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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, efficiency, and extensive knowledge in handling various IT support needs. Many people appreciate the quick response times and the seamless resolution of issues, often noting that the team goes above and beyond expectations. Consumers frequently mention the company's reliability and the peace of mind they gain from knowing their systems are well-managed. However, some customers also noted dissatisfaction with the company's ability to handle specific technical issues, such as Moodle problems or operating system reinstallation. A few people felt that the support was not professional and that the company failed to identify or resolve their problems, leading to frustration and dissatisfaction with the resolution of their issues and the associated costs.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the helpful, attentive, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the team's responsiveness,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Website

Consumers find website experiences to be ambiguous. Some customers reported glitches and issues with their... See more

Based on these reviews

Rated 5 out of 5 stars

I've been working with Bobcares for several years now. Today, I had an issue with external YouTube videos not being embedded in my application correctly. The Bobcares team figured out the issue with t... See more

Company replied

Rated 5 out of 5 stars

We had an issue with the Scheduled Tasks (Cron) on our Moodle production site, which decided to stop running (automatically or manually). Nevertheless, I reached out to the team at Bobcares for help... See more

Company replied

Rated 5 out of 5 stars

We recently migrated our old server to a new server because CentOS 7 had reached the end of life. Bobcares was there every step of the way, and was very efficient and professional. Their knowledge was... See more

Company replied

Rated 5 out of 5 stars

We had a quick turnaround support from Ameer from BobCares team to fix a Cname issue we were facing with email delivery. This was rectified by Ameer instantly. We appreciate BC's support at all times... See more

Company replied

Rated 5 out of 5 stars

Bobcares is a partner who cares. I say this because of the recommendations they provide after working on assigned tasks. Receiving their timely advice, which aids with ensuring that our system stays... See more

Company replied

Rated 5 out of 5 stars

We have had many urgent issues with our Moodle instance and the team at Bobcares came to our rescue. This specific issue was no exception. Our production site was not loading, instead we were receiv... See more

Company replied

Rated 5 out of 5 stars

They are quick off the mark - they keep a watch on our webserver and, so far, have corrected all problems (and there have been a number) that have occurred. They provide a monthly summary with recom... See more

Company replied

Rated 5 out of 5 stars

I asked BobCares to look into a problem we have had on our new webserver since its start 6 months ago. Previous support firm were asked several times but came up with nothing. BobCares were asked o... See more

Company replied

Rated 5 out of 5 stars

In my 10 years of work experience, I have used several companies for server management services. Each of these companies had serious shortcomings in support compared to what they communicated and sta... See more

Company replied

Rated 5 out of 5 stars

I wholeheartedly advise any company that needs an exceptional support team to take care of their internet and mail server to get in touch with Bobcares. They will experience an exceptional service, sw... See more

Company replied

Rated 5 out of 5 stars

The Bobcares team provided excellent support during our firewall migration. Communication was clear, they explained every step in detail, and the work was completed quickly and without downtime. They... See more

Company replied

Rated 5 out of 5 stars

As usual, I keep repeating myself over and over again, the Bobcares team bears his/their name to the extent of aiming for perfection. Keep the game alive and your supporters proud and happy !

Company replied

Rated 5 out of 5 stars

I'm working with them since 2014 and I'm very Happy with theim service. I have some VPS and dedicated servers and, when there is some problem they have a monitoring system and solved It.

Company replied

Rated 5 out of 5 stars

These guys are incredible. Ive been using them for years - they can fix everything! I sleep way better at night knowing Bobcares are watching over everything for me.

Company replied

Rated 5 out of 5 stars

Awesome support! Resolve anything i threw at them with ease, very easy and nice communication. I would definitely use their service again!

Company replied

Rated 5 out of 5 stars

Bobcares helped me with the configuration of server side settings that allowed for our development team to use Github with cPanel. Bobcares also guided me to another solution which may be better for m... See more

Company replied

Rated 5 out of 5 stars

They are our new goto guys for Server Management. Best experience so far compared to other services we had.

Company replied

Rated 5 out of 5 stars

The service was fast! The communication was great. We were kept up to date on all of their findings and offered various solutions. I would highly recommend

Company replied

Rated 5 out of 5 stars

Setting up an urgent ticket was a bit confusing, but our issue was resolved in minutes. Thank you!

Company replied

Rated 5 out of 5 stars

Bobcares always provides exceptional service in a very timely manner! It never ceases to amaze me that they know everything about my servers, my clients' WordPress installations, and everything else... See more

Company replied

Rated 5 out of 5 stars

BobCares solved a difficult problem for me. This was mission critical and they took care if it in record time.....Kudos!!

Company replied

Rated 5 out of 5 stars

Bobcares has been helping me with a variety of tasks lately. They're building multiple websites for me, cleaning up some previous websites that the original developer left behind, managing my various... See more

Company replied

Rated 5 out of 5 stars

The Bobcares Team is exceptional. The service given is beyond reproach and the care given to reduce the stress of their customers is second to none.

Company replied

Rated 5 out of 5 stars

So Bobcares get a lot of mixed feedback but overall good ones.I contemplated a lot prior to retaining their services. I had multiple servers that I was running for my clients and I just did not... See more

Company replied

Rated 5 out of 5 stars

Response time was very quick and they resolved my question right away while keeping security in mind.

Company replied

Rated 5 out of 5 stars

I used the real-time chat option to request assistance creating a new cPanel instance on my server. The Bobcares support person immediately responded and was done with the task within minutes! I am al... See more

Company replied

Rated 5 out of 5 stars

Thanks a lot for prompt support and always being available to ensure our servers are up and running.

Company replied

Rated 5 out of 5 stars

The company Bobcares is always there when we need it. This last time they handled the problem fast and definitly. We are happy with their service

Company replied

Rated 5 out of 5 stars

We found this BSI-registered company online, and after some research we started with their server installation service. From the initial contact with the client management team member Abhishek, we f... See more

Company replied

Rated 5 out of 5 stars

Great Team with quick response and solution finder. This team excels in providing prompt responses and consistently delivers effective solutions.

Company replied

Rated 5 out of 5 stars

BobCares is the Best. They consistently perform above and beyond........Kudos

Company replied

Rated 5 out of 5 stars

Excellent service, super fast resolution of issue. Saved me from hefty costs and angry customers when my server corrupted.

Company replied

Rated 5 out of 5 stars

Very rapid solution to the problem!!!! As usual, BobCares has provided outstanding service!

Company replied

Rated 5 out of 5 stars

Always go abaove and beyond and are reliable and quick to help :)

Company replied

Rated 5 out of 5 stars

Hello, We had a problem with an error and did not know how to solve it. With the help od Bobcares now the error is handled. Thnak you again.

Company replied

Rated 5 out of 5 stars

For us, everything ultimately comes back to one thing: trust. In an industry where reliability, responsiveness, and technical expertise are critical, trust isn’t just a nice-to-have—it’s the found... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... See more

Company replied

Rated 5 out of 5 stars

Great service. I always had trouble managing servers for ehosting.hr until I used their services.

Company replied

Rated 5 out of 5 stars

These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... See more

Company replied

Rated 5 out of 5 stars

I have used BobCares for a few years. They have been very responsive to our server management needs, and in particular, an SOS issue over the past weekend.

Company replied

Rated 1 out of 5 stars

CAUTION!!! Incompetent, Lack of Professional service and extortionate rates. Failed to identify the issues and continued to blame all other parties including Hosting and other parties. Not Customer... See more

Company replied


Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service

Information provided by various external sources

Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

expensive price but good support

expensive price but good support, i like the support, it was really profesional

March 17, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Aren,

Thank you for your kind words and 5-star rating. We are happy to hear that you found our support professional and helpful. We truly appreciate your feedback and are always here if you need anything.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Bobcares is a great service!

Bobcares is a great service!

I've been a user for nearly two years and whether it's regular server monitoring or responding to unexpected downtime, Bobcares has been there and done a good job.

Most recently, we had an unexpected downed SQL server that Bobcares noticed through monitoring and brought back up to functioning in under an hour. Great work!

March 10, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Ibrahim,

It is great to hear that our server monitoring and response services have consistently met your expectations. Unexpected downtime can be stressful, so we are glad we could detect and resolve your SQL server issue quickly to get you back up and running in under an hour. Thank you very much for your 5-star rating and fantastic review. If you ever need anything or have suggestions on how we can serve you even better, please don’t hesitate to reach out.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Excellent Support & Fast Resolution!

I had a critical issue with my remote MySQL connection, and the Bobcares team handled it with outstanding professionalism and speed. Their quick response and clear troubleshooting steps ensured that everything was resolved efficiently.

They not only identified and fixed the issue but also provided detailed explanations and guidance, making it easy for me to manage future configurations. The level of expertise and dedication they showed was truly impressive.

If you're looking for reliable, knowledgeable, and fast technical support, I highly recommend Bobcares. Five stars well deserved!

March 8, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Andre,

Thank you so much for your thoughtful and detailed review. Providing clear troubleshooting steps and guidance is something we take pride in, so it is great to know that you found our support both effective and informative. We truly appreciate your recognition of our team’s expertise and dedication. Thanks again for your support and for being our valued part.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Server support that let's you sleep at night

We've been using Bobcares for many years, and they have always provided excellent, conscientious support. Definitely value for money.

March 3, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Neil,

Providing excellent service and ensure 100% customer satisfaction is what we strive for. We truly appreciate your trust and look forward to serving you for many more years to come. Thank you so much for your wonderful feedback.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

professional service

we have been using this service for a long time
really professional and very competent

February 10, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Alessandro,

Thank you so much for your feedback and 5-star rating. Providing professional and competent service is what we do @ Bobcares. Your continued trust and support inspire us to keep delivering the best possible experience. We look forward to serving you for many more years to come.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Professional and fast help with all…

Professional and fast help with all server related issues. Highly recommended

February 7, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Ledin,

Thank you so much for your fantastic feedback. Ensuring quick and effective solutions is one of our top priority. Your recommendation means a lot to us, and we truly appreciate your trust in our services.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Customer Centric Approach

I've been working with Bobcares team for the past year. A very customer centric approach to providing E2E solutions. A fantastic development and support team providing one stop shop for all services. Highly recommend!

February 4, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Kripa,

Your words, especially the phrase “one-stop shop for all services,” mean a great deal to us. This is exactly what we strive to achieve—providing end-to-end solutions that are seamless, customer-centric, and tailored to meet your unique needs. Thank you so much for taking the time to share your wonderful feedback. Your recommendation is the highest compliment we could receive, and we are excited to continue this journey together!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Excellent team overall

I have used Bobcares team for building an MVP at the beginning of 2024 and building out full requirements end of 2024. Overall experience with Bobcares has been phenomenal. The program/account team was easy to work wth; the leadership team was oustanding. The team members assigned were top notch - very quick learners, and have strong research skills to solve complex problems. I am extremely happy with the engagement with Bobcares team.

January 31, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Sai,

Thank you so much for taking the time to share your wonderful feedback. We are happy to hear about your positive experience working with the Bobcares team throughout your journey from building the MVP at the beginning of 2024 to developing the full requirements by the end of the year. Our team possess the research skills and problem-solving abilities to tackle complex challenges. Once again, thank you for trusting our team with your project.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

I feel completely at ease working with…

I feel completely at ease working with Bobcares; it feels like I have known them forever. They are highly professional and consistently deliver outstanding work. I particularly appreciate how they keep me updated throughout the process. Their invoicing and platform are exceptionally well designed, demonstrating their advanced tech-savviness. I wish I had discovered them years ago instead of relying on others. A big thank you to Suresh, Vijin, and Pramaith!

January 31, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Christopher,

Thank you so much for your wonderful feedback. Providing exceptional service, clear communication, and a seamless experience are always the key values that Bobcares follows. We always maintain our customer interaction platforms in a user-friendly manner to ensure a seamless experience for them. Thank you so much for appreciating our engineers and it means a lot to them.

Regards,
Sruthi S
Quality Manager
Bobcares.

Rated 5 out of 5 stars

Great experience

We have been working with this team for over 10 years. Very honest interactions, competent personnel, and most importantly aligning themselves with the customer's success.

January 31, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi,

Thank you so much for your kind words and for being a valued partner for over a decade! We are truly honored to have earned your trust through honest interactions, competent teamwork, and a shared commitment to your success.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Bob is always available and speedy

Bob is always available and speedy. Also always solves the big problems that always seem impossible tot he rest of us.

December 20, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi David,

Tackling the "impossible" is what we strive for, and it’s incredibly rewarding to know we have been able to deliver solutions that matter to you. Thank you so much for your fantastic feedback. Don’t hesitate to reach out anytime.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Great customer service and fast…

Great customer service and fast response. They have even did additional work without paying them first as it was critical for the operation of my site

January 24, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Alexis,

Your site’s success is our priority, and we are glad we could assist with the additional work to ensure its smooth operation. The pool of engineers @ Bobcares works round the clock to ensure this. We truly value your trust in us and look forward to supporting you again in the future. If there is anything else you need, please don’t hesitate to reach out.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Thank you Bobcares support for fixing…

Thank you Bobcares support for fixing my server issues on time so many times and help me avoid big downtime and loss of traffic.

I'm glad to have you as a partner for my online business. KEEP UP YOUR GREAT SUPPORT!

January 22, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Daniel,

We are very proud of our Infrastructure Management Team @ Bobcares and so glad we could assist you in resolving server issues promptly and help you avoid downtime and traffic loss. Being a part of your online business success means a lot to us, and we truly value the trust you have in us. Thank you for the amazing 5-star feedback.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Emergency Service fulfill my needs

Emergency Service fulfill my needs, thanks for your help!

January 17, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Wenz,

Thank you very much for your feedback. Providing the best service every time is our top priority. Our team will be available round the clock should you need any help.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Quick to Alert Us

We had a situation where our server was down twice in early January of this year. Our Data Center is still investigating what caused this. In both cases when our server went offline, Bobcares was quick to alert us and take action. When we didn't respond quickly to their email alert, they phoned us. It is this kind of service that makes Bobcares a valuable partner of our company.

January 10, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Carolyne,

The infrastructure team @ Bobcares consists of highly skilled engineers who work around the clock. They are experts in server administration, including handling complex recovery tasks with precision and expertise. We are glad we could support you during the unexpected server downtimes. Your trust in us as a valuable partner means a lot, and we are here to assist you whenever needed. Thank you for choosing Bobcares.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Bobcares is my go to

Bobcares is my go to for fast and reliable support! Always get the best service.

January 9, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Karma,

Thank you for your fantastic 5-star feedback. Providing the best service every time is our top priority. Our team will be available round the clock should you need any help.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

top-notch outsourcing

top-notch outsourcing, I have a dedicated server and bobcares takes great care, reaction, speed and efficiency, I recommend without hesitation

January 8, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Jallel,

Thank you so much for your 5-star rating and thoughtful feedback. Delivering reliable care with quick responses and efficient solutions is what we follow @ Bobcares. We are dedicated to ensuring everything runs smoothly for you, and we truly appreciate your kind recommendation.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

I have been with them for almost 10…

I have been with them for almost 10 years now. Highly recommend!

January 4, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Sovichea,

Thank you very much for your awesome feedback and 5-star rating. Such a long-term business relationship is really worth. I truly appreciate your recommendation. We look forward to continuing to provide you with the best service for many more years to come.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Great, as always

As always, a quick turnaround and complete documentation on services provided

December 23, 2024
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Zack,

Providing consistent, high-quality service is our top priority, and we are grateful for your trust in us. Thank you for your kind words and 5-star rating. If you need any further assistance, we are always here to help.

Regards,
Sruthi S
Quality Manager
Bobcares

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