Boat Trader Reviews 122

TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with the website, finding it difficult to use for editing ads or managing pictures. A large number of people also expressed dissatisfaction with the pricing, considering it too high for the value received, especially given the limited features in basic tiers. The majority of users also experienced a lack of responsiveness from customer service, with many emails and calls going unanswered. Conversely, a small portion of people felt satisfied with the customer service, highlighting quick and knowledgeable assistance from specific representatives. However, some customers also noted concerns about the quality of inquiries received, with some finding them to be insincere or problematic.

What people talk about most

Website

Reviewers mention negative feedback about the website. Many customers describe the site as "absolute trash"... See more

Customer communications

Customers had negative experiences with contact. Many reviewers report significant difficulty reaching... See more

Customer service

Consumers find customer service experiences to be ambiguous. Many reviewers report positive interactions,... See more

Price

Users describe negative interactions with price, consistently finding it to be expensive and overpriced. Many... See more

Response time

Reviewers highlight ambiguous aspects of response time. Many customers report a lack of response, with some... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I listed my boat for sale 4 days ago. After listing I was only getting rip-off inquiries. I ask for my account to be deleted. Now going through the process of a refund from their terrible customer se... See more

Company replied

Rated 3 out of 5 stars

It would be nice to be able to have our listing on Yachtworld as well. Same Company. Also, I noticed in my add screens when using google, other boats come up but not mine...Did those folks pay mor... See more

Company replied

Rated 4 out of 5 stars

response was good but price is a bit high. correspondence with interested parties was kind of complicated. had my boat on facebook and craigslist with just a few responses, mostly low ball offers. not... See more

Company replied


Company details

  1. Boat Dealer
  2. Boat Accessories Store

Written by the company

BoatTrader.com is your online source for all your boating needs with thousands of new and used boats for sale. Sell your boat in front of millions of prospective buyers, contact dealers, get boating advice, parts and accessories.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 65% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

This is a scam site

This is a scam site. When you sign up they turn on auto-renewal AUTOMATICALLY. It can only be cancelled by phone call to them, but they never answer the phone or permit you to leave a voice mail. They just cut you off at precisely 12 minutes of waiting.

July 15, 2024
Unprompted review
Rated 1 out of 5 stars

I posted my boat on boat traders.com

I posted my boat on boat traders.com. It was the worst decision $200 was a waste of money. It was purchased off of Facebook marketplace within 15 days there were no customer support with boattraders.com they had the wrong information don’t use them. It’s a waste of money. terrance Stroman, 2012, hurricane 189

July 8, 2024
Unprompted review
Rated 1 out of 5 stars

Horrible, useless site

I bought a boat on this site years ago so I listed my boat -- what a crap site. First and foremost, they charge every two weeks autorenew only and you have to call to turn it off. What a despicable and should be illegal practice. You cannot turn it off online. Of course you can "upgrade" and do anything you want online except turn off autorenew. Second of all, I got a few legit emails but by I also listed on Facebook (for free) and got way, way more inquiries and more were local. Boat Trader stinks.

June 24, 2024
Unprompted review
Rated 1 out of 5 stars

This website is very poorly designed

This website is very poorly designed. The only point of existence is to be a lead capture service with some passive income from people stupid enough to list their boats on here. The weakest part of the whole system is the fact that potential buyers don’t even have to leave a phone number to be contacted. That should be a requirement.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give 'ZERO' stars I would

If I could give 'ZERO' stars I would. As noted by multiple people, this is a TERRIBLE website and should be avoided at all costs. As with others, posted information about my boat and only received SCAM type responses trying to get information.

May 17, 2024
Unprompted review
Rated 1 out of 5 stars

They are stealing from people

I was charged for 12 weeks when I tried to book for 2. I reached out to Boattrader via email within 72 hours and before I got a single lead in order to correct this. I have been emailing them for the past three weeks about it without a single response. Finally, today I dispute it with my bank and they decide to reach out to me and claim they emailed me back and they offered me only 50% refund. Note that 50% is way more than what I would have paid for the 2 weeks I tried to initially book. Also, they never emailed me - not even once. They are stealing from me and they need to get sued! The person I spoke with on the phone was named Asya and she claimed to be a manager and refused to escalate the call to someone that would help me. I am still disputing with my bank. They are not going to steal from me. I will sue if I have to.

March 6, 2024
Unprompted review
Rated 1 out of 5 stars

Paid for a 6 week Boat for Sale…

Paid for a 6 week Boat for Sale listing. Was charged for it, began to add pictures and description to ad, then it would not commit any changes. Now, 2 weeks later its asking for me to renew!!! Mutliple emails, messages...no response from anyone.

January 27, 2024
Unprompted review
Rated 1 out of 5 stars

I signed up for 6 months and paid…

I signed up for 6 months and paid around $250. In 3 weeks, i've had 4 emails that were people trying to SCAM me. This has been a horrible experience, so i called and asked for a refund. They only give you 24 hours to potentially get a refund, which is not reasonable. No refund, instead i'm just screwed. Terrible business and i would would Never recommend working with this platform. Seller Beware!

December 6, 2023
Unprompted review
Rated 1 out of 5 stars

48 hours in and nothing but scam…

48 hours in and nothing but scam inquiries. I asked for a refund and they said they refund nothing after 24 hours, and told me to pound sand. Welcome to customer service in 2023 I guess. I'd stay away from them.

November 1, 2023
Unprompted review
Rated 1 out of 5 stars

LISTINGS ACCEPTED, CARD CHARGED, ADS REMOVED AND NO REFUND

PLEASE STAY AWAY! THIS WEBSITE HAS TERRIBLE CUSTOMER SUPPORT, AND THEY MAY SCAM YOU.
My name is Alexander Thomas Berg, from Arlington, TN and on August 5, 2023, I listed three products as a private seller, and all my listings were accepted. Everything seemed fine until two days later when I received three email messages stating that all my ads had expired. I tried to reach their telephone customer support to find out what was happening. A rude representative answered and said they couldn't tell me why my listings had been removed. When I asked about the money they charged me to list the products on their website, she told me to file a complaint with my bank or risk losing my money. Unbelievable!

I did try to file a complaint with my bank, but they said I had personally authorized those transactions and couldn't assist further. Given this, I contacted BoatTrader's email customer support. As of today, August 26, 2023, I have yet to receive a refund. I'll keep you updated on the progress, but please be aware that their services are subpar. I don't recommend using their website to sell your items. Look elsewhere, as these individuals seem to take people's money without any accountability.

August 4, 2023
Unprompted review
Rated 1 out of 5 stars

Too many scammers use this

I posted our boat for 7days to try out Boat Trader. The only messages I recieved were scams claiming to be interested. Most wanted my information. I feel like somehow this company should have a way to filter out most scamming. You pay a lot of money to post your boat. I did not have good results.

August 24, 2023
Unprompted review
Rated 1 out of 5 stars

50% + of leads are from scammers

50% + of leads are from scammers. Don't pay $150 to obtain a bunch of scam emails. I have forwarded all of these fraudulent emails to their Fraud email link and have yet to receive a response. Don't waste your time of money on boattrader.com

July 4, 2023
Unprompted review
Rated 1 out of 5 stars

Don't use Boat Trader - Fraud!

boattrader used to be a legitimate business, but since it was purchased by private equity, has devolved into a scam website. Like a dummy, I paid boattrader.com $150 to list my boat. Received about 25 scam emails within 2 weeks and no legitimate inquiries. Then posted my boat for free on nextdoor.com and sold it in 1 week. Below, I posted a copy of one of the scam emails I received:
"Thank you for responding to my inquiry! Sorry for the late reply, I am very interested. However, due to my busy work schedule (I am a neurosurgeon) I won't be able to come for an inspection(I hope that won't be a problem). What is the ownership history? Please give me your honest answer. I am buying it for my Wife's 40th birthday(surprise).

I'll proceed with issuing a bank certified check. All you have to do is deposit the check and it will clear within 24Hours, then I will make arrangements for pickup at your location. If you are willing to sell to me and ok with my busy schedule and mode of payment kindly answer the above question along with your
full name on payment
mailing address
cell phone number
last selling price.

The check will be mailed to you tomorrow and you will receive it next business day via UPS. I will add an additional $500 for holding it for me till you receive the check. Please delete the ad and consider it sold to me.

Kind regards,
Hensley MD"

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

Horrible experience

Horrible experience, I placed my boat on sale and received over 100 emails all with check fraud. Seems that Boattrader is a platform for the African check scam. Craigslist was a better option:) I can't believe I am saying this..

February 7, 2023
Unprompted review
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