7, 2026
Unprompted review
Reply from Boat Trader
Hi Sherry, we’re truly sorry for the experience you had. We completely understand how unsettling it can feel to receive suspicious inquiries. Although we do have many owners who successfully sell their boats, we take reports of scam activity very seriously and are continuously adding new safeguards and improving our tools to help reduce scam outreach and create a safer experience for sellers and buyers.
After reviewing your account, we can confirm your listing was removed shortly after you reached out. For refund requests, we do require a quick phone call with our Customer Support team so we can verify the request, but we understand that this step may not have been clear based on the communication you received.
To help make this right and avoid any further delay, a member of our Customer Support team will be reaching out to you today to help complete your refund request and ensure everything is resolved as quickly as possible.
Sally was great and very helpful!
January 6, 2026
Unprompted review
Reply from Boat Trader
Thank you for the feedback! ! We'll make sure to share this with Sally.
All be warned
All be warned! Scam from the start! This is no longer the same boat trader or boats.com, they are thieves!!
Nothing but games and fraudulent business. Do not subject yourself to the corruption, this is an absolute fraud of the highest order.
November 24, 2025
Unprompted review
Reply from Boat Trader
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel this way about your experience. We take claims of fraud and service issues very seriously, and we’d really like to better understand what happened so we can review it thoroughly.
Our marketplace and billing processes are governed by clear terms, renewal notices, and customer support oversight, and what you’ve described is not consistent with the standards we expect for our customers.
If you’re willing, please contact our Support team at 1-866-373-5602 or email us with your account details so we can investigate your specific situation and work toward a resolution.
We value transparency and want every customer to feel confident using our platform, and we appreciate the opportunity to look into this further.
No real buyers, $600 over charge
No real buyers, only scammers. Also horrible customer service. They over charged my credit card by $600 and won’t refund me. I have emailed Customer Support 3 times and they have failed to respond.
November 30, 2025
Unprompted review
Reply from Boat Trader
Hi Gabe, thank you for taking the time to share your experience. We’re sorry to hear that you feel disappointed with your listing and billing outcome. We take concerns like this seriously and looked into your account to better understand what happened.
Your listing was originally purchased as a 6-week advertising package with auto-renew enabled. As part of that plan, renewal charges of $299 were processed on 10/22 and 12/3, and reminder emails were sent prior to each renewal, along with confirmation emails after each payment was processed.
When you contacted our support team on 12/18, our representative offered a partial refund as a courtesy; however, you ended the call before we were able to complete that resolution.
While we understand auto-renew plans can sometimes be confusing, our intention is always to provide clear communication and transparent billing. If you’re open to continuing the conversation, we’d really appreciate the opportunity to review this again with you directly and see what we can do to help.
Please contact our Customer Support team at 1-866-373-5602 or send us an email and we’ll make sure it receives a follow-up.
Thank you again for your feedback.
Spending time with me to understand my…
Spending time with me to understand my boat listings, and how to get a better response.
December 16, 2025
Unprompted review
Reply from Boat Trader
Thanks, Brent. Taking the time to understand your listings and ensure you have what you need is always our priority. We’re glad to hear it made a difference.
I get immediate results whenever I need…
I get immediate results whenever I need assistance. Jennifer Cabrera is very knowledgeable; she is always prompt and courteous in responding and helping to resolve my issues.
December 16, 2025
Unprompted review
Reply from Boat Trader
Thanks for sharing your experience with Jennifer, Lesa. We’ll be sure to pass along the praise!
Sally Hunter is Awesome
Sally Hunter is without a doubt (and it's not even close) to being the best Account Manager I have had with Boat Wizard. I've been doing this a while. i probably can not count on my fingers and toes how many account managers I've had.
I started doing this with Redish Yacht Brokers in November of 2003. A quick stint with Punta Gorda Yacht Brokers in and around 2012. Eight or nine years with Pier One Yacht Sales and now another 3 years and counting with Stamp Yacht Sales.
I used wait days, weeks and one time it took months to get a responce (with other account managers) . Sally takes care of things almost imediatley and one time let me know about an issue in advance, before I even knew.
Do not ever let Sally leave.. Please pay her more money and give her a big fat Christmas bonus too.
December 8, 2025
Unprompted review
Reply from Boat Trader
Thank you so much for taking the time to share this! What an incredible journey you’ve had across so many brokerages. We really appreciate the perspective that comes with that kind of experience.
Sally will be thrilled to read this. We’re so grateful to have her on the team!
Our rep
Our rep, Sally Hunter, is excellent. She is super responsive, never leaves us hanging, and it is always a pleasure dealing with her.
December 3, 2025
Unprompted review
Reply from Boat Trader
Thank you so much for sharing this feedback. We’re thrilled to hear that Sally has been such a helpful and responsive help for you. We really appreciate you taking the time to share your experience.
THE AD RENEWAL PROCESS DOES NOT SEND…
THE AD RENEWAL PROCESS DOES NOT SEND YOU A WARNING OF THE IMPENDING CHARGE. THEY ARE SCAM ARTISTS! I TRIED TO CANCEL AND THE LINK THEY SENT ME WOULD NOT WORK. TRIED CALLING AND THEY THEN SAID THE CALL NEVER WAS RECORDED. I REPORTED THIS TO MY CREDIT CARD COMPANY AN THEY REVERSED THE CHARGE.
STAY AWAY FORM THEM. ALL THE RESPONSES TO MY AD WERE ALL FRAUDULENT!! DOZENS OF THEM.
November 19, 2025
Unprompted review
Reply from Boat Trader
Hi Jeffrey, we understand your frustration and appreciate you reaching out. We looked into your account and can confirm that an autorenewal reminder was emailed a few days before the charge, along with the renewal details shown at checkout and in your confirmation email.
We do see that you spoke to our rep on December 3rd, 9 days after you were charged, about your refund request.
Regarding the inquiries you received, though this can happen on marketplaces, we continuously work to identify and block them. Reporting suspicious messages to us helps us take action quickly.
If you’d like us to review anything further or continue the conversation, feel free to reach out to CustomerService@BoatTrader.com and we’ll be glad to help.
Jennifer saved the day
I had mistakenly saved a search and didn’t realize it. Hence everything i went to search for something, that saved search came up. I didn’t know what i did nor how to correct it. Thankfully Jennifer saved the day! She is always quick to respond and very knowledgeable.
Thank you Jennifer. Much appreciated.
Michael Mandel
Yacht Sales International
954-638-6501/ Mobile
November 25, 2025
Unprompted review
Reply from Boat Trader
Hi Michael, thanks so much for sharing this! We’re really glad Jennifer was able to sort out the saved-search issue and get things running smoothly for you. We’ll make sure your kind words get passed along to her. We truly appreciate you taking the time to share your experience — thank you again for being part of our community.
Had a log-in issue at a crucial time…
Had a log-in issue at a crucial time and called Carlos, who helped me resolve the issue very quickly. I can always rely on my Boat Trader rep for anything I need help with in BoatWizard.
November 18, 2025
Unprompted review
Reply from Boat Trader
Thank you so much for sharing this! We’re glad to hear Carlos was able to jump in quickly and get your login issue sorted. We’ll be sure to pass this along to Carlos and the team.
Absolutely a great experience
Absolutely a great experience. And the manager Joey had a little hiccup I made already fixed before we even spoke. Boat Trader is a fantastic way to advertise your boat.
November 16, 2025
Unprompted review
Reply from Boat Trader
Thanks for sharing, Clint! We're so glad we were able to help.
Connected me with a buyer for my boat
Connected me with a buyer for my boat. Downside was I got a lot of scam contacts that would waste time with a bunch of questions then ask for you to buy a report. Would be good if boat trader could figure out a way to register buyers and weed these out.
October 17, 2025
Unprompted review
Reply from Boat Trader
We appreciate your feedback, Steve. We're always working on ways we can make the experience better and safer for our customer and will keep this in mind.
Too many Scammers
The majority of contacts were scammers trying to get me to buy a history report, or trying to enlist me in there on-line search service or trying to make a down payment for a phony 'over-the amount' cashiers check scheme.
March 16, 2025
Unprompted review
Reply from Boat Trader
Hi Kenneth, we’re sorry you encountered that. Unfortunately, asking sellers to purchase a history report is one of the more common tactics scammers use online. We actually call this out as a red flag on our website so sellers know what to watch for.
We are always refining our tools and safeguards to help limit suspicious activity. If you’re willing to share any of the messages you received, you can forward them to fraudalert@boattrader.com
and our team will review them right away.
Only issue I had was with automatic…
Only issue I had was with automatic renewal. I sold the boat in the morning, through Boat Trader, and renewal was that after. I did not see the notice until that evening after renewal took place. Should of had better notification
November 9, 2025
Unprompted review
It was very easy to list the boat with…
It was very easy to list the boat with all the pictures. I had interested people connecting with me within 48 hours. I sold the boat in 3 days for the price I wanted.
November 12, 2025
Unprompted review
Reply from Boat Trader
Congratulations on your sale, Karl! 3 days is incredible.
I had only scammers answer my ads
I had only scammers answer my ads; this is my first time with real scammers. Here's my experience and what to look for:
- They want to pay via cashiers check but "are out of town" so will call the bank or have someone else do the cashiers check for them.
- They want to add monies to check to have you also pay for the boat movers.
- They want you to remove your ad immediately.
- They continue to check back to see if you have received the check.
September 15, 2025
Unprompted review
Reply from Boat Trader
Hi there, we're sorry this was your experience. Thank you for sharing those helpful tips for others. We also have a resources that include fraud awareness guidelines at https://www.boattrader.com/security/#fraudawareness/ to help you avoid fraud. Please report suspected fraudulent activity to fraudalert@boattrader.com. We're always looking to make the selling/buying experience safer.
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