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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, highlighting their professionalism, efficiency, and extensive knowledge in handling various IT support needs. Many people appreciate the quick response times and the seamless resolution of issues, often noting that the team goes above and beyond expectations. Consumers frequently mention the company's reliability and the peace of mind they gain from knowing their systems are well-managed. However, some customers also noted dissatisfaction with the company's ability to handle specific technical issues, such as Moodle problems or operating system reinstallation. A few people felt that the support was not professional and that the company failed to identify or resolve their problems, leading to frustration and dissatisfaction with the resolution of their issues and the associated costs.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the helpful, attentive, and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's helpfulness,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praise the team's responsiveness,... See more

Response time

Customers consistently note positive experiences with response times. Reviewers frequently praise the quick... See more

Website

Consumers find website experiences to be ambiguous. Some customers reported glitches and issues with their... See more

Based on these reviews

Rated 5 out of 5 stars

I've been working with Bobcares for several years now. Today, I had an issue with external YouTube videos not being embedded in my application correctly. The Bobcares team figured out the issue with t... See more

Company replied

Rated 5 out of 5 stars

We had an issue with the Scheduled Tasks (Cron) on our Moodle production site, which decided to stop running (automatically or manually). Nevertheless, I reached out to the team at Bobcares for help... See more

Company replied

Rated 5 out of 5 stars

We recently migrated our old server to a new server because CentOS 7 had reached the end of life. Bobcares was there every step of the way, and was very efficient and professional. Their knowledge was... See more

Company replied

Rated 5 out of 5 stars

We had a quick turnaround support from Ameer from BobCares team to fix a Cname issue we were facing with email delivery. This was rectified by Ameer instantly. We appreciate BC's support at all times... See more

Company replied

Rated 5 out of 5 stars

Bobcares is a partner who cares. I say this because of the recommendations they provide after working on assigned tasks. Receiving their timely advice, which aids with ensuring that our system stays... See more

Company replied

Rated 5 out of 5 stars

We have had many urgent issues with our Moodle instance and the team at Bobcares came to our rescue. This specific issue was no exception. Our production site was not loading, instead we were receiv... See more

Company replied

Rated 5 out of 5 stars

They are quick off the mark - they keep a watch on our webserver and, so far, have corrected all problems (and there have been a number) that have occurred. They provide a monthly summary with recom... See more

Company replied

Rated 5 out of 5 stars

I asked BobCares to look into a problem we have had on our new webserver since its start 6 months ago. Previous support firm were asked several times but came up with nothing. BobCares were asked o... See more

Company replied

Rated 5 out of 5 stars

In my 10 years of work experience, I have used several companies for server management services. Each of these companies had serious shortcomings in support compared to what they communicated and sta... See more

Company replied

Rated 5 out of 5 stars

I wholeheartedly advise any company that needs an exceptional support team to take care of their internet and mail server to get in touch with Bobcares. They will experience an exceptional service, sw... See more

Company replied

Rated 5 out of 5 stars

The Bobcares team provided excellent support during our firewall migration. Communication was clear, they explained every step in detail, and the work was completed quickly and without downtime. They... See more

Company replied

Rated 5 out of 5 stars

As usual, I keep repeating myself over and over again, the Bobcares team bears his/their name to the extent of aiming for perfection. Keep the game alive and your supporters proud and happy !

Company replied

Rated 5 out of 5 stars

I'm working with them since 2014 and I'm very Happy with theim service. I have some VPS and dedicated servers and, when there is some problem they have a monitoring system and solved It.

Company replied

Rated 5 out of 5 stars

These guys are incredible. Ive been using them for years - they can fix everything! I sleep way better at night knowing Bobcares are watching over everything for me.

Company replied

Rated 5 out of 5 stars

Awesome support! Resolve anything i threw at them with ease, very easy and nice communication. I would definitely use their service again!

Company replied

Rated 5 out of 5 stars

Bobcares helped me with the configuration of server side settings that allowed for our development team to use Github with cPanel. Bobcares also guided me to another solution which may be better for m... See more

Company replied

Rated 5 out of 5 stars

They are our new goto guys for Server Management. Best experience so far compared to other services we had.

Company replied

Rated 5 out of 5 stars

The service was fast! The communication was great. We were kept up to date on all of their findings and offered various solutions. I would highly recommend

Company replied

Rated 5 out of 5 stars

Setting up an urgent ticket was a bit confusing, but our issue was resolved in minutes. Thank you!

Company replied

Rated 5 out of 5 stars

Bobcares always provides exceptional service in a very timely manner! It never ceases to amaze me that they know everything about my servers, my clients' WordPress installations, and everything else... See more

Company replied

Rated 5 out of 5 stars

BobCares solved a difficult problem for me. This was mission critical and they took care if it in record time.....Kudos!!

Company replied

Rated 5 out of 5 stars

Bobcares has been helping me with a variety of tasks lately. They're building multiple websites for me, cleaning up some previous websites that the original developer left behind, managing my various... See more

Company replied

Rated 5 out of 5 stars

The Bobcares Team is exceptional. The service given is beyond reproach and the care given to reduce the stress of their customers is second to none.

Company replied

Rated 5 out of 5 stars

So Bobcares get a lot of mixed feedback but overall good ones.I contemplated a lot prior to retaining their services. I had multiple servers that I was running for my clients and I just did not... See more

Company replied

Rated 5 out of 5 stars

Response time was very quick and they resolved my question right away while keeping security in mind.

Company replied

Rated 5 out of 5 stars

I used the real-time chat option to request assistance creating a new cPanel instance on my server. The Bobcares support person immediately responded and was done with the task within minutes! I am al... See more

Company replied

Rated 5 out of 5 stars

Thanks a lot for prompt support and always being available to ensure our servers are up and running.

Company replied

Rated 5 out of 5 stars

The company Bobcares is always there when we need it. This last time they handled the problem fast and definitly. We are happy with their service

Company replied

Rated 5 out of 5 stars

We found this BSI-registered company online, and after some research we started with their server installation service. From the initial contact with the client management team member Abhishek, we f... See more

Company replied

Rated 5 out of 5 stars

Great Team with quick response and solution finder. This team excels in providing prompt responses and consistently delivers effective solutions.

Company replied

Rated 5 out of 5 stars

BobCares is the Best. They consistently perform above and beyond........Kudos

Company replied

Rated 5 out of 5 stars

Excellent service, super fast resolution of issue. Saved me from hefty costs and angry customers when my server corrupted.

Company replied

Rated 5 out of 5 stars

Very rapid solution to the problem!!!! As usual, BobCares has provided outstanding service!

Company replied

Rated 5 out of 5 stars

Always go abaove and beyond and are reliable and quick to help :)

Company replied

Rated 5 out of 5 stars

Hello, We had a problem with an error and did not know how to solve it. With the help od Bobcares now the error is handled. Thnak you again.

Company replied

Rated 5 out of 5 stars

For us, everything ultimately comes back to one thing: trust. In an industry where reliability, responsiveness, and technical expertise are critical, trust isn’t just a nice-to-have—it’s the found... See more

Company replied

Rated 5 out of 5 stars

I've been a customer of Bobcares for over 5 years now and I can't do without them. The server crashed in the middle of the night recently; I received a response via ticket within 10 minutes, and every... See more

Company replied

Rated 5 out of 5 stars

Great service. I always had trouble managing servers for ehosting.hr until I used their services.

Company replied

Rated 5 out of 5 stars

These guys know their business extremely well. Can 100% recommend them. Very trustworthy, support is very responsive and knowledgeable. They are taking care of our servers for two years now, and we ne... See more

Company replied

Rated 5 out of 5 stars

I have used BobCares for a few years. They have been very responsive to our server management needs, and in particular, an SOS issue over the past weekend.

Company replied

Rated 1 out of 5 stars

CAUTION!!! Incompetent, Lack of Professional service and extortionate rates. Failed to identify the issues and continued to blame all other parties including Hosting and other parties. Not Customer... See more

Company replied


Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service

Information provided by various external sources

Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

520 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always go abaove and beyond and are…

Always go abaove and beyond and are reliable and quick to help :)

July 17, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Joshua,

Thank you for the 5-star feedback. Our team is always focused on ensuring smooth operations and quick resolutions, and we are glad to be making a difference for you. We look forward to being your trusted support partner in the future as well.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Always there when you need them.

Always there when you need them.

July 16, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Ken,

Thank you so much for the 5-star rating! Our Infrastructure team @ Bobcares is always here for you and available round the clock whenever you need assistance.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

The service was fast

The service was fast! The communication was great. We were kept up to date on all of their findings and offered various solutions. I would highly recommend

July 1, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Mindy,

Thank you for the wonderful 5-star review. Keeping our clients informed and offering tailored solutions are key priorities for us, and it is great to know that was reflected in your experience. We sincerely appreciate your recommendation.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

BobCares is the Best

BobCares is the Best. They consistently perform above and beyond........Kudos

June 29, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Hans,

Thank you for the generous 5-star feedback. Striving to go above and beyond is part of our commitment to excellence, and feedback like yours reinforces that we are on the right track. Thank you once again for your continued trust and support.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Responsive and thoughtful

Response time was very quick and they resolved my question right away while keeping security in mind.

June 27, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Dean,

Thank you so much for the 5-star feedback. Our team is dedicated to maintaining high responsiveness, as we understand the value of swift assistance in fixing issues. Your recognition is greatly appreciated and encourages us to continue delivering high-quality support.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

These guys are incredible

These guys are incredible. Ive been using them for years - they can fix everything! I sleep way better at night knowing Bobcares are watching over everything for me.

June 18, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Chris,

Wow! Such an amazing feedback. Thank you for giving us 5-star rating. Our team @ Bobcares works around the clock to ensure our customers have complete peace of mind and can stay focused and confident in their business. It is always our priority to ensure everything runs smoothly, and we truly appreciate the opportunity to serve you over the years.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Great Team with quick response and…

Great Team with quick response and solution finder. This team excels in providing prompt responses and consistently delivers effective solutions.

June 15, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Arjun,

Thank you so much for the wonderful feedback! We are glad to hear that our team's responsiveness and problem-solving efforts have made a positive impact. Providing timely and effective support is always our goal, and we truly appreciate your recognition and trust.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Builder comments detailed and helpful

Builder comments throughout the process were detailed and helpful

May 28, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Perry,

We believe that resolving an issue is just as important as clearly explaining it and ensuring our customers fully understand the solution. Thank you for your kind words and the 5-star rating, we truly appreciate your support!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Swift and very useful support

Swift and very useful support from the excellent Bobcats Server Managed staff.

May 27, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Meneer,

We are glad to hear that our support was swift and helpful. The Bobcares team always strives to deliver reliable and timely service and we truly appreciate your recognition!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

We had a quick turnaround support from…

We had a quick turnaround support from Ameer from BobCares team to fix a Cname issue we were facing with email delivery. This was rectified by Ameer instantly. We appreciate BC's support at all times and trust them and their expertise! 5 Stars and always reliable!

May 27, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Shamil,

Thank you for your valuable feedback and the 5-star rating. DNS mismatches can critically impact service reliability, particularly with email delivery, and it’s essential that such issues are addressed without delay. We are glad to know that Mr. Ameer from our Infrastructure Management team was able to swiftly identify and resolve the issue, ensuring uninterrupted service. We are always here to help and committed to providing reliable service every time!

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

They helped me to Upgrade my ImunifyAV…

They helped me to Upgrade my ImunifyAV to my regular Imunify360 subscription that I always had. Thank you, guys

May 17, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Michael,

Thank you for your 5-star review. Ensuring you are utilizing the full suite of security features is important, and we are glad everything is now correctly aligned with your subscription. If you ever need further help, we are always here for you.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

I'm working with them since 2014

I'm working with them since 2014 and I'm very Happy with theim service. I have some VPS and dedicated servers and, when there is some problem they have a monitoring system and solved It.

April 20, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Ruben,

Thank you so much for your continued trust and support for these many years. Knowing that our monitoring system and quick resolutions have made a difference means a lot to us. We are always here to keep your VPS and dedicated servers running reliably.


Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Best Server Team

Thanks a lot for prompt support and always being available to ensure our servers are up and running.

April 19, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Munish,

We really appreciate your wonderful feedback and 5-star rating! It is great to hear that our prompt support and availability are making a positive impact. Keeping your servers running smoothly is what we are here for and thank you for trusting us.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

We recently migrated our old server to…

We recently migrated our old server to a new server because CentOS 7 had reached the end of life. Bobcares was there every step of the way, and was very efficient and professional. Their knowledge was extensive, and they made the whole nerve wracking procedure very smooth and worry free! Could not recommend them any higher!

March 20, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi William,

Thank you for your wonderful feedback. Migrations can be stressful, but our goal is always to handle them efficiently and professionally. Our efforts feel truly rewarding when we receive such positive feedback from our valued customers. We truly appreciate your recommendation and look forward to supporting you in the future.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Amazing support and really easy communication

Awesome support! Resolve anything i threw at them with ease, very easy and nice communication.
I would definitely use their service again!

April 10, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Plamen,

We are so glad to hear that you found our support awesome and communication smooth. Solving challenges with ease is what we strive for. Thank you very much for the 5-star rating. We would be happy to assist you again anytime.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Found the problem logically and quickly.

April 8, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Mark,

Thank you very much for the 5-star rating and feedback. If you ever need assistance again, we are always here to help. Thanks for choosing Bobcares.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Do not hesitate - BobCares

In my 10 years of work experience, I have used several companies for server management services. Each of these companies had serious shortcomings in support compared to what they communicated and stated in their TOS.
I considered giving up the search, but then I decided to give myself one more chance – BobCares. They are literally everything I needed, hoped for, and wished for in my business, and I received that and even more from BobCares. Do not hesitate; they do EVERYTHING! Professionally, thoroughly, kindly, and quickly.

April 7, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Micheal,

Such an amazing feedback. Thank you very much for the 5-star rating. We understand how challenging it can be to find reliable server management, and we are honored to have exceeded your expectations. The infrastructure management team @ Bobcares has a pool of highly skilled engineers who provide professional, thorough, and fast support round the clock. We look forward to continuing to support your business.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

I have used Bobcares for 24 years

I have used Bobcares for 24 years. I could not run GH1 Web Hosting with out them. They are the backbone of my company and have been from the start.

March 24, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Dale,

It’s an honor to be the backbone of GH1 Web Hosting, and we truly appreciate your continued support. From the very beginning, it has been an absolute privilege to support you and GH1 Web Hosting. Knowing that we have been a part of your journey and success is incredibly rewarding. Thank you for your trust, loyalty, and kind words. We are always here for you, just like we have been from day one.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied - I use the services of Bobcares many years and always the problems could be solved very fast.

March 22, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Dirk,

Thank you for your loyal support and wonderful 5-star review. Our team is always committed to providing fast and effective solutions. We truly appreciate your trust and look forward to serving you for many more years to come.

Regards,
Sruthi S
Quality Manager
Bobcares

Rated 5 out of 5 stars

Once again Bobcares saved the day!

Once again Bobcares saved the day!
One of our servers went offline and Bobcares' fantastic technicians went to work. All resolved within a few hours. Highly recommended!

March 22, 2025
Unprompted review
Bobcares logo

Reply from Bobcares

Hi Stephen,

Thank you very much for the 5-star rating and awesome feedback. Providing reliable and efficient service is our top priority, and we truly appreciate your recommendation. We are always here whenever you need us.

Regards,
Sruthi S
Quality Manager
Bobcares

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