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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, efficiency, and extensive knowledge in handling various IT support needs. Many people appreciate the quick response times and the seamless resolution of issues, often noting that the team goes above and beyond expectations. Consumers frequently mention the company's reliability and the peace of mind they gain from knowing their systems are well-managed. However, some customers also noted dissatisfaction with the company's ability to handle specific technical issues, such as Moodle problems or operating system reinstallation. A few people felt that the support was not professional and that the company failed to identify or resolve their problems, leading to frustration and dissatisfaction with the resolution of their issues and the associated costs.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the helpful, attentive, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the team's responsiveness,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Website

Consumers find website experiences to be ambiguous. Some customers reported glitches and issues with their... See more

Based on these reviews

Rated 5 out of 5 stars

I've been working with Bobcares for several years now. Today, I had an issue with external YouTube videos not being embedded in my application correctly. The Bobcares team figured out the issue with t... See more

Company replied

Rated 5 out of 5 stars

We had an issue with the Scheduled Tasks (Cron) on our Moodle production site, which decided to stop running (automatically or manually). Nevertheless, I reached out to the team at Bobcares for help... See more

Company replied

Rated 5 out of 5 stars

We recently migrated our old server to a new server because CentOS 7 had reached the end of life. Bobcares was there every step of the way, and was very efficient and professional. Their knowledge was... See more

Company replied

Rated 5 out of 5 stars

We had a quick turnaround support from Ameer from BobCares team to fix a Cname issue we were facing with email delivery. This was rectified by Ameer instantly. We appreciate BC's support at all times... See more

Company replied

Rated 5 out of 5 stars

Bobcares is a partner who cares. I say this because of the recommendations they provide after working on assigned tasks. Receiving their timely advice, which aids with ensuring that our system stays... See more

Company replied

Rated 5 out of 5 stars

We have had many urgent issues with our Moodle instance and the team at Bobcares came to our rescue. This specific issue was no exception. Our production site was not loading, instead we were receiv... See more

Company replied

Rated 5 out of 5 stars

They are quick off the mark - they keep a watch on our webserver and, so far, have corrected all problems (and there have been a number) that have occurred. They provide a monthly summary with recom... See more

Company replied

Rated 5 out of 5 stars

I asked BobCares to look into a problem we have had on our new webserver since its start 6 months ago. Previous support firm were asked several times but came up with nothing. BobCares were asked o... See more

Company replied

Rated 5 out of 5 stars

In my 10 years of work experience, I have used several companies for server management services. Each of these companies had serious shortcomings in support compared to what they communicated and sta... See more

Company replied

Rated 5 out of 5 stars

I wholeheartedly advise any company that needs an exceptional support team to take care of their internet and mail server to get in touch with Bobcares. They will experience an exceptional service, sw... See more

Company replied

Rated 5 out of 5 stars

The Bobcares team provided excellent support during our firewall migration. Communication was clear, they explained every step in detail, and the work was completed quickly and without downtime. They... See more

Company replied

Rated 5 out of 5 stars

As usual, I keep repeating myself over and over again, the Bobcares team bears his/their name to the extent of aiming for perfection. Keep the game alive and your supporters proud and happy !

Company replied

Rated 5 out of 5 stars

I'm working with them since 2014 and I'm very Happy with theim service. I have some VPS and dedicated servers and, when there is some problem they have a monitoring system and solved It.

Company replied

Rated 5 out of 5 stars

These guys are incredible. Ive been using them for years - they can fix everything! I sleep way better at night knowing Bobcares are watching over everything for me.

Company replied

Rated 5 out of 5 stars

Awesome support! Resolve anything i threw at them with ease, very easy and nice communication. I would definitely use their service again!

Company replied

Rated 5 out of 5 stars

Bobcares helped me with the configuration of server side settings that allowed for our development team to use Github with cPanel. Bobcares also guided me to another solution which may be better for m... See more

Company replied

Rated 5 out of 5 stars

They are our new goto guys for Server Management. Best experience so far compared to other services we had.

Company replied

Rated 5 out of 5 stars

The service was fast! The communication was great. We were kept up to date on all of their findings and offered various solutions. I would highly recommend

Company replied

Rated 5 out of 5 stars

Setting up an urgent ticket was a bit confusing, but our issue was resolved in minutes. Thank you!

Company replied

Rated 5 out of 5 stars

Bobcares always provides exceptional service in a very timely manner! It never ceases to amaze me that they know everything about my servers, my clients' WordPress installations, and everything else... See more

Company replied

Rated 5 out of 5 stars

BobCares solved a difficult problem for me. This was mission critical and they took care if it in record time.....Kudos!!

Company replied

Rated 5 out of 5 stars

Bobcares has been helping me with a variety of tasks lately. They're building multiple websites for me, cleaning up some previous websites that the original developer left behind, managing my various... See more

Company replied

Rated 5 out of 5 stars

The Bobcares Team is exceptional. The service given is beyond reproach and the care given to reduce the stress of their customers is second to none.

Company replied

Rated 5 out of 5 stars

So Bobcares get a lot of mixed feedback but overall good ones.I contemplated a lot prior to retaining their services. I had multiple servers that I was running for my clients and I just did not... See more

Company replied

Rated 5 out of 5 stars

Response time was very quick and they resolved my question right away while keeping security in mind.

Company replied

Rated 5 out of 5 stars

I used the real-time chat option to request assistance creating a new cPanel instance on my server. The Bobcares support person immediately responded and was done with the task within minutes! I am al... See more

Company replied

Rated 5 out of 5 stars

Thanks a lot for prompt support and always being available to ensure our servers are up and running.

Company replied

Rated 5 out of 5 stars

The company Bobcares is always there when we need it. This last time they handled the problem fast and definitly. We are happy with their service

Company replied

Rated 5 out of 5 stars

We found this BSI-registered company online, and after some research we started with their server installation service. From the initial contact with the client management team member Abhishek, we f... See more

Company replied

Rated 5 out of 5 stars

Great Team with quick response and solution finder. This team excels in providing prompt responses and consistently delivers effective solutions.

Company replied

Rated 5 out of 5 stars

BobCares is the Best. They consistently perform above and beyond........Kudos

Company replied

Rated 5 out of 5 stars

Excellent service, super fast resolution of issue. Saved me from hefty costs and angry customers when my server corrupted.

Company replied

Rated 5 out of 5 stars

Very rapid solution to the problem!!!! As usual, BobCares has provided outstanding service!

Company replied

Rated 5 out of 5 stars

Always go abaove and beyond and are reliable and quick to help :)

Company replied

Rated 5 out of 5 stars

Hello, We had a problem with an error and did not know how to solve it. With the help od Bobcares now the error is handled. Thnak you again.

Company replied

Rated 5 out of 5 stars

For us, everything ultimately comes back to one thing: trust. In an industry where reliability, responsiveness, and technical expertise are critical, trust isn’t just a nice-to-have—it’s the found... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... See more

Company replied

Rated 5 out of 5 stars

Great service. I always had trouble managing servers for ehosting.hr until I used their services.

Company replied

Rated 5 out of 5 stars

These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... See more

Company replied

Rated 5 out of 5 stars

I have used BobCares for a few years. They have been very responsive to our server management needs, and in particular, an SOS issue over the past weekend.

Company replied

Rated 1 out of 5 stars

CAUTION!!! Incompetent, Lack of Professional service and extortionate rates. Failed to identify the issues and continued to blame all other parties including Hosting and other parties. Not Customer... See more

Company replied


Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service

Information provided by various external sources

Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Problem solved

Problem solved , generally fast (took around 2 hours but ok) i would recommend the service to others

December 22, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi George,

Thank you so much for your recommendation and providing such a valuable feedback. We will continue working to improve our service for an even faster experience in the future. Thank you so much for your amazing 5-star feedback and we look forward to continuing to exceed your expectations.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Bobcares helped us solve a complicated…

Bobcares helped us solve a complicated MTU configuration issue with a new provider, working with the ISP and the service provider on time, in a professional way.

December 18, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Juan,

Thank you for the 5-star feedback. The infrastructure team @ Bobcares consists of highly skilled engineers with expertise in the latest technologies. They are available around the clock to assist you with all server setups and configurations. We greatly appreciate your recognition of the professionalism and timely support provided. If you need further assistance, don’t hesitate to reach out.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

good response

December 13, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi John,

Thank you very much for the 5-star rating. Our team is committed to addressing all issues based on their urgency. Don’t hesitate to reach out to us again if needed.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Bobcares is simply an amazing firm

Bobcares is simply an amazing firm, I'm astonished with the high level of support. A perfect and caring pre-sales and an extremely dedicated and savy tech support, who learned fast our specific panel and helped us actively migrate hundreds of site. Always with perfect manners, extremely nice and wanting to help. Thank you, Bobcares, you guys are the best!

December 5, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Flavio,

Thank you so much for your glowing 5-star review. It’s our goal to provide attentive, knowledgeable, and seamless support, and we are so glad we could assist with your site migrations effectively. Our pool of skilled engineers works 24/7 delivering the best service. We truly appreciate your trust in us and look forward to being here whenever you need us.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Impressed by thoroughness and skill levels!

Being at the helm of our servers for more than a decade, it is hard to hand over the "keys to the kingdom" and control and blindly put our trust into a team overseas.

I have been very impressed by the team's knowledge and thoroughness. When we have had any issues, it was never a short email like: "fixed the issue". All was accompanied by a through explanation what was found/detected and what was done.

Most impressive was that one of our servers was not reachable and needed to be rebooted through the datacenter.

The team at bobcares tried to contact me by phone before pulling the trigger, but I was not able to respond. They left a voicemail that they were going to reboot.

November 26, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Piet,

Thank you so much for your detailed and thoughtful 5-star feedback! We truly understand the trust it takes to hand over control of something as critical as your servers, and we are honored to be your trusted partner. Keeping you informed about every step we take is a priority, and it’s great to know that this approach has met your expectations. Thank you for your trust, and we look forward to continuing to support you.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Real Work, Beyond Hour limit, Worth Much more , In-time Help

Mr. Ameer made my day by expertly solving PHP configuration issues, web server problems, and database challenges all at once, even for a lesser-known product. I truly appreciate his expertise and dedication. It's professionals like him who embody the essence of Bobcares, showcasing why the Bobcares approach to business support truly works.

November 25, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Bashir,

Thank you very much for 5-star feedback and awesome comments. Our Infrastructure team, comprised of highly skilled engineers, works tirelessly around the clock to deliver top-quality service. I will surely share your feedback with Mr. Ameer and he will be happy to know that his efforts really met the goal. Thank you for trusting us; we are here whenever you need us again!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Fast Support

They have very fast support and they always fix your problem

November 24, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi,

Thank you for your 5-star rating and kind feedback. Our team is here for you 24/7, ready to assist whenever you need us.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Quick and great response to all issues.

October 26, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Wouter,

Thank you so much for your great feedback. Our service will be available around the clock if you have any more questions or need further assistance.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Asked & answered

Since I am dealing with professionals here, it is very easy to communicate and deliver the message - what exactly is the problem and what I need help with.
They are proactive and resolve the problems without to much back and forth. No need of unnecessarily conformations.

October 21, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Ivaylo,

Thank you for sharing your experience! We are so glad to hear that our proactive approach and straightforward communication made things easier for you. We are committed to resolving issues swiftly so you can have a seamless experience. Don’t hesitate to reach out whenever you need us!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Very quick response and deeper-dive…

Very quick response and deeper-dive into what was causing the issues. Great experience!

October 2, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Mike,

Thank you so much for your 5-star review! Bobcares always aims to keep our customer expectations higher, and I am pleased that you experienced it. If you have any more questions or need further assistance, we are here to help.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Virtual Environment Certificate Support

When ever I reach out to Bobcares for assistance my issue gets resolved in a timely manner. As I am learning this software, Bobcares has been a great help with instructions and with helping resolve issues. Especially our certificate issues for our virtual environment.

September 11, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Shani,

Thank you very much for the 5-star rating and awesome feedback. I am very happy to hear that the service provided by our infrastructure team @ Bobcares has been valuable. It’s always our goal to provide clear guidance and resolve any challenges efficiently. Please don’t hesitate to reach out if you need further assistance as you continue to work with the software.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Very fast response

Very fast response. Effective execution. Issue solved!

September 15, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Josh,

Thank you for the fantastic 5-star review. Delivering the best service at the right time is a priority for us, and our dedicated Infrastructure team works around the clock to make sure of it. If you ever need assistance in the future, know that we are always here and ready to help.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

You guys ROCK!!!.........

You guys ROCK!!!.........

Great to not have to worry about my server!!

August 29, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Hans,

Thank you so much for the awesome review. Our skilled Infrastructure team works around the clock to ensure your server and services stay up and running smoothly. Once it is in our hands, you can rest easy. Your feedback means a lot to us, and we are excited to support your continued success.

Regards,
Sruthi S
Quality manager
Bobcares

Rated 5 out of 5 stars

Great communication

Quick turnaround and everything back up and running!

August 16, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Brian,

Thank you so much for the 5-star rating. We are committed to delivering efficient service because we know how important it is to minimize downtime. We are glad we could meet your expectations. If you ever need help again, you can count on us to respond swiftly.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

The engineers are of great help to help…

The engineers are of great help to help me setup my websites on cloud. I am grateful to them.

August 16, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi,

Thank you for the fantastic 5-star review. Helping with website setup is something we take pride in, and we are always here to make the process as smooth and straightforward as possible. If you need any further assistance or have more projects in the future, we are here to help every step of the way!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Exceptional Support Service - Highly Recommended!

We recently faced a major issue with our server, causing over 50 websites to go offline for several hours. The situation was incredibly stressful, and we were running out of solutions. Thankfully, we remembered Bobcares.

Their support team was a lifesaver. The live support was prompt and efficient, utilizing clear and modern tools to address our concerns. Within a short time, they had completely resolved the issue.

We are extremely satisfied with the service provided and cannot thank Bobcares enough for their exceptional support. Highly recommended for anyone in need of reliable server management.

Thank you once again for everything!

July 27, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Marcos,

Such a wonderful feedback, which really shows how our ontime service helped you to gain back your business. Thank you very much for the 5-star feedback.

We understand how stressful server issues can be, especially with so many websites affected. The infrastructure team @ Bobcares provides priority support, where all these types of critical issues are addressed and solved very quickly. Your satisfaction is our top priority, and we are grateful for your recommendation. We are here whenever you need reliable server management again!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Methodical, Expert & Trusted

We found ourselves in a tricky situation where AWS snapshots were not working as expected. When an instance got corrupted at a bios level we thought we'd lost everything. However the team at Bobcares helped revive our server, rebuilt and got everything back up and running as quickly as possible. The team communicated flawlessly and worked on getting the production issue solved! Lifesavers!

July 24, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Michael,

Wow, such a great feedback. Thank you so much for the 5-star rating and awesome comments. At Bobcares we have a pool of highly qualified engineers who solve critical issues within no time. Clear communication is a core value for us, so we are glad you found it helpful in understanding the situation. It's always our goal to be there when you need us most. Thank you for trusting us; we are here whenever you need us again!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

They got your back

They are truly experts. I recommend Bob Cares, they provide a great service—well organized and fantastic communication.

July 1, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Augusto,

Thank you so much for your 5-star reply and the feedback. We are happy that you found our service well-organized and communicative. We appreciate your recommendation and look forward to continuing to provide excellent service!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Efficient and good service.

I've utilized their services before, and they've always been effective. Highly recommended!

July 7, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Kushan,

Thank you for your fantastic feedback and 5-star rating! Our infrastructure team @ Bobcares is always available to exceed your expectations around the clock. Your recommendation is greatly appreciated.

Regards,
Sruthi S

Rated 5 out of 5 stars

Amazing Fast service thank you

July 6, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Nic,

Thank you very much for your 5-star rating! We are available around the clock, so feel free to contact us anytime for service.

Regards,
Sruthi S
Quality Manager
Bobcares

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